• Journal of the Korean Society for Library and Information Science
• /
• v.39 no.3
• /
• pp.245-261
• /
• 2005

The purpose of this study is to provide directions for more effective and efficient service for library user by evaluating and analyzing library service access points on university library homepages. 69 national/public and private university libraries throughout the country are selected by stratified sampling method. The items used for evaluation are composed of 4 areas and 23 questions, and SPSS 12.0 is used for statistical analysis. The results are elicited through the hypothesis testing, and some suggestions are made for the effective university library homepage service.

• Journal of the Korean Society for information Management
• /
• v.19 no.4
• /
• pp.185-208
• /
• 2002

Information service for the aged is a new challenge for public libraries in Korea. To develop an internet-based information service at public library perspectives, information sources, information need, and information seeking and using behavior are investigated. Interview survey is performed to 1060 adults aged 60 and over. Finding revealed that the respondents led to few channels to information except for mass media and informal oral communication. It ascertain ways in which 23% of the respondents currently use internet, and identify barriers of nonusers. The information need of the elderly are diverse, but health/medicine, news, hobbies, religion, leisure/travel are most identified need in descending order. Based on data analysis and previous research results, a cooperative service model consisting of information contents, online reference, interface design, and education is developed. Finally problems and suggestions for future improvement are discussed.

• Journal of Internet Computing and Services
• /
• v.18 no.2
• /
• pp.31-42
• /
• 2017

As Internet banking service became popular, many users can exchange goods by online. Even though this advantage, there are incident cases in the Internet banking service due to security threats. In order to counteract this problem, various security techniques have been applied over whole area in the Internet banking service. Therefore, we described that analyzed results of security techniques applied in the financial institutions area and network communication area in this paper. We consider that this paper will be useful as a reference to protect security threats occurred by insiders and vulnerabilities in implementation.

• Journal of the Korean Society for Library and Information Science
• /
• v.50 no.1
• /
• pp.49-69
• /
• 2016

This study aims to draw implications on development of service quality evaluation criteria for academic libraries in Korea. First, this study review recent academic research trends on service quality evaluation criteria for academic libraries. Second, This paper diagnosed result of 'the pilot evaluation of academic libraries in Korea' conducted from 2010 and 2011 and prospect the direction on the evaluation of academic library according to 'Library Promotion Act' established in march 27, 2015. Finally, this article was performed comparative analysis of studies or criteria on service quality evaluation for academic libraries.

• Journal of Digital Convergence
• /
• v.19 no.8
• /
• pp.337-343
• /
• 2021

This study researched the user experience of the monthly magazine subscription service, focusing on design students and designers. The revenue of magazine industry has been declined since 2012 and some magazines stop publishing or cease to publish. That is why this studied the user experience of magazine subscription services of monthly to increase magazine sales revenue, the largest portion of whole revenue. A survey and in-depth interviews with subscribers and non-subscribers was conducted to suggest improvements for the monthly . Since this study focused on user experience of magazine subscription, it could be a future reference for studying magazine subscription service.

• Journal of Service Research and Studies
• /
• v.11 no.3
• /
• pp.17-30
• /
• 2021

In the context of Sharing Accommodation has become a new type of accommodation choice for customers. The purpose of this study is to improve the existing defects of Sharing Accommodation Services through insight into the pain points of customer experience, so as to improve customer satisfaction. In this study, Airbnb and Tujia were selected as the subjects for comparative study. By collecting and sorting out references, the research background of Sharing Accommodation is analyzed in depth. Research methods of Service Design, such as Customer Journey Map and Service Blueprint, are adopted to gain insight into customer needs, identify pain points and propose hypothesis of service optimization. Tools such as Kano Model and Potential Customer Satisfaction are used to test and determine three schemes for optimizing the service. Finally, the results are displayed through Service Scenario. The research results can help operators of Sharing Accommodation to identify and improve the elements of service and provide a higher quality customer experience, thus promoting the healthy development of Sharing Accommodation market.

• Journal of the Korean Society for information Management
• /
• v.33 no.3
• /
• pp.219-238
• /
• 2016

With the purpose of looking into the information service study tendency, targeted at university library, this performed a content analysis of the articles in print from 2006 to 2015 on major four academic journals of Library and Information Science. Investigation items were study number of information services, subsidiary themes classified with information service functions, study method, collection method, user object, and theory study vs. service study in reality. As a result, information service studies were performed more than other areas. Information service functions targeted at the study were that of information supply. Major subsidiary themes were electronic information service, information literacy instruction, and information (reference) services general. Major study methods were survey research method,, case study, and major material collection methods were questionnaire and web-based research methods. Major user studies were targeted at undergraduates, and service study in reality took a great share.

• Journal of the Korean Society for Library and Information Science
• /
• v.47 no.3
• /
• pp.207-226
• /
• 2013

Although it is about a decade since public libraries started to provide digital information services, lack of expertise for efficient service operation and restrictions related to copyrights have led to failure to obtain remarkable performances in uses. This study intends to analyze operation cases of domestic and overseas collaborative digital information services, as well as the current status of digital information services of libraries in Gyeonggido, thereby developing a collaborative digital information service model among public libraries on the level of local governments. This research then analyzed collaborative digital information service Web sites and surveys. Based on the analysis result, this study presented support of integrated search of possessed electronic information, Web database (DB), DB on original texts of regional records, online reference services, and mobile platforms as functional factors to embody a successful service model. As a system management road map, an eclectic model combining the merits of centralized and decentralized models was found to be more effective than a centralized or decentralized model in consideration of the characteristics of participating organizations.

• Review of KIISC
• /
• v.13 no.6
• /
• pp.55-66
• /
• 2003

본고에서는 개발자에게 단위, 통합 및 서비스 시험에 대한 시험과정 보증문서 작성 기법에 대한 참고자료를 제공하기 위하여, 국내에서 개발된 침입차단시스템과 침입탐지시스템 평가기준에 의한 시험과정 보증요구사항을 분석하여 소프트웨어 공학에 기반한 전통적인 구조적 방법론을 토대로 한 시험과정 보증문서 작성 경험을 기술하고자 한다. 따라서, 개발자는 사용자 요구사항에 의한 객관적이고 체계적인 시험과정을 이해하여 시스템 개발에서 발생할 수 있는 오류를 줄일 수 있으며 또한, 정확한 보안 기능명세 및 시험보증 설계$.$개발$.$구현을 통하여 제품의 안전성 및 신뢰성 향상에 기여할 것으로 기대된다.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2002.08a
• /
• pp.81-87
• /
• 2002

본 고에서는 국내 대학에서 생산되고 있는 학위논문의 원문 구축에 대한 중복투자를 방지하고 학위논문의 생산, 관리, 유통을 전자적으로 관리하기 위한 모형을 제시하고자 한다. 이를 위하여 Verginia Tech에서 주도하는 NDLTD(Networked Digital Library of Thesis and Dissertations) 사례를 참고하여 전자적 논문제출을 위한 ETD의 표준화를 제안하였으며, 학위논문에 디지털 콘텐츠 서비스 식별체계인 DOI를 부여하고 DOI와 메타데이터를 통합관리하기 위한 방안을 기술하였다.