• 정보관리학회지
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• 제30권4호
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• pp.175-193
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• 2013

본 연구는 국내 대학도서관의 디지털참고정보서비스 현황을 분석하고 전자게시판을 중심으로 그 이용행태를 분석하여 향후 디지털 참고정보서비스 활성화를 위한 방법을 제언하고자 하였다. 205개 대학도서관 웹사이트를 분석하여 디지털참고정보서비스의 개괄적인 현황을 파악하고, 봉사대상 인구수와 도서관 웹 사이트 접속건수, 참고정보서비스 제공건수를 기준으로 선정된 4개의 대학에 실제 접수된 디지털 참고정보서비스의 질의유형, 답변의 구성형식, 정확성, 응답기간 등을 분석하였다. 본 연구의 결과가 대학도서관 디지털 참고정보서비스가 당면하고 있는 현실적 문제점을 파악하고, 이를 개선하기 위한 해결책으로 실제적인 지침과 모형개발의 기초자료로 활용되기를 기대한다.

• 경영과학
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• 제14권1호
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• pp.107-129
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• 1997

Demand for new information services is ever increasing as information technology advances in an unprecedented pace. Capabilities of information technology to overcome the time and space limitations enables efficient storage and processing of a large volume of data shared by many users in geographically dispersed areas. As the users ask for more useful information services, it is necessary to develop information services tp meet the needs of users. Enhancing information services is also necessary to cope actively with the pressures to open the information service is also necessary to cope actively with the pressures to open the information and telecommunications market as the level of Korean information services industry is still in its infancy. Value Added Network(VAN) services have a tremendous growth potential and its economic and social impact would be great as the information society matures. This study suggests a direction for the development of value added and new-media services based on the survey of individual and business users of information services.

• 한국경영과학회지
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• 제14권1호
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• pp.107-107
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• 1989

Demand for new information services is ever increasing as information technology advances in an unprecedented pace. Capabilities of information technology to overcome the time and space limitations enables efficient storage and processing of a large volume of data shared by many users in geographically dispersed areas. As the users ask for more useful information services, it is necessary to develop information services tp meet the needs of users. Enhancing information services is also necessary to cope actively with the pressures to open the information service is also necessary to cope actively with the pressures to open the information and telecommunications market as the level of Korean information services industry is still in its infancy. Value Added Network(VAN) services have a tremendous growth potential and its economic and social impact would be great as the information society matures. This study suggests a direction for the development of value added and new-media services based on the survey of individual and business users of information services.

• Journal of Advanced Marine Engineering and Technology
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• 제29권6호
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• pp.678-684
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• 2005

In this Paper telemetering system for home automation is Proposed and implemented. Proposed and developed systems are composed with a home server and a few clients which send metering data of gas electric power water and home security to home server using power line communication. Management computer located in office of apartment complex collects all kinds of measured home data from each home server with multi drop communication by UDP Protocol A simple ASK method is used for power line communication Collected data from each home can be used for issuing the bill of each house and web service. The experiments were carried out under laboratory environment using various kinds of electric home appliances to ascertain the performance.

• 한국정보통신학회논문지
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• 제20권3호
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• pp.543-548
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• 2016

공인인증서는 본인 확인을 위한 중요한 수단으로 금융거래, 전자정부, 전자상거래 등 주요 경제활동에서 사용되고 있다. 그러나 공인인증서의 부정 발급 및 해킹 등으로 피해 사례가 증가하고 있으나, 사용자는 자신의 공인인증서가 언제, 어디서 사용되었는지 확인하기가 어려운 현실이다. 따라서 제안하는 시스템은 OCSP 서비스 과정에서 공인인증서를 이용하는 기관에 대한 기관코드를 사전에 부여하고, 이용기관에서 공인인증기관에 인증서 검증 요청 시 기관코드를 OCSP Request의 Extensions 부분에 삽입하여 메시지를 전송하며, OCSP 서버는 기관코드를 추출하여 요청기관을 확인하고 해당 결과를 데이터베이스의 이력관리 테이블에 기록하게 된다. 본 논문에서는 인증서 검증 서비스인 OCSP를 사용하여 사용자가 공인인증서 사용이력을 확인할 수 있는 시스템을 제안하고 구현하여 금융사고 등을 방지하고 대처할 수 있도록 한다.

• 한국정보시스템학회지:정보시스템연구
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• 제22권1호
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• pp.181-200
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• 2013

Electronic channel of automobile insurance has emerged as an attractive way of lowering costs and saving time to do the transaction for customers. Electronic channel refers to using web sites to find useful information on insurance products, buy automobile insurance, and ask for services related to the insurance. This study suggests a modified model of the UTAUT and examines the factors influencing intention to use electronic channel in the transaction of automobile insurance. Based on 203 responses from potential automobile insurance buyers, the results showed that performance expectancy, effort expectancy, social influence, service expectancy, and security risk are significantly related to intention to use electronic channel. The results also showed that age as a moderator influences the effects of performance expectancy and effort expectancy on intention to use electronic channel. The study results would improve the understanding of the factors to which managers of insurance companies should pay attention in order to increase their sales through electronic channel.

• 한국정보관리학회:학술대회논문집
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• 한국정보관리학회 2013년도 제20회 학술대회 논문집
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• pp.197-201
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• 2013

서울시 120 다산콜센터는 서울시민의 민원문의 및 처리를 위해 도입된 전화 민원서비스이다. 공공 부분 정보제공 서비스 사업으로는 드물게 매우 활발하게 이용되고 그 역량을 인정받아 다수의 기관으로부터 벤치마킹(benchmarking)의 사례가 되어 왔다. 도서관계에서는 그동안 도서관 이용자의 정보 요구를 해결하기 위한 온라인 오프라인 참고정보서비스(Ask-a-librarian)를 시도하였으나 그 이용실적은 저조하였다. 이에 본 연구는 다산콜센터를 정보제공 서비스 측면에서 하나의 모범사례(Best Practice)로 판단하여 도서관계로 적용해 볼 수 있는 부분을 도출하여 제안해 보고자 한다.

• 보건의료산업학회지
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• 제14권1호
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• pp.103-110
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• 2020

Objectives: In this paper, we propose the ethical education direction by analyzing the personal information recognition and practice of music therapists. Methods: For the analyses, we selected 60 music therapists who answered a questionnaire from members of K Music Therapy Association, and analyzed task recognition and practice ask performance using IPA method. Results: In the IPA table, the areas of high recognition and practice (1) are the areas of personal information protection information management. In the IPA table, the areas of low awareness and high practice (2) are areas of privacy communication for those who have completed ethics education. In the IPA table, the areas of low awareness and low practice (3) are areas of privacy communication when ethics education is not completed. In the IPA table, areas of high awareness and low levels of practice (4) are areas of privacy protection. Conclusions: Continuing education should be provided to improve the curriculum on the protection of personal information for music therapists, thereby raising the awareness and practice of privacy.

• 반도체디스플레이기술학회지
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• 제18권1호
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• pp.79-86
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• 2019

In the recent industry, unmanned systems are expected to continue to spread throughout the economy. Especially in case of cosmetics, Users do not buy it right away. They look around, test it thoroughly, check the reviews, and decide on the purchase. Therefore, unmanned system using kiosk is more popular than face - to - face service of clerks. In this study, the persona analysis was completed based on the results obtained from the questionnaires and in - depth interviews. After sorting out the needs of the users, we applied them to the kiosk UI design of "Lalavela". The purpose of this study is to propose a kiosk UI design that helps many users who want to know information about the product though they are reluctant to ask directly to the clerk.

• 산업경영시스템학회지
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• 제40권3호
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• pp.7-17
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• 2017

Loan consultants assist clients with loan application processing and loan decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. We studied the efficiency of service quality of loan consultants contracted to a bank in Korea. They do not work as a team, but do work independently. Since he/she is not an employee of the bank, the consultant is paid solely in proportion to how much he/she sell loans. In this study, a consultant is considered as a decision making unit (DMU) in the DEA (Data Envelopment Analysis) model. We use a principal component analysis-data envelopment analysis (PCA-DEA) model integrated with Shannon's Entropy to evaluate quality efficiency of the consultants. We adopt a three-stage process to calculate the efficiency of service quality of the consultants. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from survey results in which questionnaire items are constructed on the basis of SERVQUAL model. In the second stage, 3 DEA models allowing negative values are used to calculate the relative efficiency of each DMU. In the third stage, the weight of each result is calculated on the basis of Shannon's Entropy theory, and then we generate a comprehensive efficiency score using it. An example illustrates the proposed process of evaluating the relative quality efficiency of the loan consultants and how to use the efficiency to improve the service quality of the consultants.