• Title/Summary/Keyword: 직원 서비스

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A study on the effect of sensemaking of the chief executives of the social welfare organizations on their leadership development - Centered on the Community Care Centers for the Disabled - (사회복지기관장의 센스메이킹이 리더십 발현에 미치는 영향에 관한 연구 - 장애인복지관을 중심으로-)

  • Lee, Eun Kyung
    • Korean Journal of Social Welfare Studies
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    • v.44 no.3
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    • pp.207-236
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    • 2013
  • This article aims to understand the process of effective leadership in the Community Care Centers for the Disabled(CCCD). Using a qualitative approach and the concept of 'Sensemaking', a term introduced by Weick (1995), I described and explored the process of leadership. Sensemaking enables leaders to have a better grasp of what is going on in their environments. Sensemaking theory offers a perspective on leadership that resolves successfully complex situations surrounding the CCCD. The CCCDs face the environmental changes such as a paradigm shift of disability and a rivalry system with private services. In this time of uncertain change, the CCCDs are in need of leadership of the executives who could reduce complexity with shared meaning. Data were collected over 5 weeks from the 6 CCCDs, through semi-structured interviews, with practitioners, middle managers and chief executives. The interview scripts were thematically analyzed through Atlas-ti programme. The findings showed three subjects, the people's perception of environment, organizational visioning and interactions among post positions. Even though the 6 CCCDs were under the same environment, the perceptions and the enactments of the practitioners were influenced by the chief executives' sensemaking. The important factors of the chief executives' sensemaking were the daily interaction as well as ongoing reflection on their experiences.

A Study on the Gap Between University Academic Information Resource Using Gini Coefficient (지니계수를 활용한 대학도서관 학술정보자원 격차 연구)

  • Cho, Jane;Lee, Jiwon
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.31 no.4
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    • pp.29-47
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    • 2020
  • This study uses Gini coefficient to index the inequality of academic information resource among universities to identify the areas where the gap is extremely severe, and analyzes the Gini coefficient over time for 10 years to show how the gap is changing. In addition, the degree and characteristics of the gap appearing by type of universities such as metropolitan universities, local national universities, private universities, and colleges were also compared. As a result, first, the university library academic information infrastructure showed a severe level of disparity (0.6 - 0.9), and the inequality was more severe in serials, electronic resources, and reference service. Even when the relative Gini coefficient was calculated considering the number of students, the inequality was over 0.4 in serial etc. Second, the Gini coefficient trend over the last decade shows that the inequality has decreased toward equality in the re-education time of employees and electronic information resources, but not in other sectors. Third, it was found that special universities and universities in the metropolitan area showed a large gap between universities of the same kind, and local national universities showed the best gap level as well as the best academic information infrastructure.

Development of Mobile Application for Ship Officers' Job Stress Measurement and Management (해기사 직무스트레스 측정 및 관리 모바일 애플리케이션 개발)

  • Yang, Dong-Bok;Kim, Joo-Sung;Kim, Deug-Bong
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.27 no.2
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    • pp.266-274
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    • 2021
  • Ship officers are subject to excessive job stress, which has negative physical and psychological impacts and may adversely affect the smooth supply and demand of human resources. In this study, a mobile web application was developed as a tool for systematic job stress measurement and management of officers and verified through quality evaluation. Requirement analysis was performed by ship officers and staff in charge of human resources of shipping companies, and the results were reflected in the application configuration step. The application was designed according to the waterfall model, which is a traditional software development method, and functions were implemented using JSP and Spring Framework. Performance evaluation on the user interface, confirmed that proper input and output results were implemented, and the respondent results and the database were configured in the administrator interface. The results of evaluation questionnaires for quality evaluation of the interface based on ISO/IEC 9126-2 metric were significant 4.60 for the user interface and 4.65 for the administrator interface in a 5-point scale. In the future, it is necessary to conduct follow-up research on the development of data analysis system through utilization of the collected big-data sets.

A Study on Selecting Factors of Container Shuttle Carrier by Logistics Companies in the Port Hinterland (항만배후단지 셔틀 운송사 선정요인의 중요도에 관한 연구)

  • Choi, Boyoung;Kim, Sangyoul;Park, Ho
    • Journal of Korea Port Economic Association
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    • v.37 no.2
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    • pp.107-118
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    • 2021
  • This study investigates the strategies that are important for selecting shuttle carriers and logistics warehouses. In container transportation, competitive pricing has become an order qualifier due to the establishment of the standard freight rate system. As a result of this study, it can be seen that both logistics warehouses and shuttle carriers place greater importance on the partnerships with companies and employee education. Besides those two factors, the punctuality of delivery is found to be important for the quality of transportation. Therefore, companies must continue to increase their competitiveness. As customer service of the shuttle carrier, resolving the loss or damage and claim handling part is evaluated more importantly in the logistics warehouse than the ablity to resolve unexpected event. The future strategy should focus on resolving the loss/damage and claim handling factors so that companies can be competitve in the future. Based on research results, logistics warehouses and shuttle carriers can establish different marketing strategies to maintain a firm position on the market by securing competitive advantage within port hinterland.

A Study on the Gap Analysis of Public Libraries in Gyeongbuk Region (경북지역 공공도서관 격차분석 연구)

  • Yoon, Hee-Yoon
    • Journal of the Korean Society for Library and Information Science
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    • v.56 no.1
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    • pp.5-25
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    • 2022
  • In most countries, public libraries are knowledge information centers, complex cultural spaces, lifelong learning facilities, and third places for local residents. The social homage spoken on the premise of this identity and socio-cultural role is the knowledge and information agora, cultural infrastructure, living room in the city, and the university of the people. However, if there is a significant gap between public libraries regardless of country or region, it will inevitably lead to information gaps, regional gaps, and cultural inequality and cultural welfare gaps among local residents. This study is regarded as the essence of regional cultural facilities and premised that the regional gap in public libraries is a factor of regional cultural gaps. Based on this premise, the gap between the location quotient, input indicators, and output indicators of public libraries of regional governments in Korea and basic local governments in the Gyeongbuk region was analyzed. And this study derived core elements through correlation and regression analysis of input and output indicators of all public libraries nationwide, developed a management model for each indicator, and suggested a plan to resolve the relative gap for public libraries by city and county in Gyeongbuk.

Exploring life in a public welfare housing for older adults using Stake's case study methodology (Stake식 질적 사례연구 방법을 통해 살펴본 어느 공공 노인복지주택에서의 삶에 관한 연구)

  • Kim, Yujin
    • 한국노년학
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    • v.40 no.1
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    • pp.51-72
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    • 2020
  • The purpose of this study is to understand the experiences of older adults living in the public welfare housing for the elderly and to examine what kind of this housing is as the housing alternative. Through the Robert Stake's intrinsic case study, it explored how older residents experienced this place, and how the relationships between residents, office workers, and community had been in the process, and what kind of issues were there. Various kinds of data, such as resident surveys, participant observations, interviews with 76 elderly residents and 4 office workers, and related newspaper articles, were analyzed using the thematic analysis method and methods suggested by Stake(1995). The results are presented as follows. First, it looked at who lived here and explored what was happening in this place where people of various backgrounds were gathered. Second, four types of life could be seen centering on the social relationship and daily life of older adults. Third, this study examined how the various ways of life were related to the main reasons for moving in here, and summarized how the residents perceived this place. The fourth and the fifth examined the relationships and dynamics among older residents, with office workers, and with the community, focusing on the two issues most commonly mentioned by residents. The results of this study show that, as a living organism, the interaction between the systems affects not only the culture of the housing, but also the lives of older adults. In particular, it can be seen how the perceptions of the practitioners are affecting the lives of the elderly. Based on the results of the study, further considerations were discussed.

A Study on the Exercise Adherence of the Elderly Woman at Non-Commercial Sports Centers (비영리 사회체육시설 이용 여성고령자의 운동지속에 관한 연구)

  • Yun, Man-soo;Choi, Chang-Sick;Kang, Jean-Hong
    • 한국노년학
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    • v.27 no.2
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    • pp.487-502
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    • 2007
  • An objective of this study is to verify factor of exercise adherence of the elder who have carried on exercise for many years at non-commercial sports center. To achieve the objective, I used ethnography, a method of qualitative study. The subjects for this study were 5 members of non-commercial sports center. They have been attending lesson which I have been running Taichi for more than 2 years and carried on exercise for more than 5 years. Main results of this study are as follows. First, the elder who have kept on with exercise showed the eagerness to participate and capacity of self-management through their exercise adherence for many years. Second, various factors such as social, environmental, and social psychological on had a strong effect on a continuous exercise performance. The most remarkable thing of results of this study is a close human connection among instructors, manager and companion is the most effectual factor of the elder's exercise adherence.

A Study on Management and Improvement of P University Libraries with Viewpoint of Five Laws of Library Science: Focused on the first law and the fifth law (도서관학 5법칙으로 본 P대학도서관 운영과 개선방안)

  • Sun-Gu Jeon;Yong-Jae Lee
    • Journal of Korean Library and Information Science Society
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    • v.54 no.3
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    • pp.57-80
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    • 2023
  • The purpose of this study is to examine the current status of university library operation through the five laws of library science and suggest ways to improve it. To this end, the operation status of four national and public university libraries was analyzed with the scope of the study as the Busan area. Furthermore, for an in-depth investigation, the P University library in Busan was examined as a case. The operation status of national and public university libraries in the Busan region was analyzed by dividing them into the categories of university library collection materials, facilities, staff, material purchase costs, and users from 2018 to 2022. In particular, there was a decrease in users and a shortage of librarians due to COVID-19. In the case study, the operation status of P University library was investigated focusing on the first and fifth laws of Ranganathan's five laws of library science. In the first law, the study was conducted on the aspects of access to and use of the collection, library location, usage time and book lending, and staff. In the fifth law, the investigation was divided into service improvement aspects according to changes in digital technology of P University library and library environment improvement aspects according to changes in user characteristics. As a result of the study, 'establishment of library space composition strategy', 'establishment of blue ocean strategy', and 'expansion of recruitment and deployment of librarians' were suggested as improvement plans.

Study on the Appropriate Use of Weapons by Private Security Guards: Focusing on Public Crowded Places (민간 경비원(보안요원)의 정당한 무기사용 방안 연구: 다중이용시설을 중심으로)

  • Hangil Oh;Kyewon Ahn;Ye ji Na
    • Journal of the Society of Disaster Information
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    • v.19 no.4
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    • pp.936-949
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    • 2023
  • On August 3, 2023, a brutal incident of unprovoked violence, termed as "Abnormal motivated crime," occurred in a multi-use facility, where retail and transportation facilities converge, near Seohyeon Station. The assailant drove onto the sidewalk, hitting pedestrians, and then entered a department store where a knife rampage ensued, resulting in a total of 14 victims. In the aftermath of this incident, numerous murder threats were posted on social media, causing widespread anxiety among the public. This fear was further exacerbated by the emergence of a "Terrorless.01ab.net" service. Purpose: This research aims to explore necessary institutional improvements for private security personnel who protect customers and employees in multi-use facilities, to enable them to perform their duties more effectively. Method: To assess the risk of Abnormal motivated crime, a time series analysis using the ARIMA model was conducted to analyze the domestic trends of such crimes. Additionally, Result: the study presents suggestions for improvements in the domestic security service law and emergency manuals for multi-use facilities. Conclusion: This is informed by a legal analysis of the indemnity rights for weapon use by private security guards abroad and their operational authority beyond weapon usage.

The impact of entrepreneurship education on middle-aged and older people starting their own business (창업 교육이 중장년 창업에 미치는 영향)

  • Hwa-Hee Kim;Dong-Il Kim
    • Journal of Digital Convergence
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    • v.22 no.1
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    • pp.33-38
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    • 2024
  • In recent years, as more and more middle-aged people who worked at companies are retiring, they are becoming interested in starting their own businesses, and the rate of middle-aged people starting businesses is increasing. The purpose of this study was to analyze the quality and satisfaction of educational services and trust in educational institutions in providing entrepreneurship education to prospective entrepreneurs over the age of 40 who want to start a business, and to analyze the impact of entrepreneurship education on entrepreneurship in the future. Afterwards, the goal is to establish an education strategy to improve the quality of entrepreneurship education. To achieve the purpose of the study, a hypothesis was established and an empirical analysis was conducted on educated prospective entrepreneurs and retirees over 40 years of age. As a result of the analysis, it was confirmed that confidence and reliability ultimately influence the factors that increase satisfaction with entrepreneurship education for middle-aged and older people. Satisfaction was found to play a meaningful role in trust. The research points out that entrepreneurship education institutions should provide education centered on the trainees rather than entrepreneurship education centered on support organizations. Moreover, due to the diversity of education, not only the content and method of education but also the education of employees working in supporting organizations is important.