• 한국조리학회지
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• 제10권2호
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• pp.84-106
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• 2004

Measuring and evaluating the business performance plays a very important role in managing business. It is both because business performance, in any types of industry, can be evaluated and managed properly only when the measurement of its performance is estimated and because its performance can be improved through an efficient and effective management. Therefore it is essential to build up the performance evaluation system to raise management efficiency of food service industry, to reinforce competitive power of food service industry. In this study, investigated the present performance evaluation system situation of the food service industry and introduced BSC as the main conceptional framework for evaluating the performance of the food service industry. Finally, this study discussed the possible method for building a balanced scorecard to the food service industry.

• 품질경영학회지
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• 제29권4호
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• pp.153-160
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• 2001

The proposed system measures business performance by considering both VA(Value-Added), which represents stakeholder's point of view and EVA(Economic Value-Added), which represents shareholder's point of view. To do so, we suggest a business performance scheme which utilizes VA per Capita (Value- Added/Workers) and EVA to Invested Capital(Economic Value-Added /Invested Capital). For effective measurement of business performance, we consider simultaneously not only quantitative financial factors such as VA, EVA and cash flow but also qualitative value drivers such as defect ratio, inventory level, customer satisfaction, enterprise culture and so on. However, we don't consider the qualitative factors due to the limited data. To demonstrate the performance of the system, we conducted a case study using financial data of Korean automobile industry over 16 years from 1981 to 1996, which is taken from database of KISFAS (Korea Investors Services Financial Analysis System).

• The Journal of Asian Finance, Economics and Business
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• 제9권3호
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• pp.83-94
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• 2022

The aim of this research is to examine the structural linkages between social responsibility, social capital, competitive advantages, and agricultural enterprise performance in China. This research focused on the role of social capital and competitive advantages in mediating the relationship between CSR and corporate performance. 492 employees from agricultural firms in Xinjiang, China, took part in the study. Confirmatory factor analysis and exploratory factor analysis were used to assess the measurement scales' reliability and validity. The associations between these four variables were investigated using structural equation modeling, and the mediating impact was tested using the Bootstrap method. Corporate social responsibility, social capital, and competitive advantage are all positively related to business performance, according to the findings. According to the results of the mediating effect test social capital and competitive advantage partially mediated the relationship between corporate social responsibility and business success. Unlike earlier research, this study focused on the impact of social responsibility on agricultural enterprise performance in impoverished rural areas. The findings of this study, in particular, benefit agricultural company management by revealing the role of social capital and competitive advantage in mediating the relationship between corporate social responsibility and business performance.

• 한국IT서비스학회지
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• 제12권1호
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• pp.99-113
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• 2013

In spite of IT performance can be achieved through the interaction of IT and organization, many previous study has been treated the introduction of the information system itself as a final outcome. But if it doesn't clear about understanding on IT performance, performance management is difficult and also it is impossible to produce the intended outcomes. This study investigates the improvement of the business performance of SMEs through IT investment, whether the investment process on business performance. Analytical methods that were used in previous studies were maintained and new model IO(Information Orientation) analysis was applied. Therefore, this study is meaningful to establish a new methodology, that is not attempted until now, for evaluating the performance of IT investment, and analysis relationship between IT investment and business performance.

• 지식경영연구
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• 제21권4호
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• pp.243-263
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• 2020

본 연구는 공공데이터 개방에 있어 공공데이터 제공자의 데이터 기여 측면과 공공데이터 사용자의 데이터 활용 측면을 고려하여 공공데이터 플랫폼 성과측정을 위한 프레임워크를 개발하였다. 본 연구는 NIST(2018)의 빅데이터 참조 아키텍처와 Neely et al.(2001)의 성과 프리즘을 기반으로 공공 빅데이터 플랫폼 성과평가 모형의 5개 영역을 제시하였다. 구체적으로, 공공데이터 플랫폼 성과평가 영역은 이해관계자 기여, 빅데이터 거버넌스 역량, 빅데이터 서비스 역량, 빅데이터 정보기술(IT) 역량, 그리고 이해관계자 만족으로 구성된다. 본 연구에서 제시한 공공 빅데이터 플랫폼 성과평가 모형의 5개 영역과 24개 평가지표에 대한 측정 문항은 총 75개 항목으로 구성되었다.

• Industrial Engineering and Management Systems
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• 제11권1호
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• pp.54-69
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• 2012

Chan and Qi (SCM 8/3 (2003) 209) developed an innovative measurement method that aggregates performance measures in a supply chain into an overall performance index. The method is useful and makes a significant contribution to supply chain management. Nevertheless, it can be cumbersome in computation due to its highly complex algorithmic fuzzy model. In aggregating the performance information, weights used by Chan and Qi-which aim to address the imprecision of human judgments-are incompatible with weights in additive models. Furthermore, the default assumption of linearity of its scoring procedure could lead to an inaccurate assessment of the overall performance. This paper addresses these limitations by developing an alternative measurement that takes care of the above. This research integrates three different approaches to multiple criteria decision analysis (MCDA)-the multiattribute value theory (MAVT), the swing weighting method and the eigenvector procedure-to develop a comprehensive assessment of supply chain performance. One case study is presented to demonstrate the measurement of the proposed method. The performance model used in the case study relies on the Supply Chain Operations Reference (SCOR) model level 1. With this measurement method, supply chain managers can easily benchmark the performance of the whole system, and then analyze the effectiveness and efficiency of the supply chain.

• 한국콘텐츠학회논문지
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• 제17권7호
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• pp.44-55
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• 2017

최근에 많은 기업들이 기업 목표를 달성하기 위해 프로세스 혁신이나 개선을 지속적으로 꾀하고 있으며, 이를 지원하는 도구로 BPM (Business Process Management)이 많이 도입되고 있다. BPM의 생애 주기는 프로세스 진단, (재)설계 및 실행으로 이루어지는데, 모든 BPM 활동들은 성과 척도와 밀접한 관련을 갖고 운영되어야 한다. 본 논문의 목적은 프로세스 기반 성과 측정 모델과 통합된 생애 주기 기반 BPM 프레임워크를 제안하는 것이다. 제안 프레임워크에서는 BPM 전 생애 주기 동안 비즈니스 프로세스와 성과 척도가 체계적인 상관관계를 가지고 밀접하게 운영된다. 기업의 혁신이나 개선 담당자들은 제안 프레임워크를 사용하여 프로세스 진단 단계에서는 기업 성과에 가장 영향을 주는 프로세스를 용이하게 확인할 수 있고, 프로세스 (재)설계 단계에서는 새롭게 설계된 프로세스의 성과를 측정할 수 있으며, 프로세스 실행 단계에서는 성과 척도를 모니터하여 비즈니스 활동 들을 조정할 수 있게 된다.

• 간호행정학회지
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• 제11권4호
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• pp.385-399
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• 2005

Objective: The objective was to extract a preliminary performance measurement indicators of nursing organizations in hospitals using the BSC(Balanced Score Card) developed by Kaplan and Norton, and to analyze the content validity and evaluation methods of the performance measurement indicators with actual nurses in the nursing organization as participants in the study. Methods: The preliminary performance measurement indicators was created through a literature review and had the content validity by a professional. This survey was sent via post to 316 nurse managers and nurses with more than 5 years of experience in seven secondary and tertiary hospitals in the Seoul Gyonggi district. The completed questionnaires were returned by mail. Results: Fourteen indicators for finances, 16 for customer services, 27 for internal business processes, and 13 for learning and growth were selected. Conclusion: Amidst a rapidly changing medical environment, a first step was taken towards developing a performance measurement from various perspectives for nursing organizations in hospitals from various perspectives, rather than just one or a past-oriented perspective. However, as the most important thing is to actually use these indicators, continuous interest in publicity and education must be developed.

• 반도체디스플레이기술학회지
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• 제20권3호
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• pp.39-44
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• 2021

Since the recent Corona 19, the importance of cloud computing is increasing, and at the same time, competition among clouds is intensifying. Cloud companies are competing for survival by promoting various management innovation methods for continuous growth and development amid a rapidly changing business environment. They are also increasingly interested in performance management in their operations and growth. In this paper, we propose Cloud BSC, an IT BSC-based performance measurement model for cloud enterprise performance management. The validity of the proposed model is verified through statistical analysis and causal analysis. Eventually, the proposed model is expected to be utilized as a management evaluation tool that can provide useful performance analysis information to cloud companies.

• 한국식생활문화학회지
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• 제17권3호
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• pp.252-259
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• 2002

The purpose of this study examined important factor of performance on Contract Foodservice management. Three contract Foodservice companies were selected which were located in Seoul & kuonggi province. 300 units were chose. The questionnaire was composed of seven part. There were the operation of food management, the operation of menu, the operation of equipment and facilities management, the operation of solid waste and safety management, the operation of waiting time management. As a result of the survey B&I foodservice was listed higher than University foodservice as food hygiene, FIFO and food shelf life. University foodservice employees worked 4 hour longer than B&I foodservice employees, so turnover rate was higher than it. Comparing the number of feeding, B&I foodservice equipment and facilities scale was bigger than University foodservice equipment and facilities. The rate of solid waste on B&I foodservice was 11.468% and the rate of University foodservice was 16.23%, the waiting time of University foodservice was about 8mins longer than B&I foodservice.