• 한국IT서비스학회지
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• 제7권4호
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• pp.151-165
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• 2008

This study suggests the organization-level standard(model and process) for quality evaluation of information systems(IS) in non-use organizations despite international standards(ISO/IEC 9126 and ISO/IEC 14598) and national standards(KS X 9126 and KS X 14598) related to quality evaluation of IS. The standard in this study is composed of quality evaluation processes, a quality model, and quality metrics. The weights of the attributes and the sub-attributes in the quality model were calculated by an analytic hierarchy process(AHP). The minimum level and the target level of each metrics were determined by brainstorming of the committee. Furthermore, the case study for the investigation of the applicability and the usability of the suggested organizational standard in the real IS development project was performed. For gaining significant benefits of the standard, both the diffusion and the experience accumulation by its continuous use are needed.

• 기술혁신연구
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• 제12권1호
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• pp.67-114
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• 2004

This study attempts to integrate causal model with competitiveness evaluation model, both of which have developed independently of each other, in connection with many studies on PMES (performance measurement and evaluation system) including the BSC (balanced scorecard) of Kaplan and Norton (1992, 1996). For this attempt, this study is composed of four analyses : First, this study develops a structural model for evaluating and diagnosing corporate ‘comprehensive’ competitiveness including quality competitiveness, derive CCI (comprehensive competitiveness index) and QCI (quality competitiveness index) ; Second, this study analyzes the determinants of quality competitiveness, the impacts of quality competitiveness, on product design and product reliability, and the impacts of product design and product reliability on quality competitiveness in the comprehensive competitiveness evaluation model of this study. Third, this study empirically identifies the positioning of product design in the quality competitiveness evaluation model of this study and the functional relationship between product design and other functions : product development, manufacturing, marketing, and marketing, and sales in the same comprehensive competitiveness evaluation model, estimate the determinants of product design and its impacts, thereby providing some empirical findings for the foundation of design management theory, and Fourth, this study identifies the positioning of product reliability in the same quality competitiveness evaluation model, estimate the reliability function and the functional relationship between product reliability and other dimensions of product quality, and tests the hypotheses on the causality of product reliability.

• 한국통신학회논문지
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• 제16권6호
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• pp.509-516
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• 1991

In this paper, we propose on objective evaluation model of telephone transmission qulity in order to estimate a satisfaction score regarding speech quality in a relephone network. As the degradantion factors of telephone transmission quality, this model takes into account transmission loss, noise, distortion, talker echo and sidetone. A performance index[PI] is introduced for five psychological factors affecting telephone speech qualty, and a Mean Opinion Score(MOS) is estimated from the sum of all Pis. The simulation results indicate theat the MOS obtained from the objective evaluation model is in good agreement with that of subjective evaluation.

• International Journal of Quality Innovation
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• 제4권2호
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• 한국산업정보학회논문지
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• 제11권5호
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• pp.119-131
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• 2006

This paper proposes a mathematical model for web site service quality evaluation, which first applies analytic hierarchy process(AHP) to determine the weights of evaluation indexes of web site service quality and then analyzes web site service synthetically by means of fuzzy methodology. In this case, experts' knowledge cannot only be used but its subjective component can be eliminated. Hence, the web site service quality can be analyzed and evaluated more reasonably. After establishing this model, the experiment results will be given, which verify the feasibility and validity of the proposed model. The model proposed here is very simple and easy to implement and can provide a useful way to help developers evaluate their web site service quality efficiently.

• 품질경영학회지
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• 제51권2호
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• pp.185-202
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• 2023

Purpose: The purpose of this study is to identify key performance evaluation items and factors that are effective and practical for project management of defense standard standard improvement projects, and to develop a quantitative performance evaluation model. Methods: For the development of a performance evaluation model for defense standard improvement projects, we analyzed past major project performance and derived evaluation items and factors. To increase the objectivity and efficiency of project evaluation, we developed an evaluation index that enables relative evaluation of evaluation targets, and calculated the main importance of evaluation items using the Analytic Hierarchy Process (AHP) method based on the main opinions of expert groups. Results: The study resulted in the identification of main performance items for defense standard improvement projects, which were classified into defense standard conformity review performance and defense standard improvement performance items. We also simplified the evaluation model by integrating various evaluation items into similar evaluation factors. Additionally, we developed a quantitative evaluation index that enables relative evaluation of the targets and verified the objectivity and validity of the suggested performance evaluation model by reevaluating it using performance data from past commissioned professional institutions Conclusion: Developing a quantitative evaluation model for defense standard improvement projects is expected to provide a means of measuring the effectiveness of the project, and to be used as a tool to determine the appropriateness and effectiveness of medium and long-term project plans.

• 한국융합학회논문지
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• 제10권1호
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• pp.215-226
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• 2019

본 연구의 목적은 교육과정 질 관리에 대한 문헌 고찰과 전문대학 유아교육과 교육과정 질 관리에 대한 사례 분석을 토대로 시사점 도출 및 전문대학 직업교육에 적합한 평가 모형을 설계하고, 평가 모형을 적용한 유아교육과의 체계적인 교육과정 질 관리 방안을 모색하는 것이다. 연구 핵심내용으로 학과 차원에서 교육과정 질 관리를 체계적으로 접근하기 위한 방안으로 학사행정적인 절차로서 PDCA의 절차를 활용하고, PDCA 평가(C) 단계에서 국내 뿐 아니라 국외에서도 교육과정 평가를 위해 다수 활용되고 있는 프로그램 평가 모형인 CIPP 모형을 활용한 전문대학 유아교육과 교육과정 질 관리 모형을 제시하며, 구성원들의 역할 및 질 문화를 제안하였다. 이러한 연구결과는 향후 전문대학 유아교육과에서 다양한 기관 및 정책적 지원을 위한 사업에서 요구하는 교육과정 질 관리를 위한 기초자료로 활용되기를 기대된다.

• 대한가정학회지
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• 제39권12호
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• pp.51-63
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• 2001

With the development of information technology, more and more internet sites are available to consumers. Increasing on the interests of diet and health in modem society, there are numerous internet sites dealing with food, nutrition and health. Considering the importance and expected roles of internet sites in information dissemination in the future world, it is important to put more efforts to encourage internet sites with more accurate an useful information. Up to present, not much work has been done on quality analysis and evaluation of the internet information. This study aimed to develop a model to evaluate and rank the internet information according to its quality so that consumers can be guided toward correct information source. Three models were adapted from the literature for pilot study to develop a model suitable for evaluation of contents of sites related to food and nutrition information. From the pilot study, a evaluation model was developed with criteria more relevant to Korean internet site by expert panel. Evaluation criteria of the model is authority, accuracy, objectivity, coverage, and user-friendliness. For the objective and systematic evaluation, scores were assigned totaling maximum 100 point to each evaluation criteria factors. The model developed in this study could be used as one for other internet sites in area other than food and nutrition.

• 정보처리학회논문지D
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• 제9D권3호
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• pp.435-446
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• 2002

최근에 많은 기업들이 재사용 컴포넌트를 이용하여 소프트웨어를 개발하고 있다. 컴포넌트의 효과적인 재사용은 소프트웨어 개발 생산성을 높여주고, 품질 향상을 유도하며, 품질이 우수한 컴포넌트 산출물의 개발은 컴포넌트 기반 소프트웨어 개발의 이슈로 논의되는 유지보수 문제를 감소시킨다. 본 논문에서는 경험적 연구에 의한 컴포넌트 개발 문서의 품질 평가 및 개선 관한 방안을 제시한다. 컴포넌트 품질 평가 방안은 컴포넌트 품질 탐조 모델과 품질 평가 모델로 구성된다. 탐조 모델은 컴포넌트 개발자를 위한 품질 지침을 포함하며, 평가 모델은 컴포넌트 유통 및 평가기관을 위한 평가 지침을 포함하고 있다. 본 논문의 타당성을 검증하기 위해, 컴포넌트 개발 기업을 대상으로 품질평가 모델을 적용하고 개선에 관한 방안을 제시하였다. 또한, 컴포넌트 문서의 품질 개선 방법 및 개선 효과에 대한 분석 내용을 제시하였다. 본 논문에서 제시한 컴포넌트 개발 산출물의 품질평가 모델은 품질이 우수한 컴포넌트 개발 산출물의 생산을 유도하며, 합리적인 품질 평가 방안을 제공한다.

• 디지털융복합연구
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• 제12권6호
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• pp.215-221
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• 2014

지문인식시스템은 사용자의 지문을 전자적으로 읽어 미리 입력된 데이터와 비교해 본인 여부를 판별하여 사용자의 신분을 확인하는 시스템이다. 지문인식시스템의 성능은 지문 인식에 걸리는 시간이나 정확도 등에 좌우된다. 본 논문에서는 지문인식시스템의 품질 수준을 평가하기 위해 ISO 품질평가 표준을 기반으로 효율성에 관한 평가모델을 구축하였다. 본 연구를 통해 표준에 입각한 평가기준 구축과 활용에 기여할 수 있을 것으로 기대한다.