• 대한간호학회지
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• 제29권5호
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• pp.1123-1133
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• 1999

The concept of empathy was examined In the professional caregiving relationship and its application was extended to the context of informal caregiving. Using the Lazarus and Folkman model, the influence of empathy on the caregiver's experience in the caregiving relationship was illustrated. The effects of the caregiver's empathy on his/her own caregiving outcomes were investigated by examining the relationship between empathy and burnout experience and life satisfaction. Empathy increased emotional exhaustion while increased personal accomplishment and personalization, indicating conflicting relationship between empathy and burnout. This conflict relationship between empathy and burnout can be explained by suggesting the distinct roles of two dimensions of empathy emotional and cognitive. The needs for more research to support the critical roles of empathy in informal caregiving context and to examine the definite roles of two dimensions of empathy were suggested.

• 한국융합학회논문지
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• 제8권5호
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• pp.201-211
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• 2017

기존 연구는 컴퓨터가 사람의 감성을 파악하고 반응하는 점에 관심을 두어 왔다. 하지만 사용자가 애플리케이션을 대상으로 갖는 감정이입에 대한 역할을 구체적으로 다루고 있진 못한다. 스마트워크가 활성화되지 못하는 이유 중 하나가 중간관리자의 정보통신기술 사용에 대한 두려움이라는 점을 고려할 때, 새로운 애플리케이션에 대한 불안감을 줄이고 지속적으로 사용할 수 있는 동인이 무엇인지를 밝히는 연구는 의의가 있다고 할 수 있다. 따라서 본 연구에서는 애플리케이션에 대한 불안감을 줄이고, 지속적인 사용을 증대시키는 요인으로 감정이입의 역할에 대해 탐색적으로 살펴보았다. 설문조사로 수집된 자료를 바탕으로 통계 분석을 한 결과를 통해 애플리케이션에 대한 감정이입이 애플리케이션 사용 대한 불안감을 줄이며, 동시에 애플리케이션 감정이입이 매개변수인 정서적 인지적 태도를 거쳐 해당 애플리케이션 대한 지속적 사용의도를 강화한다는 점을 실증하였다.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2009년도 추계학술대회
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• pp.228-231
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• 2009

Recent studies have focused on human empathic behavior regarding to physical, cognitive, and emotional aspects. Especially empathy is considered as a multidisciplinary study because of its wide application. However, majority of the studies have been focusing on empathy induced by negative emotion and physical pain. As a result, the purpose of this study, based on Loggia et al. (2008), is to investigate if empathy could be induced by positive events, and consequently if the positive empathy could increase subjective value of reward. According to the result of experiment which involved eight participants, we could confirm the inducement of empathy by positive events significantly; its power is not so strong though. However there was no interaction between empathy type (positive and no empathy) and whether the target received the reward or not. But if we would recruit more participants and additionally analyze correlation among trait/empathic state questionnaire, subjective ratings of the reward and emotion of the target, we suggest that this study would be valuable in that it could expand the empathy studies.

• 한국경제지리학회지
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• 제22권2호
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• pp.123-140
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• 2019

공감(Empathy)은 타인에 대한 온전한 이해를 통해 타인의 입장에서 그 사람의 감정을 느끼고 이해하고, 반응하는 능력이다. 최근, 개인 간의 관계적 측면에서의 감정적 공감뿐만 아니라 사회를 유지하는 기본 원리로서 공감을 바라보는 '사회적 공감'에 이르기까지 '공감'의 문제가 중요한 화두로 떠오르고 있다. 본 연구는 현대 사회를 움직이는 새로운 동력으로서 공감의 문제에 주목하고, 도시에서 이루어지는 문화적 공감에 대한 공간적 적용으로서 '도시씬(urban scene)'에 주목했다. 도시씬은 도시를 소비의 공간으로 접근하며 도시공간들이 가진 고유한 속성에 따라 분류하고, 그 특징들을 분석한다. 본 연구는 기존의 도시씬 이론을 공감의 관점에서 재접근하고, 새로운 도시 소비의 형태로서 콘텐츠에 반영된 도시이미지를 소비하는 방식으로서 '콘텐츠 투어리즘'의 구체적인 사례를 적용하여 새로운 도시씬으로서 '콘텐츠씬'을 제안하고 그 의미와 가능성을 제시한다.

• 한국생활과학회지
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• 제23권4호
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• pp.613-631
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• 2014

Personality education activities based on the roots of empathy program were designed and practiced in this study to investigate their effects on young children's empathic ability and emotional intelligence. The subjects of this research were 60 five years old of 2 classes in 'W' kindergarten in 'I' city, Jeonra Buk province. We randomly assigned 30 children of one class to the experimental group and 30 children of the other class to the controlled group. The personality education activities based on the roots of empathy program was by the researcher. The results of this study are summarized as follows. First, the personality education activities based on the roots of empathy program improved children's empathic ability. And that effects are shown in all sub-areas of empathic ability(sorrow/burden/joy/fear). Second, the personality education activities based on the roots of empathy program improved children's emotional intelligence. And that effects are shown in all sub-areas of emotional intelligence(recognition and expression of emotion/promotion of thinking by emotion/application of emotional knowledge/emotional reflective control).

• 대한인간공학회지
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• 제31권1호
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• pp.15-21
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• 2012

Objective: We propose empathy as a user research method for service design. Background: We argue that empathy will enable user researchers to go beyond the conceptual knowledge to the design knowledge of user experience. Method: We tested our hypothesis by conducting an experiment in which subjects were required to propose solutions to improve the experience of a family member of a patient hospitalized in an emergency department. Results: We found that the subjects who empathized with the family member of a patient tended to suggest the solutions based on design knowledge rather than the solutions based on conceptual knowledge compared to the subjects who did not empathize. Conclusion: Data support our hypothesis that empathy enables people to focus on design knowledge rather than conceptual knowledge. Application: These findings provide practical implications for user researchers in service design.

• 한국정보시스템학회지:정보시스템연구
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• 제20권3호
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• pp.81-109
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• 2011

The increase in the number of smartphone users has recently been steep, which started to offer companies and individuals more opportunities to enter into a new business field. Furthermore, the smartphone applications have become one of the hottest topics inside and outside the mobile industry. Still the market is in its infancy and intention to pay of charged application of most smartphone users is relatively low. However, rate of charged application in appstore is expected to be increase steadily for some years to come. In this perspective, it is important to consider the smartphone mobile application. Research on smartphone application is still in its early stage. Thus, the purpose of this study is to find what are the effective factors on user satisfaction and intention to pay of mobile application. Based on information system success model, we proposed system quality(stability, usability, security), information quality(timeliness, accuracy, enjoyment) and service quality(reactivity, reliability, empathy) as factors to effect on user satisfaction in mobile application. The results showed that stability, usability, timeliness, accuracy, enjoyment, reactivity and empathy affected significantly user satisfaction. The relationship among satisfaction and intention to pay of mobile application was significantly supported. The implications of the findings is that firms and individual developers of mobile application should focus on customer retention through enhancing satisfaction and quality.

• 경영과정보연구
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• 제39권1호
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• pp.75-91
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• 2020

본 연구는 소비자 공감반응의 여러 가지 측면에 대한 이론적 근거를 바탕으로 소비자 스스로가 자기 공감화하는 과정으로 확장할 수 있는지에 대한 문제제기와 함께 탐색적 차원에서 심층면접을 적용하여 확인하고자 하였다. 소비자 공감과 관련된 대부분의 연구들은 공감이론을 바탕으로 소비자 공감의 반응적 차원을 이성적, 감성적 차원으로 구분을 하고 있으며, 현재의 관점에서 제시되는 자극에 국한하여 소비자가 지각하는 공감적 반응을 살펴보고 있다는 특징이 있다. 하지만 본 연구에서는 여기서 한 단계 더 나아가 소비자 스스로가 해당 콘텐츠에 대하여 재생산 및 재개발 과정의 창조적 거리를 형성하는 자기공감화의 과정으로 나아감으로써 궁극적으로 자아성찰 단계로 나아갈 수 있음을 확인하고자 하였다. 심층면접을 통한 탐색적 연구결과, 특정 마케팅 자극에 대한 소비자의 공감적 반응은 선행연구들이 강조하고 있는 차원과 함께 보다 창조적이고 자기공감적 차원에서도 존재하고 있음이 간접적으로 확인되었다. 이러한 연구결과를 바탕으로 본 연구에서는 소비자 공감적 반응은 단순히 하나의 단일차원을 넘어 다차원적 구조를 형성함과 동시에 공감적 자기화의 확장적 구조로 나아갈 수 있음을 확인할 수 있었다. 이는 소비자의 공감적 반응이 특정 차원으로 설명되기보다는 공감적 반응의 연속성 측면에서 총체적으로 파악해야 함을 시사한다. 본 연구가 탐색적인 성격의 초기 연구로서 의의를 가지지만 여러 가지 내용적 타당성의 보완 및 연구방법의 정교화는 후속연구를 통하여 보완을 해야 할 것으로 사료된다. 본 연구를 통하여 소비자 공감의 반응이 타인공감을 넘어 창조적 차원의 자기공감으로 확장될 수 있다는 이해의 폭이 확장됨과 동시에, 향후 이와 관련된 많은 후속 연구들이 파생될 것으로 기대된다.

• 한국학교보건학회지
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• 제31권2호
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• pp.88-97
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• 2018

Purpose: The purpose of this study was to investigate the effects of a profanity intervention application on interpersonal relationship ability, aggression, and empathic ability among female middle school students. Method: The subjects of the present study were freshmen students at a girls' middle school in Gyeonggi-do. The profanity intervention application was implemented from November 20th to 27th, 2017. The pre- and post-tests were conducted one week before and two weeks after the intervention, respectively. The study was designed as a randomized controlled study and the collected data were analyzed using SPSS/WIN 23.0 (Chicago, IL). A homogeneity test between the two groups was performed using $x^2$ test, Fisher's exact test, independent t-test, and ANCOVA. Results: The two groups were found to be homogeneous in the pre-test. After the implementation of the profanity intervention application, aggression significantly decreased (F=20.17, p<.001) and interpersonal reactivity (F=5.92, p=.023) and empathy (F=11.10, p=.003) significantly increased in the experimental group compared to the control group. Among the factors related with aggression, verbal aggression, anger, and hostility significantly decreased in the experimental group. Meanwhile, among the factors of interpersonal reactivity, empathic concern and perspective-taking significantly increased and, among the factors of empathy, cognitive empathy significantly increased in the experimental group compared to the control group. Conclusion: Based on the findings of the present study, various intervention programs that can consistently improve the moral and ethical sensitivity of students should be presented starting from elementary school to prevent verbal violence in adolescents.

• 유통과학연구
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• 제15권12호
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• pp.85-94
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• 2017

Purpose - Owing to economic development and rapid globalization, the number of people traveling abroad has increased dramatically in recent years. For instance, according to data from World Tourism Organization, approximately 1,724 million tourists traveled abroad in 2016. This phenomenon has resulted in a change for domestic markets, as they no longer serve only domestic customers but also serve foreign customers as well. Therefore, intercultural service encounters between services providers and customers from diverse cultural backgrounds are becoming more frequent. Especially in the field of retailing, salesperson's customer oriented selling behavior is particularly important for the successful interactions. However, it is hard to find some factors that can improve salesperson's customer oriented selling behavior in intercultural sales encounters. Research design, data, and methodology - A quantitative survey methodology was utilized to collect data on 312 salespeople at duty-free shops located on Jeju Island, Korea. As a tourism-based region, Jeju Island has attracted a large number of foreign tourists since being designated as an international free city in 2002. Owing to this phenomenon, intercultural sales encounters between salespersons and customers from different cultures have become commonplace. Compared to other salespeople, salespeople working in duty-free shops have more frequent intercultural interactions, as over 90% of their total customers are from foreign countries. Additionally, regular professional training programs for salespeople help cultivate cultural intelligence. Data analysis was conducted using SPSS 20. Results - This paper explores the role of empathy and cultural intelligence in intercultural sales encounters using a theoretical model incorporating the causal relationships between empathy(cognitive empathy and emotional empathy) and customer oriented selling behavior, as well as the moderating effects of cultural intelligence in these relationships. Conclusions - This study is almost the first to explore the influence of empathy and cultural intelligence in intercultural sales encounters. Thus, this study provides a meaningful contribution to the application of empathy and cultural intelligence in the retailing field and will draw the attention of personal distribution practicers and researchers to the importance of empathy and cultural intelligence. Additionally, this study has useful managerial implications for employee selection, training, and development in retailing firms engaged in intercultural sales encounters.