• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2019.11a
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• pp.218-220
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• 2019

전 세계 주요 항만에서 컨테이너터미널의 자동화가 추진되고 있으나, 기존 터미널 자동화 모형은 수출입 화물의 단순 양하에 초점을 둔 서구형 수직 배열 중심으로 개발되었다. 이로 인해 다양한 On Dock 서비스가 이루어지는 우리나라 컨테이너 항만의 경우, 터미널 자동화 추진에 많은 어려움이 존재한다. 이에 본 연구는 컨테이너터미널 On Dock 서비스 중 주요 업무인 공컨테이너 관리의 효율성 제고를 위해, 수직 배열 자동화 컨테이너터미널에서 활용할 수 있는 새로운 구내 이송모델을 제시하고 효과를 분석하였다.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.107-124
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• 2009

In order to create value for maritime tourism industry, new port infrastructures have been planned, improvements in passenger terminal services have been designed, and new maritime transport technologies have been applied, so that ports improve their efficiency and the quality of their service more than their national and international competitors. Thus, the purpose of this study is to verify the dimensions of the service quality of ocean passenger terminal. Based on a survey of 260 customers in port of Busan and Inchon, terminal service quality's five main dimensions have been checked regarding their fit with the use of Confirmatory Factor Analysis. Empirical results support that this is a valid instrument for measuring service quality of a ocean passenger terminal. The interactive sequence of computing Cronbach's alpha, corrected item-to-total correlation, and factor analysis was repeated a few times and resulted in a final set of 19 items representing five distinct dimensions-tangibles, responsiveness, knowledge, reliability, and accessibility. This finding provides the more appropriate instrument to evaluate the customers perception as well as to measure the service quality of ocean passenger terminal.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2018.05a
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• pp.61-62
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• 2018

목포항은 과거부터 서남권 도서를 연결하는 여객선 교통의 충추적인 역할을 담당해왔다. 최근 국민의 삶의 질 향상과 여가시간 증가로 섬을 찾는 관광객이 증가하고 있다. 이에 목포항 연안여객터미널의 이용객 만족도를 조사하여 어떤 시설, 서비스를 중요하게 여기고 있는지 조사, 분석하였다. 그 결과 다양한 연령층이 목포항 연안여객터미널을 이용하고 있었으며, 그 가운데 20대와 50대의 이용객이 많았다. 연안여객터미널 접근성은 좋다고 했으나 타 교통수단에 비해 다소 비싸게 느끼고 있었다. 연안여객터미널 시설의 중요도와 만족도에 있어서 매표소 시설, 대기실 공간, 화장실 여건은 중요하다고 인식하고 있었고 목포항 연안여객터미널의 만족도도 대체로 높았다. 그러나 상업시설과 주차장은 중요하게 인식하고 있었으나 만족도는 낮게 나타나 이에 대한 보완이 필요할 것으로 판단된다. 연안여객선의 운영서비스에 있어서는 운항간격, 출항시간 준수, 운항 소요시간 준수, 편의시설 관리, 안전관리 수준, 이용서비스 대비 운임, 차도선 이용 편의성에 있어서 만족도가 높게 나타났다. 이 연구는 향후 목포항 연안여객터미널 운영에 활용될 수 있을 것으로 기대된다.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.24 no.12B
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• pp.2320-2334
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• 1999

In this paper, we propose multiple IS-MMBS service schemes for very low power and micro-size RMIMS (radio-interfaced micro information monitoring system) terminals. In MMBS service area, when new arrival RMIMS terminals have real-time traffic characteristic or large traffic bandwidth, only single IS-MMBS service scheme can not guarantee RMIMS terminal's QoS(quality of service) such as buffer overflow or packet loss. In this case, the proposed multiple IS-MMBS service schemes can be effectively used for QoS service of RMIMS terminal. According to clustering method of RMIMS terminals and MMBS segment method, the proposed schemes can be divided into terminal segment method, region segment method, application based segment method, traffic type based segment method, overlapping segment method and hybrid segment method

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2006.06b
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• pp.381-387
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• 2006

The concept of Container Terminal Service has been used in respect to port service until now. There is no necessity to distinguish container terminal service by concept or property. The purpose of this study is to develop the most appropriate Service Quality in the container terminal through empirical analysis such as existing theoretical studies, expertise survey and SAS program. It is necessary to show the way of evaluating Container Terminal Service's importance and Service Quality. This study intends to understand overall satisfaction survey by Container Terminal Service's evaluation through Regression Analysis where customer satisfaction will be the dependant variable.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2015.10a
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• pp.165-166
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• 2015

Due to the international economic downturn and the increasing competition, container terminals have been trying to achieve cost effectiveness and high service levels. Shipping companies want to get better services from container terminals but container terminals only have limited space and equipment. Frequently, too many external trucks come to the terminal at the same time, and create bottle necks at the terminals. Ouside the container terminals traffic jams occur as well. As a result, stakeholders need a vehicle booking system. By VBS, container terminals can plan efficiently in advance to avoid work delay and the truck drivers can finish their jobs quickly. This paper aims to search efficient models for the container terminals by using VBS.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2016.05a
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• pp.151-152
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• 2016

Various studies on Port and Terminal have been conducted to gain the competitive advantage, but they are limited to the bulk terminal than container terminal. Therefore, the study is to analyze the service quality of bulk terminal. The study first finds attributes of bulk terminals through professional groups and brainstorm. This study analyzes the difference between the perception of the actors such as carriers, forwarders and shippers, using a bulk terminal. The result shows that all service quality factors have a significant effect on the satisfaction.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.47-62
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• 2009

The paper attempts to identify the Logistics Service Duality of Container Terminals and to test the model by using of the Analytic Hierarchy Process(AHP). Also, the research assess the practical competitiveness of Container Terminals in Kwangyang by Fuzzy technique. To conclude, we can make the following observations: (1) we classifies the Logistic Service Quality into five attributes such as Tangibility, Reliability, Responsiveness, Assurance, Empathy, (2) Assurance is drawn to the most important attribute, (3) There is a significant disparity between the operators and the users in the relative importance of the Logistics Service Quality Attributes of Container Terminal, (4) In the result of analysis of the terminals' competitiveness, C Terminal is extracted as the most superior operator. In Addition, we hope to provide useful contribution to increase Gwangyang container terminal's competitiveness and offer some insight in further research.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2012.06a
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• pp.235-236
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• 2012

국내 최대 규모의 컨테이너 전용 터미널인 K컨테이너터미널이 스마트폰 기능을 터미널운영시스템에 도입하고 있다. "스마트로(SmartLo)"라고 이름 붙여진 모바일 애플리케이션은 컨테이너를 운송하는 화물차 운전기사들이 항만출입을 위한 다양한 정보를 스마트폰에서 확인할 수 있도록 만든 애플리케이션이다. 본 연구에서는 컨테이너터미널 게이트에서 스마트로 모바일 애플리케이션 개발사례를 제시하고자 한다. 스마트로 서비스를 이용함으로써 컨테이너터미널에서는 사전정보 조회를 통하여 외부 정보오류 최소화와 게이트 내 혼잡 해소, 화물에 대한 신속한 반출입을 통한 고객 서비스 증대, 스마트 슬립(e-SLIP)발급으로 슬립 구입비용 절감 등의 효과를 기대할 수 있다. 또한 운송차량은 신속한 게이트 통과로 운송회전율의 향상, 전배 및 셔틀 운송시 화물에 대한 적기 운송이 가능하게 되고, 운송사 입장에서는 효율적인 배차관리가 가능할 것으로 기대하고 있다.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2013.06a
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• pp.71-73
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• 2013

컨테이너 터미널에서는 컨테이너 물류에 대해 총제적인 활동을 원활하게 유지하기 위해서는 시스템은 필수불가결한 요소라고 볼 수 있다. 시스템을 개발, 구축하여 효과적으로 하역작업을 원활한 컨테이너 운송을 지원함으로서, 효과적인 작업환경에 생산성 향상과 만족스러운 고객서비스를 통한 고객유치 및 물량확보가 가능하고, 효율적인 터미널 운영이 가능하다.