• 한국병원경영학회지
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• 제16권2호
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• pp.31-52
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• 2011

The cutthroat competition of the market for the medical services caused changes and developments of hospital management from the traditional provider-oriented management to a consumer-oriented management toward the customer. And the popularization of on-line community through the growth and spread of internet technology is developed into an important exploration activity to provide various medical information to patient(or customer) who wishes a high-quality medical services. This is an on-line Word-of-Mouth(WOM). It is a kind of information exploration that is performed by customers before choosing the hospital with off-line word-of-mouth. In this study, we develop our research model to verify the causal relationships among on/off-line WOM, key determinants of hospital choice and the customer's will to make use of the hospitals, and total effect of these variables. We adopt a component-based PSL method for an empirical analysis of the patients experienced dermatology or obstetrics gynecology. Finally, we understand the characteristics of the various medical services and draw new and significant strategic previews.

• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제16권3호
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• pp.49-56
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• 2010

In Japan, a lot of elderly housing types have been developed in order to meet various needs of the older person and the change of social situations. Elderly housings can be divided into three categories elderly housings for healthy older persons, elderly care homes for the healthy and elderly care facilities for the unhealthy. Elderly housings include public and private rental housings. Sometimes they can be designated only for the elderly. Elderly care homes for the healthy elderly include full fee charging elderly housing, elderly homes, low fee charging elderly homes and care houses. Elderly care facilities for the unhealthy elderly consist of full fee charging elderly care homes, group homes for the dementia, elderly health facilities, nursing homes, elderly hospitals, and so on. However "elderly care facilities" have been proved not to be efficient for the delivery of elderly welfare services nor satisfactory to the frail older person. Therefore, based on the concept of the "Normalization", daily services have been provided for the elderly in order that they can live at their own home in the community for themselves. As a result, Japan aims not only to reduce elderly welfare expenses but also to increase elderly users' satisfaction. Emphasis on non-institutionalization and in-home services, regional characterization, harmony between Hard and Soft, user oriented services, substantiality, universal design and so on are sought for the sake of those goals.

• 한국사회복지학
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• 제67권2호
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• pp.285-310
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• 2015

본 논문은 우리나라 방과후 돌봄 체계의 중추적 역할을 하고 있는 지역아동센터의 고유한 기능과 역할에 대해 실무자들의 다양한 인식유형을 검증하기 위한 목적을 가진다. 이를 위하여 지역아동센터 실무자를 대상으로 시설 환경, 서비스 내용, 인력, 대상, 전달체계 측면으로 나누어 관련된 인식을 조사하였다. 분석결과 지역아동센터의 기능과 역할에 대한 인식유형은 '전문인력 중심의 통합서비스 지향형', '시설환경 기반의 보호서비스 지향형', '학교연계 방과후서비스 지향형', '개별맞춤형 기초사례서비스 지향형'으로 나눌 수 있었다. 이러한 결과는 또한 지역아동센터 실무자들이 지역아동센터의 발전을 위해 인력의 중요성과 서비스 환경에 대한 지원, 서비스 내용의 차별성과 연속성, 전체 돌봄체계와의 공통성과 독자성을 찾아갈 수 있는 기능 모색으로 다시 나눠지고 있었다. 본 연구는 지역아동센터의 기능과 역할에 대해 그동안 실증적으로 검증되지 못했던 다양한 인식내용의 실체를 파악해 보았다는데 의의가 있다. 이러한 결과를 통해 향후 지역아동센터의 기능과 역할에 대한 당사자들의 관점을 반영하고, 운영의 방향성에 대한 실천적 논의를 이끌어 낼 수 있을 것이며, 지역아동센터 모델과 운영에 대한 정책결정과 집행과정에 있어서 지원에 대한 구체적 방향성과 기초자료를 제공할 수 있을 것이다.

• 농촌지도와개발
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• 제19권2호
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• pp.273-299
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• 2012

This study examined importance and performance of urban agriculture education program of the trainees who attended urban agriculture education, and suggested reformation of urban agriculture instructor course of Gyeonggi Provincial Agricultural Research & Extension Services by IPA models. The investigation was done on October 7, 2011. The subject was 40 trainees of urban agriculture instructor course of Gyeonggi Provincial Agricultural Research & Extension Services. The study suggested reformation of urban agriculture education program based on the findings as follow: Firstly, the instructors should teach trainees not theoretically but practically to let the trainees make use of learning at urban agriculture. Secondly, teaching material that is not theoretically but practical enough to apply it to actual urban agriculture should be supplied. Thirdly, urban agriculture education should be done not theoretically but practically considering its characteristics. Theoretical contents have been already included in teaching material, and practice oriented education should be done to let trainees put theory into practice on-the-spot. Practice oriented education should be supported in the planning future education. In addition future urban agriculture education program should consider importance as well as practice of educational contents, lecturers, operations and facilities.

• 농촌계획
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• 제12권4호
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• pp.99-114
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• 2006

Under awareness of the importance of interaction between local research agencies and farmers in developing local agriculture, this study attempts to analyse the level of interaction in extension services of Experiment Station. The data were collected through the interview with researchers in five Experiment Stations and farmers who have made contact with the researchers. The results of the analysis are as follow: (1) The Experiment Stations are currently providing extension services though they are originally research-oriented agencies. The extension methods of Experiment Stations are similar with those of extension agencies. (2) The more systematic the characteristic of extension service type is, the higher level of interaction is generated with several exceptions which should not be ignored. This study accentuates the efforts to improve the level of interaction as well as to construct a system as a linked set of actors.

• 한국프랜차이즈경영연구
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• 제11권1호
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• pp.7-17
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• 2020

Purpose - As the competition in the foodservice franchise industry and the market becomes fierce and the entry barrier is lowered, the foodservice franchisor and franchisees strive to increase their competitive advantage in the market. Therefore, the franchisor and franchisees use experience management strategies to enhance the positive experiences of customers visiting the stores. In this regard, this study examines the effects of customer-oriented activities (physical-, social-, health-, and service-oriented activities) on utilitarian and hedonic values, and loyalty using stimulus-organism-response (S-O-R) model and value-expectancy theory. Research design, data, methodology - The data were collected from panels of online survey company, who visited a foodservice franchisee within last month. The survey was conducted for about 15 days from March 7, 2019 to March 21, 2019, and about 3,500 e-mails and messages were distributed to ask for the survey. A total 412 responded and completed the questionnaires. Of the 412 completed questionaires, 12 were discarded due to missing and misinformation data and 400 were retained for further data analysis. Results --The results showed that social oriented activities, health oriented activities, and service oriented activities had positive effects on hedonic value, while physical oriented activities did not have a significant effect on hedonic value. Health oriented activities and service oriented activities had positive effects on utilitarian value, while physical oriented activities and social oriented activities had no significant effects on utilitarian value. Hedonic and utilitarian values also have a positive effect on loyalty. Conclusions - First, food service franchises should provide services and menus in consideration of the health of customers. When a customer visits the store, franchisee should provide more health-oriented food or materials and clean and comfortable conditions so as not to threaten the health of the customer. Second, the food service franchise must build a service-oriented system. Foodservice franchisor need to provide continuous service training not only to the franchisees, but also to the employees of the franchisees. Third, franchise should design a store where customers can form social exchanges through providing various information exchange to customers and making the store as a local community center.

• 대한지역사회영양학회지
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• 제13권6호
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• pp.890-902
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• 2008

The purpose of this study was to develop a standardized job description for dietitians working in the public health nutrition area. Work-oriented job analysis methodology was employed for the study purpose. Subjects of 38 dietitians currently working at health centers in 2002 were recruited. Based on the focus group interview with 7 public health nutritionists and 7 professors, information about task elements was collected. Questionnaires measuring work performance and self-perception of importance of the selected task elements were administered. Reliability and validity of this instrument were tested by Chronbach's alpha and factor analysis. SAS PC package program was used for the statistical analysis. The final developed job description for public health nutritionists included 5 duties, 20 tasks and 93 task elements. The results of this study can be summarized as follows; 1) 5 duty areas are A. plan and evaluation of public health nutrition services, B. developing nutrition education materials, C. implementing nutrition services, D. networking community, and E. self development. 2) Each duty area from A to E was composed with 6, 2, 6, 4, 2 tasks, respectively. 3) Each duty area from A to E was composed with 24, 8, 38, 14, 9, and 2 task elements, respectively.

• 대한지역사회영양학회지
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• 제5권3호
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• pp.529-536
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• 2000

The major purpose of this study was to identify the differences in priorities of nutrition service needs between the service provider and consumers (general population). Identification of the personal characteristics which influence the priorities of nutrition service needs among the general population was also examined. An interview survey using a questionnaire was conducted to collect the data required for analysis. The questionnaire included the priorities of various nutrition service needs as well as the personal characteristics of the study subjects. The study subjects were 300 residents over 40 years of age, and 15 health workers representing health center service personnel in Kyounggi province. Wilcoxon Rank Sums test were adopted to analize the differences in priority between the service providers and consumers. The results showed that priority of nutrition service needs for provider were significantly different from that of consumer. Gender, age, family type, and education levels of the population were the significant factors affecting the differences in priorities for nutrition service needs among consumers (general population). Out of the results, it could be suggested that consumers need should be considered in developing nutrition services to promote nutrition services utilization in health centers. The results may also suggest that one of the causes for the low utilization rate of nutrition services in health centers was the provider oriented program development regardless of the needs of consumers.

• 디지털융복합연구
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• 제11권12호
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• pp.803-810
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• 2013

지역아동센터는 아동의 지역사회 내 건강하고 안전한 보호와 적응으로의 종합적 복지서비스를 담당하는 사회복지서비스기관으로, 한정된 자원을 가지고 서비스의 효과성을 높이기 위해서는 지역사회연계가 필수불가결하다. 그러나 지금까지의 지역사회연계는 매우 협의적이며 제한적인 의미로만 사용되었으므로 지역사회 내에서 성장하고 지역사회를 배움의 터로 활용해야하는 아동에게는 그 어느 영역보다 넓은 의미에서의 지역사회연계에 대한 새로운 해석이 요구되어진다. 이에 본 연구는 생태체계론적 관점에서 보다 "확장된 개념"의 지역사회연계에 대한 탐색적인 고찰을 통해 아동, 그 중 더욱 사회적 관심과 지원이 촉구되는 빈곤 등의 취약상황에 놓인 아동들의 지역사회 적응과 자기성장을 돕는 기초적 자료로 활용코자 하는 목적을 가지고 있다.

• 농촌지도와개발
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• 제14권1호
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• pp.59-91
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• 2007

The objectives of this study were 1) to explore the present status of extension services of agricultural experiment station, and 2) to get some implications for ameliorating extension services of agricultural experiment station. The data were collected through the semi-constructed interviews with 11 agricultural researchers in 6 local agricultural experiment stations and 11 farmers who have ever made contact with the researchers. The major findings of this study were as follows: The agricultural experiment stations were providing extension services as expedients to accommodate to new markets and structural changes of organizations, though they are originally research-oriented agencies. The extension methods of agricultural experiment stations were similar with those of extension agencies, and the extension methods used mainly were 'experiment plot demonstration exhibition', 'consultation using telephone, internet, face to face meeting', 'visiting farms and consulting'. These were generally carried out by farmer's request, therefore the extension services of agricultural experiment stations were provided in a passive way so far. Based on the results of this study, the followings are recommended for further development of extension services of agricultural experiment station: The rural development organizations should set principles and support for extension services of agricultural experiment stations. The alternative plans to strengthen the linkage between research and extension have to be made, and these plans should include financial, personnel and systematic arrangements for further development of extension services of agricultural experiment stations.