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http://dx.doi.org/10.7469/JKSQM.2020.48.2.283

Consumer Importance-Performance Analysis on Writing Rules of Product User Guide Using IPA  

Seo, JunHyeok (Department of Industrial & Management Engineering, Hanbat National University)
Bae, SungMin (Department of Industrial & Management Engineering, Hanbat National University)
Publication Information
Journal of Korean Society for Quality Management / v.48, no.2, 2020 , pp. 283-296 More about this Journal
Abstract
Purpose: This study examined the importance and satisfaction of consumer's perception of the information delivery format of products and services required and recommended by KS A ISO / IEC Guide 13: 2003 and KS A ISO / IEC Guide 37: 2003. Methods: In this study, the importance and satisfaction of clarity, principles of information transfer, how to use expressions and technical terms, and technical terms, warning signs, and durability were investigated. Results: The t-test analysis of the importance and satisfaction of the Writing Rules of the product user guide showed that all items had statistically significant differences. The importance of the writing rules of the product user guide for the use of the product was in the order of warning signs (4.423), how to use expressions and technical terms (4.215), principles of information transfer (4.163), clarity (3.914), and finally durability (3.851). Conclusion: Among the 'explanation,' 'instruction' and 'warning' functions of the Product User Guide, the consumer uses the manual to identify the inherent dangers and misuse of the product. Besides, since the life of the product is prolonged, the Product User Guide also needs to improve the quality of the cover or paper so that it can use for a long time.
Keywords
Product User Guide; Product Liability; Instruction and Warning Defect; KS A ISO/IEC Guide 14:2003; KS A ISO/IEC Guide 37:2003; Importance-Performance Analysis;
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Times Cited By KSCI : 8  (Citation Analysis)
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