• Proceedings of the KSR Conference
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• 2008.06a
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• pp.1594-1611
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• 2008

Level of Service(LOS) is classified A through F in highway system (KHCM), usually using LOS C in express way and D in national road. (LOS C denotes 75% of capacity) Meanwhile in Railroad System, there is no clearly defined LOS, and the daily demand in infra-structure planning has been used. It is very important that LOS provides consequently a consensus of opinion between users and operators because there is a close relation between user demand and level of services. Considering this, there should exist clearly defined Level of Services in Railroad System Planning so that demand can be predicted precisely.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.16 no.2
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• pp.9-18
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• 2016

The railroad is one of the most popular means of transport. Howerver, railroad agencies are managing the railroad information and provide its service respectively. That is, because of managing the different information and its type, The user will not receive the correct and integrated information. In this study, We figure out the needs of passengers that they want in railroad service and seek an integrated service plan that railroad passengers can use the railroad information service at a time, at a glance and in one place. Also, we investigate the knowledge-base construction to provide a knowledge map service to railroad passengers.

• Journal of the Korean Society for Railway
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• v.19 no.3
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• pp.351-362
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• 2016

The purpose of this study is to investigate service factors and relationships affecting customer satisfaction by measuring indexes of the entire set of high-speed railway station facilities and train services. In this study, we collected data from 202 KTX passengers and analyzed the data using the structural equation model (SEM) method. Through exploratory factor analysis (EFA), we found five major service factors, including parking related service (PRS), station convenient facilities related service (SCS), ticketing services (TIS), service within the train (SWT), and inner environments (INE). As result of a hypothesis test, it was found that PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also, SWT and INE significantly affect the overall service satisfaction of customers. Thus, our findings provide that station facilities and train service experience are important factors that can enhance customer satisfaction.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.37 no.6
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• pp.1025-1032
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• 2017

In this paper, the level of service (LOS) is defined for high-speed railway links and rolling stocks. Based on this LOS, how to manage high-speed railway facility is also suggested. The LOS is divided into 6 levels from A to F. The measurement of effectiveness (MOE) for railway links is derived from the relationship between a total delay time and a railway link utilization ratio. Another MOE, volume over capacity (V/C), is also proposed. On the other hand, the LOS for high-speed railway rolling stocks is based on the density of people in a rolling stock. Above all, LOS D is defined to the total number of seats. Then, LOS A is 50% of the LOS D, LOS B is 70% of the LOS D, LOS C is 90% of the LOS D and LOS D~F is defined as the maximum seats and standing people at the level of each. Finally, a method to manage high-speed railway links and rolling stocks is proposed in order to keep the level of service at the target by the government.

• Journal of the Korean Society for Railway
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• v.15 no.3
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• pp.278-285
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• 2012

The Service Availability (SA) in the viewpoint of passenger is used as the key performance indicator (KPI) of quality of service in Light Rail Transit (LRT) Public-Private Partnerships projects. But there are many disputes on the target value of SA because of the lack of experience in SA. The target value of SA should be set at an early stage of the project to be specified on the system specifications and operation plan. Therefore, this paper developed the quantitative prediction model of SA to set the reasonably achievable target value of SA at an early stage of the LRT project. Also this paper analyzed the relationship and differentiation of SA and Train Punctuality (TP) that is mostly compared with SA.

• Journal of the Korean Society for Railway
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• v.18 no.5
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• pp.502-511
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• 2015

The purpose of this study is to prioritize the importance of urban railway service quality through statistical analysis. This was done to maximize customer satisfaction by providing customers of urban railway services (including LRT), operated by the local government, with a better customized service quality. It was hoped that this project would boost the need for public transportation by increasing customer satisfaction, which would eventually lead to more profitable revenue. The results of validity certification of expectations and perceptions before and after the use of government funded urban railway and private sector invested urban railways show that there are gaps for 18 items for the government funded urban rail projects (p<.01), while there is no significant difference for 2 items between expectation and perception (p>.05); private sector invested urban railway projects show differences for all 20 items (p<.001). Therefore, IPA analysis is conducted to improve the service quality; this should lead to a remedy that focuses on service quality. The findings of this study will contribute to providing management strategies for boosting customer satisfaction and creating revenue through customized service quality in the urban railway operating industry (including LRT), which is currently suffering from chronic deficits.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.44 no.2
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• pp.257-262
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• 2024

Today, high-speed rail is gradually increasing in importance as an eco-friendly means of transportation responsible for the movement of people between regions. In the past, problems of inefficiency continued due to monopolistic operation of the railway industry, and with the introduction of a public enterprise competition system, KTX and SRT operating organizations are making efforts to expand service quantity and improve quality. However, the high-speed rail service quality evaluation was limited to modifying and supplementing indicators from the operator's perspective suitable for past quality evaluations, and the evaluation target or method was not specific. Therefore, in this study, we developed a hierarchical model to measure high-speed rail customer service quality based on the model of Brady and Cronin(2001) and applied the analytical hierarchical decision-making method(AHP) to derive the priorities of Korea's high-speed rail competitiveness factors. Based on the results, it is believed that introducing reasonable and standardized service quality indicators will contribute to establishing a marketing strategy to improve the customer service competitiveness of high-speed rail operators.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.39 no.4
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• pp.551-559
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• 2019

Since 2000, many local governments have been trying to introduce trams because of the government's failure to adopt environment-friendly policies and light rail. However, there is no service evaluation system that can maintain and enhance tram users' convenience, safety, and comfort during operation. In addition, the tram characteristics are not reflected in the application of the evaluation system of "management and service evaluation for public transportation operators" which is being implemented to railway operators or bus transportation operators. The purpose of this study is to develop the evaluation criteria of operating service according to tram operation model. First, we reviewed cases related to the evaluation of operating services in roads, buses, railways, and airways. And the evaluation criteria and the evaluation items are presented. This study is expected to help to secure and improve operational service in the operation phase of the tram that will be introduced in the future.

• Journal of the Korean Society for Railway
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• v.14 no.4
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• pp.376-382
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• 2011

The service quality of website has been recognized as an important factor for business productivity and affected the customer behavior. The logistics industry is no longer exceptional for these trends. This study attempts to find out relationship between the quality of railway logistics information service (reliability, availability, appearance, convenience) and the satisfaction of shipper. In the result of regression analysis, reliability and availability have effects to shipper's satisfaction. But appearance and convenience have no effects to shipper's satisfaction. The purpose of this paper is to suggest the strategy of railway logistics information service to increase the shipper's satisfaction.

• Proceedings of the KSR Conference
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• 2004.06a
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• pp.386-391
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• 2004

일반적으로 철도수요를 추정할 때에는 매표실적에 근거한 직접수요모형(Direct Demand Model)을 많이 사용하여왔다. 고속철도가 2004년 4월 개통됨으로써 실행된 수요가 나옴에 따라 이를 이용하여 KTX와 일반철도를 고려한 직접수요모형의 작성이 가능하게 되었다. 따라서 본 논문에서는 고속철도 운행 전${\cdot}$후의 실제수요를 이용하여 고속철도 개통 전${\cdot}$후의 직접수요모형을 추정하여보았다. 모형에 사용되는 변수로는 철도서비스, 사회경제지표 등을 사용하였다. 그 중 철도서비스, 즉 운행시간, 운행빈도, 운임 등을 집중적으로 사용하여 모형을 작성하였다. 이렇게 작성된 모형은 KTX와 일반철도, 일반철도 등급간에서 철도서비스 변수의 기여를 명시적으로 제시해준다. 개발된 모형을 이용하여 KTX 및 일반철도의 운행방향에 대하여 검토하였다.