• 영어영문학
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• 제58권2호
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• pp.189-215
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• 2012

This paper reads Mary Shelley's Frankenstein (1818) in light of the 18th-century understanding of 'sympathy' including those of Hume and Smith and also in light of what Michael Hardt in our century has called "affective labor." I argue that the imaginative capacity and "seeing" are crucial in understanding Smith's idea of 'sympathy.' By showing how the monster's ugliness precludes any human character from sympathizing with him, Mary Shelley exposes that Smith's idea of sympathy fails to maintain social harmony. Mary Shelley revises Smith's 'sympathy' and makes it more radical by suggesting that the active affective labor could bridge the epistemological distance lying between the agent concerned and the impartial spectator. I first read Smith's idea of sympathy as an imaginative capacity which is inevitably influenced by 'seeing' and visual perception. Then I analyze the scenes in which the creature in Frankenstein fails to acquire any human sympathy due to his ugliness, and show how the specular nature of 'sympathy' is disrupted when one party is visually ugly and deformed. I conclude that affective labor and active moral reflection on the part of the spectator need to be provided when the agent concerned is 'ugly' and thus challenges our habitual epistemological boundary. Shelley's re-evaluation of Smith's sympathy, thus, suggests that affective labor may not be something that women alone have to perform, but an ethical practice that concerns all human beings and that can transform the otherwise flawed human capacity for sympathy.

• 한국산학기술학회논문지
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• 제15권8호
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• pp.4930-4941
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• 2014

본 연구에서는 첫째, 서비스 업종에 종사하는 종업원들의 감정노동에 영향을 미치는 선행요인으로서 직무관련 정서상태의 효과를 검증하였으며, 둘째, 감정노동의 결과요인으로서 선행연구에서 주로 다루었던 부정적 직무태도 뿐만 아니라 긍정적 직무태도에 대한 감정노동의 효과를 고찰하였다. 마지막으로 종업원들이 과업환경에서 경험하는 직무관련 정서와 직무태도 간의 관계를 매개하는 감정노동의 효과를 검증하였다. 국내 15개 서비스 기업에 종사하는 150명의 종업원을 대상으로 실시한 설문분석 결과, 직무관련 긍정 정서상태는 종업원으로 하여금 내면행동을, 직무관련 부정 정서상태는 표면행동을 유발함이 검증되었다. 또한 내면행동은 긍정적인 직무태도인 직무헌신과 직무활력을 증진시켰으며, 표면행동은 냉소주의와 소진을 증가시켰다. 마지막으로 내면행동은 직무관련 긍정 정서상태와 긍정적인 직무태도(직무헌신, 직무활력) 간의 관계를, 표면행동은 직무관련 부정 정서상태와 부정적인 직무태도(냉소주의, 소진) 간의 관계를 각각 매개하였다. 본 연구는 종업원들의 감정노동전략이 인지적 혹은 반응적 메커니즘을 수반하여 직무관련 정서상태와 직무태도 간의 관계를 매개함을 검증하였다는 점에서 이론적 의의가 있다. 또한 실무적으로 본 연구 결과를 토대로 볼 때, 서비스 직무를 수행하는 종업원들의 서비스 질을 향상시키고 긍정적인 직무태도를 유도하기 위해서는 단순히 부정적 정서를 유발하지 않는 직무환경을 유지하는 수동적 관리보다도 긍정적 정서를 증진시킬 수 있는 과업환경을 조성하는 것이 중요함을 제안할 수 있다. 향후 연구에서는 종단적 데이터 측정이나 측정 소스의 다양화 등의 시도가 필요하다.

• The Journal of Asian Finance, Economics and Business
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• 제7권8호
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• pp.589-598
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• 2020

The study examines the impact of organizational rewards, procedure justice, and perceived supervisor support on perceived organizational support, and examine the impact of perceived organizational support on affective commitment to the organization in the logistic enterprises as well. Quantitative research is applied to measure relationships by regression analysis with SPSS. The research data was collected by convenient method from 180 employees who work in different departments in the logistics industry. The study results in the model 1 found that organizational rewards, procedure justice, and perceived supervisor support have a positive relationship to the perceived organizational support. The study results in the model 2 also found that perceived organizational support has strong impact on the affective commitment to the organization. The study results contribute to both management theory and management practice. For the management theory aspect, the authors suggest that perceived organizational support should be considered the key antecedent of affective commitment about which researchers should pay more attention as a concept. Based on the research results, the authors also recommend for the management practice that managers should pay attention to the implementation of rewards, procedure justice, and supervisor support to increase the perceived organizational support and affective commitment in the logistic enterprises.

• 한국식품조리과학회지
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• 제33권1호
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• pp.104-112
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• 2017

Purpose: This study aimed to analyze the contribution of emotional labor (surface acting, deep acting) and organizational commitment (affective commitment, continuance commitment) to turnover intention and customer orientation of school foodservice dietitian. Methods: Our survey was administered to 393 school foodservice dietitian in the Busan area on February 11, 2014. Results: For verification of mean differences, the mean scores for surface acting, deep acting, affective commitment, and continuance commitment were found to be 2.53/5.00, 3.71, 2.88, and 3.57, respectively. The mean surface acting score was significantly different according to age (p<0.001), total length of career as a dietitian (p<0.01), school type (p<0.001), and employment status (p<0.05). The mean deep acting and turnover intention scores were significantly different according to age (p<0.001), total length of career as a dietitian (p<0.001), school type (p<0.001), employment status (p<0.001), and no. of meals served (p<0.001). The mean customer orientation score was significantly different according to age (p<0.05), employment status (p<0.01), and number of work hour (p<0.05). There was a positive correlation (p<0.01) between turnover intention and surface acting and continuance commitment, but a negative correlation (p<0.01) with deep acting and affective commitment. Also, there was a positive correlation (p<0.01) between customer orientation and deep acting, affective commitment, but a negative correlation (p<0.01) with surface acting. Affective commitment had a negative influence on turnover intention (${\beta}=-0.444$, p<0.001), but surface acting had a positive influence on turnover intention (${\beta}=0.110$, p<0.05). Conclusion: These results suggest that management of affective commitment is essential for decreasing turnover intention. Therefore, emotional labor and organizational commitment of school foodservice dietitians should be managed from the school foodservice organizational viewpoint of The Ministry of Education.

• 한국언론정보학보
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• 제74권
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• pp.7-37
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• 2015

이 연구는 오래되고 집요한 모습을 띠는 게임중독 담론과 게임을 직업으로 삼는 프로게이머가 어떻게 한 사회 내 유사한 권력 제도에 의해 동시에 언급되는지를 살피고자 했다. 프로게이머는 하트(Hardt)와 네그리(Negri)가 논의하는 '경제적 탈근대화(postmodernization)'의 거시적 흐름 속에서 등장한 오락 산업의 일환이다. 하트와 네그리는 '경제적 탈근대화'를 경제적 행위(도구적 행위)와 인간적 행위(반(反)도구적 행위) 사이의 경계를 허무는 새로운 노동양식-비물질 노동(immaterial labor)-으로 특징지으며, 그 안에 저항적 실천의 맹아가 존재한다고 주장한다. 이러한 관점에서 프로게이머는 (비물질 노동의 한 갈래인) '정동노동(affective labor)'을 수행하며 근대적 권력으로부터 탈주할 수 있는 잠재력을 지닌다고 볼 수 있다. 하지만 프로게이머 노동이 수행되는 구체적인 결을 살펴보면, 경쟁과 선택의 원리를 통과하기 위해 자신의 정동을 매우 조직적으로 관리하고 전략적이며 합리적으로 통제하고 있음을 알 수 있다. 프로게이머의 노동은 탈근대적인 양식을 취하고는 있지만, 근대적 노동 윤리에 철저하게 종속되어 근대성 위반의 잠재력을 잃어버렸다. 결국 프로게이머와 중독담론은 표면적으로 대조를 이루는 듯 보이나, 근면 성실한 태도를 강조하는 프로테스탄스적 노동 윤리와 맥을 같이 한다는 점에서 쌍생아적 지위를 지니고 있었다.

• 한국보육지원학회지
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• 제12권6호
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• pp.169-188
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• 2016

The purpose of this study was to examine the influence of religious maturity of Christian teachers in child care centers on teacher-infant interaction, emotional labor and emotional intelligence. The survey was conducted on 173 Christian teachers of early-child classes who work in child care centers in Gyeonggi-do province. For the research analysis, frequency and Cronbach's ${\alpha}$ coefficient were calculated and regression analysis were conducted. The results are as follows. First, the affective and volitional factors from religious maturity of Christian teachers in child care centers have had a positive influence on the overall teacher-infant interaction. Second, the affective factor from religious maturity of Christian teachers in child care centers have had a negative influence on outward behavior, which is the lower variable of emotional work, and a positive influence on inner behavior. Third, the volitional factor from religious maturity of Christian teachers in child care centers have had a positive influence on perception of self-emotions, perception of others' emotion, emotional application, emotional control, and emotional intelligence overall.

• 대한안전경영과학회지
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• 제14권2호
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• pp.91-101
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• 2012

To decrease employees' job stress in the viewpoint of occupational health is very important to improve the productivity and quality of labor. In this study, the job stress, and it's influence on job commitment and organizational commitment were investigated by the questionnaire survey of 259 industrial workers. As results, the majority of workers were under job stress resulted from job demand, job control, and coworker's support. The work times per a week and night work had significant relationships with job demand, and the maximum negative relationship between the work times per a week and job continuous commitment was found. Job demand had the significant relationship with job affective and normative commitment, and job control had the significant relationship with job normative commitment and organizational affective commitment. Moreover, job affective and normative commitment had the significant relationship with organizational continuous commitment. Finally, it was found that cyclic organic chain was composed of work times per a week, night work, salary, job demand, job control, job affective and normative commitment, and organizational affective and continuous commitment. The results of this study indicates that reducing cyclic organic chain is urgently necessary to increase employees' job satisfaction and company commitment.

• 영어영문학
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• 제54권2호
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• pp.169-188
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• 2008

Michael Hardt and Antonio Negri find in women's caring/domestic labor a potential for producing affects, relationships, and forms of communication and cooperation in the family and in the community. Caring/domestic labor in their view is biopolitical in that it directly produces social relationship and forms of life. In this way, they contributed in deconstructing the fixed idea that women's caring/domestic labors are confined to the private domain rather than public one. The literary representations of women's caring/ domestic labor, however, have tended to emphasize its repetitive and confining attributes to private domains and the accompanying physical and mental alienation. Doris Lessing's "To Room Nineteen" and James Joyce's "Eveline" are the examples. "To Room Nineteen," an indirect manifestation of Doris Lessing's position as a Communist, criticizes the sexual distinction of domestic labor under Capitalistic ethic and describes the possible extinction of women's subjects who internalize the capitalistic ideology of bourgeois middle class nuclear family. "Eveline," the fourth work of Joyce's Dubliners, is another example to show the negative result of internalization of Catholic orthodox in which women are obligated to care and sacrifice specially through domestic and caring labor.

• 영어영문학
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• 제56권5호
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• pp.947-971
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• 2010

Anna Letitia Barbauld's poem "Washing-Day" (1797) has sparked a variety of feminist critical endeavors over the past two decades. While many feminist literary critics try to salvage the poem as a successful tongue-in-cheek riposte directed at the male dominant literary world, more rigorous Marxist feminists accuse Barbauld of being limited by her own middle-class woman's view on women's domestic labor. Legitimate as they may be, these readings fail to elucidate Barbauld's place in a larger literary and intellectual discourse during the eighteenth century. In this paper I read "Washing-Day" as a woman's georgic, a genre or mode concerned with agricultural labor, the public value of which was highly recognized in eighteenth-century England. Alluding to canonical texts by writers like Shakespeare, Milton, and Pope, Barbauld's "loaded lines" in mock-heroic form create a space in which the women's domestic labor of washing interrupts men's daily routines and disrupts their poetic assumptions. While she makes women's work visible, Barbauld also addresses its quintessential nature. Women's work is affective labor; women have to labor physically and mentally to produce the desired domestic comfort. By allowing the image of the soap "bubble" to echo with many "bubbles" in other writers' texts, from the soap bubbles the narrator used to play with as a child to the hot-air balloon "bubble" of the Montgolfier brothers, Barbauld pleasantly equates work and day-dreaming, men's toil and children's play, and finally public, scientific, and recognized labor and private, domestic, and imaginative activities.

• 산업융합연구
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• 제21권4호
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• pp.101-109
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• 2023

본 연구는 긍정정서사건을 중심으로 임상간호사의 간호업무성과에 영향을 미치는 요인들의 관계를 검증하는 것이다. 연구대상자는 2차 및 3차 종합병원의 간호사 275명이다. 자료수집은 눈덩이 표집을 통한 온라인 설문조사로 2021년 5월부터 두 달간 이루어졌다. 수집된 자료의 분석은 SPSS 26.0과 AMOS 26.0을 사용하였다. 연구 결과, 긍정정서사건(β=.65, p<.001)과 긍정정서(β=.10, p=.038)는 직무만족에 직접효과가 있었고 직무만족은 간호업무성과에 유의한 직접효과가 있었다(β=.47, p<.001). 긍정정서사건(β=.32, p=.003)과 긍정정서(β=.05, p=.039)는 간호업무성과에 유의한 간접효과가 있었으며 이는 간호업무성과에 대해 22%의 설명력을 가졌다. 하지만 감정노동은 유의한 효과가 없었다. 긍정정서사건과 긍정정서는 직무만족 증진으로 이어지며 간호업무성과 수준을 높이게 된다. 따라서 간호업무성과 향상을 위해서는 긍정적인 작업환경 조성과 긍정정서를 촉진할 수 있는 교육기회와 중재마련이 필요하다.