• 한국경제지리학회지
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• 제25권4호
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• pp.641-656
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• 2022

본 연구는 브랜드와 브랜딩에 초점을 맞춰 국내 최대 음식배달 서비스 플랫폼 배달의민족(배민)의 성장과 시장지배 과정을 '오리지네이션' 관점에서 분석한다. 배민은 플랫폼화된 모빌리티 서비스의 한 가지 사례로, '오리지네이션'은 그러한 서비스 브랜드에 적합한 개념적, 이론적 탐구 프레임으로 간주된다. 여러 가지 한계를 표출한 신고전적 접근과는 달리, 오리지네이션은 오늘날의 플랫폼화된 모빌리티 서비스에서 나타나는 불완전경쟁, 불완전정보, 독과점적 '브랜드 지대'의 현안을 다루는 대안적 프레임으로서 유용하기 때문이다. 배민 브랜드의 오리지네이션 분석은 다양한 텍스트 자료에 근거해 이루어졌고, 분석에서는 배민의 사회·공간적 일대기에 결부된 담론적, 상징적 측면에 특히 주목했다. 이를 통해, '민족성'에 기초한 국가적 오리지네이션이 배민 브랜드와 브랜딩의 중요한 축임을 확인했다. 다른 한편으로, 브랜드 소유주로서 배민이 촉진하고 소비자가 동참하는 장소기반의 오리지네이션 형태도 파악했다. 그러나 이러한 지리적 결합과 오리지네이션은 온전하게 정착되지 못한 것으로 보인다. 초국적기업에 합병되고 금융화 과정에 노출되면서, 기존의 오리지네이션은 심각한 도전적 상황에 놓이게 되었고 브랜드 반달리즘(vandalism)이나 반브랜드 운동에 대한 취약성도 높아졌다. 이러한 오리지네이션의 위기적 상황은 오늘날 '플랫폼 자본주의'가 조성한 모순과 연관되는 것으로 보인다.

• 한국콘텐츠학회논문지
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• 제20권6호
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• pp.279-292
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• 2020

본 연구에서는 멀티플랫폼 환경에서 지상파TV의 채널브랜드자산이 시청자들의 지상파 콘텐츠 선택과 이용에 미치는 영향을 점검하였다. 연구결과, 지상파TV 채널브랜드자산이 멀티플랫폼 상 지상파TV 콘텐츠 이용 정도에 미치는 영향은 SBS인지도만이 지상파TV 콘텐츠 이용 정도에 유의미한 영향을 미치는 것으로 나타났다. 지상파TV 채널브랜드자산이 지상파 콘텐츠 시청 매체의 다양성에 미치는 영향은 어떤 채널에서도 유의미하지 않은 것으로 나타났으며, 지상파 콘텐츠 시청 플랫폼 유형별 이용에 미치는 영향은 지상파TV 채널별로 플랫폼 유형에 따라 차이를 보이는 것으로 나타났다. 더불어, 지상파TV 채널브랜드자산이 지상파 콘텐츠 이용 장르의 다양성에 미치는 영향은 KBS인지도와 SBS인지도만이 지상파TV 콘텐츠 이용 장르의 다양성에 유의미한 영향을 미치는 것으로 나타났다. 마지막으로, 지상파 채널브랜드자산이 지상파TV 콘텐츠 장르 유형별 이용에 미치는 영향은 각 채널별로 특정 장르유형을 중심으로 다르게 나타났다. 본 연구의 결과는 채널브랜드자산이 멀티플랫폼 상에서 시청자들의 지상파TV 콘텐츠 선택 및 이용에 부분적이나마 영향을 미친다는 것을 제시해주며, 이는 경쟁적인 매체환경에서 방송채널의 경쟁력 강화를 위해 의미있는 시사점을 제공해 준다.

• 아태비즈니스연구
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• 제12권3호
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• pp.235-250
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• 2021

Purpose - This study analyzed the correlation and influence between social support, trust (seller, brand), and continuous purchase intention in C2C social commerce in China. Design/methodology/approach - To test the hypothesis, SPSS and Smart PLS 3.0 statistical packages were used based on the collected data. Findings - First, it was confirmed that social support (emotional support, informational support) had a positive effect on trust in sellers. Second, it was found that trust in sellers had a positive effect on brand trust. Third, both seller trust and brand trust have a positive effect on consumers' continuous purchase intention. Research implications or Originality - When consumers gain emotional and informational support from sellers, trust in sellers will be effectively improved. Companies wishing to improve brand credibility of their products will have to outsource the sale of their products to trusted sellers. The C2C social commerce platform should build its own trust rating system, recommend sellers with high reliability ratings, and encourage sellers to provide consumers with a lot of information about their brand.

• 디지털산업정보학회논문지
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• 제11권2호
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• pp.153-166
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• 2015

This paper proposes a trans-media branding for the trans-media-based cultural content marketing strategy. Trans-media brand analytical framework is proposed with previous studies. And mobile messenger Character 'Line Friends' is analyzed for the text. Trans-media branding is accessible through a multi-platform in the technological environment. Consumer culture, as well as participate include business models to generate revenue also as brand equity. While the character elements that make up the story from the perspective of cultural content storytelling act as an independent cultural goods. Character is segmented elements. Therefore, trans- media branding of the characters are more meaningful. 'Line Friends' trans-media branding can be summarized as follows: First, it takes advantage of the characteristics of the existing Information-Technology-based mobile. Second, it puts consistently found the content of the attributes of Mobile Messenger 'communication' and 'friendship'. And third, while the content of each platform is constantly linked with other platforms, the brand is positioned inside the window effect.

• Asia pacific journal of information systems
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• 제30권2호
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• pp.284-307
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• 2020

Customer engagement has been the main objective of brand companies in their marketing through social networking sites (SNS). Facebook is the most popular platform for SNS marketing, especially for companies that try to engage with their customers by providing various values through their brand pages (i.e., brand communities). The management of brand pages, therefore, becomes "the means" by which to achieve the result ("the end") of SNS marketing, and visitors to the brand pages (i.e., brand communities) then come to have a favorable attitude toward the brand. Based on a "means-ends" framework, this study examines the development of engagement between customers and brands in terms of brand page engagement as the means objective and brand attitude as the ends objective in the context of Facebook. This study further examines the antecedents and consequences of brand page engagement based on the customer value theory with two-stage data collection. This study contributes to the literature by explaining the roles and effects of brand page engagement in SNS marketing. This study further provides guidance to SNS providers and practitioners on SNS marketing strategies.

• 유통과학연구
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• 제19권4호
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• pp.15-24
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• 2021

Purpose: This study deals with the strategic direction of platform business in the 4th Industrial Revolution. In a changing industrial environment, companies that leverage platform businesses can benefit greatly. Platform business is especially important in the distribution industry, so a variety of case analysis studies are needed. In this study, the Shinsegae Group, a platform leader, was selected and case-analyzed to learn more about the growth and development of platform businesses in the distribution industry. Research design, data and Methodology: Various literature research on platform business and secondary data of the distribution industry were reviewed. In this study, additionally, the interview method was used to discuss the development of more platform businesses through the Shinsegae and E-mart related departments. Results: This study investigated the development process and success of distribution platforms. First, a successful platform business builds multi distribution channels. Second, a successful distribution platform business attracts many participants. Third, a successful distribution develops various private label products to build a sustainable platform system. Conclusions and Implications: This study could provide a good example for the growth of companies with distribution platform business. Further implications were discussed.

• 산업경영시스템학회지
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• 제44권3호
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• pp.146-164
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• 2021

This study examines the effects of the public's perception of emergency medical service (EMS) on the public health system's brand equity and the moderating effect of governance on this relationship using Keller's customer-based brand equity model. It uses four EMS functions: rescue/first-aid and transfer activities; disaster prevention, preparation, and response activities; educational activities in urgent situations; and medical treatment in emergency rooms to examine the effects of them on brand meaning of the public health system. Our findings are important for understanding the public as customers of the public health system and devising and/ or adapting healthcare policies and marketing strategies to develop brand equity and increase customers' loyalty to the public health system.

• Journal of Information Technology Applications and Management
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• 제22권1호
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• pp.17-36
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• 2015

Many companies are now trying to utilize SNS (social network service) by building it as marketing communication platform that delivers marketing messages and builds customer relationship. This study investigates the factors affecting consumers' intention to use of brand's SNS identity page (e.g., fan page in Facebook). It specifically focuses on four social support functions -self-esteem, informational, emotional and social networking support-in virtual space. Research model attempts to explore the impact of social supports on brands' SNS identity page adoption with modified technology acceptance model which includes perceived usefulness, ease of use and enjoyment. Empirical study adopts SEM (structural equation modelling) to test research model. The result indicates that perceived ease of use is influenced by informational support, and perceived usefulness is influenced by informational, emotional, and self-esteem support. And perceived enjoyment is influenced by emotional support. In addition, it reveals that there were no significant effects of social networking support on both perceived usefulness and enjoyment. These findings provide managerial implications for attracting potential and actual customers to brand's SNS identity page. And it also suggests the importance of managing sociability in brand's SNS identity page to make it as marketing communication platform.

• 인터넷정보학회지
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• 제14권1호
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• pp.8-28
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• 2013

In a backlash against corporate branding and capitalism, a growing number of consumers are resisting current marketplace practices and big corporate brands. One particular form of this phenomenon is the emergence of anti-brand communities in social media. The current study, which surveyed a sample of 251 anti-brand community members on Facebook, provides a preliminary understanding of the characteristics and antecedents of anti-brand communities as a new platform for consumer empowerment and anti-brand activism. Findings suggest that consumers' engagement in online anti-brand communities, especially through social media, may be triggered by their negative experiences with employees, product quality, post-purchase service, and value/price. They are motivated, the results show, by seven primary factors: altruism, revenge, advice seeking, convenience, sympathy seeking, socialization, and the need to vent.

• Asia Marketing Journal
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• 제22권3호
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• pp.71-85
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• 2020

Social media has emerged as a major hub of engagement between brands and consumers in recent years, and allows user-generated content to serve as a powerful means of encouraging communication between the sides. However, it is challenging to negotiate user-generated content owing to its lack of structure and the enormous amount generated. This study focuses on the hashtag, a metadata tag that reflects customers' brand perception through social media platforms. Online users share their knowledge and impressions using a wide variety of hashtags. We examine hashtags that co-occur with particular branded hashtags on the social media platform, Instagram, to derive insights about brand perception. We apply text mining technology and network analysis to identify the perceptions of brand images among consumers on the site, where this helps distinguish among the diverse personalities of the brands. This study contributes to highlighting the value of hashtags in constructing brand personality in the context of online marketing.