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http://dx.doi.org/10.7782/JKSR.2011.14.4.376

A Study on the Effects of Railway Logistics Information System Quality on the shipper's Satisfaction  

Yang, Jae-Hoon (경성대학교 경제금융물류학부)
Publication Information
Journal of the Korean Society for Railway / v.14, no.4, 2011 , pp. 376-382 More about this Journal
Abstract
The service quality of website has been recognized as an important factor for business productivity and affected the customer behavior. The logistics industry is no longer exceptional for these trends. This study attempts to find out relationship between the quality of railway logistics information service (reliability, availability, appearance, convenience) and the satisfaction of shipper. In the result of regression analysis, reliability and availability have effects to shipper's satisfaction. But appearance and convenience have no effects to shipper's satisfaction. The purpose of this paper is to suggest the strategy of railway logistics information service to increase the shipper's satisfaction.
Keywords
Railway Logistics Information Service; Reliability; Availability; Appearance; Convenience; Shipper's Satisfaction;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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