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The effect of black consumers' perception of behavior on beauty workers' anger and intention to change jobs (블랙컨슈머 행동지각이 미용 종사자의 분노표현과 이직의도에 미치는 영향)

  • Yun, Su-Mi;Choi, Myo-Sun;Seo, Eun-Hee;Yoon, Mi-Hwa
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.183-193
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    • 2022
  • The purpose of this study is to analyze the effect of black consumer behavior perception on the anger expression and turnover intention of beauty workers. For data collection, the final 392 copies were used by distributing questionnaires to 400 people for three months from November 1, 2021 to January 31, 2022, centering on beauty service workers in Seoul, Gyeonggi, and Incheon. For data analysis, SPSS 25.0 program was used. Frequency analysis was performed to identify demographic characteristics, and factor analysis and reliability analysis were performed to understand the validity of the measurement tool. Correlation analysis, A regression analysis was performed. As a result of the analysis, the transient and deterrence of black consumers had a positive (+) effect on anger expression, anger suppression, and turnover intention, and anger expression and anger control had a positive (+) effect on turnover intention. Therefore, it is necessary to raise excessive problems of black consumers or eradicate forced services, and it is believed that proper customer response methods and programs for stress relief should be provided by members.

Effects of Time Pressure and Induced-Anger on Driving Performance: A Simulation Study (시간압력 스트레스와 유도된 분노가 운전 수행에 미치는 영향: 운전 시뮬레이션 연구)

  • Woo-Il Sung;Jaesik Lee
    • Korean Journal of Culture and Social Issue
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    • v.15 no.4
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    • pp.547-563
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    • 2009
  • This study was conducted to examine the stress effects of time pressure and induced driver-anger on driving performance. The participants in the four different stress conditions(i.e., control condition, time pressure, induced anger, and mixed condition where induced-anger and time pressure were combined) were asked to drive the driving simulator, and their driving performances(i. e., lane crossing, signal violation, speeding, and deviation form designated path) were measured as the dependent variable. The results can be summarized as followings. (1) Induced-anger alone and the mixed driver stresses tended to yield deteriorated driving performances as well as awareness for designated path, (2) Time pressure alone appeared to have only limited effect both on the driving and path awareness. And (3) the effects of induced-anger alone and the mixed condition on driving performance and path awareness did not show ant significant difference. The results of the present study indicated that drivers' basic vehicle control and keeping awareness to destination could be affected differently by the types of driver stress.

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An exploratory study on the development of an anger treatment program for middle-aged women by convergence korean medicine and humanities (한의학과 인문학을 융합한 중년여성의 분노치유프로그램 모형 개발에 관한 탐색적 연구)

  • An, Kwan-Su;Lee, Sang-Hyeon
    • Journal of Digital Convergence
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    • v.12 no.11
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    • pp.549-555
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    • 2014
  • The aim of this research is to change the self as ill being lacking need satisfaction to the self as wellbeing through the communication process. An anger among Korean middle-aged women is formed in a unique socio-cultural context, life, and hierarchical structure of the society where they belong to. Thus, anger for middle-aged woman can be cured when both the doctor and the patient are equipped with humanistic thinking and positions, and the angry self can be changed into the owner of subjective life. To achieve the research purposes, this study, used an anger treatment program for middle-aged women by convergence. Korean medicine and humanities uses Pilot test.

Responses to Customer Anger in the Service Encounter: Retail Employee vs Other Customer Perspectives (서비스접점에서 고객의 화에 대한 반응: 판매원 대 다른 고객의 관점)

  • Park, Kyung-Ae
    • Fashion & Textile Research Journal
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    • v.12 no.5
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    • pp.591-598
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    • 2010
  • Customer misbehavior can affect dissatisfaction and negative behavioral responses of other customers at the service encounter. This study explored other customer and retail employee reponses to customer anger and aggressive behaviors at the service encounter by examining the perceived wrongness of such behaviors under different situations and comparing the two perspectives of retail employees and consumers. Three scenarios were developed representing different situations including firm's responsibility, both of customer and employee responsibilities, and uncontrollable one. Data were collected from individual interviews with 222 retail employees and 149 consumers. The results showed that the consumers' perceived wrongness of customer aggressions were higher comparing to that of employees. The reasons of perceived wrongness were different by three situations implying that responsibility and controllability affected the perceived wrongness. The study further discusses implications.

Effects of Anger Expression on Self-Esteem in Dental Hygiene Students (치위생전공 학생의 분노표현이 자아존중감에 미치는 영향)

  • Han, Yang-Keum;Yu, Ji-Su;Kim, Han-Hong
    • Journal of dental hygiene science
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    • v.16 no.3
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    • pp.210-216
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    • 2016
  • The purpose of this study was to examine the relationship between anger expression and self-esteem of female college students of dental hygiene. Participants were 598 female students who majored in dental hygiene from randomly selected colleges, located in Daejeon and Chungcheongbuk-do. Data were gathered from May 20 to June 5, 2014, using structured questionnaires. The major findings of the study were as follows: the correlation between anger expression and self-esteem was analyzed, and self-esteem was found to have a weak significant negative correlation with anger expression. On analyzing data to explore which variables affected self-esteem, it was found that self-esteem was influenced by grade, school record, harassment, language psychological violence, and bullying. The above-mentioned findings suggest that anger expression is related to self-esteem. After graduation from college, dental hygiene students, encounter a variety of interpersonal relationships in their work. Therefore self-esteem programs need to be developed and implemented at an individual, departmental, and collegiate level to help students learn to respect themselves and others, and to provide appropriate care.

Effects of the Academic Efficacy, Self-directedness and Ego-resilience on Psychological States in Nursing University Students (간호대학생의 심리상태에 학업효능감, 자기주도성, 자아탄력성이 미치는 영향)

  • Kim, Eun-Jung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.3
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    • pp.73-79
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    • 2020
  • This study examined the factors influencing the relationship between anger and happiness of university nursing students so that they can improve their happiness and perform their studies with better internalized values. The general characteristics, academic efficacy, self-directedness, self-resilience, anger scale, and subjective happiness of 401 nursing students were measured. The differences between these groups were analyzed using t-tests and ANOVA tests. Correlations among academic efficacy, self-directedness, self-resilience and psychological states were calculated using Pearson's correlation coefficient. Multiple group analysis was conducted for assessing the interaction effects of academic efficacy, self-resilience and self-directedness. Subjective happiness and predictors of the study (self-directedness and ego-resilience) were positively correlated with statistical significance. The lower the self-directedness was, the higher the subjective happiness that is reduced by anger was. The higher the self-elasticity, the lower the degree of the subjective happiness that is reduced by anger. Since the moderating effect of self-directedness has been demonstrated in the relationship between anger and happiness, it is necessary to consider instituting proper pedagogy so that the educational method of enhancing self-directedness can be reflected in the field of nursing.

"Elsa, Why are you in Fear and Anger?": The Power of Magic and Control of Emotion in Frozen ("엘사여, 뭐가 그리 두렵고 분한가?": 『겨울왕국』에서의 마술의 힘과 감정의 통제)

  • Park, Eun Jung
    • Journal of Digital Contents Society
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    • v.17 no.6
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    • pp.613-621
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    • 2016
  • This paper has the first aim to analyze Elsa's magic power of why and how she, as a heroine in the animation of Frozen, is in the emotion of fear and anger. This paper will explain why these two emotions are twisted compound to identify Elsa's iced emotion in the ice kingdom. And secondly, this paper attempts to connect Elsa's fear emotion in her real life is the other flip with that of anger throughout the characters' network in Frozen, which symbolically reflect the feminine pattern of real society that Walt Disney prospects for the dream society. Through the cognitive process for Elsa's ice kingdom between emotion status and social network, we can assume the pattern of social network with emotional chart and the archetype of human emotion through the cognitive-emotional storytelling on the emotion of Elsa in Frozen.

Control and Moderation of Natural Human Emotions through Sasang Constitutional Medicine and Psychotherapy (사상의학(四象醫學)에서 성정(性情)의 중절(中節)과 심리치료(心理治療))

  • Park, Seong-Sik
    • Journal of Korean Medical classics
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    • v.26 no.2
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    • pp.105-120
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    • 2013
  • Objectives: Sasang Constitutional Medicine(SCM) is a Traditional Korean Medicine based on the natural human emotions of joy(喜), anger(怒), sorrow(哀), and pleasure(樂). Therefore, in this paper I would like to construct SCM as a Mind-Body Medicine by studying the relation between SCM and psychotherapy focusing on control of emotions. Methods : I have researched the psychological characteristics of the four human physical constitutions, as described by SCM, and psychotherapy with an emphasis on the natural human emotions of joy, anger, sorrow, and pleasure as discussed in the works of Lee Je-ma(李濟馬, 1837-1900). Results and Conclusions : The joy, anger, sorrow, and pleasure in SCM do not simply refer to human emotions. They have an inherent nature(性), emotion(情) and Qi(氣). They are tied to the psychological characteristics of the four human physical constitutions and the relationship between body and mind. The turning point in the transformation from Sasang philosophy to Sasang therapy lies in these emotions. Sasang Constitutional Medicine, which focuses on 'mind matter' and diagnosing illness, emphasizes medicine and food(藥餌), along with health maintenance(調養). In particular, health maintenance requires the following mental practices. First of all, through countinuous awarness(恒戒) and self-reflection(自反), one needs to practice moderation(中) and restraint(節) of the emotions of joy, anger, sorrow, and pleasure. Therefore, 'inward reflection while sitting(坐思)' is necessary. In SCM, this is very similar to meditation in that it enhances psychological self-control through mental training or practice.

Study on the Factors Affecting the Intention to Participate in the Boycott: Focusing on the Mediating Effect of Anger and the Moderating Effect of Online and SNS News Usage (불매운동 참여의도에 영향을 미치는 요인에 관한 연구: 분노의 매개효과와 온라인 및 SNS 뉴스이용의 조절효과를 중심으로)

  • Lee, Jang-Suk;Kim, Ye-In
    • The Journal of the Korea Contents Association
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    • v.21 no.12
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    • pp.436-447
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    • 2021
  • The boycott of Japanese products triggered by Japan's economic retaliation has heated up the Republic of Korea. This study examined the factors affecting the boycott participation intention in 217 college students and ordinary people in their 20s and 30s. The results of the study showed that perceived egregiousness, self-efficacy, and subjective norm had a positive effect on boycott participation intention, and perceived egregiousness had an indirect effect on boycott participation intention through anger. In addition, these overall impacts were moderated by online and SNS news usage. This study is significant in providing academic and practical implications for understanding boycott phenomena by verifying various influencing factors on consumer boycott intentions and comprehensively reviewing the mediating effect of anger and the moderating effect of online and SNS news usage.

Modulation of the Time Course of Cardiac Chronotropic Responses during Exposure to Affective Pictures

  • Estate M. Sokhadze;Lee, kyung-Hwa;Lee, Jong-Mee;Oh, Jong-In;Sohn, Jin-Hun
    • Proceedings of the Korean Society for Emotion and Sensibility Conference
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    • 2000.04a
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    • pp.290-300
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    • 2000
  • One of the most important topics in attentional and emotional modulation of cardiac responses is time course of cardiac chronotropic response. The reason lies in dual innervation of heart, which leads to occurrence of several phases of cardiac response during exposure to affective stimuli, determined by the balance of sympathetic and parasympathetic influences. Cardiac chronotropic reactivity thus represents quite effective measure capable to trace the moment when attending and orienting processes (i.e., sensory intake of stimulus) prime relevant behavioral response (ile., emotion with approach or avoidance tendencies). The aim of this study was to find the time course of heart rate (HR) responses typical for negative (disgust, surprise, fear, anger) and positive (happiness, pleasant erotic) affective pictures and to identify cardiac response dissociation for emotions with different action tendencies such as "approach" (surprise, anger, happiness) and "avoidance" (fear, sadness, disgust). Forty college students participated in this study where cardiac responses to slides from IAPS intended to evoke basic emotions (surprise, fear, anger, sadness, disgust, happiness, pleasant-erotic). Inter-beat intervals of HR were analyzed on every 10 sec basis during 60 sec long exposure to affective visual stimuli. Obtained results demonstrated that differentiation was observed at the very first 10s of exposure (anger-fear, surprise-sad, surprise-erotic, surprise-happiness paris), reaching the peak of dissociation at 30s (same pairs plus surprise-disgust and surprise-fear) and was still effective for some pairs (surprise-erotic, surprise-sad) even at 50s and 60s. discussed are potential cardiac autonomic mechanisms underlying attention and emotion processes evoked by affective stimulation and theoretical considerations implicated to understand the role of differential cardiac reactivity in the behavioral context (e.g., approach-avoidance tendencies, orienting-defense responses).

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