• Knowledge Management Research
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• v.22 no.1
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• pp.139-154
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• 2021

As environmental impacts on business management rapidly rise, the importance of resilience has been emphasized ever. Resilience can be defined as the capability to quickly return to daily operational levels after external shocks. Thus, we suggest and empirically verify a conceptual model using enterprise-level resilience in knowledge management. Based on previous studies, sub-components of resilience have been distinguished into R4(i.e., Robustness, Redundancy, Resourcefulness, and Rapidity) and the internal and external knowledge management activities of companies have been identified as prior factors. Considering resilience as mediating variables, firms' knowledge management activities are assumed to affect a firms' performance. We collected data with the structured survey which had been developed from the stepwise approach to verify the structural model that leads to knowledge management activities, resilience, and performance. In further research, we request exploratory research on independent variables that can increase the firms' resilience and on dependent variables that would be influenced by the enterprise-level resilience.

• 한국벤처창업학회:학술대회논문집
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• 2023.11a
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• pp.169-172
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• 2023

최근 높은 청년실업률과 평생직장의 개념이 축소된 현대사회에 청년들은 평생직장을 찾기 보단 자신의 역량을 발휘하여 조기창업을 선호하고 있지만 창업 이후 사업유지의 불안, 인적자원관리, 생계유지에 대한 불안이 매우 높다. 이런 요인은 청년들이 창업을 유지하며 자신의 잠재된 창업역량 및 창업 유지에 부정적 영향을 미치며 청년의 창업 불안은 개인의 심리적소진을 야기하고 창업에 대한 동기가 약화되어 사업을 운영·유지에 어려움을 겪고 조기 폐업으로 연결되며 청년부채, 청년 심리문제, 청년 학업중단등 심리적 및 사회적문제로 확대되고 있다. 따라서 창업역량. 창업동기와 심리적 회복탄력성과의 상관관계 연구가 필요하다. 본 연구의 목적은 청년창업가의 심리적 회복탄련성의 요인이 창업동기와 창업역량에 미치는 영향을 사전 조사하고 분석하고자 한다. 본 연구를 토대로 청년의 심리적 회복탄력성을 높이고 창업 역량, 창업동기의 긍정적 영향을 미치기 위한 심리상담, 창업 관련 사회심리교육 및 심리서비스 지원등 해결방안을 모색하여 사회에 기여하고자 한다. 본 연구의 대상은 충청남도에 창업을 준비하는 청년들을 포함하여 창업활동을 하고 있는 만 20세~28세의 청년이다. 이를 위해 창업 청년 300명을 대상으로 설문조사를 실시하고, SPSS 28.0을 활용하여 자료를 분석하려 한다.

• Journal of Convergence for Information Technology
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• v.11 no.7
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• pp.57-66
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• 2021

This study is a descriptive research study to investigate the effects of critical thinking and empathy on resilience of nursing students. The subjects of this study were 234 nursing students in the 4^th grade and the data were collected from June 3 to 19, 2019. Data was processed by descriptive statistics, t-test, correlation analysis, and multiple regression method. As a result of the study, critical thinking and empathy showed a significant positive relationship with resilience. Critical thinking and empathy were factors that influence the resilience of nursing students and the resilience was explained as 70.3%. Therefore, in order to increase the resilience of nursing students it is considered that an education program that strengthens internal factors can cultivate critical thinking and empathy skills is necessary.

• Journal of Technology Innovation
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• v.31 no.2
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• pp.303-332
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• 2023

This study comprises critical questions of "What kinds of intangible resources are significant to create and reinforce competitive advantages for the small and medium-sized enterprises(SMEs) that significantly influence the national economy? What kinds of capacities do SMEs need in consideration with the large changes in market environment and during crisis? With large changes to market environment, would different capacities affect performance of platform and general SMEs?" To examine these questions, I have provided Entrepreneurial Orientation, Absorptive Capacity, and Organizational Resilience as key capacities that influence the competitive advantage and performance of SMEs. In particular, I have substantiated the control effect of Organizational Resilience (a rising key capacity for enterprises in recent times) on Corporate Performance. Moreover, I have analyzed the control effect of Organizational Resilience on Corporate Performance by comparing platform and general companies, and also substantiated how control effects may vary depending on sub-factors of Organizational Resilience. The results of this study indicate that Entrepreneurial Orientation and Absorptive Capacity significantly and positively influence Corporate Performance. Organizational Resilience also demonstrate a positive influence on Corporate Performance. Notably, sub-factors of Organizational Resilience (risk preparation capacity, risk response capacity, and change initiative capacity) significantly control correlation between Entrepreneurial Orientation and Corporate Performance. Risk preparation capacity and change initiative capacity significantly control correlation between Absorptive Capacity and Corporate Performance. Additionally, the control effect of risk preparation capacity significantly control correlation between Entrepreneurial Orientation and Corporate Performance. Also, the control effect of risk response capacity correlations between Entrepreneurial Orientation and Corporate Performance demonstrated themselves significantly only in platform enterprises. The study's results indicate that Organizational Resilience not only directly influence Corporate Performance, but also strengthens Corporate Performance via mutual interaction with Entrepreneurial Orientation and Absorptive Capacity, although the control effect of Organizational Resilience may vary between platform enterprises and general enterprises. I expect such results to provide practical value to the management of small and medium-sized enterprises (SMEs).

• Journal of Industrial Convergence
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• v.20 no.6
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• pp.55-63
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• 2022

The purpose of this study was to identify the effect of compassion competence on communication behavior of long-term care hospital nurses caring for patients with cognitive impairment and the mediating effect of resilience in the process. The data collection period was from September 27, 2021 to October 22, 2021, and the subjects were 131 long-term care hospital nurses in P city. The collected data were analyzed using the SPSS WIN 25.0 program, and descriptive statistics, pearson correlation coefficient, and multiple regression were performed. As a result of the study, first, it was found that there was a significant positive correlation between compassion competence and communication behavior(r=.625, p<.001), resilience and communication behavior(r=.535, p<.001). Second, resilience was verified as a partial mediating in the relationship between compassion competence and communication behavior(Z=2.012, p=.042). Therefore, in order to improve the communication behavior of nurses, it is suggested to develop and apply a program that can enhance compassion competence and resilience.

• Knowledge Management Research
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• v.24 no.2
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• pp.27-48
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• 2023

The COVID-19 pandemic has highlighted the importance of firm resilience, particularly for small and medium-sized enterprises (SMEs). This study aimed to investigate the concept of SME resilience, the role of entrepreneurial orientation in enhancing firm resilience, and the impact of top management networking capability on this relationship. The study defined firm resilience as consisting of adaptation capacity and recovery capacity and conducted a survey of 187 domestic SMEs for empirical verification. The findings indicate that entrepreneurial orientation is a critical factor in enhancing firm resilience. Furthermore, the networking capability of top management may also contribute to firm resilience, but it weakens the relationship between entrepreneurial orientation and firm resilience as a moderating variable. In crisis situations, SMEs tend to rely more strongly on existing networks, rather than engaging in new network to acquire new resources, information, and knowledge, which can hinder their ability to adapt and recover. This study contributes to the further development and understanding of SME resilience, which is essential for enterprises to overcome crises and return to pre-shock levels.

• Journal of Industrial Convergence
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• v.21 no.2
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• pp.43-52
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• 2023

This study was conducted to examine the relationship of the COVID-19-related anxiety, self-efficacy, resilience, and professional competence of nurses working in hospitals where COVID-19 patients are hospitalized. Additionally, this study attempted to identify factors that affect the professional competence of nurses. Using a cross-sectional descriptive study design, an online survey of 120 nurses working at hospitals where COVID-19 patients were hospitalized was conducted between February 9 and February 19, 2021. Pearson's correlations were used to assess correlations between the main variables, and stepwise multiple regression was used to identify factors influencing professional competence. Results of the study showed that the professional competence of nurses was positively correlated with self-efficacy (r=.58, p<.001) and resilience (r=.56, p<.001). The correlation between professional competence and COVID-related anxiety was not significant (r=-.03, p=.766). Factors affecting professional competence included self-efficacy (β=.36, p=.004) and resilience (β=28, p=.021). The model explained approximately 35% of the variance in nurse professional competence (F=33.65, p<.001). To fully demonstrate the professional competence of nurses during the COVID-19 pandemic, institution-based programs should be developed and applied to improve their self-efficacy and resilience. In order to prevent the burnout of nurses in the longer-than-expected COVID-19 pandemic, efforts and policies at the nursing organization level are needed to systematically manage and monitor self-efficacy and resilience of nurses.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.5
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• pp.145-157
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• 2018

The purpose of this study is to explore ways of service recovery and procedures through the service failure cases depending on the employee capacity that leads to improving quality of the airline cabin service. This study was tested using the failure case of airline in korea. Since interrupting and discontinuing of customer service affect customer defections, customer satisfaction must quickly respond to the service's error situation. The service of the cabin crew is closely related to the customer's evaluation, the direct connection. Customer's objectives are to meet employee needs for service recovery and to recognize and analyze customer perceptions of human resources services, restore customer expectations and maintain contracts with customers. Therefore, this study proposes a set of strategies for effectively preventing and responding to customer related service failure in the airline cabin service.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2022.10a
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• pp.75-76
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• 2022

본 연구는 기업과 그 기업이 속한 사회에서 사업을 영위하면서 자연재해의 발생이나 COVID-19와 같은 감염병의 유행으로 조직의 업무 중단이 발생하고 난 뒤 다시 사업을 재개하는 데에는 회복탄력성이 중요하다. 기업의 회복탄력성은 기업을 경영하는데 필요한 수많은 요소와 관련이 있다. 또한 기업과 연결된 많은 네트워크와 인프라에 의존하고 있다. 회복탄력성은 재난을 당한 뒤에 다시 사업을 영위하는 능력이라 할 수 있다. 재난에 대응하는 저항의 능력 보다는 기업의 핵심 기능이 단기간에 연속성을 확보하는데 그 의의가 있다고 하겠다. 이를 위하여 기업의 재난에 대한 '예방 활동', '대비 활동', '대응 활동'을 필수 요소로 삼고 있다. 그 외에 회복탄력성에 영향을 미치는 요인을 연구하기 위하여, 여유 자원, 협력관계, 전략적 유연성, 혁신성, 기술 변화 대응력이 조직역량에 미치는 영향력을 파악하고, 조직역량이 기업의 회복탄력성에 기여하는 정도를 파악하고자 하였다. (권재득, 2018). 회복탄력성의 미치는 추가요인인 외적 효과 분석에 대한 연구를 제안한다.

• Social Workers
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• no.3 s.47
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• pp.9-9
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• 2006

‘취약복지기관의 행정관리 역량 강화를 위한 멘토 그룹(Mentor-Group)지원 프로그램‘은 취약 사회복지기관 및 시설(미신고시설이나 조건부 시설 중 신고시설 전환, 2005. 7 기준)에 행사 · 회계분야 전문가로 구성된 멘토(Mentor)를 파견하여 행정 · 회계 교육 지원 사업을 실시함으로서 사회복지기관의 행정관리 역량을 강화시키고자 하는 프로그램이다.