• 유통과학연구
• /
• 제11권7호
• /
• pp.39-45
• /
• 2013

Purpose - The paper aims at testing the moderating effect of individualism dimension of culture on consumer behavioural intention about bank services in Nigeria. Research design, data, and methodology - A survey was conducted with a sample of five hundred and fifty five bank customers drawn from various retails banks. Using Statistical Package for Social Sciences and Analysis of Moment Structure, combinations of descriptive and inferential statistics were performed. Invariance test and multiple-group analysis were conducted in order to assess the moderating effect. The invariance test was necessary to confirm the equivalence of constructs so that any difference detected thereafter could be related to moderating effect. Results - The results show that individualism has a significant moderating effect on the relationship between technical quality, perceived value and corporate image on the one hand, and behavioural intention on the other. However, individualism does not moderate the association between functional quality and behavioral intention. Conclusions - It is recommended that the bank policy makers should take necessary step to enhance the customer perception of technical quality, perceived value and corporate image with respect the retail bank services.

• 대한안전경영과학회지
• /
• 제17권2호
• /
• pp.215-228
• /
• 2015

A creative innovation and an innovative problem-solving of industrial companies can be achieved by overcoming the challenges of technical and physical contradictions. The approaches to address conflicting and paradoxical problems, such as technical and physical contradictions have a crucial role in advancing the quality assessment for manufacturer and service provider. The term, technical contradiction, depicts the state that improvement of one ends of IFR (Ideal Final Result) leads to unfavorable condition of the other ends, and results in conflicting problem. Another type of contradictions that's discussed in this study is a physical contradiction which is due to two mutually opposing states of the means of ends, and gives paradoxical situation. By integrating the means-ends chain perspectives, the physical contradiction that is a specifically root-causes, "means", can be initially addressed to resolve the downstream problem of technical contradiction which represents a general and abstract goals, "ends". This research suggests IFR resolution processes to handle both physical contradiction of means and technical contradiction of ends by employing causal relationship with IFR, effects and causes. In summary, the study represents three major processes that resolve such contradictions are demonstrated as follows: 1) Derivation of causal and hierarchical relationship among IFR, ends and means by considering CAED (Cause-And-Effect Diagram) and LT (Logic Tree). 2) Identification of causal relationship between physical contradiction and technical contradiction by using TPCT (TRIZ Physical Contradiction Tree) and TCD (Technical Contradiction Diagram). 3) Application of integrated TRIZ principles by classifying 40 inventive principles into 4 general conditions of the separation principle of mutually opposite states in space, in time, based on conditions, and between the parts and the whole. In order to validate the proof of proposed IFR resolution processes, the analysis of the TRIZ case studies from National Quality Circle Contest in the years, 2011 to 2014 have been proposed. The suggested guidelines that are built based on TRIZ principles can uniquely enhance the process of quality innovation and assessment for quality practitioners.

• Asian Journal of Business Environment
• /
• 제6권1호
• /
• pp.25-30
• /
• 2016

Purpose - The study aims to examine the students' perspective (stream wise) of parameters affecting the undergraduate engineering education system present in a private technical institution in NCR, Haryana, India. Research design, data, and methodology - It is a descriptive type of research in nature. Questionnaire Based Survey has been used to collect the data. The sample size for the study is 500 comprising of the students respondents. The sample has been taken randomly and the questionnaire was filled by the students (pursuing B. Tech) chosen on the random basis from a private technical educational institution in NCR, Haryana, India. For data analysis and conclusion of the results of the survey, statistical tool like F test was performed with the help of high quality software; SPSS. Conclusion - Analysis of variance revealed statistically no difference between the mean number of the groups (stream wise) for the parameters "Selection", "Academic Excellence", "Infrastructure", "Personality Development and Industry Exposure" and "Management and Administration". While Analysis of variance revealed statistically difference between the mean numbers of the groups for the parameter "Placements".

• 수산경영론집
• /
• 제47권2호
• /
• pp.1-14
• /
• 2016

This study applied the Stochastic Frontier Analysis to estimate which independent variable affects to efficiency of aquaculture household. This study used wage and facility scale as input variables, sales volume as an output variable to estimate efficiency. Also, the study used region, species, water quality to estimate technical inefficiency factors of the model. The data used for this study were obtained by the operating costs survey using 1:1 interview method. The study selected translog production model with technical inefficiency term estimated as half-normal distribution. In addition, the study used pearson and spearman correlation coefficient among efficiency estimating models. Also, the study analysed differences among estimated efficiencies through t-test, and showed us 0.1793 in species, 0.4677 between Geojae and Masan.

• 디지털융복합연구
• /
• 제13권10호
• /
• pp.509-516
• /
• 2015

서비스의 특성은 무형성, 측정곤란성, 불가역성 등 품질 평가시 애매모호하고 불확실하다는 문제점이 있다. 공공 서비스의 일종인 기술창업교육도 이러한 서비스의 특징을 내포하고 있다. 본 논문에서는 기술창업교육서비스품질을 객관적으로 평가하기 위해 FAHP기법을 중심으로 요인을 계층구조로 작성하고 전처리 후, 삼각퍼지수 판단행렬에 입력, 가중치를 산출하여 요인의 상대적 중요도 및 우선순위를 도출하여 분석할 수 있는 TESE 시스템을 제안하였다. 제안된 시스템은 지속적이고 다양하게 변화하는 기술창업 환경에서의 정성적인 기술창업교육서비스품질 요인들을 정량적으로 분석한다. 분석 결과 주요 요인들의 상대적인 중요도에서 교육의 성과를 의미하는 결과품질이 41%로 가장 높게 나오는 등 효율적으로 요인을 평가 수 있어, 명확한 의사결정을 할 수 있음을 실험을 통하여 확인한다.

• The Journal of Asian Finance, Economics and Business
• /
• 제9권3호
• /
• pp.355-364
• /
• 2022

The effect of technological innovation on the high-quality development of the producer services industry depends on whether or not technical innovation efficiency plays a key role. This study looks at the impact of technological innovation and financial technology (fintech) on the development of high-quality producer services in Fujian Province from 2010 to 2019. The efficiency of technological innovation is measured using Data Envelopment Analysis (DEA) and the Malmquist productivity index. The mean overall innovation efficiency score is 0.639, meaning that Fujian accounts for 36.1% of resource utilization inefficiencies and that there are significant differences in technological innovation efficiency between cities. The findings show that high-quality producer services industries benefited from innovation efficiency, but that the influence of technological innovation efficiency is insignificant. This demonstrates that financial innovation has not been able to completely enhance the development level of the producer services industry. This may be due to the unreasonable output structure of technological innovation and the low industrial transformation rate of technological achievements. This study advocates that the R&D fund allocation structure be optimized. That technological innovation can improve the high-quality development of the producer services industry is a consensus within the academic community.

• 품질경영학회지
• /
• 제48권2호
• /
• pp.283-296
• /
• 2020

Purpose: This study examined the importance and satisfaction of consumer's perception of the information delivery format of products and services required and recommended by KS A ISO / IEC Guide 13: 2003 and KS A ISO / IEC Guide 37: 2003. Methods: In this study, the importance and satisfaction of clarity, principles of information transfer, how to use expressions and technical terms, and technical terms, warning signs, and durability were investigated. Results: The t-test analysis of the importance and satisfaction of the Writing Rules of the product user guide showed that all items had statistically significant differences. The importance of the writing rules of the product user guide for the use of the product was in the order of warning signs (4.423), how to use expressions and technical terms (4.215), principles of information transfer (4.163), clarity (3.914), and finally durability (3.851). Conclusion: Among the 'explanation,' 'instruction' and 'warning' functions of the Product User Guide, the consumer uses the manual to identify the inherent dangers and misuse of the product. Besides, since the life of the product is prolonged, the Product User Guide also needs to improve the quality of the cover or paper so that it can use for a long time.

• 대한산업공학회지
• /
• 제7권2호
• /
• pp.55-59
• /
• 1981

An Application of Experimental Designs to Improve the quality of Industrial product : optimization Methodology of statistical model. The primary object of this paper is to aid scientists and Engineers, in applying response surface procedures to obtain operating conditions for many technical fields, particularly for industrial manufacturing processes. The problem considered in this paper is to select technically and scientifically some important factors affecting the quality of products through the experimental design and analysis of response surface. Even though the mathematical model is unknown these statistical analysis can be applicable to control the quality of industrial products and to determine optimum operating conditions for many technical fields, particularly, for industrial manufacturing processes. This paper proposes a method to obtain the optimum operating condition, and how to find the condition by using table of orthogonal array experiments, and optimization methodology of statistical model.

• 비파괴검사학회지
• /
• 제12권3호
• /
• pp.33-39
• /
• 1992

This paper presents a summary of the immersion ultrasonic test to analyze the quality of diffusion bonding parts. The most important property of diffusion bonding parts is bonding strength, and that can be obtained by shear test. By comparing among data obtained by ultrasonic test(C-Scan) and those by shear test (bonding strength), these data are shown to be in good relation. Therefore ultrasonic C-Scan test result can be used successfully in quantitative quality control for diffusion bonded parts.

• 공학교육연구
• /
• 제5권2호
• /
• pp.63-85
• /
• 2002

이 연구는 기술 기능분야 인적자원을 선도할 수 있는 기술 기능계 자격에 대한 질 관리 현황을 파악해보고 개선 방안을 탐색하는 데 목적이 있다. 이 연구의 목적을 달성하기 위해 기술 기능계 자격의 질관리 방법을 탐색하였으며, 기술계 자격의 질관리 현황과 문제점, 기술 기능계 자격의 질관리에 대한 요구 분석, 외국의 질관리 방법 등을 분석하였다. 이를 바탕으로 기술 기능계 자격내용에 대한 질관리 방법과 자격운영 조직 및 제도에 대한 질관리 방법, 기술 기능계 자격종목에 대한 사후관리 프로그램을 제시하였다. 연구방법으로 관련자료의 수집 및 분석, 자격취득자 및 산업체 인사담당자(관리자)를 대상으로 한 설문조사, 기술 기능분야 전문가 협의회 개최, 기술 기능분야 산업현장 전문가 및 자격취득자의 의견수렴을 위한 면담조사 등이 적용되었다.