• Journal of the Korean Society for Library and Information Science
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• v.45 no.3
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• pp.327-343
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• 2011

The goal of this study was to examine ways to improve the quality of databases of the Korean National Assembly Digital Library(KNADL). In order to achieve the goal, we first designed an assessment tool that could measure the quality of the 'contents,' the 'service,' and the 'system' of the KNADL's databases. Each of the three categories also had sub-categories-i.e., eight sub-categories for 'contents'(e.g., accuracy, recency, ${\cdots}$), seven sub-categories for 'service'(e.g., convenience for request, rapid response, ${\cdots}$), and seven sub-categories for 'system'(e.g., usability, response time, ${\cdots}$). We thenconducted a survey using the assessment tool we developed and gathered a total of 270 responses from users of KNADL's databases. We used Excel and PASW Statistics 18 for data analysis. Each sub-category was measured by its importance and by the level of satisfaction(implemented from the DigiQUAL project). Finally, we performed an importance-satisfaction analysis(ISA) to identify what action(i.e., maintain, concentrate, low priority, and exceed) needs to be made in each sub-category. We concluded the paper with some useful suggestions for improving the quality of KNADL's databases.

• Journal of Korea Society of Industrial Information Systems
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• v.25 no.4
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• pp.49-63
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• 2020

Municipal governments today are facing increasingly complex issues while resources continue to be constraint but the service quality expectation from citizen is more demanding. They must develop and implement tools that help manage operations more efficiently. While Lean Six Sigma principle and tools have been widely applied to profit organizations, the extant literature has not provided many cases of such application to local governments. This research presents a case study of applying Lean Six Sigma approaches and tools to a municipal government of a small town in USA to improve process efficiency, quality performance, and citizen satisfaction. In this case study, DMAIC (Define, Measure, Analyze, Implement, and Control) is used as a tool to define current issues, develop, and measure performance metrics, and recommend action plans. The result of this case study shows that applying the principles and tools of Lean Six Sigma provides an excellent way to improve the process efficiency and quality of providing public work services at a local government.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.1
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• pp.369-391
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• 2018

The purpose of this study was to develop a measurement scheme that assesses organizational performances in library department unit level by applying PCSI model, a Public-service Customer Satisfaction Index. Specifically, this study adopted the Antecedent Model, a component of the PCSI's three-part model, that consists of a total of 12 service quality indices. The study selected a large-scale library as a case to analyze and design a method. We analyzed the library's organizational missions and goals set by each of its six departments, and then mapped them with each of the 12 service quality indices. This mapping was further developed as a work analysis scheme of the library and as a measurement tool. A total of 341 library users participated in a survey that was designed to assess 12 service quality indices. As a result service quality was measured for each index, which in turn, calculated the library's service performance index for both entire and individual units of the library. The results reveled the measurement tool useful in assessing service performances for both individual unit and the entire library.

• Journal of KIISE:Software and Applications
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• v.34 no.8
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• pp.752-762
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• 2007

The PSP (Personal Software Process) is developed to help developers make high-quality products through improving their personal process. With consistent measurement and analysis activity that the PSP suggests, developers can identify process deficiencies and make reliable estimates on effort and quality. However, due to the high-overhead and context-switching problem of manual data recording, developers have difficulties in collecting reliable data, which can lead wrong analysis results. On the other hand, the paper-based process guides of the PSP are inconvenient to navigate its process information and difficult to attach additional information. In this paper, we introduce a PSP supporting tool developed to handle these problems. The tool provides automated data collection facilities to help acquire reliable data, an EPG (Electronic Process Guide) for the PSP to provide easy access and navigation of the process information, and an experience repository to store development experience as additional information about the process.

• The Transactions of the Korea Information Processing Society
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• v.5 no.7
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• pp.1759-1773
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• 1998

This paper introduces a maintenance support tool for C++ programs. The tool was extended by adding a documentation supporting tool(DT) and an OOD/OOP style guidelines supporting tool(OOD\ulcornerP-GT) to previous work results, the complexity measurement tool(CT) and the visualization tool(VT). The tool was named C++ MT. For the extention, we studied a documentation method of object oriented programs, analyzed and grouped the OOD/OOP style guidelines suggested in some works. The DT developed in this paper helps programmer understand, cange, and est programs, and also extract the reuse components. OOD/P-GT provides guielines for programmer to improve program quality.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2004.11a
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• pp.414-418
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• 2004

Quality system of construction industry in Korea was a means to prevent unqualified construction work. But lately, it has became an essential requirement. So, lots of construction companies acquire ISO quality management system which provides fundamental management criteria. Now, most of the Korean construction companies have got IS0 quality management system. So, getting ISO quality management system doesn't mean advantage in public competition of construction bidding and that causes increase in the maintenance cost. That's why some construction companies abandon the 150 certificate. Therefore, the authors need to check the effect of ISO quality management system. For this, the authors provide the performance measurement index of ISO quality management system.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.4
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• pp.5-25
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• 2012

The purpose of this study is to develop a measurement tool for the quality of information commons. Information commons is a physical, technological, social, and intellectual place where library users can experience various educational, research, and cultural activities. It is recently gaining popularity and several libraries have implemented it to help users share knowledge and interact with each other. It also intends to provide a place for collaboration, learning, and rest. Despite its benefits and usefulness, there is no measurement tool explicitly designed for the quality of information commons. This study used in-depth personal interview, compared prior studies, and conducted a pilot study to elicit library users' perceptions on information commons and factors influencing on the perceived quality of information commons. Groups of initial items were emerged through classifying and clustering key concepts in the data. Then, the validity of the items were verified through a pilot study. The findings of this study will be useful for developing more reliable and valid survey measurement tool.

• Information Systems Review
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• v.3 no.2
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• pp.289-303
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• 2001

The online stock transactions are gaining popularity at an incredible speed these days as more and more investors are adopting Internet as a new and convenient way of handling such transactions. As a consequence, the market for online stock exchange services is getting increasingly competitive; measuring and managing the quality of such services have become a crucial issue to the survival and growth of the stock brokerage houses. Unfortunately, however, little research effort to date has been made as to developing a set of valid and reliable measures for assessing investor perceptions of the quality of the online stock exchange service. The present study generates and tests a new set of multi-item measures for the quality of the online stock exchange service from an investor's perspective. This set of measures can be used in various stages and aspects of formulating online marketing strategies for stock brokerage firms. Marketing implications of this instrument for service providers are discussed.

• The Journal of the Korea Contents Association
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• v.18 no.12
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• pp.25-34
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• 2018

With the higher competition of university environment, universities has been adapted Customer Satisfaction Index (CSI). However, the problem of CSI focuses on score and ranking announcement. In public sectors, PCSI model is used because of increasing its strategic utilization by providing diagnosis of the phenomenon and direction for future improvement through causal model analysis. The purpose of this research is to develop a measurements of university satisfaction using PCSI. This research demonstrates validity and reliability of PCSI using test-retest method using multi-group confirmatory factor analysis. The results of this research indicate that the reliability and validity of the PCSI model is verified. Service product quality, service delivery quality, environment quality and social quality have positive effects on customer satisfaction. In turn, customer satisfaction have positve effects on university performance and social performance. In conclusion, service quality, PCSI, and service performance are clarified to be appropriate components of the satisfaction survey. These results can be used to measure the satisfaction level of education at actual universities. It is expected that practical basic data can be obtained to improve the quality of university education.

• Journal of the Society of Cosmetic Scientists of Korea
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• v.31 no.1 s.49
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• pp.79-83
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• 2005

The important elements influencing on the quality of make-up cosmetics are not only the ingredients themselves but also the cosmetic tool that delivers the ingredients. But sensory analysis by a has been used on a number of occasion. Therefore it is not reliable to apply the data to other products and not easy to identify the elements influencing the qualities of cosmetics. So we Intend to understand the elements influencing the quality of cosmetics and prepare the foundation by introducing objective measurement method. In this study, we fix the loose powder and make new loose powder puff. So we can accomplish objective measurement.