• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.24 no.4
• /
• pp.167-176
• /
• 2024

The Personal Information Protection Commission was launched in August 2020 as an integrated control tower for personal information protection, but several problems have been pointed out in the personal information protection operation system. First, despite the fact that Korea's personal information protection system has an integrated legal system that regulates both the public and private sectors, it has been pointed out that it is difficult to carry out smooth personal information protection functions due to incomplete integration of protection functions, such as the Financial Services Commission being in charge of personal credit information protection and the Korea Communications Commission being in charge of personal location information protection. Next, despite the increasing number of public sector personal information leakage incidents, there is a lack of personnel with expertise and specialized support organizations to efficiently investigate them, and there is a concern that the lack of an efficient response system to personal information infringement by global IT companies in Korea in the era of digital commerce may weaken the protection of citizens' personal information. In order to solve these problems, I reviewed overseas cases and literature and proposed the following measures. First, it is necessary to centralize the personal information protection supervision function for credit information and location information to the Personal Information Protection Commission. Second, it is necessary to secure expertise by securing specialized personnel and establishing specialized institutions to respond to public sector personal information leakage incidents. Third, it is necessary to revitalize the domestic agency designation system and establish an international cooperation system to protect people's personal information in the digital commerce era. I believe that these measures to develop the personal information protection system will lead to more systematic personal information protection.

• Management & Information Systems Review
• /
• v.33 no.3
• /
• pp.59-76
• /
• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Journal of Korean Society for Quality Management
• /
• v.45 no.3
• /
• pp.335-347
• /
• 2017

Purpose: Defense government agencies in the world continuously try to improve operational efficiency in government quality assurance activities. The purpose of this paper is to propose some suggestions to enhance efficiency of government quality assurance (GQA) activities based on the analysis of the current quality assurance methods of advanced foreign agencies such as DCMA and NATO. Methods: In order to propose new directions, reviews and analyses are executed. (1) Former research results in Korea for enhancing GQA are reviewed, and their limitations are addressed. (2) Updated policies and procedures of the US DCMA and NATO are reviewed and their advantages are presented. (3) Current GQA policies and procedures are contrasted with those of US DCMA and NATO. Results: Suggestions for efficient Korean GQA activities are given in several aspects: GQA paradigm shift, clarification of GQA methods, facility-wide GQA, risk management for suppliers, counterfeit mitigation policy, data collection and control. Conclusion: Reviews on the government quality assurance policies and procedures of DTaQ, DCMA, and NATO are executed and compared with each other. The results of this research are expected to be useful guidelines to improve GQA policies and procedures in Korea, making it possible to realize more efficient GQA activities in Korea.

• Knowledge Management Research
• /
• v.13 no.2
• /
• pp.19-35
• /
• 2012

This study empirically investigates the differences of dominant management problems (hereafter, DMPs) among transplants in different degree of localization, based on the exploratory case study on the nine transplants of Hyundai/Kia suppliers in US using AHP(Analytic Hierarchy Process) technique. On the results of the literature review, this study divides the DMPs of transplants into three main categories such as building human infrastructure, stabilizing manufacturing processes, and building learning network. Each categories is also divided into four subcategories. The degree of localization includes two variables such as the localization stage and the employee size of transplant. Main findings are as follows. First, 'Communication among Korean and local employees' is important DMP in all transplants examined. Second, 'Local adaptation of Korean manufacturing technology' and 'Education on the Korean culture and management practices' are more important DMPs for less-localized transplants than more-localized ones. On the contrary, 'Motivating local employees' is more important DMP for more-localized transplants than less-localized ones. Third, 'Education on the technology and quality' is more important DMP for transplants in post-production stage than in stabilization stage. On the contrary, 'Staffing local employees' is more important DMP for transplants in stabilization stage than in post-production stage. Fourth, 'Acquiring test and measurement equipments' is more important DMP for small-sized transplants than large-sized ones. On the contrary, 'adopting new technology' and 'Building local suppliers network' are more important DMPs for large-sized transplants than small-sized ones.

• The Journal of the Korea Contents Association
• /
• v.19 no.11
• /
• pp.33-45
• /
• 2019

The operation of the theater's seasonal program is an important service for the stability of theater management and audience development. However, the domestic theater season system has been around for 20 years, but still has not been established in practice compared to overseas theaters, and academic research is also lacking. Therefore, in this study, the government wanted to draw out elements of 'season system' program services and additional services provided by domestic and foreign theaters, and to calculate the importance of each attribute to suggest a plan to operate a seasonal service suitable for the actual conditions in Korea. Thus, through the analysis of seven theater seasonal programs, a study model consisting of two higher, seven median and 23 lower factors was derived. Based on this survey, 14 theater experts were asked to compare the priorities of each factor. Studies have shown that the composition of packages and works in program services is important, and that monetary factors are important in additional services. In other words, an important element in the seasonal system is judged to be the need to upgrade program services and selectively operate a small number of additional services with large audience needs to attract audiences.

• Proceedings of the Technology Innovation Conference
• /
• 2004.02a
• /
• pp.178-201
• /
• 2004

경제의 패러다임이 지식의 확산과 공유가 경제 성장의 주요한 요소로 대두되는 지식기반경제로 변화하게 되고, 융합 기술(fusion technology)의 중요성에 대한 인식으로부터 학제간(inter-disciplinary) 연구나 기술개발이 활발해지면서, 각 산업이 타산업과 맺고 있는 특정한 연계구조에 대한 분석은 정부의 기술정책이나 기업의 기술전략 수립에 필수적인 것으로 받아들여지고 있다. 특히 산업간 지식흐름의 구조를 파악하는 것은 산업간 협력(collaboration)의 형태나 파급효과에 대한 분석뿐만 아니라 기술 혁신을 촉진하기위한 혁신 클러스터(innovative cluster) 형성의 기초를 제공하는 것이라 하겠다. 따라서 본 연구는 기술집약적 장비에 체화된 유형자원의 간접적 지식 확산이 아닌, 특허 인용의 명백한 지식 흐름을 활용하여 한국 제조업의 지식 흐름 구조를 분석하고 이를 토대로 클러스터를 나누는 것을 목적으로 한다. 이를 위하여 특허 인용 정보가 존재하는 미국특허청(USPTO)의 자료를 이용하며, 여기에서 도출된 한국 특허의 인용관계를 통해 한국 제조업의 네트워크 및 클러스터를 생성하였다. 즉, 특허 분류를 산업 분류에 매칭(matching)시킴으로써, 특허의 인용관계를 각 특허가 속한 산업간의 지식흐름으로 변환하여 산업간 연계 구조를 파악하고 이를 토대로 한국 산업의 지식 클러스터를 생성함으로써 클러스터간 지식 흐름을 분석하고, 각 클러스터의 기술적 특성을 제시하였다. 본 연구는 한국 산업의 지식흐름을 미국특허청에 출원된 한국 특허를 활용하여 분석했다는 점에서 제기될 수 있는 해외 기술 시장으로의 전략적 차원의 출원에 의한 자료의 편중성문제와 지식흐름의 절대량이 아닌 상대량을 통해 클러스터링함으로써 발생될 수 있는 자료 활용의 한계점을 지니고 있다. 그러나 비체화 지식의 흐름을 특허인용관계를 통해 실증적으로 분석하고, 이를 통해 클러스터를 나누어 산업간 연계구조와 기간에 따른 변화 양상을 조명하며, 각 클러스터의 특성을 다양한 지표(indicators)로부터 설명했다는 데에서 의의를 찾을 수 있다. 본 연구의 결과는 기술혁신을 위한 국가 차원의 산업정책이나 기술개발과 관련한 기업의 기술전략에 활용될 수 있을 것이다.

• Management & Information Systems Review
• /
• v.5
• /
• pp.185-209
• /
• 2000

A review of shows that past research has focused predominately on foreign market entry strategy issues in relatively well-established firms. These studies have either ignored venture firms or have failed to treat these firms separately. Only recently, researchers have broadened their search to include aspects of the foreign market investment of the venture. The purposes of this study are to identify and explain the impact factors such as ownership specific advantage, transaction cost, and location specific advantage on the choice of foreign market entry strategy for venture firms. To find the perceived the foreign market entry strategy and determinant factors, 130 venture CEOs from the computer and communications equipment industries were asked to describe their venture's foreign market entry strategy through 17 questionnaire items on competitive method. Using factor analysis, the six determinant factors were categorized. To test the relationships between the foreign market entry strategy and factors such as ownership specific advantage, transaction cost, and location specific advantage, the data collected by questionnaire from 92 ventures. The main results of this research are as follows. First, the factors of ownership specific advantage have partially significant impact on the foreign market entry strategy of venture firms, Second, the factors of transaction cost have significant impact on their foreign market entry strategy. Third, the factors of location specific advantage have significant impact on their foreign market entry strategy. This study has produced evidence to demonstrate that the foreign market entry strategy profile of venture firms can be distinguished from those of relatively well-established firms. An expanded study would allow for stronger conclusions regarding the relative explanatory power of individual variables in the method. Additional research is also needed to examine other determinant variables connecting foreign market entry strategy.

• Korean Business Review
• /
• v.14
• /
• pp.149-168
• /
• 2001

Service firms have always been relationship oriented. the nature of service businesses is relationship based. As service finns, like banks, insurance finns, have grown, The masses of consumers have made the establishment of true relationships more difficult. Understanding the motivations of consumers to engage in relationships with marketers is important for both practitioners and marketing scholars. To develop an effective theory of relationship marketing, It is necessary to understand what motives consumers to reduce their available market choices. This article focuses on the development of the successful relationship strategies in domestic banks. The results of this study show the four types of relationship strategies - social bonds, structural bonds, financial bonds, and other bonds. Although the effectiveness of these strategies differs as the types of performances, All four types of relationship strategies are essential for building and maintaining relationships with customers. Totally, the order of influences on the performance is as follows; financial bonds, structural bonds, and social bonds.

• International Area Studies Review
• /
• v.14 no.3
• /
• pp.290-311
• /
• 2010

This study aimed at exploring the primary motivations in the behavior of MNCs' setting up R&D Labs in China, four main subjective motivations were founded. R&D Labs consisted of the following four types: local market support Labs, local technology support Labs, global technology center, and internationally interdependent Labs.he choices of the R&D Lab type features are different because of the various R&D investment motivations. Provided that MNCs' investment motivations in China are in order to obtain Chinese markets and customers, local market support Labs are supposed to be chosen so as to support Chinese markets; provided that investment motivations are in order to gain talents and science and technology resources, global technology centers are supposed to be used to achieve the highest synergy result; provided that investment motivations win an absolute competitive advantage in China, local market support Labs are extremely necessary in preoccupying markets; last but not the least, provided that investment motivations are environmental owing to their instability, local technology support Labs are a good choice for their relatively low R&D expenses.

• Journal of the Korea Convergence Society
• /
• v.9 no.12
• /
• pp.17-24
• /
• 2018

This study attempted to analyze technology convergence structure and key technology research sectors in bio-health. For this, network analysis was performed based on the patent outcomes achieved through national R&Ds. Then, a patent network was analyzed to derive problems and collect data from the National Science & Technology Information Service. With the five groups obtained through the analysis of IPC network and national R&D patents in bio-health based on a research frame network, topics were chosen based on the bio-healthcare technology system. Then, the technology with the greatest ripple effects was derived and compared to other sectors, suggesting a direction for national R&D investments. It is anticipated that this study would make a contribution to a search for R&D investment direction by additionally analyzing overseas patent data and improving correlation analysis between technology convergence and government-led R&D expenses.