The effect of black consumers' perception of behavior on beauty workers' anger and intention to change jobs |
Yun, Su-Mi
(Dept. of media Design, Hansung University)
Choi, Myo-Sun (Dept. of Beauty art Course, Kimpo University) Seo, Eun-Hee (Dept. of Beauty Arts, Hansung University) Yoon, Mi-Hwa (Dept. of Beauty Arts, Hansung University) |
1 | J. C. Park & B. H. Kwon. (2018) The Effects of the Employees Self Encourage ment based on Verval Violence in the Workplace of Hotel Enterprise on Anger Express and Turnover Intention. Korean Journal of Hospitality and Tourism. 27(3), 135-153. DOI : 10.24992/KJHT.2018.04.27. 03.135. DOI |
2 | E. K. Lee, E. M. Lee & J. O. Jeon. (2013). A Study on the Conceptualization of 'BlackConsumer Behavior' and Scale Development J Korean Marketing Management Association, 18(4), 183-207. |
3 | Y. J. Lee. (2002). Strategic Management of Bad Customers, Business essay, 36(4), 115-139, 119. |
4 | K. Y. Chung S. H. Lee & S. W. Sim. (2008). Effects of Service Unfairmess on Customer Badness Intention in Casual-dining Restaurants. Korean Journal of Hospitality & Tourism, 17(2), 52-70, 61. |
5 | J. S. Lee, H. Lee, Y. Y. Ahn & J. S. Yoo. (2010). The Effect on Intergrated up-counseling for Anger Management of University Students. Korea Youth Research Association, 17(2), 131-154. |
6 | C. D. Spielberger, S. S. Krasner & Solomon E.P. (1988). The experience, expression, and control of anger. In Individual differences, stress, and health psychology (pp.89-108). Springer, New York, NY. |
7 | S. Y. Lee & Y. M. Jin. (2021). The Effects of the Perception of Black Consumer Beha vior on Emotion Labor and Self- Esteem in Hair Service Employees. J. Kor. Soc. Cosmetol. 27(4), 889-887 DOI:https://doi.org/10.52660/JKSC.2021.27.4.880 DOI |
8 | M. S. Choi, K. B. Jung. & Y. J. Lee. (2020). The Effet of Perception of Black Consuner Behavior on the Job Enthusiasm and Self-esteem of Beauty Service Workers, Asian J Beauty Cosmetol, 18(2), 183-193. DOI : 10.20402/ajbc.2020.0019 DOI |
9 | S. Y. Jang. (2019). Type of black consumers' behavior analyzed by workers in beauty service. The Graduate School of Art Chung Ang University, Seoul. |
10 | Korean Statistical Information Service. (n. d.). Statistics Korea (Online). https://kosis.kr |
11 | S. D. Lee. (2008). The Effects of Transformational Leadership and self-Leadership on Empowerment and Job Performance of Hotel Employees. Dept. of Hotel, Tourism & Foodservice Management Graduate School, Dong Eui Uiversity, Pusan. |
12 | M. Morbarak, J. Nissly & A. Levin. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employee : What can we learn from past research? A review and metanalysis. Social service review, 75(4), 625-661. DOI |
13 | J. N. Ha. (2016). The Effects of Jay customers' Behavior Perceived by Hotel Employees on Anger Thought, Anger Expression and Burnout, Dept. of Hotel and Tourism Graduate School, Honam University, Gwng-Ju. |
14 | S. Y. Kwon. (2016). The Influence of Internalized Shame on the Anger-Out Among College Students: The Mediating Effects of Social interest. The Journal of Welfare and Counselling Education, 5(1), 225-244. |
15 | S. Y. Jang. (2019). Type of blacconsume behavior nalyzed by workers in beauty service. Major in Beauty Design Dept. of Fine Art and Design, The Graduate School of Art Chung Ang University, Seoul. |
16 | B. S. Shin. (2005). Blackconsumer Tendency upon Demographic Characteristics and the effect of Blackconsumer Tendency on Retaliation ntention and Self-Justifi cation. Self- justification. The Korea Cont tents Society1, 5(7), 379-388. |
17 | P. Pigors & C. A. Myers. (1981). Personal Administration : A Point of View and Method. 9thed, NewYork: Mcgraw-Hill. |
18 | J. S. Kim. (2012). The Relationship between Organizational Commitment and Intention to Leave and the Moderating Effect of Gender and Occupation in Dae-deok Venture Enterprises. Asia- Pacific. Journal of Business Venturing and Entrepreneurship, 7(4), 77-86. |
19 | J. J. Kim. (2001). The empirical study on the turnover decision process of reserch scientist : replication of unfolding model. Graduate School of Management, Korea University, Seoul. |
20 | J. H. Suh & I. S. Song (2006) The consumer's Problematic Behaviors in the Form al Complaining Behavior. Korean Society of Consumer Policy and Education. 2(2), 65-84, 80-81. |
21 | E. K. Lee & J. O. Jeon, (2014) Evolving Black Consumer: Co-Cffending Behavior of Blackconsumers, Korean Journal of Consumer and Advertising Psychology, 15(3), 435-461. DOI |
22 | M. S. Choi, K. bb. Jung & Y. J. Lee.(2020). The Effect of Perception of Black Consumer Behavior on the Job Enthusiasm and Self-esteem of Beauty Service Workers. Asian J Beauty Cosmetol, 18(2), 183-193. DOI : 10.20402/ajbc.2020.0019 DOI |
23 | E. J. Ma & K. S. Ko. (2021). The Effects of Black Consumer Behavior Perception on Emotional Exhaustion and ago resiliency of Hair Service Professionals, Journal of the Korean Applied Science and Techonlogy, 38(4), 974-985 DOI : 10.12925/jkocs.2021.38.4.974 DOI |
24 | K. S. Lee. (2010). The Effects of Assertiveness Training on Reduction of Anger-In and Anger-Out of College Students. Locality and Globality: Korean Joutnal of Social Sciences, 34(2), 115-133. UCI(KEPA):I1410-ECN-0102-2012-300-001723544 |
25 | J. Y. Kim. (2017). The Effect of Beauty Salon Employee's Emotional Labo and Job Satisfaction from Client's Badness Behavior. Dept. of Beauty Arts, Seokyung University, Seoul. |
26 | J. N. Ha. & C, I. La. (2016) The Effects of Jaycustomer's Behavior Perceived by Hotel Employees on Anger Thought abd Anger Expression, Tourism Research, 41(3), 185-216. |
27 | J. A. Hong, (2019) The Relationship Among Resilience, Job stress, Burnout, and Turnover Intention of Hairdresser, Dept of Beauty Graduate, Kyungil University, Kyungsan. |
28 | K. M. Park. & Z. W. Cui. (2015). A Study of Jaycustomer's Behavior Affecting Job Stress and Turnover intention of Cabin Crew:Focused on the Moderating Effects of Coping Strategies, Journal of the Korea Aviation Management, 13(6), 23-46. UCI:G704-001900.2015.13.6.002 |
29 | J. H. Yang & H. G Kwon. (2019). The Effect of Black Consumer Behavior on Intention of Turnover: Focusing on the Mediation Effect of Psychological Contract Violation. Journal of Digital Convergence, 17(12), 139-145. DOI : 10.144400/JDC.2019.17.12.139 DOI |