• 한국의류산업학회지
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• 제13권5호
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• pp.705-716
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• 2011

The purpose of this study was to investigate salesperson's perception of fashion company in the middle management system of department store. This study was conducted by a qualitative research method. An in-depth interview was managed to 14 fashion shop managers and salesperson who have three or more years of work experience at the department store. Interview details were classified three categories: relations with fashion company and others, concern with products supply, concern with products sales. First, the positive factors on relations with fashion company are mutual trust, stability of fashion company, coordination and consideration for shop, communication with fashion company, methodical IT system, methodical education, and social gathering support. The negative factors are unilateral breach of contract from fashion company, communication problem, gap between sales status in shop and product design in fashion company, lack of professional education, difficulty of participating in education, and inadequate employee benefits. Second, the positive factor on products supply is priority of products supply. The negative factors are lack of main items, product procurement lacking rapidity, and problem of securing a supply. Third, the positive factors on products sales are brand pride, display and information support about products, and free gift support. The negative factors are unfair selling commission policy, sales pressure, and excessive responsibility.

• 한국의류산업학회지
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• 제16권3호
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• pp.378-385
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• 2014

This study examined the differences in job related variables, job satisfaction and job performance against demographic characteristics and the impacts of job related variables on job satisfaction and job performance. A questionnaire survey collected data from september $1^{st}$ and $7^{th}$ 2011. A convenience sample was drawn from salespersons working for department stores in Daegu and Pohang. A total of 337 responses were complete and usable questionnaires. Data were tested through factor analysis, t-test, ANOVA, and regression analysis, using SPSS 21.0. The results of this study are as follows: First, six factors were extracted from job related variables (positive reaction of customer, career of salespeople, interpersonal relations, influence of salesperson, customer complaints, overwork). Second, there were significant differences in job related variables, job satisfaction, and job performance according to age, marital status, average monthly income, work period, and job position. Third, regression analysis between job related variables and job satisfaction showed that the most influential predictor of job satisfaction was career of salespeople, followed by interpersonal relations, influence of salesperson, customer complaints, and overwork. The most influential predictor between job related variables and job performance was positive reaction of customer, followed by career of salespeople, interpersonal relations, influence of salesperson, and customer complaints.

• 정보처리학회논문지B
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• 제13B권3호
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• pp.315-322
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• 2006

개미 군락 시스템(Ant Colony System, ACS)은 조합 최적화 문제 중의 하나인 방문 판매원 문제에(Traveling Salesman Problem, TSP) 간단하게 응용할 수 있고 좋은 결과를 보여주었으며 최근에는 영상처리 분야의 패턴 인식, 영상 추출, 에지 검색 등에 응용되고 있다. 에지 검색은 검색된 에지를 이용하여 문서 분류, 문자 인식, 얼굴 인식 등과 같은 분야에서 다양하게 응용될 수 있다. 기존의 연산자 위주의 에지 검색 기법들은 에지를 명확하게 검색한다고 해도 이 검색 결과를 이용하여 다음 단계의 영상처리를 위해서는 그 목적에 맞도록 새로운 후처리 작업을 거쳐야 한다는 단점이 있다. 본 연구에서는 개미 군락 시스템의 특성을 이용하여 에지의 명확한 검색뿐 아니라, 좀 더 안정적이고(robustness) 유연성을(flexibility) 갖는 에지 검색 기법을 제안하며 실제 디지털 영상에 적용하였을 때 만족할 만한 결과를 얻을 수 있었다.

• 한국의류산업학회지
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• 제10권6호
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• pp.873-881
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• 2008

The purpose of this study is to examine the effects of sales person's perception of ethical management on job performance in department stores. Sales person's perception of ethical management consists of such things as fairness, looking for short-term profits and observing the rules. Job performance consists of such things as sales person's organizational commitment, Sales person's service delivery level, rational operations, and participational attitude. For these purposes, the author developed several hypotheses. The data was collected from 435 sales person's in department stores. The results of this study are as follows: First, fairness, looking for short-term profits, and observing the rules had a significantly positive effect on sales person's organizational commitment. Second, fairness and observing the rules had significantly positive effect on sales person's service delivery level. Third, fairness had a significantly positive effect on rational operation. Fifth, looking for short-term profits and observing the rules had significantly positive effect on participational attitude. At the end of this paper, limitations, further research directions, and implications are suggested.

• 한국의류학회지
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• 제37권1호
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• pp.51-63
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• 2013

This study investigates the effect of verbal and nonverbal communication on customer emotions and service quality perceptions. The subjects used in this study were customers of a fashion shop in Sunchon South Korea. The questionnaires were conveniently sampled from July 2010 to August, 2010. Questionnaire data from 335 customers of a national brand were analyzed through a reliability analysis, factor analysis, and multiple regression analysis. The results of this study are as follows. First, it was found that the verbal communication of service providers have a significant impact on customer emotion. Second postures/proxemics and physical appearance/paralanguage (out of 3 factors of nonverbal communication) have significant (+) influences on the positive emotion of customers and kinesics have significant (-) effects on the negative emotion of customers. Third, the verbal communication of service providers has a considerable impact on customer service quality perceptions. Forth, given the relationship between non-verbal communication and service quality, it was represented that all factors (postures/proxemics, physical appearance/paralanguage, and kinesics) of nonverbal communication, have significant positive influences upon customer service quality perceptions. Fifth, it was found that customer emotions have a significant impact on customer service quality perceptions.

• 감성과학
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• 제9권2호
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• pp.101-109
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• 2006

판매원이 소비자의 얼굴외모를 보고 구매 선호도를 판단할 수 있다면 이에 대응하는 판매전략을 수립할 수 있을 것이다. 이를 위한 선결과제는 얼굴외모에 따라 구매 선호도의 차이를 밝히는 것이다. 따라서 본 연구의 목적은 눈썹유형별로 의복 구매 선호도의 차이를 분석하는 것이다. 관상학적인 방법으로 눈썹유형을 다섯 가지로 분류하고, 눈썹유형에 따라 의복 구매 선호도의 차이를 분석하였다. 분석결과, 눈썹 끝이 처진 사람들은 눈썹 끝이 오른 사람들에 비하여 평범한 이미지, 단순한 이미지, 점잖은 이미지, 얌전한 이미지의 의복을 더 선호하는 것으로 나타났다.

• 대한가정학회지
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• 제41권12호
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• pp.1-12
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• 2003

The purpose of this study was to identify importance of salesperson's selling behavior's such as orientation and loyalty. A total of 350 questionnaires was distributed to high school students in the city of Daegu area and 306 respondents were used for the statistical analysis. The primary methods of the statistical analysis employed in this thesis to test the hypotheses were factor analysis, reliability analysis, correlation, and linear regression. SPSS package program was used to analyze the data. The results are as follows：1. Customers felt dissatisfaction at salesperson's selling-orientation and felt satisfaction at customer-orientation when they buy the clothes. The salesperson's selling behavior was connected with customer's satisfaction directly, and was very important to retail market 2. The customer satisfaction of salesperson shows meaningful relation and has influenced on salesperson loyalty as well as customer satisfaction of store. But the customer satisfaction of salesperson has not influenced on store loyalty. 3. The customer satisfaction of store shows meaningful relation and has influenced on store loyalty, but not on salesperson loyalty. 4. The salesperson loyalty shows meaningful relation with and has influenced on store loyalty. The more salesperson loyalty increases, the more store loyalty increases. Accordingly, it is concluded that the future success of firms and retailers depends on the quality of the relationship between customers and salespersons.

• 대한인간공학회지
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• 제22권1호
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• pp.17-29
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• 2003

This study was initiated to develop a methodology for devising Korean virtual models for apparel shopping at internet shopping site. The data base for this study was the Korean National Anthropometric Survey in 1997. The subjects were 493 women and 626 men in 20's. The researchers also measured 88 males and females in age 20's to suggest back and front depth proportions which are not available from the survey. The virtual models' figure types were classified by the heights, drop value and bust(chest) girth. It was evaluated whether it is needed to separate figure type with bust(chest) girth. The body sizes of virtual models were suggested for side view model and front view model in 13cm height. Four female virtual models were suggested for front view and side view. Eight male virtual models were suggested for front view and side view. Each virtual model's height, breadth and depth proportions were calculated. Shoulder breadth. Bust(chest) breadth, waist breadth, hip breadth and proportions were calculated for front view model. The bust(chest) depth, waist depth, abdomen depth, hip depth and proportions were calculated for side view model. Height proportions were suggested for female and male virtual models.

• 한국의류산업학회지
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• 제10권3호
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• pp.289-297
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• 2008

This paper was to examine the salesperson's service that the consumer demands in different types of fashion retailing formats including department store, discount store and outlet store. Data has been collected from June to August in 2005 in Pusan and Seoul on subject of 1000 adult over18 years old and 979 pieces were used to analyze. Data analysis was conducted by factor analysis, regression using the SPSS statistics package program. Services in common in 3 fashion retailing formats were "individual concerning", "kindness, courtesy/customer respect", "quick correspondence/convenience", and "product knowledge". Unique services that consumer demanded for the department store were professional and polite attitude; for the discount store, honesty and convenience for refund and exchange; for the outlet store, wide range of product selection. The results has shown that the part of salesperson's service dimensions influenced the consumer's purchase, repurchasing intention and the level of satisfaction. Therefore fashion marketers need to carefully implicate operation and service management depending on the retailing formats.

• 한국의류산업학회지
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• 제10권3호
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• pp.298-306
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• 2008

The purpose of this study was to consumer's evaluation toward salesperson attributes, satisfaction of salesperson and apparel store on relationship continuity. To this end, a total of 500 questionnaires were distributed to men and women university students and 443 samples were used for the final analysis. Data were analyzed by using frequency, percentage, factor analysis, cluster analysis, One-way ANOVA, crosstabs, Pearson's correlation analysis, regression analysis. The results of this study were as follows; Looking at the effects of evaluation toward salesperson attributes, satisfaction of salesperson on relationship continuity, they showed satisfaction of salesperson had direct influence on relationship continuity extremely when men and women university students are purchasing their clothing. Uniformity, customer orientation, expertise, kindness were as follows. Looking at the effects of evaluation toward salesperson attributes, satisfaction of apparel store on relationship continuity, it showed uniformity has direct influence on maintaining relations extremely when men and women university students are purchasing their clothing. Customer orientation, satisfaction of apparel store, expertise, kindness were as follows. Through this study, it will be applied into program development data for consumer management and education, and salesperson's efficient consumer response as well.