• Journal of Digital Convergence
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• v.12 no.6
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• pp.491-500
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• 2014

This study aimed to assess the influence of burnout with satisfaction of basic psychological needs among nurses. From oct, 25, 2013 to nov, 25, 2013, participants included 160 nurses from 6 major general hospital located in urban areas in Korea. Data for basic psychological needs and burnout were collected through a self-reported questionnaire and were analyzed with independent t-test and analysis of variance, Pearson's correlation analysis, and multiple linear regression analysis. This study shows negative correlations between burnout and autonomy(r=-.45, P<.001), competency(r=-.52, P<.001), relatedness(r=-.49, P<.001). The variables predicting burnout were autonomy(${\beta}=-.26$), competency(${\beta}=-.30$), relatedness(${\beta}=-.12$), age(${\beta}=-.17$), number of service years(${\beta}=.09$). These variables accounted for 34.3% of the variance of burnout in nurses. Our results indicated that it is necessary to increase basic psycological needs to decrease burnout. Therefore nursing managers should develop programs in order to increase autonomy, relatedness and competency.

• Journal of Digital Convergence
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• v.16 no.12
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• pp.603-610
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• 2018

This study set out to investigate structural relations among positive thinking, identity, sports happiness perception, and athletic burnout and analyze the mediating effects of identity and sports happiness perception on relations between positive thinking and athletic burnout in order to understand the psychological process of athletic burnout experienced by adolescent players. For these purposes, the study applied the convenience sampling method to male and female players at physical education and general middle and high schools around the nation and used total 306 questionnaires as final valid samples. Collected data was tested for the fitness of an overall model with the SPSS 22.0 and AMOS 22.0 programs. Then the hypotheses were tested. The findings were as follows: first, subjective satisfaction and pursuit of a goal in the category of positive thinking had significant effects on athletic identity; second, subjective satisfaction and pursuit of a goal in the category of positive thinking had no impacts on sports happiness perception; third, the athletic identity of adolescent players had positive impacts on their sports happiness perception and negative ones on their athletic burnout; fourth, the sports happiness perception of adolescent players had negative effects on their athletic burnout; and finally, athletic identity had mediating roles on relations between pursuit of a goal of positive thinking and sports happiness perception and on relations between pursuit of a goal of positive thinking and athletic burnout.

• Proceedings of the Korean Society of Computer Information Conference
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• 2016.01a
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• pp.141-142
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• 2016

본 연구에서는 자동차보험 회사의 고객센터 상담사를 대상으로 감정노동과 심리적 소진의 관계를 분석하였다. 그 결과 첫째, 고객센터 상담사들은 감정노동의 표면화 행위보다는 내면화 행위에 대한 스트레스가 더 높은 것으로 나타났다. 둘째, 심리적 소진은 개인의 특성에 따라 차이를 보였다. 정서적 고갈은 여성 상담사일수록, 개인적 성취감 결여는 고졸일수록, 1일 전화응대시간이 8시간 초과할수록, 월평균가계소득이 낮을수록 더욱 높아지는 것으로 밝혀졌다. 셋째, 상담사의 개인특성과 감정노동이 심리적 소진에 미치는 영향력을 알아본 결과, 감정노동의 표면화 행위가 높을수록 정서적 고갈을 증가시켰고, 월평균 가계소득이 높을수록 정서적 고갈을 감소시켰다. 개인적 성취감 결여는 감정노동의 표면화 행위가 높을수록, 1일 전화 응대시간이 많을수록, 높아지는 경향을 보였으며, 월평균 가계소득이 높을수록, 감정노동의 내면화 행위가 많을수록 개인적 성취감 결여는 감소되는 것으로 밝혀졌다.

• Korean Journal of Occupational Health Nursing
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• v.29 no.4
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• pp.262-272
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• 2020

Purpose: This study aims to investigate the degree of job demand, job resources, burnout, and the organizational commitment of administrative nurses based on the job demands-resources model. Further, it seeks to confirm the influencing factors affecting nurses' burnout and organizational commitment. Methods: The participants were 188 administrative nurses working at hospitals (one tertiary hospital and six general hospitals) located in D City. The collected data were analyzed with IBM SPSS Statistics 23.0 using frequency, percentage, mean, standard deviation, t-tests, ANOVA, Pearson's correlation coefficient, and multiple regression analysis. Results: The influential factors of burnout were role conflict (β=.50), job demand (β=.18), job position (β=-.17, team leaders and above), and social support (β=-.15). The regression model had an explanatory power of 59%. The influential factors of organizational commitment were appropriate rewards (β=.59), job position (β=.15, team leader or above), working department (β=.14, referral center and health screening administration department), and social support (β=.18). The regression model had an explanatory power of 59.5%. Conclusion: The results support the job demands-resources model, and interventions should be developed to decrease job demand and provide sufficient job resources.

• Safety and Health at Work
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• v.9 no.4
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• pp.441-446
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• 2018

Background: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level. Moreover, despite evidence that the customer orientation and service level of nurses greatly affect hospital management, studies that comprehensively analyze emotional labor, work burnout, and work engagement related to customer orientation and service level are lacking. This study investigated relationships and paths by designing a model of the effect of emotional labor performed by nurses on the level of service delivery and customer orientation. Methods: This survey-based study was based on a path analysis designed to verify a hypothesized model involving emotional labor performed by nurses, level of service delivery, customer orientation, work engagement, and burnout. Questionnaires were distributed to 378 nurses in general hospitals with more than 500 beds located in Seoul, Republic of Korea, between March 25 and April 8, 2013. Results: The results showed that deep acting and work engagement had direct and indirect effects on increasing the level of service delivery and customer orientation of nurses. However, surface acting had an indirect effect on reducing the level of service delivery and customer orientation. Conclusion: It would be more effective to develop interventions to enhance deep acting and work engagement than to attempt to reduce surface acting and work burnout in clinical nursing settings.

• Journal of Korean Academy of Nursing
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• v.52 no.1
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• pp.80-91
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• 2022

Purpose: This study aimed to identify relationships among knowledge and skills about suicide prevention, attitudes toward suicide, and burnout of suicide prevention work of nurses at mental health welfare centers. Methods: An explanatory sequential mixed-method research was conducted. For the quantitative study, the subjects (nurses) were 133 nurses executing suicide prevention work. The data were analyzed using the SPSS 25.0 program. For the qualitative research, 13 nurses with high burnout scores were interviewed. The data were analyzed using theme analysis method. Results: Quantitative results showed the average burnout of suicide prevention work was 54.62 ± 12.51. The burnout of suicide prevention work had significant correlations with attitudes toward suicide (r = .30, p < .001) and suicide prevention skills (r = - .18, p = .037). Qualitative results showed six themes related to burnout of suicide prevention work. They were 'feeling a lack of confidence in one's suicide counselling skills', 'feeling of the limits of one's ability to cope with a suicide crisis', 'feeling regret for not being able to help the clients', 'being over-empathetic to the clients', 'Not being able to understand the clients because the subjects (nurses) opposes committing suicide', and 'thinking that the suicidal thoughts of suicide attempters do not improve'. Conclusion: To reduce burnout of nurses' suicide prevention work at mental health welfare centers, there is a need to develop an educational program considering nurses' attitudes toward suicide and one to enhance their confidence in suicide prevention skills.

• Journal of Venture Innovation
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• v.1 no.1
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• pp.145-164
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• 2018

The purposes of this study was to investigate job related attitudes of emotional labors working at call centers in Korea. The attitudinal variables were burnout, psychological capital and turnover intention with job characteristics as the independent variables. In addition, leadership behaviors of the superiors, self leadership behavior in particular, was incorporated to see if it has any bearing on these relationship as moderating variable. Data has been collected from 543 respondents for this study using questionnaire method. The survey for the actual analysis of the research was done and analyzed with the employees who work for contact centers in Seoul, Busan, and Gwangju, Korea. The survey was done for 24 days from November, 2016 through December, 2016. * The following study results were revealed: First, the job characteristics does not have direct positive effect on turnover intentions. Second, the job characteristics were related positively to job burnout. Third, the job burnout does mediate the relationship between job characteristics and turnover intentions. Lastly, results of research on the moderating effect of self leadership in relationships between emotional labor, job burnout, psychological capital and turnover intention show that super leadership has only a limited regulatory effect between job characteristics and turnover intention.

• Industry Promotion Research
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• v.9 no.3
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• pp.251-261
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• 2024

The purpose of this study is to improve welfare services for the socially underprivileged, the disabled, by improving and streamlining the work environment of workers at day care facilities for the disabled. The research question consisted of three issues: conflict between employees, psychological exhaustion, and growth factors experienced as a Christian worker at a day care facility for the disabled. As a research method, from January 2024 to April 2024, 10 Christian workers working at a day care facility for the disabled were interviewed and collected facts about their experiences during the work process using Colaizzi's phenomenological research method. analyzed. According to the research results, the psychological processes experienced by workers are, first, 'conflict' between internal workers in the experience at a day care facility for the disabled, and second, exhaustion, such as symptoms of emotional exhaustion, dehumanization, and decreased sense of accomplishment, experienced by workers in 'burnout'. It was a traumatic experience. Third, in 'growth', workers overcame internal conflict and psychological exhaustion through spirituality and experienced growth with a sense of stability. This study is expected to provide useful data to improve the morale and work environment of workers at day care facilities for the disabled in the future.

• Journal of Digital Convergence
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• v.12 no.9
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• pp.455-463
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• 2014

The purpose of this study is to define the paths through which academic burnout and self-efficacy of middle school students affect school adjustment, verify the path model of each factor, and examine the mediator effects of self-efficacy. In line with this objective, the study conducted a survey on 713 third year students of 3 different middle schools in city G. The first finding of this study confirmed that the path coefficient and suitablility index were significant, indicating that the path model was also significant. Second, academic burnout had direct negative effects on self-efficacy and school adjustment, while self-efficacy has positive effects on school adjustment. Third, self-efficacy was confirmed to have meaningful mediator effects on academic burnout and school adjustment. Based on these findings, academic burnout caused by excessive demand for academic success on korean students has negative effects on school adjustment, but if self-efficacy is well developed as an individual factor, school maladjustment can be reduced. Thus this study confirmed that psychological factors, such as self-efficacy, are necessary in school adjustment. Future studies were suggested on the basis of this study's findings.

• Journal of the Korea Convergence Society
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• v.11 no.2
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• pp.281-288
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• 2020

The objective of the study was to identify the structural relationship between adolescent athletes'positive thinking and coping flexibility, burnout. In order to achieve such research goal, male and female athletes'from physical education middle and high schools across the nation were recruited; using a convenience sampling method, a total of 333 samples were selected as the final effective samples. The data went through a goodness-of-fit test for the whole model using SPSS 20.0 and AMOS 20.0 and a hypothesis test. The result is as follows: first, positive thinking was revealed to have significant influence on coping flexibility. second, repertories and flexible a subfactor of coping flexibility, had significant negative (-) effects on burnout, whereas reflective had no significant effects on it. Third, positive thinking was revealed to have no significant influence on burnout. In conclusion, although positive thinking is a variable that is based on internal information, positive thinking did not directly affect psychological burnout, but coping flexibility can be used to prevent burnout.