• 웰빙융합연구
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• 제3권2호
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• pp.13-20
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• 2020

The purpose of this study was to empirically investigate the relationship among fashion brand experience, brand loyalty, relationship quality, and repurchase intention. The 420 survey questionnaires were distributed among the consumers in their 30s and 40s who had experience buy fashion brands products through convenience sampling in Seoul. Due to the reliability of data, 120 samples were discarded and 300 samples were put to actual analysis. By using SAS 9.4, data were analyzed for frequency analysis, reliability analysis, correlation analysis. The results of the study are as follows. First, the fashion brand experience which is consist of sensory, affective, behavioral and intellectual experience had positive effects on brand satisfaction and brand trust. Second, brand trust and brand commitment and the relationship quality of brand satisfaction, only satisfaction and commitment affects brand loyalty significantly. Lastly, brand loyalty had significantly effect on repurchase intention. It presented the potential to use the brand as a strategic tool to build strong brand assets, along with providing specific ways to secure differentiated competitiveness in the fashion brand market. It is also thought to be meaningful in that we presented a practical strategy to build and strengthen a lasting bond with consumers by looking at the impact on the quality of the relationship.

• 한국산학기술학회논문지
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• 제14권2호
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• pp.598-604
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• 2013

본 연구는 관광지 서비스품질이 행동의도 및 브랜드 충성도에 어떤 영향을 미치는지 알아보고자 하였으며, 연구결과는 다음과 같다. 관광지 서비스품질이 행동의도 및 충성도에 유의적인 영향을 미치는 것으로 나타났다. 이를 통해 첫째, 향후 충북 관광지의 충성도 강화를 위해 관광지 서비스품질 향상에 대한 하나의 새로운 자료를 제시할 수 있었다. 둘째, 충북 관광지에 대한 관광지 서비스품질을 적용한 새로운 연구로써, 관광과 같은 무형적 상품에 대해서도 품질이 중요함을 알 수 있었다. 이런 결과는 학문적으로는 관광지의 품질과 관련된 적용범위를 확대시킬 수 있는 근거를 제시할 수 있는 것이다. 또한 산업적으로는 관광지의 브랜드 전략을 수립하는데 있어 많은 시사점을 제공해 줄 수 있었다.

• 경영과학
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• 제22권1호
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• pp.47-66
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• 2005

Online game business has emerged as the most lucrative entertainment Industry, with over 10 million players in South Korea. The popularity of online games can be attributed to the availability of broadband network and the presence of numerous PC Bangs and around the country, which have pushed online games Into the main-stream entertainment culture. The age distribution of online game players is expanding and a variety of new games are under development to target certain age groups. While the interactive entertainment market continues to expand, with many new online game publishers entering the market, relatively little is known about which factors influence online game players' behavioral intentions to play continuously in this area. It appears that in this extremely attractive and growing services segment, academics, as well as practitioners, would benefit from in vestigating the relationships among the players' loyalty, interactivity, the sense of presence and the impacts of several other key game-related constructs. Several types of interaction in on-line games and their relationship with the flow construct are investigated, and the resulting conceptual model is proposed. Based on data collected from online questionnaire survey, the validity of the simultaneous equation model has been tested and interesting conclusions have been developed concerning the relationships between the players' loyalty to the sense of presence, flow, satisfaction and interactions. Other interesting results concerning game development strategy are also provided.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 2004년도 추계학술대회 및 정기총회
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• pp.200-218
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• 2004

Online game business has emerged as the most lucrative entertainment industry, with over 10 million players in South Korea. The popularity of online games can be attributed to the availability of broadband network and the presence of numerous PC Bangs and around the country, which have pushed online games into the mainstream entertainment culture. The age distribution of online game players is expanding and a variety of new games are under development to target certain age groups. While the interactive entertainment market continues to expand, with many new online game publishers entering the market, relatively little is known about which factors influence online game players' behavioral intentions to play continuously in this area. It appears that in this extremely attractive and growing services segment, academics, as well as practitioners, would benefit from investigating the relationships among the players' loyalty, interactivity, the sense of presence and the impacts of several other key game-related constructs. Several types of interaction in on-line games and their relationship with the flow construct are investigated, and the resulting conceptual model is proposed. Based on data collected from online questionnaire survey, the validity of the simultaneous equation model has been tested and interesting conclusions have been developed concerning the relationships between the players' loyalty to the sense of presence flow, satisfaction and interactions. Other interesting results concerning game development strategy are also provided.

• 복식문화연구
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• 제27권1호
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• pp.20-32
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• 2019

This study examined whether and how consumers who seek a bargain in their shopping for luxury fashion brands differ from traditional luxury consumers or non-luxury consumers on their market-related attitudes. To do so, this study compared multi-dimensional perceived values, fairness price perceptions, satisfaction with purchase, brand loyalty, and future purchase intention among luxury consumers, luxury-bargain seekers, and non-luxury consumers. Data was obtained from online surveys and the market-related attitudes were compared using an ANOVA test. The comparion of three types of consumers revealed that luxury-bargain seekers and regular luxury consumers are distinct consumer markets. Overall, luxury consumers displayed high perceived values and brand loyalty and were fairly satisfied with the purchase at full-prices. On the other hand, luxury-bargain seekers showed significantly low perceived social value, perceived fairness toward the original price of the brands, and brand loyalty. They were satisfied with the bargain purchase but not likely to purchase the luxury at full-prices in the future. Understanding these distinct types of consumers and targeting them with different product and pricing strategies are important for luxury brands and retailers to expand luxury consumer base without diluting their brands' prestige image. Potential marketing strategies based on the findings of this study were suggested.

• 한국콘텐츠학회논문지
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• 제17권12호
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• pp.92-103
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• 2017

본 연구는 스포츠브랜드와 스포츠 스타의 개성이 브랜드 애착과 브랜드 충성도에 미치는 영향과 차이를 비교분석 하였다. 이를 위해 부산, 경상 지역의 대학교의 대학생들을 대상으로 설문조사를 실시하였으며, 총 316부를 본 연구의 유효표본으로 선정하여 분석하였다. 자료 분석방법으로는 SPSS 18.0 version을 이용하여 빈도분석, 탐색적 요인분석, 신뢰도분석, 상관관계분석, 대응표본 t-test, 다중회귀분석을 실시하였다. 연구결과, 첫째, 스포츠브랜드 개성 중 흥미, 세련, 강인 순으로 브랜드 애착에 유의한 영향을 미쳤다. 둘째, 스포츠브랜드 개성 중 흥미, 세련, 강인 순으로 행동적 충성도에 유의한 영향을 미쳤으며, 강인, 흥미, 능력 순으로 태도적 충성도에 영향을 미쳤다. 셋째, 스포츠 스타 개성 중 흥미, 신뢰, 세련 순으로 브랜드 애착에 유의한 영향을 미쳤다. 넷째, 스포츠 스타 개성 중 흥미, 신뢰, 능력 순으로 행동적, 태도적 충성도에 유의한 영향을 미쳤다. 다섯째, 스포츠브랜드 개성과 스포츠 스타 개성의 차이검증을 분석한 결과 모든 요인에서 평균값의 차이가 통계적으로 유의한 것으로 나타났다.

• 경영과정보연구
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• 제33권1호
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• pp.299-312
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• 2014

본 연구의 목적은 서비스복구에 대한 고객의 공정성 지각이 고객의 만족과 그 행동적 결과에 미치는 영향을 조사하는 것이다. 선행연구들은 고객만족을 전반적으로 측정하고 있으나 본 연구에서는 서비스복구만족과 관계만족으로 구분하여 고찰하였다. 연구 결과, 서비스복구만족에 대한 분배적 공정성과 상호작용 공정성은 긍정적 영향을 미치나 절차적 공정성은 영향을 미치지 않는 것으로 나타났다. 그러나 관계만족에서는 분배적 공정성, 절차적 공정성, 상호작용 공정성 모두 유의한 영향을 미치는 것으로 나타났다. 또한 서비스복구만족과 관계만족은 고객충성도에 모두 긍정적인 영향을 미치는 것으로 나타났다. 이러한 연구결과는 서비스복구에 대한 지각된 공정성의 중요성을 확인할 뿐만 아니라 서비스복구에 대한 고객만족이 더 높은 수준의 고객충성도를 초래한다는 것을 강조한다.

• The Journal of Asian Finance, Economics and Business
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• 제7권8호
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• pp.371-381
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• 2020

The objectives of this study are (1) to review previous studies in the context of brand management in consumer behaviors using costumer based brand equity (CBBE) and theory of planned behavior (TPB) as the basic foundation of the study; and (2) to develop a comprehensive research model by integrating relevant research constructs using meta-analysis. This study reviewed a total 173 studies from 58 published papers with 40 journals during 1991~2014 and developed a comprehensive framework with 16 research hypotheses. The results showed that (1) brand image, brand personality, brand association, and subjective norm are the important antecedents of brand attitudes; (2) brand awareness, brand trust, perceived quality, and perceived behavioral control are the important antecedents of brand loyalty; (3) brand attitude positively influences brand loyalty, which further influences brand equity; and (4) brand equity positively influences behavioral intention. This study fills in the research gap by integrating more research variables into CBBE model, particularly to include the influence of social context on consumer behavior through TPB. These results indicated that the integration between CBBE and TPB is meaningful and the comprehensive model can explain more variances than that of the individual model. Limitations, and recommendations for future research in this area are provided.

• 웰빙융합연구
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• 제3권3호
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• pp.15-19
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• 2020

Consumers exposed to aesthetic brands can not only experience sensory pleasure but also lead to strong customer loyalty. Furthermore, aesthetic brands can expect to lead to the overall experience of the brand. They include the brand's sensory, emotional, behavioral and intellectual experience. Since aesthetic brands related to the sensory representation of customers, consumers exposed to aesthetic brands can expect to have a meaningful impact on the overall experience of the brand. The study will select aesthetic brands that distributed in Korea and then compare the aesthetic characteristics of each brand. It also seeks to verify the brand attractiveness, consistency, prominence and influence of brand motifs on the brand's sensual, emotional, behavioral and intellectual experience. To verify the influence between variables proposed in this study, we would like to conduct a multiple regression analysis. SAS 9.4 used to verify the hypotheses proposed in this study. Cronbach's α measure to verify reliability of each measurement item. In particular, brand attractiveness and brand motif can verify empirically to confirm that they play an important role in inducing brand experience.

• 한국유통학회지:유통연구
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• 제13권3호
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• pp.79-99
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• 2008

서비스 마케팅 분야에서 고객의 자발적 행동에 대한 학문적 관심이 증가하고 있다. 반면, 서비스 전달에서 고객의 참여와 협조가 중요해진 소매점에서는 이 분야에 대한 연구가 많지 않아 연구의 공백이 상당하다. 이 연구는 소매점 고객을 대상으로 지각된 가치와 고객만족이 자발적 행동의도에 미치는 영향을 규명하고자 하였다. 재래시장과 대형 마트를 이용하는 고객 680명을 대상으로 실증 분석만 결과, 고객의 지각된 가치는 고객만족과 자발적 행동의도에 정의 영향을 미치는 것으로 나타났다. 이상의 연구결과를 바탕으로 연구의 시사점을 제시하였고, 연구의 한계점과 미래 연구방향을 제시하였다.