• 통상정보연구
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• 제13권4호
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• pp.151-176
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• 2011

최근 한국기업의 해외진출이 활발해짐에 따라 현지국에서의 기업의 사회적 책임(CSR)의 중요성이 증대되고 있으나 이에 대한 연구는 상당히 부족한 실정이다. 본 연구에서는 중국 자동차산업에 진출한 일본의 도요타와 현대자동차의 CSR사례를 비교분석함으로써 한국기업의 글로벌CSR전략 수립에 주는 시사점을 유도하고자 하였다. 먼저 CSR에 관한 이론적 고찰을 통해 Carroll의 CSR4단계 피라미드 모형과 CSR인식모형 그리고 Porter & Kramer의 반응적 CSR과 전략적 CSR 모형 및 이부키 에이코의 CSR 모형 등을 이용하여 사례연구의 틀을 제시한 후, 도요타와 현대자동차의 중국에서의 CSR사례를 비교분석하였으며, 연구결과는 다음과 같다. 첫째, 두 회사 모두 다양한 CSR활동을 전개하고 있으나 현대자동차의 경우 상대적으로 자동차와 관련이 없는 분야의 지역사회에 대한 자선적 사회공헌활동에 치우친 데에 비해 도요타는 자동차와 관련이 있는 분야를 중심으로 다양한 이해관계자를 대상으로 균형있는 활동을 전개하고 있다. 둘째, CSR의 인식단계나 Porter & Kramer의 반응적 CSR과 전략적 CSR 모형 및 이부키 에이코의 CSR 모형에 따른 평가 측연에서 현대자동차에 비해 도요타는 보다 전략적 CSR활동이 이루어지고 있었다. 따라서 본 연구가 시사하는 바는 앞으로 한국기업의 글로벌CSR은 좀더 전략적 관점에서 이루어져야 한다는 점이다.

• 무역학회지
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• 제43권2호
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• pp.205-227
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• 2018

이 연구는 전략적 CSR에 관한 논문으로 한국과 중국의 MBA를 대상으로 연구를 실시하였다. 먼저 CSR의 활동을 경제적, 법·윤리적 책임을 전통적 CSR 활동으로 분류하고, 자선적, 사회혁신 책임을 전략적 CSR 활동으로 카테고리를 나누어 이러한 CSR 활동이 한국과 중국 기업의 성과에 어떠한 영향을 주는지 살펴보았다. 둘째, 글로벌화가 CSR 활동과 기업성과 사이에서 조절효과를 갖는지 살펴봄으로서 글로벌기업으로 성장하는 한국기업과 중국기업의 CSR을 탐구하였다. 본 연구를 위해 중국의 후베이지역 대학들의 MBA 학생들을 대상으로 401매의 설문지를, 한국의 서울과 부산지역의 대학 MBA학생들을 대상으로 205매의 설문지를 사용하였다. 그 결과 한국과 중국기업 모두 CSR 활동은 기업의 성과에 긍정적인 영향을 끼치는 것으로 나타났으나, 전략적 CSR 활동이 전통적 CSR 활동보다 기업성과에 더 큰 영향을 줄 것이라는 가설은 기각되었다. 또한 두 나라 모두 글로벌화의 조절효과는 전략적 CSR 활동에는 긍정적으로, 전통적 CSR 활동에는 부정적인 조절효과가 있는 것으로 나타났다.

• 한국의류학회지
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• 제38권4호
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• pp.455-466
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• 2014

This study examines the effectiveness of CSR through the expectancy disconfirmation theory. The change of CSR belief after a corporate social irresponsibility (CSIR) crisis was investigated in terms of activity timing (proactive activities before CSIR crisis/reactive activities after CSIR crisis). Study 1 explores the influence of CSR belief perceptions formed through usual CSR activities on CSR belief decline after a CSIR crisis and the moderating effect of CSR activity types. Higher CSR belief perceptions are formed through usual CSR activities that result in a large CSR belief decline. The moderating effect of CSR activity types on CSR belief decline is found. Volunteer activity has the strongest depending effect on CSIR crisis. Study 2 explores the influence of CSR belief perceptions formed through CSIR crisis on a CSR belief incline after CSR activities and the moderating effect of CSR activity types. The lower CSR belief perception after CSIR crisis results in a high CSR belief incline after CSR activities. The moderating effect of CSR activity types on CSR belief incline is found. Cause-related marketing has the strongest overcoming effect on a CSIR crisis.

• 디지털융복합연구
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• 제14권3호
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• pp.127-134
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• 2016

융복합시대에 기업의 CSR활동에 있어서, CSR활동과 이미지, 평판이 구매의도에 어떠한 영향을 미치는지에 대한 연구를 하였다. 이를 위해 대구 경북에 거주하는 시민 및 학생을 대상으로 총200부를 설문 조사하였으며, 융복합 시대에 CSR 활동을 통한 세부적인 마케팅을 전략, 전술을 세울지에 대한 대안점이 무엇인지 찾을 수 있다. 첫째, CSR활동이 구매의도에 정(+)영향을 미친다. 둘째, 기업 이미지는 기업의 CSR활동과 구매의도를 매개할 것이다. 셋째, 기업평판은 기업의 CSR활동과 구매의도를 매개할 것이다. 기업의 CSR 활동은 선택이 아니라 필수가 되었으며, 사회적 책임을 다하는 기업이 사랑받는 기업으로 경영실적으로도 나타나고 있다.

• Journal of Information Technology Applications and Management
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• 제25권4호
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• pp.41-65
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• 2018

Corporate Social Responsibility (CSR) activities are important tool in corporate management strategies. However, the way that companies conduct CSR activities might bring different effect on consumers. The purpose of this study is to verify the effect of CSR fit (similarity between the firm's CSR activities and the firm's core products or technologies) on the consumers' evaluation on product performance. In addition to the main effects of CSR fit on perceived product performance, and we also examined how this effect changes when CSR information source and consumer expertise are involved as control variables. Study 1 of this research was conducted with US consumers and study 2 was with Chinese consumers. Experimental results show that consumers' perceive product performance is better when the fit between CSR activities and firm's core products or technologies is low than the fit is high. When CSR information sources are neutral sources, consumers perceive product performance to be better when the fit between the firm's CSR activities and the firm's core products or technologies is low than the fit is high. However when CSR information was delivered by company's source like nadvertisement, such difference disappears. This study also show that the higher the customer's expertise, the better the product performance was perceived for high-fit CSR activities. On the other hand, the lower the consumer's expertise, the better perceived product performance was perceived for low-fit CSR activities.

• 한국프랜차이즈경영연구
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• 제14권4호
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• pp.1-16
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• 2023

Purpose: Previous studies show that perceived CSR motives have a significant impact on company evaluations. However, consumer responses to CSR motives vary depending on CSR motives. From this perspective, this study investigates the impact of CSR motives on consumers' responses in the context of food and beverage franchise companies using a scenario. Research design, data, and methodology: For achieving the purposes of the study, an example of a domestic food and beverage franchise company actively carrying out CSR activities was presented. Data was collected from 304 respondents aged 20 or older who were aware of CSR activities. The respondents answered the questionnaire after reading the scenario. The data was analyzed with SPSS 28.0 and SmartPLS 4.0 program. Result: Values-driven motive and strategic motive influence authenticity, while stakeholder-driven motive and egoistic motive did not influence authenticity. Values-driven motive influences on attitude, while stakeholder-driven motive, strategic motive and egoistic motive didn't. Lastly, authenticity influences attitude. Conclusions: Companies need to be aware that consumers may infer different motives for their CSR activities, and pay close attention to consumers' perceived motives from the planning stage of CSR activities. In particular, companies should focus on the values-driven motive and the strategic motive when planning CSR activities.

• 동아시아경상학회지
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• 제10권1호
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• pp.1-9
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• 2022

Purpose - Drawing upon signaling and social identity theories, this study explores the effect of engagement in CSR activities by foreign firms on applicants' intention to apply. Furthermore, this study suggests CSR education as a moderator which strengthens the positive effects of the engagement in CSR activities on the intention to apply for potential job seekers. Research design, data, and methodology - One hundred and ninety-one undergraduate students were solicited to participate in this study. Participants were randomly assigned to two scenarios depicting different levels of a given foreign firm's engagement in CSR activities. After reading the given scenario, respondents answered a series of questions on their intention to apply to the foreign organization. Result - The results from hierarchical regression reveal that Korean applicants have a more favorable perception of a foreign firm which performs engagement in positive CSR activities. Moreover, the positive effect of the engagement in CSR activities on the intention to apply has a greater impact for Korean applicants who had CSR education. Conclusion - The result indicates that foreign firms could overcome the liabilities of foreignness and attract local talent effectively, by engaging in CSR activities. Moreover, this study suggests the important role of CSR education, and significantly contributes to the international recruiting literature.

• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.95-107
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• 2020

This study analyzes the effect of corporate social responsibility (CSR) activity on investors' heterogeneous beliefs. The hypothesis of this study is based on the conflicting effects of CSR activities on firm value and earning's quality. Investors' heterogeneous beliefs used in the empirical analysis of this study are trading volume, and CSR activity is measured by the KEJI Index (Korea Economic Justice Institute Index). This study performs an empirical analysis using regression analysis including control variables. CSR activities are found to have a positive relationship with trading volume. This is consistent regardless of the low and high accounting information (earning's quality). It can be interpreted that Korea's CSR activity acts as an incentive to increase investors' heterogeneous beliefs about target companies. In other words, it implies that the investor judges CSR activities negatively when evaluating firm value. This study could have a policy implication in that it analyzes how CSR activities affect investors' decision-making. In other words, this study analyzed CSR activities from the perspective of shareholders. Therefore, this study is expected to provide useful information for policymaking by regulatory agencies. In particular, its contribution is to presents data that CSR activities can be a negative factor in evaluating firm values.

• 융합정보논문지
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• 제7권4호
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• pp.221-227
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• 2017

이 연구는 중소기업을 대상으로 CSR 수행이 경영성과에 영향을 미치는지와 더불어 경영환경을 둘러싼 사업리스크 인지도에 따라 CSR의 수행 효과가 달리 나타나는지를 분석하였다. 이를 위해 먼저 중소기업이 사업 리스크를 어느 정도 인지하고 있느냐를 기준으로 분석대상 기업을 두 집단으로 분류하고, 이들 두 집단의 CSR 수행 효과와 함께 두 집단 간 CSR의 수행 효과가 차이가 있는지를 잠재평균 비교를 통해 판별해 보았다. 그 결과, 우선 CSR의 수행은 중소기업의 경영성과에 긍정적으로 작용함이 재확인되었다. 그리고 CSR의 수행 효과는 사업 리스크의 인지도가 낮은 집단에 비해 리스크 인지도가 높은 집단에서 통계적으로 유의한 수준에서 상대적으로 더 크게 발휘되는 것으로 나타났다.

• 유통과학연구
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• 제15권7호
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• pp.73-83
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• 2017

Purpose - The purpose of this paper is to explore the CSR activities of small enterprises in hospitality and tourism industry in South Korea. Since previous research on CSR activities has considerably focused on large enterprises whereas small enterprises have relatively less attention, this study aims to explore the characteristics of small enterprises in hospitality and tourism industry and their CSR activities. Research design, data, and methodology - The population of interest for this study was social enterprises registered in Korea Social Enterprise Promotion Agency (2016), and it was used to verify the social enterprises which has a certification for social enterprises. From 1672 companies in total, the sampling frame was a database with 117 companies in hospitality and tourism industry. This study investigates social enterprises' CSR activities on the company's official websites (e.g., company reports, magazines, the news articles, and interviews). The websites of the selected enterprises in hospitality and tourism industry were analyzed for examining CSR activities by the quantitative content analysis. All of the CSR activities in small social enterprises were classified into six dimensions based on the stakeholder theory. Results - The findings of this study provide the characteristics of the 117 small social enterprises and their specific CSR initiatives. A total of eight main business lines were identified: 1) fair travel, 2) leisure/sports, 3) accommodation/camping, 4) medical tourism, 5) exhibitions/art events/cultural events, 6) leisure activities for vulnerable social groups, 7) Korean traditional culture, and 8) ecotourism/agricultural tourism. The CSR initiatives were classified into six dimensions: 1) environment, 2) employment, 3) multicultural families and vulnerable social groups, 4) local community, 5) economic prosperity, and 6) product. Conclusions - This study revealed the special CSR initiative examples of small enterprises in hospitality and tourism industry. Small social enterprises participate in CSR activities mainly related to their own business lines. Moreover, these enterprises are more closely embedded in their local community development, job creation and education for local residents and vulnerable social groups, and traditional heritage preservation. The findings of this study provide theoretical and practical implications and they can contribute to enrich CSR with literature for small enterprises in hospitality and tourism industry.