• International Journal of Advanced Culture Technology
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• 제7권3호
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• pp.58-64
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• 2019

Background: Communication is important for the elderly to maintain existing social relationships while creating new relationships based on good communication skills to lessen psychological and emotional distress and lead a healthy life in advanced age. Aims: This study identifies the difference between the social network-based quality of communication life and the overall quality of life in the elderly and how much the quality of communication life affects the overall quality of life. Methods: This research includes a survey of the elderly aged 65 and over living in small cities of South Korea. Data sets of 201 elderly were analyzed. Results: This study found a significant correlation between the quality of communication life and the overall quality of life. Religion also influences the elderly's quality of communication life. The elderly's quality of communication life has 40% explanatory power of the overall quality of life. Conclusion: Consequently, senior citizens' quality of life will be improved through the enhanced quality of communication in addition to financial and health conditions by participating in various community activities similar to those provided by religion to increase opportunities for communication.

• 한국IT서비스학회지
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• 제12권3호
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• pp.55-71
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• 2013

Mobile communication industry is attracting a lot of attention all over the world and is expected to continue developing endlessly with the current rapid development of IT industry. Nowadays, mobile communication companies of vietnam are competing about service quality in order to retain existing customers and improve customer satisfaction and customer loyalty. This study attempts to research about the effect of mobile communication service quality on customer satisfaction and affecting relationship between customers satisfaction and customer loyalty. In this research empirically examine how mobile communication service quality influence customer loyalty in Vietnam. To do this, after considering characteristics of mobile communication service quality, quality measurement instrument was designed including call quality, call charge, cellphone, added service quality, corporate image, employee's attitude, and behavior. The study finds that all factors of call quality, added servces quality, corporate image, employee's attitude and behavior have positive effect on customer satisfaction except call charge and customers satisfaction also effects customers loyalty positively. From these results, Vietnam domestic mobile communication companies and foreign companies can grasp the general information about Vietnam mobile communication industry, and then, establish customers satisfaction strategies more effectively.

• 한국유통학회지:유통연구
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• 제8권2호
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• pp.67-84
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• 2003

본 연구는 경로구성원의 관계가 단기적인 관점에서 장기적인 관점으로 전환되는 시점에서 경로구성원간 의사소통 질의 중요성을 확인하기 위하여 진행되었다. 과거의 영향전략 연구가 경로구성원의 힘-의존 관계에서의 불균형 관계에 주로 초점을 맞춘 반면, 의사소통 질이라는 개념을 도출하여, 관계적인 경로구성원의 의사소통 측면을 고려하였다. 기존 연구에서 다루어지고 있는 의사소통 질은 경로구성원간에 전달되는 정보의 정확성, 적시성, 유용성, 신뢰성이 확보된 것을 의미한다. 연구모형에서 의사소통 질의 선행요소로서 정보공유 의지, 정보제공 능력을 도입하였고, 의사소통 질의 성과를 검토하기 위하여 갈등수준과의 관계를 점검하였다. 실증은 PC제조업체와 대리점의 관계를 대리점의 관점에서 진행하였다. 결과는, 대체로 기대와 일치하게 나타났으나, 의사소통 질에 대한 정보공유 의지의 영향은 직접적으로 나타나기 보다 정보제공 능력을 경유하여 간접적으로 전달됨을 발견하였다.

• 아동학회지
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• 제38권2호
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• pp.149-164
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• 2017

Objective: The purpose of the study was to examine the direct effects of parent-adolescent communication and its indirect effects through adolescent friendship quality on happiness among both middle and high school students. Methods: Participants in this study were 1,126 adolescents (667 middle school students and 459 high school students) in Seoul and Gyoung-gi Do. Data were collected through self-report questionnaires for adolescents, which included measures of parent-adolescent communication, friendship quality and happiness. Data were analyzed by t-tests, correlations, and SEM using SPSS 22.0 and Mplus 6.0. Results: For middle school students, father-adolescent communication had direct and indirect effects on happiness. However, mother-adolescent communication did not directly or indirectly affect adolescent happiness. Specifically, only father-adolescent communication had an significant indirect effect through friendship quality on adolescent happiness. For high school students, father-adolescent communication had direct effects on happiness, while mother-adolescent communication had significant indirect effects on adolescent happiness via friendship quality. Conclusion: This study underscores the importance of parent-adolescent communication and friendship quality in predicting adolescent happiness with differences in direct and indirect paths between middle and high school students. These findings emphasize the role of parent-adolescent communication and friendship quality in developing programs to improve the happiness of adolescents.

• 산업경영시스템학회지
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• 제43권3호
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• pp.156-166
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• 2020

In this study, through an AHP (Analytic Hierarchy Process) analysis, the internal construction project was designed to analyze the factors affecting the performance of the project and provide suggestions on the quality of communication. To carry out this study, a selection factor was selected by referring to AHP theory and existing prior research. AHP technique was used to collect weights after analysis, examine and analyze gaps. In the interior construction project, the most important factor among the factors influencing the quality of communication to the project performance was communication interaction. Among the sub-factors, accuracy of exchange of information and timeliness of communication were shown in the order of importance. Looking at the results of comprehensive analysis of the first and second layers, the accuracy of information exchange among the elements of communication quality was found to be the number 1 in weight. The timeliness of communication, which is ranked second, and communication that takes place at an appropriate time can lead to efficiency in shortening the project execution period by eliminating unnecessary work. And, Among the factors that affect communication quality, it was analyzed that communication method is not an important factor when compared to other factors. This study shows that quality of communication influences the performance of interior construction projects and provides suggestions for improving communication quality. And it has been confirmed that managing communication quality can act as an important issue that can improve business performance in project execution and production of results.

• 아동학회지
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• 제23권2호
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• pp.121-135
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• 2002

This study compared preadolescent communication skills and quality of peer relationships by institutionalization, sex, and age and tested the correlation between communication skills and quality of peer relationships. The subjects were 98 institutionalized and 115 homereared preadolescents. Interviews measured the communication skills of persuasive, comforting, and listener-adapted abilities. The quality of peer relationships was investigated through questionnaires consisting of both positive and negative factors. The data were analyzed by SPSS. Differences were found between institutionalized and homereared subjects in quality of peer relationships and in communication skills by sex, and age. There was a positive correlation between communication skills and quality of peer relationships.

• 한국병원경영학회지
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• 제14권3호
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• pp.83-103
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• 2009

The main objective of this study is to investigate the influence of physician's communication styles and quality, and physician-patient relationship on patient satisfaction for improving physician's communication which is one of factors determining service quality in health care services, and providing the suggestion for building the positive physician-patient relationship. Data were collected from 341 inpatients in 13 general hospitals and university hospitals located in Busan Metropolitan City and Kyeongsang-do area using structured self-administered questionnaires. Major results of the empirical analysis are as follows; First, mutual-opened-cooperative physician-patient relationship, patient's communication receptive attitude, patient-oriented physician's communication style, and quality were significantly varied by respondents' characteristics such as age, consensual, job, and income. Second, empathy, patient's communication receptive attitude, physician-patient relationship, and patient satisfaction were significantly varied by respondents' medical-related conditions. Third, there was a significant correlation between active communication receptive attitude of patient and mutual-opened-cooperative physician-patient relationship. Fourth, patient-oriented physician's communication style and physician-patient relationship were found to have positive influence on total communication quality and effectiveness and empathy facet of communication quality both. Finally, patient-oriented physician's communication style, empathy, active communication receptive attitude of patient, and mutual-opened-cooperative physician-patient relationship were found to have positive influence on patient satisfaction. This research findings suggest that putting emphasis on effective physician's communication and enhancing positive physician-patient relationship are crucial for marketing activities and customer satisfaction management in health care settings.

• 품질경영학회지
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• 제24권3호
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• pp.1-18
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• 1996

The purpose of this study is to empirically examine the role of supplier relationships as a means of enhancement of quality. The model for this study consists of four groups of concepts - 1) goal of quality, as 2) measures of supplier relationships, supplier assistance and buyer supplier communication, 3) the level of automation and technology, as 4) measures of performance, reliability quality and performance quality. By statistical analysis, the results are as follows. First, the goal of quality positively influences the level of automation, technology, supplier assistance and supplier communication. Second, the level of technology has a positive effect on supplier assistance and supplier communication on the level of automation. Third, the level of automation and technology positively influence the reliability quality. Fourth, supplier assistance and buyer-supplier communication has a positive effect on the reliability and performance quality. These results reveal three paths of supplier relationships in systems for the enhancement of quality.

• 한국정보통신설비학회:학술대회논문집
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• 한국정보통신설비학회 2007년도 학술대회
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• pp.155-158
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• 2007

In this paper, we solved the underestimation problem of PSNR, which is caused by repeated frames, by easily synchronizing original and decoded frames using the proposed marks. Also we propose full-reference system which can be applied for measuring the quality of various kinds of video communication systems, e.g. wireless handsets, mobile phones and applications for PC. In addition, we propose a new video quality assessment metric using video communication parameters, i.e. frame rate and delay. According to the experiments, the proposed metric is not only appropriate for real-time video communication systems but also shows better correlation with the subjective video quality assessment than PSNR. The proposed measuring system and metric can be effectively used for measuring and standardizing the video quality of future communications.

• 대한가정학회지
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• 제37권6호
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• pp.77-96
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• 1999

The purpose of this study was to examine the effect of family-of-origin, personal and spousal characteristics, mediated by communication and problem-solving behavior, on marital quality and stability. On the basis of previous literature, the theoretical model was specified, estimated, and evaluated for adequacy of statistical fit for samples of 214 married women. Although the initial model was not supported by data, the revised model fitted the data adequately. Results of structural equation modeling indicated family-of-origin and communication behavior directly affected marital quality. However, the personal and spousal characteristics were linked with marital quality and stability only if they were mediated by communication and problemsolving behavior. Communication behavior was strongly related to marital quality and stability both directly and indirectly through problem-solving behavior. The model also showed marital quality can be an antecedent variable for marital stability. The findings of results is to generate more broad-minded thinking about how communication behavior, marital quality, and marital stability are interrelated.