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http://dx.doi.org/10.15207/JKCS.2017.8.5.201

An Exploratory Study on the Role of Empathy for Facilitating Smart Work  

Kim, Yong-Young (Division of Business Administration and Economics, Konkuk University)
Publication Information
Journal of the Korea Convergence Society / v.8, no.5, 2017 , pp. 201-211 More about this Journal
Abstract
Social scientists have studied interaction between human beings, while computer scientists have expanded the research domain from human-human to human-machine, human-agent, or machine-machine. The reason why an adoption of Smart Work is failed is an anxiety about ICT usage which middle managers have. It is important to explore the concept both to reduce an anxiety on an application and to increase continuance to use it. Therefore this study takes "empathy" as a key factor to play a leading role both to relieve the anxiety about the application and to improve the intention to use it. The data is gathered from a survey of undergraduate who have experience to use MS-Access. The findings show that application empathy decrease the application anxiety, but the empathy increase the continuance mediated by cognitive and affective attitude.
Keywords
Smart Work; Application Empathy; Application Anxiety; Cognitive Attitude; Affective Attitude; Intention of Continuous Usage;
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Times Cited By KSCI : 5  (Citation Analysis)
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