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The Performance Measurement of Business & Industry and University Foodservice Operated by Contracted Foodservice Management Company  

Han, Kyung-Soo (Dept. of Foodservice and Culinary Management, Kyonggi University)
Publication Information
Journal of the Korean Society of Food Culture / v.17, no.3, 2002 , pp. 252-259 More about this Journal
Abstract
The purpose of this study examined important factor of performance on Contract Foodservice management. Three contract Foodservice companies were selected which were located in Seoul & kuonggi province. 300 units were chose. The questionnaire was composed of seven part. There were the operation of food management, the operation of menu, the operation of equipment and facilities management, the operation of solid waste and safety management, the operation of waiting time management. As a result of the survey B&I foodservice was listed higher than University foodservice as food hygiene, FIFO and food shelf life. University foodservice employees worked 4 hour longer than B&I foodservice employees, so turnover rate was higher than it. Comparing the number of feeding, B&I foodservice equipment and facilities scale was bigger than University foodservice equipment and facilities. The rate of solid waste on B&I foodservice was 11.468% and the rate of University foodservice was 16.23%, the waiting time of University foodservice was about 8mins longer than B&I foodservice.
Keywords
Performance Measurement; Contract foodservice Management; Business & Industry; University Foodservice;
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