• Title/Summary/Keyword: Citizen Satisfaction

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A Study of the Effect of Corrective Counseling Programs for Domestic Violence Offenders and Its Content Analysis (가정폭력 가해자 교정상담 프로그램 효과와 내용 분석에 관한 연구)

  • Byun, Sang-Hae
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.6 no.3
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    • pp.131-146
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    • 2011
  • This dissertation analyzed the satisfaction of corrective counseling programs for Korean domestic violence offenders. I conducted a survey of Korean domestic violence offenders scattered throughout the country. The survey period was between Mar Feb. 20, 2006 and Apr. 29, 2006. The specific objects of the survey are the 250 domestic violence offenders who got counseling in the Goyang branch office of the Justice Ministry-affiliated Uijeongbu Probation & Parole Center, Ansan Citizen Welfare Society's domestic violence counseling center, Korea Domestic Violence Counseling Center Association, Korea Women's Hot Line, Korea Family Law Counseling Center and its branch offices throughout the country, and the counseling centers commissioned by the court for domestic violence offenders. The study was based on a poll on 182 of the 250 offenders. The research result includes: First, the satisfaction of corrective counseling programs for offenders varies depending upon the age, educational background, location, job, income, and childhood abuse of offenders. In particular, the less experience of childhood abuse leads to greater effect of education. Second, of the types of corrective counseling programs for offenders, the satisfaction for those in couple counseling is the greatest. This is because couple counseling is more influential than individual in the professional education that helps to share and understand couple problems.

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Citizen Satisfaction Model for Urban Parks and Greens - A Transactional Approach in the Case of Anyang City, Korea - (도시공원.녹지의 시민만족도 모형 - 안양시를 사례로 한 교류적 접근 -)

  • Kim, Yoo-Ill;Kim, Jung-Gyu;An, Jin-Sung;Choi, A-Hyun
    • Journal of the Korean Institute of Landscape Architecture
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    • v.38 no.3
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    • pp.62-74
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    • 2010
  • This study aims to examine what factors citizens value in urban parks and green spaces in terms of usage and aesthetic value and to find ways to deal with the changing patterns of user satisfaction for these various green elements. To achieve this, the study developed a dynamic model employing a transactional approach to evaluate environmental quality for 1999 and 2007 in Anyang City as well as a conceptual model of parks and greens satisfaction. This study relied on an empirical study method including the 1999 and 2007 green conditional survey and citizen questionnaires totaling 573 in the year 1999 and 982 in the year 2007. As a result, first, the factor 'urban parks' is the most important factor and 'cityscape' is the second most important factor in parks and greens satisfaction(PGS). Second, PGS in turn causes environmental quality satisfaction(EQS), which is related to two items--'urban livability' and 'aesthetic quality'--in the model. This means that PGS is the intervening variable of urban livability. Third, the factor analysis resulted in six factors: cityscape, urban green, linear facilities, urban parks, riverside green, and urban forest. 'Riverside green' emerged as a factor in 2007 as a result of public participation in the 'Anyang River Revitalization Project'. Fourth, through a transactional view, the environmental changes result in either a change in or stability of public attitude. The levels of satisfaction were elevated but patterns of satisfied-unsatisfied items remained unchanged for most factors. The perception of riverside a greenway and linear surface facilities(pedestrian walkways, biking and jogging trails, etc.) have changed positively. PGS changed significantly in 2007, as a result of urban events and development, including parks, rivers and greenways which were built through the joint effort of the local government and civic participation.

Are Giving and Volunteering Multiplicative Behaviors or Compensatory Behaviors? (기부행동과 자원봉사활동은 중복적 보완관계인가? 보충적 대체관계인가?)

  • Kim, Ji-Hae;Chung, Ick-Joong
    • Korean Journal of Social Welfare
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    • v.64 no.2
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    • pp.133-158
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    • 2012
  • In the modern society, a growth in the non-profit sector and a decrease in the government budget on social welfare result in a greater need of individual giving and volunteering. Therefore, in order to manage non-profit organizations effectively, it is necessary to encourage citizen participation in giving and volunteering through identifying various factors affecting giving and volunteering. In order to identify what factors are affecting participation in giving and volunteering and whether the relationship between giving and volunteering is multiplicative or compensatory, this study uses multinomial logistic regression analysis by categorizing four groups based on the participation types of giving and volunteering. The research findings confirmed that common factors such as religion and satisfaction with leisure time were still significant, and specific factors were also found among factors affecting participation in giving and volunteering. Especially, this study identified that factors affecting giving and volunteering differ according to household income, education level, employment status, gender and social relationship satisfaction. The findings confirmed that giving and volunteering are compensatory behaviors. Finally, the implications of this study were discussed. A differential strategy for giving and volunteering is needed to encourage citizen participation in non-profit organizations.

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The Comparative Analysis on Performance of the Patrol Division System (순찰지구대 운영성과에 대한 지역경찰의 인식분석)

  • Son, Neung-Su
    • Korean Security Journal
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    • no.14
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    • pp.285-309
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    • 2007
  • This study aims to empirically analyze the police officers' recognition on performance of the patrol division system. For this purpose. Firstly, the study discusses the theoretical aspects of the patrol division system and its performance. Secondly, the analytical framework is formulated based on three levels developed for performance of the patrol division system such as efficiency of the patrol division system, partnership between police and citizen, and police officers' job satisfaction. The major findings of this study could be summarized as follows; Firstly, The level of the efficiency is below the average in all factors. Secondly, In relation to partnership between police and citizen is below the average in the level of the citizens' preference and partnership. Thirdly, the level of job satisfaction is normal. Fourthly, compared in the level of the areas, there is a difference in the recognition on four factors in efficiency and three factors in partnership. Finally, the direction of raising the level of performance of the patrol division system is explored.

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The Influence of Shoppers' Security Need Sufficiency and Customer Satisfaction on the Quality of Security Services in Large Shopping Centres (대형쇼핑몰 보안서비스품질이 고객안전욕구충족 및 고객이용만족에 미치는 영향)

  • Lee, Jong-Hwan;Kang, Kyoung-Soo
    • Korean Security Journal
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    • no.23
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    • pp.41-63
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    • 2010
  • This study aimed to asses the relationship between shoppers' security need sufficiency and customer satisfaction on the quality of security services in Shopping Mall. This study gathered data from 485 citizen in five shopping centres at KyungKi areas. Collected data was analysed by factor analysis, reliability analysis, path analysis and multiple regression analysis with SPSS WIN 16.0. The results of the study yielded the following four perspectives. First, secure equipment and the service quality of security officers in the shopping malls have a decisive effect on customers psychological stability and crime prevention. Second, they are a strong influence upon customer satisfaction and operational security. Especially, the professionalism of the staff has a marked effect. Third, the service quality of security officers and secure equipment in the malls have an effect on operational security services and efficiency of secure services. Finally, this dissertation showed that the quality of secure equipment services and officers' mild In summary, the conclusion of this study is that secure equipment service, officers' mild manner and professionalism of the security officers affect the customer satisfaction measurement directly. They also affect customer satisfaction through psychological stability and the prevention of crime indirectly. In other words, the good quality of security in the shopping centres affects the using of facilities definitely.

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Regional Quality of Life Satisfaction and Life SOC Service Gap Analysis: A Case of Chungcheongnam-do (지역의 삶의 질 만족도와 생활SOC 서비스 격차분석: 충청남도를 사례로)

  • Hong, Sung-Hyo;Im, Jun-Hong;Lee, Gyounju
    • Land and Housing Review
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    • v.12 no.4
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    • pp.61-79
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    • 2021
  • Despite the rapid economic growth, people's quality of life has not been improved and the regional and hierarchical disparities of it have deepened. We analysed regional differences in quality of life and it was found that non-capital regions, provinces and rural areas compared to Seoul and capital region, metropolitan cities, and urban areas respectively, show a relatively lower level of satisfaction in the quality of life. An in-depth analysis of Chungcheongnam-do province shows that the trend was similar to that of the national analysis. The quality of life satisfaction of the elderly was lower than that of the young and middle-aged, and this trend was similar regardless of region. Young people living in the Dong area showed high satisfaction with the quality of life than the middle-aged and elderly living in the Myeon area. It was observed the level of Life SOC services in urban areas have been better than the one in rural areas. However, there is no clear relationship between quality of life satisfaction and the expansion of Life SOC, therefore, it is difficult to argue that the government intervention to expand Life SOC will improve the citizen's quality of life satisfaction. The implication of the study is that the future supply policy of the Life SOC should be based on the detailed analysis of the impact on the environment, and linking with the development of various programs in progress rather than supplying a Life SOC that provides a single service. Furthermore, in rural areas it is essential to enhance user demand by combining several services in supply and to improve the efficiency of managing the services.

The Recognition about Food Wastes Treatment at Yongin Area

  • Kim, Jeong-Hyun;Kang, Hee-Joo;Kim, Kyung-Tae;Kim, Hyun-Soo;Hwang, Seong-Hee;Kim, Yong-Chul;Kim, Pan-Gyi
    • Journal of Environmental Health Sciences
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    • v.30 no.4
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    • pp.329-343
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    • 2004
  • We conducted to investigate citizen's attitude to the treatment of food waste in Yongin city. The respondent of $41.81\%$ throws the food waste eliminate from home and store less than 1l in Yongin. When they dump the food waste, they speak out the inconvenience of damaged envelope by animals in case of home and store. This caused troubles for reason of sanitary. So a local autonomous entity must carefully consider of expand use specially designed container as like apartment house. They give an answer that the collecting time of food waste is suitable form dawn till morning. This answer shows the satisfaction of the period time to collect the food waste. They prefer to be appointed the exclusive place to collect food waste. The service interval of collect is suitable 1 time a day. They want to increase the number of washing of the collecting container. This is good method for sanitary condition, but the care of the period time to collect the food waste is more efficient than the care of the number of washing the collecting container. The care of the period time minimizes to incur the enmity of the people and to pollute in environment. The major of respondent handled the food waste after keeping the basket or a kit. This fact shows to us almost citizen doesn't feel the seriousness to remove the moisture of the food waste. Recently, many solutions which can be disposal efficiently are getting magnified and improved owing to increase utilities channel to loss in quantities and dry the food waste. We expect the reduction of food waste is solved getting easily step by step. The results of the awareness about the facility of food waste show citizen prefer recycling facility to the other facilities. If recycle facility and incineration facility are constructed, they were worried about bed smell. When some facility of the food waste is constructed, they have to maintain and to handle not to incur the enmity of the people. The spread rate of specially designed container already increased, the citizen set a high value on the use of specially designed container more than amount-rate vinyl envelope that people have used for several years. In the cost treatment about food waste, the major respondent answered the use cost of specially designed container is suitable price. So we can know the use charge is proper level. The majority of citizen more prefer autonomous plan which voluntary atmosphere creation and public information by mass media than levy system and rising treatment cost which forced plan. The citizens have pretty positive thinking of incineration, so the government needs more efforts for a public notice, which includes the incineration is no more than abandoned thing. Each of local self government has to sort the food waste and make kind of resource system related to collecting and carrying, constructing a suitable facility, proper disposal of the food waste and producing harmless in our surrounding in order to solve the invisible problems. To do above mentioned things, we have to analyze referred several problems till now. Also, to minimize the side effect, the government will have to improve through enforce the system.

The Effect of Satisfaction and Safety Recognition of the Pedestrian Environment on the Subjective Health Status: Focused on gender difference of the intermediating effect of social capital (보행환경 만족과 안전인식이 주관적 건강인식에 미치는 영향 - 사회적 자본의 매개효과에 대한 집단비교를 중심으로 -)

  • Jung, Suyoung
    • Journal of the Korean Regional Science Association
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    • v.36 no.2
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    • pp.25-36
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    • 2020
  • In recent urban policies, the importance of 'health' has increased significantly. In Korea, the deterioration of physical health due to environmental problems caused by rapid urbanization and the deterioration of mental health due to the disconnection of social relations in a competitive society are constantly occurring. this study aims to examine the effect of the satisfaction and safety recognition on pedestrian environment on the subjective health status focused on gender difference of the intermediating effect of social capital. I used 2018 Seoul Survey and employed Structural Equation Model multi-group analysis. According to the empirical analysis, in male groups, the satisfaction and safety recognition on the pedestrian environment affect social capital. Also, satisfaction and social capital affect subjective health status. On the other hand, in female group, perception of pedestrian environment affect social capital. In addition, satisfaction, safety recognition and social capital affect subjective health status. Therefore, interdisciplinary study in the field of health and urban policy and discriminatory policy for strategic urban policy for citizen's health is necessary.

The Development of Visualization Indicators for Case-study of Urban Geo-Spatial Information Visualization (도시공간정보 시각화 사례분석을 위한 지표 선정에 관한 연구)

  • Kim, Mi-Yun
    • Journal of The Korean Digital Architecture Interior Association
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    • v.12 no.3
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    • pp.49-58
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    • 2012
  • In Regarding urban geo-spatial information visualization in this study, visualization of physical attribute information is mostly related to the representation of spatial domain and physical objects, and visualization of non-physical attribute information has to do with visualizing citizens and their activity information in the physical environment. In particular, a citizen, one of the non-physical information attributes, is characterized by a constant mobility in the physical environment, and thus visualization of his/her activity information is vital in conveying information because this information may not be depicted with any given, fixed figures. In consideration of this difficulty, this study integrates interrelationship among urban space, human needs, social relations, and lifestyles into a 'high-tech' service where experience in time and space is possible. To analyze the web-service and visualization cases, the study has selected visualization indicators consisting of information representation objective, information representation means, and information representation result. The results of the case analysis through specific indicators set a range in information representation objective, means, and result, thereby forming a user-friendly environment in which representational results are readily available to users, and ultimately expanding the users' selection range coming with a variety of options. This study also assumes that a wide range of service provision is needed to reflect users' needs in developing urban geo-spatial service model, and the display of its results should visualize users' satisfaction to construct the best information needed to users.

Preliminary study on Typhoon Information Contents Development for Pre-disaster Prevention Activities (사전방재활동을 위한 태풍정보 콘텐츠 개발에 관한 기초 연구)

  • Kim, Eun-Byul;Park, Jong-Kil;Jung, Woo-Sik
    • Journal of Environmental Science International
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    • v.27 no.11
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    • pp.957-966
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    • 2018
  • This study intend to induce citizen's voluntary preliminary disaster prevention activity to reduce damage of typhoon that occurs every year. For this purpose, a survey was conducted to develop Typhoon information contents. The number of samples used in the survey was set to 500 people, and citizens living in Jeju, Busan, and Jeonlanam-do were surveyed for areas with high typhoon disasters in order to develop practical and efficient information. The survey consisted of perception about natural disaster, how to get and use weather information, satisfaction with typhoon information and requirements. The general public perceived the typhoon as the first natural disaster. As a result of responding to the method of obtaining and utilizing weather information, the frequency of collecting weather information at the time of issuance of typhoon special report is higher than usual. The purpose of using weather information is clear and the response rate is high for the purpose of disaster prevention. The medium mainly collecting weather information is Internet portal site and mobile phone besides television. The current satisfaction with typhoon weather information is 34.8%, in addition to the accuracy of prediction, it is necessary to improve the information (that is content) provided. Specific responses to the content were investigated not only for single meteorological factors, but also for possible damage and potential countermeasures in the event of a disaster such as a typhoon. As can be seen from the above results, people are requested to provide information that can be used to detect and cope with disasters. The development of new content using easy accessible media will contribute to the reduction of damages caused by the typhoon that will occur in the future, and also to the disaster prevention activity.