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http://dx.doi.org/10.5392/JKCA.2017.17.07.044

A Life Cycle-Based Performance-Centric Business Process Management Framework For Continuous Process Improvement  

Han, Kwan Hee (경상대학교 산업시스템공학부/공학연구원)
Publication Information
The Journal of the Korea Contents Association / v.17, no.7, 2017 , pp. 44-55 More about this Journal
Abstract
Many enterprises have recently been pursuing process innovation or improvement to attain their performance goal. To comprehensively support business process execution, the concept of business process management (BPM) has been widely adopted. A life cycle of BPM is composed of process diagnosis, (re)design, and enactment. For aligning with enterprise strategies, all BPM activities must be closely related to performance metrics because the metrics are the drivers and evaluators of business process operations. The objective of this paper is to propose a life cycle-based BPM framework integrated with the process-based performance measurement model, in which business processes are systematically interrelated with key performance indicators (KPIs) during an entire BPM life cycle. By using the proposed BPM framework, company practitioners involved in process innovation projects can easily and efficiently find the most influencing processes upon enterprise performance in the process diagnosis phase, evaluate the performance of newly designed process in the process (re)design phase, monitor the KPIs of new business process, and adjust business process activities in the process execution phase through the BPM life cycle.
Keywords
Business Process Management; Business Process Simulation; Process Improvement; Process Mining; Business Performance Management;
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Times Cited By KSCI : 2  (Citation Analysis)
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