• Title/Summary/Keyword: 편의점소비자

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A Comparative Study on User Experience of Contactless Retail Services between Chinese and Korean Users (비대면 소매 서비스에서 중국인과 한국인의 사용자 경험 비교 연구)

  • Yang, Chen-Yue;Kim, Seung-In
    • Journal of Digital Convergence
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    • v.18 no.10
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    • pp.381-387
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    • 2020
  • In order to study the similarities and differences of user experience of contactless retail services between Chinese and Korean users, this study focuses on E-mart 24 Self Convenience Store Gimpo DC Branch, Conducted in-depth interviews with Chinese and Korean users who have experience. The interviews are based on the 7 principles of Peter Morville's Honeycomb Model. As a result, the satisfaction of Chinese users is higher than that of Korean users. Human touch, and the desire for a faster society made Korean users more resistant to E-mart 24 Self Convenience Store. Chinese users raised concerns about the inconvenience of the system with little consideration for foreign users. It is expected that this study will help E-mart 24 Self Convenience Store to satisfy users from more cultural backgrounds.

Segmentation of Convenience Store Consumers by Motivation, and Satisfaction (쇼핑동기에 따른 편의점 소비자 세분화와 만족)

  • Jae Yoon LEE;Young Eun LEE
    • The Korean Journal of Franchise Management
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    • v.14 no.3
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    • pp.53-67
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    • 2023
  • Purpose: This study aims to explore the shopping motivations of consumers at South Korean convenience stores and create distinct consumer segments based on these motivations. Additionally, the research seeks to propose tailored marketing strategies for convenience stores by analyzing consumer demographics and satisfaction levels within each segment. Research design, data and methodology: Using factor analysis, we identify three primary shopping motivation factors: "social/leisure," "functional," and "convenience." Subsequently, we use cluster analysis to group convenience store consumers into three categories: the "convenience-seeking group," the "function/convenience-seeking group," and the "multipurpose-seeking group." To gain a deeper understanding of each consumer segment, we investigate how demographic factors relate to their levels of satisfaction. Results: These findings offer valuable insights for adapting to shifting consumer preferences and the increasingly competitive landscape of South Korean convenience stores, especially in the expanding services offered by online businesses. Conclusions: This research emphasizes the significance of developing marketing strategies tailored to address the distinctive needs and preferences of individual consumer segments. These strategies empower convenience stores to establish a competitive advantage in the market.

EInfluence Food-related Lifestyle of Chinese Customers on Purchase Intention for Korean Ramen - Moderatoring Effects of Food Neophobia and Korean Attitude to Food Safety - (중국 소비자의 식생활 라이프스타일이 한국 라면 구매의도에 미치는 영향 - 푸드네오포비아와 한국 식품안전태도의 조절효과 중심으로 -)

  • Ha, Heon-Su
    • Culinary science and hospitality research
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    • v.22 no.3
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    • pp.92-107
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    • 2016
  • The purpose of this study is to investigate how food-related lifestyle of Chinese customers affect purchase intention for Korean Ramen and to verify the moderator effects of food neophobia and Korean attitude to food safety between them using hierarchical regression analysis suggested by Baron & Kenny. The findings and implications can be summarized as follows. First, while food-explorer or convenience-oriented traits in Chinese customers have significant and positive effects, the health-oriented trait has a negative effect on purchase intention of Chinese customers for Korean Ramen. Second, there is negative moderating effect between the trait of convenience-oriented and purchase intention of Chinese customers for Korean Ramen. Third, there is a positive moderating effect between the trait of food-explorer or convenience-oriented, and purchase intention of Chinese customers for Korean Ramen.

A Study on the Effect of User Value on Smartwatch Digital HealthcareAcceptance Intention to Promote Digital Healthcare Venture Start Up (Digital Healthcare 벤처창업 촉진을 위한, 사용자 가치가 Smartwatch Digital Healthcare 수용의도에 미치는 영향 연구)

  • Eekseong Jin;soyoung Lee
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.18 no.2
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    • pp.35-52
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    • 2023
  • Recently, as the non-face-to-face environment has developed due to COVID-19 and environmental pollution, the importance of online digital healthcare is increasing, and venture start-ups and activities such as health care, telemedicine, and digital treatments are also actively underway. This study conducted the impact on the acceptability of digital healthcare smartwatches with an integrated approach of the expanded integrated technology acceptance model (UTAUT2) and the behavioral inference model (BRT). The most advanced integrated technology acceptance model for innovative technology acceptance research was used to identify major factors such as utility expectations, social effects, convenience, price barriers, lack of alternatives, and behavioral intentions. For the study, about 410 responses from ordinary people in their teens to 60s across the country were collected, and based on this, the hypothesis was verified using structural equations after testing reliability and validity of the data. SPSS 23 and AMOS 23 were used for research analysis. Studies have shown that personal innovation has a significant impact on the reasons for acceptance (use value, social impact, convenience of use), attitude, and non-use (price barriers, lack of alternatives, and barriers to use). These results are the same as the results of previous studies that confirmed the influence of the main value of innovative ICT on user acceptance intention. In addition, the reason for acceptance had a significant effect on attitude, but the effect of the reason for non-acceptance was not significant. It can be analyzed that consumers are interested in new ICT products and new services, but purchase them more carefully and selectively. This study has evolved from the acceptance analysis of general-purpose consumer innovation technology to the acceptance analysis of consumer value in smartwatch digital healthcare, which is a new and important area in the future. Industrially, it can contribute to the product's purchase and marketing. It is hoped that this study will contribute to increasing research in the digital healthcare sector, which will play an important role in our lives in the future, and that it will develop into in-depth factors that are more suitable for consumer value through integrated approach models and integrated analysis of consumer acceptance and non-acceptance.

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Willingness To Pay For Green Electricity Considering Sequence Effect (Sequence Effect를 고려한 신재생에너지전력 지불의사액 연구)

  • Kim, Haeyeon;Park, Jooyoung;Kim, Jihyo;Heo, Eunnyeong
    • 한국신재생에너지학회:학술대회논문집
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    • 2010.11a
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    • pp.139.1-139.1
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    • 2010
  • 제 3차 국가에너지기본계획이 시행됨에 따라 전체 에너지 공급량 중 신재생에너지가 차지하는 비율은 점차 늘어날 전망이다. 이와 관련하여 2012년부터 RPS 시행이 확정되었다. RPS(신재생에너지 의무비율할당제)는 신재생에너지에 의한 발전 비율을 설정함으로써 공급을 늘리는 긍정적인 측면이 있으나 이와 동시에 전기요금 인상을 수반한다. 요금 인상으로 인하여 발생할 수 있는 소비자의 반감을 완화시키고 전기요금에 대한 현실적인 합의점을 찾으려면 소비자가 재생에너지 전력에 대하여 어느 정도의 지불의사를 가지고 있는지에 대한 연구가 선행적으로 진행되어야 한다. 한편 RPS의 도입은 신재생에너지 원간 가격경쟁을 촉진시키게 된다. 이 과정에서 성장잠재력이 높은 에너지원이라 하더라도 현재의 발전단가가 높다면 잠재력을 발휘하기 전에 도태될 가능성이 있다. 이러한 RPS 도입의 영향에 대처할 수 있는 정책수립의 기초자료를 마련하기 위해, 재생에너지 전력에 대한 소비자 측면의 효용이 원별로 분석될 필요가 있다. 본 연구에서는 조건부 가치평가법(Contingent Valuation)을 적용하여 수력, 풍력, 태양광으로 발전된 재생에너지 전력에 대한 지불의사액(Willingness to Pay)을 추정하였다. 단일 설문지 내에서 여러 에너지원에 대한 지불의사액을 순차적으로 물어보게 될 경우, 질문순서가 지불의사액 추정에 편의를 가져오는 순서효과(Sequence Effect)가 발생할 수 있다(Boyle et al.,1993). 이러한 순서효과를 제거하기 위해서 유형에 따라 질문순서를 다르게 하여 각 에너지원에 대한 지불의사액을 묻는 방향으로 설문을 설계하였다. 분석결과 수력, 풍력, 태양광으로 발전한 전력에 대한 지불의사액 간에는 유의한 차이 가 나타나지 않았으며, 순서효과로 인한 편의 또한 지불의사액에 유의한 영향을 미치지 않는 것으로 관측되었다.

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The Determinants of Switching On·Off-Line Channels for Consumers (소비자의 온·오프라인 채널이동 유형의 결정요인에 대한 연구)

  • Jun, Sangmin
    • Journal of Digital Convergence
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    • v.11 no.12
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    • pp.245-256
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    • 2013
  • This study illustrates factors that determine consumer types based on ways in which they alternate between online and offline channels for searching and eventually buying their desired products. This study conducted an online survey targeting 1,040 consumers. As per the study, consumer types fall into five groups: 1) on-on type(online search${\rightarrow}$online buying), 2) off-off type(offline search${\rightarrow}$offline buying), 3) on-off type(online search${\rightarrow}$offline buying), 4) off-on type(offline search${\rightarrow}$online buying), and, 5) on-off-on type(online search${\rightarrow}$ offline search${\rightarrow}$nline buying). The primary factors that determine how the different consumer types switch between online and offline channels are price orientation, convenience orientation,, risk-aversion orientation, and channel familiarity. Although they feel cross-channel shopping can be cumbersome, the findings show that cross-channel consumers would gladly switch channels to buy cheaper and proven products. The findings of this study will be useful for businesses that have both online and offline channels and point out the theoretical aspects of the decision-making process as consumers switch between channels.

Study on the Relationships Among Perceived Shopping Values, Brand Equity, and Store Loyalty of Korean and Chinese Consumers: A Case of Large Discount Store (한국과 중국 소비자의 쇼핑 경험가치 지각과 브랜드자산 및 점포충성도의 관계에 관한 비교 연구: 대형 할인점을 중심으로)

  • Hwang, Soonho;Oh, Jongchul;Yoon, Sungjoon
    • Asia Marketing Journal
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    • v.14 no.2
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    • pp.209-237
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    • 2012
  • 1. Research Purpose Consumers rely on various clues to evaluate their decision to patronize a retail store, and store brand is one of them (Dodds 1991; Grewal et al. 1998). As consumers find ever increasing variety of contact points connecting them to specific store, the value of experiential shopping as a means of increasing store's brand equity warrants greater attention from scholars of retail management. Retail shopping values are credited for creating not only cognitive experiences like brand knowledge but also emotional experiences such as shopping pleasure and pride (Schmitt 1999). This may be because today's consumers place emphasis on emotional values associated with shopping pleasure, lifestyle brought to life, brand relationship, and store atmosphere more than utilitarian values such as product quality and price. Many previous literature found this to be true (Ahn and Lee 2011; Mathwick et al. 2001). This brings forth important research issues and questions regarding the roles of shopping experiential values and brand equity with regard to consumer's retail patronage choice. However, despite this importance, research on this area remains quite inadequate (Hwang 2010). For this reason, this study aims to verify the relationships among experiential shopping values, retail store brand equity and tries to link that with customer loyalty by surveying large-scale discount store shoppers in Korea and China. 2. Research Contents In order to carry out the research objective, this study conducted comprehensive literature survey on previous literature by discussing major findings and implications with regard to shopping values and retail brand equity and store loyalty. For data collection, researcher employed survey-based research method where data were collected in two major cities of Korea (Seoul) and China (Bejing) and sampling frame was based on patrons of large discount stores in both countries. Specific research questions raised in this study are as follows; RQ1: How do Korean and Chinese consumers differently perceive of shopping values regarding shopping at large-sclae discount stores? RQ2: Are there differences in consumers' emotional consumption propensities? RQ3: Do Korean and Chinese consumers display different perceptions of brand equity towards large-scale discount stores? RQ4: Are there differences in relationships between shopping values and brand equity for Korean and Chinese consumers? For statistical analysis, SPSS17.0, AMOS17.0 and SmartPLS were employed. 3. Research Results The data collected through face-to-face survey conducted in Seoul and Bejing revealed appropriate data validity and reliability as a result of exploratory/confirmatory factor analysis and reliability tests, andh SEM model yielding satisfactory model fitness. The result of the study may be summarized by three main points. First, as a result of testing differences in consumption dispositions, Chinese consumers showed higher scores in aesthetic and symbolic dispositions, whereas Korean consumers scored higher in hedonic disposition. Second, testing on perceptions toward brand equity of large discount stores showed that Korean consumers exhibited more positive perceptions of brand awareness and brand image than Chinese counterparts. Third, the result of exploratory factor analysis on the experiential shopping values revealed different factors for each country. On Korean side, consumer interest value, aesthetic value, and hedonic value were prominent, whereas on Chinese side, hedonic value, aesthetic value, consumer interest value, and service excellence value were found salient. 4. Research Implications While many previous studies on inter-country differences in retailing area mainly focused on cultural dispositions or orientations to explain the differences, this study sets itself apart by specifically targeting individual consumer's shopping values from an experiential viewpoint. The study result provides important theoretical as well as practical implications for large-scale discount store, especially the impotance of fully exploring the linkage between shopping values and brand equity, which has significant influence on loyalty. Therefore, the specific implications deriving from the result shed some important insights upon the consumption values based on shopping experiences and brand equity. The differences found in store shoppers between the two countries may also provide useful insights for Korean and Chinese retailers who plan to expand their operations globally. Related strategic implications derived from this study is the importance of localizing retail strategy which is based on the differences found in experiential shopping values between the two country groups. Especially the finding that Chinese consumers value consumer interest and service excellence, whereas Koreans place importance on hedonic or aesthetic values indicates the need to differentiate the consumer's psychographical profiles when it comes to expanding retail operations globally. Particularly important will be to pursue price-orienated strategy in China in consideration of the high emphasis on consumer interests and service excellence, but to emphasize the symbolic aspects of brand equity in Korea by maximizing the brand equity associated with aesthetic values and hedonic orientations. 5. Recommendations This study focused on generic retail branded discount stores in both countries, thus making it difficult to tease out store-specific strategies based on specific retail brands. Future studies may benefit fro employing actual brand names in survey questionnaire to verify relationship between shopping values and brand-based store strategy. As with other studies of this nature, this study needs to strengthen the result's generalizability by selecting respondents from a wider spectrum of respondents.

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Study on Consumption Patterns and Degree of Checking Food-Nutrition Labeling of Convenience Foods at Convenience Stores by Young Adult Workers in Busan (부산 거주 20대·30대 직장인의 편의점 편의식 이용 및 식품영양표시 확인 정도)

  • Han, Min-Hye;Choi, Ki-Bo;Lyu, Eun-Soon
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.43 no.2
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    • pp.309-317
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    • 2014
  • The purpose of this study was to investigate convenience foods at convenience stores, by examining consumption patterns, as well as the degree of checking food-nutrition labeling. In this study, 208 workers in Busan in their 20s or 30s were surveyed using 1:1 interview questionnaires. The weekly usage frequencies of cup-ramyeon, gimbap, ramyeon, and sandwiches were 41.0%, 39.4%, 32.7%, and 19.0% respectively. The usage frequency of convenience foods was 12.0% for 'over 5 times/week', 23.0% for '3~4 times/week', 31.7% for '1~2 times/week', 29.8% for '1~2 times/month', and 3.4% for zero usage. Workers in their 20s showed a significantly (P<0.05) higher rate in the '3~4 times/week' as well as '1~2 times/week' intervals than workers in their 30s. Single people showed a significantly (P<0.01) higher rate than married people. Workers in their 20s showed a significantly higher score for the '3~4 times/week' as well as '1~2 times/week' intervals (P<0.05). The mean score of checking food labeling was 4.02/5.00 for the manufacturer's date, or expiration date, 3.23/5.00 for weight or volume, 2.99/5.00 for cooking method, and 2.85/5.00 for storage method. Females showed significantly (P<0.01) higher rates for checking the manufacturer's date or expiration date, as well as source of the raw material. Single workers showed significantly (P<0.01) higher rates for checking the manufacture's or expiration date as well as storage method. The mean score for checking nutrition labeling was 3.06/5.00 for calories, 2.84/5.00 for trans fat, 2.80/5.00 for sodium, and 2.76/5.00 for cholesterol. Females showed a significantly (P<0.01) higher rate for six of 10 items. Workers in their 20s showed a significantly (P<0.05) higher rate for four of 10 items. Expert officials showed significantly higher rate for six of 10 items (P<0.05) and two of 10 items (P<0.01), respectively.

A Visualization of Movie Review based on a Semantic Network Analysis (의미연결망 분석을 활용한 영화 리뷰 시각화)

  • Kim, Seul-gi;Kim, Jang Hyun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2018.10a
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    • pp.197-200
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    • 2018
  • The aim of current research is to suggest a interface for movie reviews at a glance through semantic network analysis. The implication of this study is to systematically investigate the structure of eWoM. Specifically, by visualizing semantic networks of movie reviews this study attempts to provide a prototype of a possible review system that can check the response of movie viewer at a glance.

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A Survey on the Security Vulnerability for Internet of Things (사물인터넷의 보안 실태에 관한 조사)

  • Seung-Won Ko;Jae-Kyung Park
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2023.07a
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    • pp.629-630
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    • 2023
  • 최근 아파트의 월패드 해킹 사건과 같이 사물인터넷의 보안이 매우 심각한 상황이다. 사물인터넷은 자동화된 데이터 수집, 분석, 의사결정으로 효율성과 생산성 향상하고, 실시간으로 모니터링이 가능하면서 저비용으로 개발이 가능하다. 그리고 현재 인공 지능, 빅 데이터 및 클라우드 컴퓨팅 등 다양한 기술과 융합이 가능해 더욱 발전할 전망을 가지고 있다. 그러나 활용 범위가 갈수록 방대해지지만 현재 기술력으론 완벽한 보안을 실현하기가 어려운 것이 현실이다. 그리고 해킹의 대부분 직접적인 피해 당사자인 소비자들은 스마트홈이 주는 편의에 대해서만 알 뿐 보안 위협요소에는 잘 알지 못한다. 스마트홈의 보급이 빨라지고 있지만 정부 및 제조사에서 아직 스마트홈 보안에 관련한 홍보 및 교육이 따라가지 못하기 때문이다. 이러한 점을 보완하기 위해 본 논문에선 스마트홈의 보안 실태와 보안 요구사항에 대해서 다양한 방안을 살펴보고자 한다.

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