• Title/Summary/Keyword: Client Attitude

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Client-Satisfiction Survey for evaluation of Health Examination Services in Korea Association of Health Promotion(KAHP) (검진센터를 이용한 고객의 만족도 조사)

  • Lee, Sang-Yeon;Jo, Seung-Jin;Choe, Seung-Ryeol;Kim, Sun-Hui;Eom, Jin-Yeong;Jang, Hyeon-O;Yu, Hyeong-Gwan
    • Journal of Korea Association of Health Promotion
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    • v.4 no.1
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    • pp.104-114
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    • 2006
  • Background: This survey has focused on Client-Satissfaction for health examination services of Korean Association of Health Promotion, This research will help final weak point and promote the qualify of the services provided. Methods: This survey was done on 400 visitors of the clinic. Between Jan. 2 and May 3l, 2005 Questionaires were distributed to the visitors with a informed consent. Results: The visitㅐrs for health examination at Daegu chapter of Korean Association of Health promotion had high-school or higher level education(79.8%) and were self-employed persons with an average monthly income of 3~4 million won(27.7%), and housewives(33.0%). The most frequent complaints of the visitors was the difficulty in access to the center. The motives for taking health examination were cheap cost of examination(32.7%) and recommendation by fami1y members and friends(42.0%). The possitive attitude of the employees of KAHP were kind reponses to phone calls(85.3%) and kind explanations to questions(68.5%). Regarding the merits of the examination at KAHP, appropriate equipments(68.0%) and quality of equipments(66.0%) and they expressed their desire for further use revisit to the KAHP(85.3%).Conclusions. It is concluded that this KAHP is providing services meeting their demands in cost and qualitatively of health examination. However, it is noted that there are several weak points in own system that make own clients uneasy in taking health examination. They have to be solved by providing transporting for accession, kind attitudes and comfortable facilities.

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A Study on the Ethical Values of Clinical Nurses (임상 간호사의 윤리적 가치관에 관한 연구)

  • Park, Myung-Hee;Kim, Chang-Sook
    • The Journal of Korean Academic Society of Nursing Education
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    • v.9 no.1
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    • pp.30-40
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    • 2003
  • This study was conducted to identify the ethical values of clinical nurses. 119 nurses working in clinical setting were selected Gwangju city and Chunnam area. Data were gathered from April. 1 to June. 27, 2001 by structured questionares. Analysis of data was done by SPSS using percentage, t-test, one-way ANOVA, pearson's correlation. The results obtained from data were as follows : 1. The ethical values of human life area slightly took up the position of utilitarian. In human life area mean score was 2.41. This area showed remarkerble individual differences between utilitarian and deontological position. 2. The ethical values of clients area took up the position of utilitarian position. In clients area mean score was 1.75. 3. The ethical values of nursing practice area took up deontological position. In nursing practice area mean score was 2.58. 4. The ethical values of nurses-co-worker area took up deontological position. In nurses- co-worker area mean score was 2.94. 5. Those who have younger, higher education level, less job experience, singles, religion, lower position, positive attitude of nursing and firm ethical standard took up more deontological position than those who have not. 6. There were significant relationship between human life area & client area(r=.566 p=.000), nursing practice area(r=.698 p=.000). There were significant relationship between client area & nursing practice area(r=.342 p=.001). There were significant relationship between nursing practice area & nurses-co-worker area(r=.491 p=.001).

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The Difference Test among Job Types in the Impact of Social Welfare Worker's Person-Organization Fit on Service Satisfaction (사회복지사의 개인-조직간 적합성(P-O Fit)이 서비스만족에 미치는 영향의 업무분야 간 차이검증)

  • Shin, Jung-Sook;Park, Chimyen;Park, Hwie-Seo
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.4
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    • pp.123-130
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    • 2014
  • This study is to review the standpoints for person and organization fit and suggest integrated standpoint, and identify causal relationships between P-O fit and client service satisfaction and test differences of casual relationships between job types through moderating effects of job types in the relationships among variables, and suggest some implications based on the analytical results. For this study, sampling was conducted for social welfare workers. In this study, analytical results showed that P-O fit influences client's service satisfaction through job attitude. This study suggested some implications on the base of analytical results.

Grief about Aging - Psychoanalytic search of the movie 'Miss Granny'- (노령화에 대한 애도 - 영화 '수상한 그녀'의 정신분석학적 탐색-)

  • Cho, Chang-Un;Lee, Hyun-Sim;Lee, Chang-don
    • Journal of the Korea Convergence Society
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    • v.8 no.10
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    • pp.351-358
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    • 2017
  • This study analyzed the process of mourning for aging in the film 'Miss Granny' in a convergent method. In exploring the contents of the movie repeatedly and interpreting the feeling of loss of old age in aging process as mourning process, I explored them in a psychoanalytic way. In other words, in a psychoanalytic method, I analyzed the aging process as a process of reinterpreting life and the change in developmental attitude toward the future life as a psychological world of mourning. The results of the study show that the process of mourning follows 'loss and deficiency', 'escape and regression', 'disidentification and decentralization', and 'adaptation to the new reality'. Based on these results, this research suggests that the counselor should not only focus on creating a psychological mood environment so that the client's mourning work will be smooth, but also should be able to use a complex counseling technique to improve the mental ability of the client.

The Patterns of Change in Ethical Value of Nursing Students (간호학생의 윤리적 가치관과 변화양상)

  • Park, Mi-Hwa
    • The Journal of Korean Academic Society of Nursing Education
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    • v.6 no.2
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    • pp.199-217
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    • 2000
  • This descriptive longitudinal study was done to identify the ethical value of nursing students and to compare the differences of results with one year interval. The data were collected twice in 1999 and in 2000, from the 82 first year and 64 second year nursing students who have been attending at C college in Chonnam province. The analysis of data was done by frequency, mean, paired t-test, t-test, and ANOVA. The results of data were summarized as follows: 1. The total ethical value score of the first year students was 3.48 (maximum : 5) and, one year later, the score was lowered to 3.26. Especially, the degree of their ethical value was significantly decreased in the sub-areas of human-life and nurse-nursing task. 2. The total ethical value score of the second year students was 3.24 and, one year later, the score was increased to 3.39. The degree of their ethical value was significantly increased in the subarea of nurse- client relationship. 3. In the subarea of human-life, the mean score of ethical value was 3.25 and, one year later, the score was 2.95. The degree of ethical value was significantly lowered among the first year students with an utilitarian position. 4. In the subarea of nurse-client relationship, the mean score of ethical value was 3.39 and, one year later, the score was 3.67. The degree of ethical value was significantly increased among the second year students with a deontological position. 5. In the subarea of nurse-nursing task relationship, the mean score of ethical value was 3.38 and, one year later, the mean score was 3.08. The degree of ethical value was significantly decreased among the first year students. 6. In the subarea of nurse-collaboration relationship, the mean score of ethical value was 3.96 and, one year later, the mean score was 4.08 in second year students. There was no statistically significant difference. 7. The ethical values of nursing students were significantly different depending on their religion, length of study, attitude toward nursing and the experience of dying during their clinical practice.

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Phenomenological Study of the Lived Experience of Elderly People (현상학적 접근을 통한 노인의 삶의 경험)

  • Huang, Bo-Sun;Shin, Yu-Sun;Yun, Suk-Ok;Lee, Ji-Hyun;Jung, Kyung-Yim;Kim, Jung-Soon;Kim, Lee-Soon;Kim, Bok-Yong;Kang, Young-Mee
    • Research in Community and Public Health Nursing
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    • v.6 no.2
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    • pp.133-160
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    • 1995
  • The purpose of this study was to understand the structure of the lived experience by poor elderly people. The research question was 'What is the structure of the lived experience of life of a poor elderly people.' The sample consisted of 21 single poor elderly persons in Pusan. The unstructured interviews were audio-recorded and analyzed using the Van Kaam method. This study was 368 responses which yielded of descriptive expressions and priority classifications. The result generated 74 common elements, 18 syntheses of hypothetical definitions and 5 identifications of the structural definition. The structural definitions and hypothetical definitions were as follows; 1. physical discomfort ; complaints of severe pain ; dysfunction of physical organs 2. emotional cognition ; despair ; resignation ; attitude toward death 3. support system ; interaction with family ; thinking about God ; economical difficulties ; expectancy of social services ; opinions about health service ; leisure ; interaction with neighborhood ; dissatisfaction due to inadequate environment 4. past reminiscence ; negative reminiscence of one's past ; past regret ; positive reminiscence of one's past 5. desire ; desire of unrealization life ; self satisfaction The significance of this study for nursing are; Comprehension of the lived experience of client and identification' of nursing approach method concerning the lifestyle of client.

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A Single Case Study of Enneagram Counseling for Adult Women Experiencing Interpersonal Conflict (대인관계 갈등을 경험하고 있는 성인여성에 대한 에니어그램상담 단일사례연구)

  • Bae, Na-Rae
    • Journal of the Korea Convergence Society
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    • v.13 no.4
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    • pp.293-298
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    • 2022
  • This study is a case study using the Enneagram counseling technique for adult women who are having difficulties in interpersonal relationships. As a result of the analysis, the client learned how to express emotions and thoughts without suppressing the interpersonal difficulties they are currently experiencing at work. Focusing on the current task, he looked at what he was obsessed with in the most difficult and difficult situation, and confirmed that he realized that he had become obsessed with the interaction of distorted emotions and thoughts of the ego. During the counseling process, the client looked back on herself and realized a new communication method, understood her personality change, social interaction and attitude change in order to restore confidence, and also showed changes in relationship formation with co-workers.

RELATIONAL CONTRACTING: THE WAY FORWARD OR JUST A BRAND NAME?

  • Fiona Y.K. Cheung;Steve Rowlinson
    • International conference on construction engineering and project management
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    • 2005.10a
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    • pp.1013-1016
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    • 2005
  • Accounts of the development of a successful construction project often stress the importance of team relationship, project environment and senior management commitment. Numbers of studies carried out in the past decades indicate there needs to be a change of culture and attitude in the construction industry. In order for a turn around in the industry, relational contracting approaches have become more popular in recent years. However, not all relational contracting projects were successful. This paper details the fundamental principles of relational contracting. It further reports findings of a research currently taking place in Australia, how effective is relational contracting in practice. The problem addressed in this research is the implementation of relational contracting: • Throughout a range of projects • With a focus on client body staff The context within which the research was undertaken is: • Empowerment, regional development and promotion of a sustainable industry • The participating organisations have experience of partnering and alliancing • Success has been proven on large projects but performance is variable • Need has been identified to examine skill sets needed for successful partnering/alliancing The practical rationale behind this research is that: • Partnering and alliancing require a change of mind set - a culture change • The Client side must change along with contracting side • A fit is required between organisation structure and organisation culture Research Rationale: The rationale behind this project has been to conduct research within participating organisations, analyse, rationalise and generalise results and then move on to produce generic deliverables and "participating organisation specific" deliverables. This paper sets out the work so far, the links between the various elements and a plan for turning the research output into industry deliverables.

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Consulting Competence of IT Consultants: Perceptual Differences between IT Consultants and Business Clients (IT 컨설턴트의 컨설팅 역량: 컨설턴트와 고객의 인식 차이를 중심으로)

  • Park, So-Hyun;Lee, Kuk-Hie
    • Information Systems Review
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    • v.11 no.1
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    • pp.107-132
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    • 2009
  • The purpose of this research is to define the consulting competence of IT consultants and empirically analyze the perceptual differences between the IT consultant group and the client group. Based on the previous researches and the opinion of the actual IT consultants, the consulting capability model has been established, which consists of six categories and eighteen factors. Six categories are (1) IT domain expertise, (2) problem solving ability, (3) project management capability, (4) communication skills, (5) human relations skills, and (6) professional ethics and attitude. Two field surveys have been performed and the responses of 174 IT consultants 116 clients have been acquired. It is shown that the level of possessed proficiency of IT consulting capability is far lower than the level of the required proficiency. And there exist the perceptual difference between two responding groups with respect to the level required proficiency but no difference exists in terms of the level of possessed proficiency. The findings of this research can provide some useful information in order to fully understand the differences between the IT consultant group and the client group.

A Study of Nurse Legal Obligation and Responsibility Related to their work (간호업무와 관련한 법적 의무 및 책임에 대한 조사 연구)

  • Yang, Kyung-Hee;Hwang, Jong-Hoon;Kim, Young-Hee
    • Research in Community and Public Health Nursing
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    • v.9 no.2
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    • pp.303-312
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    • 1998
  • The purpose of this study was to survey the knowledge level, attitude and practice of nurses toward their work. The subjects of the study were composed of 98 nurses from 3 general hospitals, 1 oriental medical hospital, 2 health centers and several community health posts and schools. Data were collected from May to October, 1998. In data analysis, an SPSS PC program was utilized for descriptions. 1) 16 nurses (16.3%) experienced medical accidents on the 7 nurses(7.1%) 1 time, 6 nurses (6.1%) 2 times, and 3 nurses(3.1%) 3 times. 2) Concerning knowledge of their legal obligations ; the prohibition of telling secrets was .89, the prohibition of reading medical records was .58, the keeping of medical records was 1.0 and the teaching of recuperation was. 79. The total mean score was. 86. Concerning attitude and practice; the prohibition of telling secrets was 81.6%, 63.3%. The prohibition of reading medical records was 61.2%, 60.2%. The keeping of medical records was 98%, 98%. The explanation for treatment, care and test was 91.8%, 66.3%. The teaching for recuperation was 63.3%, 63.3%. 3) Knowledge of their legal responsibilities; 29. 6% of the subjects thought that they should report a medical accident to their headnurse, but 75.5% of the subjects actually reported to the headnurse. 39.8% of the subjects thought that nurses were liable for the faults of nursing aides. The total mean score was .45. 46% of the subjects asked a senior staff's advide on difficult affairs. Nurses obeyed legal obligations when concern ing the protection of a client, but were passive when concerning self protection. Also, headnurses were required as adviser, guide and advocate.

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