• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.276-280
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• 2016

실제로 저비용항공사의 경우 서비스 수준을 결정하는데 있어서 고려하여야 할 부분이 많다. 가장 중요한 부분이 고객이 가지고 있는 기대수준일 것이며 그 다음이 내부 고객인 종업원의 생각과 태도이다. 저비용항공사 직원들의 경우 같은 항공업계에 종사하면서 대형항공사에 비하여 상대적으로 낮은 보수와 부가적 혜택, 불리한 스케줄과 취항지 제한, 사회적 평가 등에서의 불리함을 안고 있으면서도 그 이상의 서비스를 제공하여야 하는 상황이어서 이들에 대한 배려가 중요하다고 하겠다. 그것은 서비스제공을 주요 업무로 삼고 있는 항공사에서 직원의 자발성과 사명감은 양질의 서비스에 결정적 역할을 할 것이기 때문이다. 또한 동종 경쟁업체의 움직임에 대하여 예의 주시하며 이에 대해 대처할 자세를 견지하여야 한다. 그것은 저비용항공사의 주요 고객인 젊은 층의 대부분은 정보에 빠르고 자신에게 유리한 점을 감안한 신속한 의사결정을 하는 경향이 크므로 개별항공사가 내세우는 영업전략이 빠른 성과로 이어질 수 있으며 이는 곧 다른 항공사들의 시장점유율 상실 등으로 이어질 것이기 때문이다.

• Journal of Venture Innovation
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• v.7 no.3
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• pp.25-43
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• 2024

The rapid advancement of the 4th Industrial Revolution and the ongoing effects of COVID-19 significantly accelerated the adoption of smart work practices, especially in the financial sector. This study aimed to empirically investigate the impact of smart work on job satisfaction among employees in this industry. Specifically, the study examined the effects of time flexibility and workplace flexibility (as quantitative elements of smart work) and work autonomy (as a qualitative element) on job satisfaction. Additionally, the study explored the impact of technostress factors, including techno-overload, techno-invasion, and techno-complexity. Using data from 250 valid survey responses collected from financial sector employees, the study employed structural equation modeling (SEM) with AMOS to analyze the relationships. The findings revealed that time flexibility and work autonomy positively influenced job satisfaction, with work autonomy being the most significant predictor. Conversely, techno-overload and techno-invasion negatively affected job satisfaction. However, workplace flexibility and techno-complexity did not show a significant relationship with job satisfaction, possibly due to the already established norms in the financial sector, where remote work and high-level technology usage were standard practices. A critical aspect of the study was the examination of work-life balance as a mediating factor. The analysis confirmed that work-life balance mediated the relationship between work autonomy, techno-overload, techno-invasion, and job satisfaction. This suggested that maintaining a balance between work and personal life was crucial for enhancing job satisfaction in smart work environments, particularly in the financial sector. Effective management of technostress was essential to preserving this balance and improving overall employee satisfaction. These findings contributed to the academic understanding of how smart work practices and technostress impacted job satisfaction. They offered practical insights for financial sector organizations seeking to optimize smart work environments by emphasizing the importance of work-life balance and carefully managing technostress factors.

• Journal of Digital Convergence
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• v.11 no.3
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• pp.221-232
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• 2013

Setting organization justice and executive characteristics as independent variables, job satisfaction as dependent variable and trust as mediating variable for small and medium enterprise, this study intended to corroboratively identify the mutual impact between independent variables and dependent variables. The study shows that the distribution justice, procedure justice and interaction justice of organization justice wholly have positive(+) impact on job satisfaction and leadership characteristics, impact characteristics and psychological characteristics of executive characteristics wholly have positive(+) impact on job satisfaction, thereby having mediating effects through trust perceived by employees. Namely, if the job efficiency and moment is enhanced by increasing employees' job satisfaction, the productivity of enterprise will be heightened after all and its profitability will be improved in the long run.

• Korean Management Science Review
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• v.15 no.2
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• pp.1-18
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• 1998

오늘날의 기업환경에서 정보시스템은 기업에 있어서의 경쟁우위를 확보해주는 아주 보편적이고 중요한 수단이 되었다. 정보기술이 발전해 감에 따라 기업에서의 정보 시스템은 이제 거의 전분야에 걸쳐 활용되고 있다. 독자적으로 확대 구축된 정보시스템 간에 상호통합의 필요성이 증가 되었다. 최근에 등장한 기업자원계획 시스템은 전자 자원을 통합 관리하여 생산성과 효율성을 크게 향상시켜 줄 뿐 만 아니라, 패키지로 되어 있어 단기간에 구축이 가능한 획기적인 정보 시스템으로 많은 기업들의 주목을 받고 있다. 기업자원계획 시스템을 구축하려면 리엔지니어링이 필연적으로 따르게 된다. 많은 기업들이 정보 시스템의 구축 또는 그를 이용한 리엔지니어링을 단지 비용절감이라는 소극적인 목적을 위한 수단으로 인식한데서 문제가 있었다. 리엔지니어링은 단지 업무 프로세스를 재구축하는 것이 아니라, 기업의 문화자체를 바꾸게 되고 기존의 장점까지도 버려야 할지도 모른다. 기업문화는 프로세스라기 보다는 인적자원의 몫이다. 리엔지니어링에 따른 종업원들의 혼란과 저항은 정보시스템 구축을 어렵게 만들고, 기업문화에 악영향을 줄 수도 있다. 기업의 업무 전반을 지원해주는 통합된 시스템은 업무 대체를 위한 수단으로 보다는 기업의 경쟁력을 높여주는 전략적 목적으로서의 사용이 중요하며, 경쟁우위의 지속성을 확보할 수 있어야 한다. 기업자원계획 시스템의 구축 그 자체에 관심을 가질 것이 아니라, 장기적인 관점에서 기업의 전략을 뒷받침해 줄 수 있는 sustainer로서의 역할을 염두에 두어야 한다. 정보 시스템이 경쟁우위를 지속시켜주는 역할을 할 수 있으려면 인적자원에 대한 관심이 무엇보다도 중요하다.

• Management & Information Systems Review
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• v.33 no.3
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• pp.129-154
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• 2014

We are making products and services that we didn't easily think or even imagine when young and living using them. Consumer needs become more diversified, markets and technologies are being constantly changed, and corporate global competitiveness is getting intensified. Now, companies that don't change nor create new values cannot survive. The cycle of new products is faster, and therefore corporations should improve previous products continuously or create new values according to such a trend. This era requires 'creativity' for companies to overcome uncertainty and survive. Corporate creativity is not easily activated as financial and physical compensation unlike the work ability or performance. When there is an environment that people with various abilities, experiences and backgrounds can express their opinions freely, it becomes possible. Despite the importance, the studies have focused on creativity education so far instead of the viewpoint of corporate business administration. In addition, most studies have dealt with job characteristics and employees' personality factors rather than the process that is connected to actual performance. In other words, the studies on environmental factors that can lead motivation as situational characteristics of the employee's company in a current non-monetary and non-physical way are very insufficient. Therefore, this study aims to comprehensively examine the process of creating creative performance in the environment inside the company that the employee could approach most closely from the corporate deinstitutional perspective. As the major variables, job characteristics and supervisor's ethical leadership were selected, and the process that is connected to the creative performance was explained by means of motivation necessary to understand creativity of the organization and creative process engagement(CPE). The summary of the verification results is following. First, job characteristics and supervisor's attitude(ethical leadership) had positive effects on intrinsic motivation and creativity process engagement. Second, intrinsic motivation and creativity process engagement had positive effects on creative performance. Third, intrinsic motivation and creativity process engagement had mediated the relationship between job characteristics, supervisor's attitude and intrinsic motivation, creativity process engagement

• Journal of the Korea Convergence Society
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• v.6 no.4
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• pp.41-46
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• 2015

Utilization of IS is increasing in businesses: many organizations have established information systems(IS) and are using it as a means to innovate and communicate their businesses. But the expansion of IS utilization lead to the negative influence of ICT-induced stress on information system users. This study suggests IS utilization ability, IS self-efficacy, and pace of change as precedence factors of ICT-induced stress, and explains that ICT-induced stress influences Employee Productivity. The result shows self-efficacy and Pace of Change had significant effects on ICT-induced Stress. Also it had negative effects on Employee Productivity. In conclusion the study proposed that information system users' Performance decreases by ICT-induced stress.

• Journal of Digital Convergence
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• v.14 no.5
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• pp.237-245
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• 2016

Anxiety for employment of workers has been increased due to rapid change of management environment, which tends to increase psychological instability on the job of all workers. Accordingly, this study examined the moderating effect of self-efficacy between job instability and organizational citizenship behavior. The research subjects were employees of small and medium companies in the manufacturing industry in Daejeon-si, Sejong-si and Chungcheongnam-do and Chungcheongbuk-do. 500 sheets of the questionnaire were distributed from August 5, 2015 to August 30, 2015. Among them, 321 were collected with 64.2% of the response rate. Total 312 sheets were used for analysis excluding 9 sheets with incomplete answers. The results are as follows. Firstly, it proved that job instability had negative (-) effect on organizational citizenship behavior. Secondly, in the relation between job instability and organizational citizenship behavior, there was moderating effect of self-efficacy. Accordingly, if self-efficacy of the workers is higher in the threat of job instability, it means organizational citizenship behavior would increase. In conclusion, in the current situation where there is instable survival of corporation and job, the management of small and medium manufacturing company needs to increase self-efficacy through training and internal reward to employees. The limit of the study is that the research subjects were employees of small and medium companies in the manufacturing industry in Daejeon-si, Sejong-si and Chungcheongnam-do and Chungcheongbuk-do. Accordingly, as situational peculiarity may be observed, it is required to have expanded study to more various areas, works and industries.

• International Commerce and Information Review
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• v.18 no.4
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• pp.311-332
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• 2016

This study aims to analyze the influences of KS certification system on export performance of small and medium-sized enterprises (SMEs) in Korea. The analysis may contribute to enhance export competitiveness of Korean SMEs. Based on previous studies for environment-specific and business-specific determinants regarding KS certification system, this study analyzed six factors influencing on export performance of Korean SMEs. For empirical tests, this study used frequency, validity, reliability, and multiple regression analysis with SPSS 21.0. The results of analysis could be summarized as follows. Managerial mind had influence on KS certification system, whereas employee's awareness on standard was influential to the same categories. Another business-specific factor, KS certification education & training, affected factors of general standardization of KS certification system. General standardization of KS certification factor had effects on export strategic performance. This empirical study presents following implications for small and medium businesses. First, considering that SME management mind proved to be influencing all variables, the concerned SME CEOs are required to support and encourage intra-standardization of KS certification mind within the company to improve their export performance. Second, to better the export performance, SMEs not only need to support, but also to provide education of KS certification to raise awareness on standardization among the employees. Third, ISO certification as well as intra-business standardized system for FTA-related works are highly encouraged to put into use to improve the quality of products.

• The Journal of the Korea Contents Association
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• v.19 no.8
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• pp.544-555
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• 2019

In today's business environment, not only human resources management but work efficiency is getting substantial attention as well. Employees are one of the most significant and valuable resources in an organization who can play a critical role in accomplishing organizational goals and purposes. This study examines the effect of employee job satisfaction(affective and cognitive satisfaction) on job performance. Furthermore, this study examines the moderating effect of leadership type (transactional and servant leadership) between job satisfaction on job performance. As a result, affective and cognitive satisfaction were shown to positively affect employee job performance. Especially, cognitive satisfaction has more influenced on job performance than affective satisfaction. Second, transactional and servant leadership were not shown to affect employee job performance. However, transactional leadership had a moderating effect between job satisfaction on job performance.

• Journal of the Korea Convergence Society
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• v.7 no.2
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• pp.93-99
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• 2016

The objective of this research is to find out how work process influences employee satisfaction, and customer satisfaction to compare hotels and residence hotels in Korea structured equation model. Many previous researches suggested that residence hotels similar hotel because residence hotels service based on the hotel service. As a results, all hypnotists are accepted. Work process positive influence on the employee satisfaction and customer satisfaction and employee satisfaction and customer satisfaction positive influence on hotels and residence hotels results as well. this results show that residence hotels service the same as hotel service in Korea. This mean residence hotels are providing stay a long time, expansion of rooms, hallmark and others based on hotel service.