Browse > Article
http://dx.doi.org/10.15207/JKCS.2016.7.2.093

A study on the Work Process of Hotels and Residence Hotels effect on the Employee Satisfaction and Customer Satisfaction  

Kim, Hyo-Kyung (Tourism Management, Korea Tourism College)
Moon, Jae-Young (Division of Business, Dongseo University)
Publication Information
Journal of the Korea Convergence Society / v.7, no.2, 2016 , pp. 93-99 More about this Journal
Abstract
The objective of this research is to find out how work process influences employee satisfaction, and customer satisfaction to compare hotels and residence hotels in Korea structured equation model. Many previous researches suggested that residence hotels similar hotel because residence hotels service based on the hotel service. As a results, all hypnotists are accepted. Work process positive influence on the employee satisfaction and customer satisfaction and employee satisfaction and customer satisfaction positive influence on hotels and residence hotels results as well. this results show that residence hotels service the same as hotel service in Korea. This mean residence hotels are providing stay a long time, expansion of rooms, hallmark and others based on hotel service.
Keywords
Hospital; Residence Hotel; Work Process; Employee Satisfaction; Customer Satisfaction; Fusion of Hotel and Residence Hotel;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 B. J. Knutson, "Frequent Travelers: Making Them Happy and Bringing Them Back", Cornell Hotel & Restaurant Administration Quarterly, Vol. 29, No. 1. pp. 84, 1998.
2 B. G. Park, "Study on Empowerment and Job Satisfaction of Employees in Residence Hotels", Graduate School of Business Administration, Dept.of Hotel, Tourism and Restaurant Management, Hansung University, 2012.
3 C. A. Smith, D. W. Organ, and J. P. Near, "Organizational Citizenship Behavior: It's Nature and Antecedents", Journal of Management, Vol. 68, pp. 653-666, 1983.
4 Choi Seung-Il, Song Seong-Bin, "A Study on The Effect Business Performance of Convergence Capabilities on Corporate", Journal of digital Convergence, Vol. 13, No. 1, pp.177-184, 2015.   DOI
5 E. A. Locke, "The Nature and Cause of Job Satisfaction", Handbook of industrial and Organizational Psychology", Chicago: Rand Mcnally College Publishing Company, pp. 46-65, Vol. 5, 1976.
6 Erdenebaatar Solongo, Sun-Kyu Lee, Eun-Gu Kang, Hong-Cheul Kim, Eun-Kyeong Kim, "A Study on the influence of Leader Supervisory Style to Creativity and Job Involvement in the age of Convergence", Journal of digital Convergence, Vol. 13, No. 9, pp. 149-159, 2015.
7 G. S. Cha, Human Resource Management, Dae Wang Sa: Seoul, 2000.
8 Jung Ae Kim, "A Study of the Effect of Hotel Workers' Perceptions of Dinning and Culinary Education on Their Job Satisfaction and Organization Commitment," Korean Journal of Tourism Research, Vol. 25, No.4, pp. 109-128, 2010
9 J. G. March and H. A. Simon, "Organizations (2nd edition)", Blackwell Publishers, Wiley, 1993.
10 Jae-Chang Yoon, Wook-Gee Lee, Dong-Hyuk Kim, "A Study on the Effects of Corporate SustainableManagement Activities on Innovation in Convergence era", Journal of digital Convergence, Vol. 13, No. 4, pp. 115-125, 2015.
11 K. H. Chung and L. C. Megginson, "Organizational Behavior: Developing Managerial Skills", New York: Harper & Row, 1981.
12 Kim In-Ki, Jeon In-oh, "Social media and its impact on management performance and recognition: focusing on social media utilization of senior corporate", Journal of digital Convergence, Vol. 13, No. 10, pp. 195-207, 2015.
13 M. Y. Kye, "A study on the Satisfaction of the Customers Staying in Residential Hotels -Focus on the Subsidiary Facilities and Services", Business Administration, Department of Tourism Management, Kwangwoon University, 2007.
14 R. C. Lewis, "Isolating Difference in Hotel Attributes", The Cornell H.R.A. Quarterly, Vol. 25, November, pp. 69, 1984.   DOI
15 R. E. Cadotte and N. Turgeon, "Key factors in 0uest Satisfaction", The Cornell H.R.A Quarterly, Feb, p. 48, 1988.
16 R. P. Bagozzi and Y. Yi, "On the Evaluation of Structural Equation Models", Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94, 1998.   DOI
17 S. H. Lee and D. K. Song, "A Study on the Management of Hotel Service Quality Using QFD(Quality Function Deployment)," Journal of Culture &Tourism, Vol. 3, No. 3, pp. 1229-5337, 2001.
18 Seung-Il, Choi, Dong-Il,Kim, "Analysis of the impact relationship between business culture's type and creating performance of convergence corporate", Journal of digital Convergence, Vol. 13, No. 8, pp. 169-176, 2015.   DOI
19 Y. K. Shin and C. W. Lee, "Organizations," Han Kyung Sa: Seoul, 2014.