• The Journal of the Korea Contents Association
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• v.12 no.9
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• pp.468-478
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• 2012

It is essential to have a trust with customer, especially in the airline context which provide the best service and movement to particular destinations. However, previous researches were performed only within restricted variables regarding this topic. Thus the purpose of this research was to investigate the relationship among trust's antecedents, trust and loyalty. A convenience sample of 298 travelers from airline customers was surveyed and 286 usable questionnaires were analyzed. According to the literature review, trust's antecedents were divided into the following variables: 'competence', 'benevolence' and 'problem solving ability'. Trust objects were divided into 'company trust' and 'front line service employee(FLSE) trust' accordingly. The findings of the study are as follows. First, company trust's antecedents which are 'competence', 'benevolence' and 'problem solving ability' yielded positive effects on company trust. Specifically, 'competence' has the strongest influence among variables. Second, as far as FLSE trust's antecedents are concerned, only 'competence' and 'problem solving ability' have positive effects on FLSE trust. Third, both company trust and FLSE trust influenced each other. Lastly, both company trust and FLSE trust have positive effects on loyalty.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.2
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• pp.681-688
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• 2017

This study examined the relationship between the cabin crew images and the airline employment decisions. The aim was to target college students to prepare for employment in airlines. The survey was conducted to achieve the research objectives using SPSS 20.0 based on 342 questionnaires. In addition, frequency analysis, factor analysis, reliability analysis, Correlation Analysis, and regression analysis were performed. The cabin crew image of the customer orientation and fashion affects the airline employment decisions of the students. The cabin crew image of professional expertise and appearance affect the airline employment decisions of the trust. The cabin crew image of customer orientation, fashion, and appearance affects the airline employment decisions of the students. Overall, the job must first be an understanding of the airline and it is necessary to consider a career professional approach. In addition, there is a need to recognize human services that emphasize the customer orientation factors of the crew.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.13 no.4
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• pp.58-75
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• 2005

본 연구는 국적항공사를 포함하여 지난 1998${\sim}$2001년까지 세계 주요 항공사들의 생산성의 변화 추이가 어떻게 전개되었고, 어떤 요인에 의해 영향을 받았는지를 분석하였다. 특히, 1997년 금융위기 이후 생산성의 변화에 주안점을 두었다. 추정결과, 우선 세계 주요 항공사들은 1998${\sim}$2001년 기간 동안 약 0.3%의 생산성 하락을 기록하였고, 이러한 생산성의 변화는 생산 프론티어에 비해 0.9% 악화된 반면, 산출물을 생산하는 기술 수준은 0.6% 확대된 것으로 분석되었다. 다음으로, 항공사의 '유상톤키로미터' 기준에 의한 규모별 생산성 증가율은 소형규모(group1)와 대형규모(group6)에 속한 항공사들에서 각각 3.5%, 2.1% 하락한 것으로 나타났다. 반면, 중형사들은 생산성의 증가가 이루어진 것으로 제시되었다. 또한, 기간별로는 1997년 금융위기 이후 1998년과 1999년은 각각 1.5%, 0.2%의 생산성 하락을 보였다가, 2000년은 1.7% 생산성이 다소 향상되었으며, 2001년 다시 1.2%의 생산성 하락을 보이고 있다. 마지막으로 항공사별로는 동 기간 동안 아시아지역 항공사들(AAR, SIA, ANA 등)은 생산상 향상을 가져온 반면, 미국 항공사들(UAL, AAL 등)은 생산성 하락을 가져온 것을 알 수 있다. 국적항공사의 경우에는 KAL은 1998${\sim}$1999년 기간 동안은 생산성 하락을 가져왔으나, 2000${\sim}$2001년은 큰 폭의 생산성 향상을 가져왔다. AAR은 1998년 생산성 하락이 이루어진 이후 1999년부터는 높은 생산성 향상이 이루어졌다.

• Aerospace Industry
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• s.91
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• pp.20-23
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• 2006

오랜 기간 동안 유지되어 온 양대 항공사 체제에 새로운 변화가 생겼다. 바로 제3민항인 제주항공이 취항했기 때문이다. 지역항공사를 표방하고 저렴한 항공운임으로 국내 항공시장에 변화를 몰고 올 제주항공에 대해 알아본다.

• Journal of Advanced Navigation Technology
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• v.15 no.5
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• pp.913-924
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• 2011

This study purpose to find out how the relationship characteristics between travel agencies and airlines affect the conflict. As a result of analysis, competition, specialty, uncertainty of environment, frequency of contact and cooperation from the airline's answers have an effect on conflict while variability of environment, similarity, frequency of contact and specialty from the travel agency's answers are affected. In terms of relationship characteristics and conflict between airlines and travel agencies, competition, similarity, frequency of contact and difference of perception and communication difficulty are affected. The relationship characteristics from the result of this study makes a contribution in reducing conflict and improving positive relationship between airlines and travel agencies.

• The Journal of the Korea Contents Association
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• v.10 no.10
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• pp.418-428
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• 2010

The purpose of this study is to prove that job embeddedness perceived by airline employees has influence on their job satisfaction, organizational commitment and turnover intention. First, this study shows that the three factors of the job embeddedness have a positive relation with the job satisfaction, organizational commitment. Second, the fit factor of job embeddedness has a negative relation with the turnover intention, but the link factor and sacrifice factor of job embeddedness are not significant. Third, the job satisfaction and organizational commitment are significant to turnover intention. The result implies that the executives of airline corporation should try to encourage organizational culture allowing employees to maximize job embeddedness.

• Journal of Advanced Navigation Technology
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• v.15 no.1
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• pp.1-10
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• 2011

The purpose of this study was to investigate relations between tele-marketer's job stress on organizational effectiveness in airline. Research finding were firstly, job stress significant negative impacted on job satisfaction and turnover intention. but the job stress didn't effect to tele-marketer's organizational commitment. Secondly, job satisfaction significantly influenced organizational commitment. Finally, job satisfaction and organizational commitment significant negative impacted on turnover intention. Based on the research findings, airline's call center tele-marketer's manager have to examine cause variables of job stress and to suggest effective methods and practice that could manage organization effectively to lessen job stress as much as possible.

• Journal of the Korea Convergence Society
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• v.13 no.2
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• pp.263-272
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• 2022

This study was to examine the effect of job insecurity on their psychological contract violation and job satisfaction among airline crew members. Also, this study intended to give meaningful hint in reducing job insecurity crew members feel, and, by examining ways to relieve psychological contract violation, give theoretical and practical suggestions on human resource management of airlines. The findings from empirical analysis are as follows. First, H 1-1 that job insecurity of airline cabin crew members will have positive effect on their transactional psychological contract violation was adopted. Second, H 1-2 that job insecurity of airline cabin crew members will have positive effect on their relational psychological contract violation was adopted. Third, H 2-1 that transactional psychological contract violation of airline cabin crew members will have negative effect on their job satisfaction was adopted. In contrast, H 2-2 that relational psychological contract violation of airline cabin crew members will have negative effect on their job satisfaction was rejected. Finally, H 3 that job insecurity of airline cabin crew members will have negative effect on their job satisfaction was adopted.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.4
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• pp.91-100
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• 2017

Movements using aircraft are continuously increasing. This is because options for airlines, including eight national airlines, are becoming more diverse. In particular, FSC and LCC provide different services and prices, so it is not easy to choose, but it is analyzed that safety is the most important factor when selecting airlines in 2013 and 2017(all age groups are the same). There was a difference between 2013 and 2017 for each age group. In particular, the importance of price factors is high in 2017 compared to 2013, and other items in the 40s and 50s are also significantly changed.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.261-266
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• 2007

본 연구는 항공사 기내서비스의 서비스 프로세스분석을 통한 서비스품질감사 시스템 개발에 관한 연구이다. 서비스는 고객과의 상호작용에 의해 창출되는 그 특성으로 인해 과정이 중시된다. 서비스 프로세스에 관한 연구는 서비스 개발단계에서 전체 서비스의 효율을 위해 미리 계획하는 것이 일반적이나 고객과의 상호과정을 거친 서비스창출 후에도 그 품질을 측정하기 위해 여러 가지 방법으로 분석이 이루어진다. 본 연구에서는 서비스청사진 기법을 통하여 항공사 기내서비스의 서비스프로세스를 분석하고 이를 서비스품질감사를 위한 체크 리스트 도구개발에 활용하여 최종적으로는 항공사의 기내 서비스품질감사 시스템을 개발하고자 한다.