• KSCI Review
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• v.14 no.1
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• pp.205-212
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• 2006

In this paper, we proposed a new customized e-Ring(Enterprise Portal Back Tone) system which could be represented each organization feature. The e-Ring system provided a call back tone and additional services to reduce the waiting time when the client called an organization. This system is for an appropriate organization public relations instead of the meaningless ring back tone which is used usual call, also is maximized the service availability and work efficiency which is obtained from the automatic response and service suppling to users who have needs and questions.

• The Transactions of the Korea Information Processing Society
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• v.3 no.7
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• pp.1727-1738
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• 1996

This paper proposes a extended service filtering technique to solve overload control problems inService Con-trol Poin(SCP) due to Televoting (VOT) services with heavy traffic characteristics. Also, this paper compares this new technique with existing IN overload control lechniques, and calculate steady state call blocking probabilities in In under overload conditions. The proposed technique considers SCP overload and IN CS-1services such as VOT service that need to use the specialized resources of IP. This technique uses first an activating step which SCP sends service filtering request to SSP and IP for the start of service filtering. Then, in the filtering step SSP sendas filtering results to SCP periodically or each N-calls.Also,when filtering time-out timer expired or call counter value exceeded maximum number of calls,SSP stops service filtering,and sends ser-vice filteing response to SCP in the deactivating step. The application of this techique to VOT service defined in IN CS-1 service is investigated and analyzed by using an analytical VOT service model.In order to apply this technique to VOT service, this paper also discusses VOT service and the corresponding N architecture including Service Switching Point(SSP),SCP and IP. Then this paper also constructs an analytical VOT service model,and calculates SCP and SSP/IP(circuit)call blocking probablities.With the application of this new technique,this paper shows good performance enhancements in SCP call blocking probability.

• MALSORI
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• no.49
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• pp.77-94
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• 2004

In this paper, new voice message system supporting massive outbound call is proposed. Basic idea of the proposed system is to pre-process all the text-to-speech conversion process, mixing of text and attached music file and to store the results of pre-process in the cache server which is connected to the IVR. New voice message system is optimized for the voice message system supporting massive outbound call by distributing the load of the web server caused by server-side script implementation which is accessing database and generating dynamic Voice XML document over client module and server module of web server. The proposed voice message system was test-deployed in one domestic voice message application service provider and it is shown that proposed voice message system reduced the response latency problem of test-bed voice message system.

• Proceedings of the KIEE Conference
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• 1989.07a
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• pp.265-269
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• 1989

Computerized to techniques have been applied to outage call processing system for rapid restoration of power to customers. This paper presents computer aided outage call processing system called '123' system, which has been in operation since 1987. And, also describes its origins, design conception to be considered and its operation effects. From a positive point of view, it shows the functions needs to be added and some problems to be improved. Additionally, it describes the integrated system which has functions of detecting distribution failure, locating failure position by logical computer processing, and although ADS (Automatic Distribution System) has yet to be built up, the primary purpose of the system is to improve service to the customer by means of rapid restoration of electricity outage.

• Proceedings of the Korea Information Processing Society Conference
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• 2002.04b
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• pp.1555-1558
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• 2002

SIP는 간단한 텍스트 기반의 응용계층 프로토콜로서, H.323을 대체할 수 있는 프로토콜이다. SIP는 인터넷 환경에 그대로 접목 할 수 있고, 새로운 기능 및 부가서비스의 제공이 용이하다는 장점을 가지고 있다. SIP 프로토콜은 요청메시지와 그에 대한 응답으로 구성되는 Request-Response방식이다. SIP의 장점은 유일한 개인 ID를 이용하여 장소와 단말기에 구애를 받지 않고 SIP서비스를 제공받을 수 있는 Personal Mobility Service에 있다. 본 논문에서는 User Agent와 프록시 서버(Proxy Server) 사이에 이루어지는 SIP 트랜잭션(Transaction)을 Call-Flow를 통해서 살펴보고자 한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.750-762
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• 2019

The importance of the call center as a contact point for the enterprise is growing. However, call centers have difficulty with their operating agents due to the agents' lack of knowledge and owing to frequent agent turnover due to downturns in the business, which causes deterioration in the quality of customer service. Therefore, through an N-bank call center case study, we developed a system to reduce the burden of keeping up business knowledge and to improve customer service quality. It is a "real-time agent advisor" system that provides agents with answers to customer questions in real time by combining AI technology for speech recognition, natural language processing, and questions & answers for existing call center information systems, such as a private branch exchange (PBX) and computer telephony integration (CTI). As a result of the case study, we confirmed that the speech recognition system for real-time call analysis and the corpus construction method improves the natural speech processing performance of the query response system. Especially with name entity recognition (NER), the accuracy of the corpus learning improved by 31%. Also, after applying the agent advisor system, the positive feedback rate of agents about the answers from the agent advisor was 93.1%, which proved the system is helpful to the agents.

• Korean Management Science Review
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• v.26 no.3
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• pp.11-21
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• 2009

In this paper, we proposed some valuable analysis results of cultivation campaign marketing in A mobile telephone company. The cultivation campaign marketing is a new outbound TM campaign strategy composed of 4 steps for new subscribers. During the analyses, attrition rate of A mobile company, outbound TM rejection rate, contact rate/call success rate and additional service attrition rate after subscription are measured as an effect of cultivation campaign. The results showed that there were no statistical significance in improving retention rate between customers experienced 4 step cultivation campaign and control group. However, the cultivation campaign had a better effect on improving response rate and success of selling additional service product of mobile company compared to general selling campaign. This is because cultivation campaign group had been taking care of from subscription time. It is suggested that cultivation campaign had better confined customers more likely to buy additional service to outbound TM for the sake of financial efficiency.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.15 no.4
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• pp.99-104
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• 2015

Service platform which can offer various multimedia communication as the video, audio, voice and data is IMS(IP Multi-Media Subsystem). It is effective in the company is introducing only such convergence IMS services to be required to provide various multimedia services at the lowest cost and existing communication environment while keeping the maximum Therefore, in this study, we had developed IMS 코어 main system that not more than 1,000 employees of companies can effectively establish IMS solutions. This system is located at the middle between IMS terminal and CSCF(Call Session Control Function) in line with IMS services and provides CSCF in response to the IMS terminal and IMS terminal in response to the CSCF. As well, corded telephone and SIP phone which were used as terminal is linked with gateway.

• The KIPS Transactions:PartD
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• v.14D no.5
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• pp.565-572
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• 2007

In this paper, we developed a VoWLAN(Voice over WLAN) system based on an open source software. The system aims to provide VoIP service over wireless LAN with an IP-PBX server. The features of system presented in this paper are as follows. First, the initial cost for the development is reduced since the system is developed based on open source software. Second, the system provides various additional services such as Voice Mail, Conference Call, and Interactive Voice Response with a software IP-PBX server. Third, the VoWLAN terminal provides high-level user applications with minimal system resources using lightweight open software solutions. Finally, it is highly scalable since it is based on the open source software.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.18 no.3
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• pp.1-13
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• 2019

The study examines preference between rural bus and call-a-bus before call-a-bus operation and empirically analyzes the effecting factors on the call-a-bus satisfaction after operation. As the result of log-linear model, older persons prefer call-a-bus because of door-to-door service convenience and female also because of limitation of trip moving means. It is shown that persons with lower number of trips prefer call-a-bus. As the result of ordinal regression model for call-a-bus satisfaction, age, the number of family members and bus stop distance have the positive tendency but the going out frequency and the return time negative among rural bus preference persons. Male and the going out frequence show the negative tendency but trip moving means, bus stop distance, rural bus satisfaction, depart and return time positive among call-a-bus preference persons. The persons who have the positive preference on call-a-bus shows higher satisfaction on call-a-bus.