• KSCE Journal of Civil and Environmental Engineering Research
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• v.29 no.6D
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• pp.745-752
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• 2009

Management of social infrastructure has been advanced from facility management (FM) to asset management (AM), which adopts the aggressive and proactive methods in predicting the deterioration of infrastructure, prevents failures, and eventually saves maintenance cost. Infrastructure asset management is not a simple engineering technique, but it is a new paradigm evolved from facility management practices. To implement the infrastructure asset management successfully, organizational reform is very important. This paper suggests critical success factors and key performance indicators to implement the infrastructure asset management for facility managers of government owned social infrastructures such as roads and bridges. Reorganizing the facility management group requires new vision, objectives, strategies for the paradigm-changing asset management. This paper uses Balanced Score Card (BSC) which is a proven method in measuring and setting new objectives for an organization. Once the performance indicators are reviewed repeatedly by facility managers through experts workshops, developed BSC can be used in practice. This paper discusses the development of robust BSC scoring method through in depth literature reviews and investigation of asset management practices of domestic and international cases.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.8 no.2
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• pp.414-420
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• 2007

For a more convenient deduction of the weighted values in AHP of BSC using a spread sheet program, this study derived each weighted values through single and group calculations and it also compared the two calculations to verify mutual identities. Pairwise comparison is generally used in measuring performance of corporations or government organizations, but, many researches have been done without reliability verification due to difficulty in the deduction of weighted value. This trend, like using a wrong measurement, result in defective result of BSC. Therefore, this study presents various methods of single and group case measurement using spread sheet so that it can be utilized in practice. Thus, I expect this study's result be availed in BSC consulting or research of public organizations that have difficulty in measuring qualitative factors.

• The Journal of the Korea institute of electronic communication sciences
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• v.3 no.4
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• pp.304-312
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• 2008

In this study, the performance analysis was divided into the public sector and private business sector. The four perspectives of the BSC performance analysis for the private business sector can be applied to all of the enterprises as there are Logical Linkages between the four Perspectives. However, these can not be applied in the same way to the public sector. There is no Logical Linkage between public sector and private sectors. Therefore, since there is no Logical Linkage, the KIX project of the public sector has a constrained condition. With the internal and external perspective views, the BSC of the KIX identifies the quality(operation) factor, user(customer) satisfaction factor, and economic costs effects(finance) factor. Based on the linkage model in both the internal and external perspective views and the BSC performance analysis of these views, a performance analysis model was developed and then performance results were analyzed of the whole KIX project.

• The Journal of the Korea Contents Association
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• v.8 no.9
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• pp.234-241
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• 2008

The feature of the hotel business as a labor intensive industry and its heavy dependence on man power is relatively bigger than other industries. the important factors influencing the customer`s decision making are tangible facilities and intangible service qualities. however, the changes in economic situation are also seriously influencing them. So hotels are started to find other IT(information technology) systems. BSC which has been recognized as one of barometers to establish management performance is one of them. The purpose of this study was to develop KPI(key performance indicator) by using the BSC(Balanced Scorecard) for evaluating hotel management performance. This thesis presents customer performance, inner process performance, learning and growing performance as non-financial factors and tries to examine the cause and effect in the hotel industry. Hotels have to know nonfinancial performance which has positively relate to financial performance. To introduce BSC system is not to lead increasing income and bettermenting service quality, satisfacting customer needa for hotels, But to lead developing value enhancement to hotel enterprises and present process.

• The Journal of Information Systems
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• v.30 no.3
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• pp.93-112
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• 2021

Purpose Recently, many organizations are actively adopting enterprise architecture (EA) as a methodology to manage IT assets and build IT-based business system. This study intended to empirically examine how the role of EA operating unit and utilization capability of organizational members impact on system performance at the post-adoption stage. A balanced score card (BSC) is being used as a framework for a company's key performance indicator (KPI). Design/methodology/approach This study tried to investigate the causal relationship between the four perspectives of the balanced scorecard as an influencing factor of the introduction of the Enterprise Resource Planning (ERP) on the financial value. In particular, the mediating effect between the customer's point of view and the business process point of view was investigated between the learning growth point of view and the financial point of view, and the interaction effect (regulating effect) of strategic linkage in the system introduction process was investigated. Findings The results of the study were first, that the organizational learning and growth perspective had a positive effect on the customer perspective, business process, and financial perspective. In addition, the customer perspective and the process perspective also had a positive influence on the financial perspective. Second, between the learning growth and financial perspectives, the customer perspective and the process perspective showed a partial mediating effect. Third, as for strategic linkage, the interaction effect between the customer perspective, the learning growth perspective, and the process perspective and the financial perspective was not significant. The results of this study are expected to provide a framework for performance evaluation to organizations that have introduced ERP systems.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.18 no.5
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• pp.161-170
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• 2008

Despite the recent growth in size and frequency of damages caused by illegal information breaches, current business counter-measures and precautionary systems are greatly limited. Some major companies have developed Information Security Management Systems (ISMS) to safeguard their vital information; however, such measures are largely based on the ISO27001 and lacks in many aspects to grasp the holistic corporate security level and reinforce precautionary measures. The information protection level evaluation model introduced in this paper is a pragmatic evaluative tool that can be utilized to devise effective corporate information security precautionary measures and countermeasures, based on the BSC (Balanced ScoreCard) method for an actual and realistic corporate information security level evaluation possible.

• Journal of Technology Innovation
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• v.24 no.1
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• pp.25-48
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• 2016

With the drastic changes toward open innovation, there have been many studies focusing on analyzing the characteristics of open innovation and fostering the open innovation. The most prominent research in open innovation literature is related to the partner selection. In partner selection process, what is important is to identify the expected performance when conducting open innovation with this partner. Therefore, this study suggests an integrative framework of BSC-AHP to support the effective partner selection. The aim of this study is to select the most desirable partner which maximize the performance of the firm after conducing open innovation. This paper employs BSC framework to prepare and characterize relevant decision criteria for the partner selection, and employs AHP to evaluate the partner alternatives under the prepared decision criteria.

• The Journal of Information Systems
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• v.18 no.1
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• pp.97-115
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• 2009

This study proposes a framework for an evaluation and selection of a venture firm with promising new technology in optical electronics industry to nurture that firm. The framework is intended to help practitioners to evaluate accurately and objectively new technologies. In addition, this study tests the usability and effectiveness of this framework with an actual certain case. More specifically, this study, first proposes that the framework for new technology evaluation is composed of financial perspective, market perspective, internal business perspective, and R&D and growing perspective. They are on the four perspectives of BSC(Balanced Score Card). Each perspective contains specific items. In addition, this study uses AHP(Analytic Hierarchy Process) to assess the comparative importance among the four perspectives and their specific items. Secondly, based on the results of AHP, the usability and effectiveness of the framework suggested in this study have been tested with a real case evaluating and selecting a promising venture firm. The results of the study have the following implications: this study has developed the framework for new technology evaluation which assists practitioners. Our framework offers the four perspectives and their specific items with their respective comparative importance. Furthermore, this study has verified that the proposed framework can be applicable in real situation with more accurate results.

• Journal of Information Technology Applications and Management
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• v.21 no.2
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• pp.81-98
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• 2014

Recently, due to external environment like the changes in health policy and various healthcare accreditations, along with hospital's internal efforts to improve the quality of medical services, demands for the development of medical information systems are increasing. Some examples are clinical information like DUR (Drug Utilization Review), CVR (Critical Value Report), and automatic benefit processing by treatment purposes, or hospital DSS (Decision Support System) on overall medical practice. Such systems act as a guide in making clinic judgments during practice or in other medical practice, and their effects on the medical treatment improvements are being proven by previous studies. In the reality of increasing attention in the effects of medical treatment improvement, studies related to hospital DDS were mostly focused on clinical, technical, and engineering points of view, and studies focusing on the user viewpoint are very limited. In order to verify the effects of DSS on practice improvements and hospital's management performance, this study used a research model constructed to verify how SERVQUAL of hospital DSS affects hospital management performance in BSC (Balanced Score Card) point of view. To empirically verify the research model, a questionnaire was conducted on the basis of "K-University Hospital's DSS" on clinicians and hospital employees related to system development, and the relationships between the factors were analyzed through path analysis. As a result of path analysis, excluding reactivity, tangibility, confidence, reliability, empathy among service qualities, had partially significant effects on management performance factors (learning and growth, internal process, financial affairs). This study is to prepare the theoretical ground on the management performance analysis of hospital DSS, and suggest the service quality of the system that should be considered in the planning and development stages for improved system.

• Health Policy and Management
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• v.17 no.1
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• pp.50-74
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• 2007

The purpose of this study was to identify a determent of mastery approach goal and performance approach goal using a basic concept of goal orientations and goal setting theory, and to evaluate a preference of goal achievement index as a balance score card (BSC). The study model proposed had a adoptable level of goodness of fit index(.94) and root mean square residual(.08). The meditating variable, goal contribution, totally mediated the impact of goal commitment, Y-theory human behavior, and self-efficacy but organizational resource contribution for pursuing goal orientation. Moreover, goal contribution significantly determined mastery approach goal(p<.01) and performance approach goal(.05). In standardized effects, the most powerful antecedent of mastery approach goal and performance approach goal were in order of organizational resource contribution(.27/.28), goal contribution(.21/.17), self-efficacy(.07/.06), and Y -theory human behavior and goal commitment(.05/.05), respectively. Moreover, goal contribution had a more powerful impact on mastery approach goal(.21) rather than performance approach goal(.17). In the preference of BSC, all job types preferred learning and growth index in first. In the second preference, medical doctors and pharmacists chose financial results, nurses customer service, and office managers internal processes. Each job type reflected its' own preferred BSC index to that of the other job types. In comparing a preference of four BSC index of each own job type, it was statistically different at p<.001. In conclusion, one who emphasize organizational goal contribution in pursuing goal orientation has a more strong orientation toward mastery approach goal rather than performance approach goal. A hospital should overcome and harmonize the different preferences of four BSC index since the differences might cause organizational conflicts among job types with having each unique professional norm.