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Consulting Competence of IT Consultants: Perceptual Differences between IT Consultants and Business Clients  

Park, So-Hyun (Konkuk University, MIS Department)
Lee, Kuk-Hie (Konkuk University, MIS Department)
Publication Information
Information Systems Review / v.11, no.1, 2009 , pp. 107-132 More about this Journal
Abstract
The purpose of this research is to define the consulting competence of IT consultants and empirically analyze the perceptual differences between the IT consultant group and the client group. Based on the previous researches and the opinion of the actual IT consultants, the consulting capability model has been established, which consists of six categories and eighteen factors. Six categories are (1) IT domain expertise, (2) problem solving ability, (3) project management capability, (4) communication skills, (5) human relations skills, and (6) professional ethics and attitude. Two field surveys have been performed and the responses of 174 IT consultants 116 clients have been acquired. It is shown that the level of possessed proficiency of IT consulting capability is far lower than the level of the required proficiency. And there exist the perceptual difference between two responding groups with respect to the level required proficiency but no difference exists in terms of the level of possessed proficiency. The findings of this research can provide some useful information in order to fully understand the differences between the IT consultant group and the client group.
Keywords
IT consulting; IT consultant; Client; Consulting Competence; Required proficiency; Possessed Proficiency;
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Times Cited By KSCI : 1  (Citation Analysis)
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