The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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The Effects of Job Satisfaction on Job Performance with the Moderating Effects of Leadership

직무만족이 직무성과에 미치는 영향 및 리더십의 조절효과

  • 이일주 (경희대학교 대학원 경영학과) ;
  • 이상철 (KC대학교 빅데이터경영학과) ;
  • 김양균 (경희대학교 경영학과)
  • Received : 2019.07.03
  • Accepted : 2019.07.29
  • Published : 2019.08.28
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Abstract

In today's business environment, not only human resources management but work efficiency is getting substantial attention as well. Employees are one of the most significant and valuable resources in an organization who can play a critical role in accomplishing organizational goals and purposes. This study examines the effect of employee job satisfaction(affective and cognitive satisfaction) on job performance. Furthermore, this study examines the moderating effect of leadership type (transactional and servant leadership) between job satisfaction on job performance. As a result, affective and cognitive satisfaction were shown to positively affect employee job performance. Especially, cognitive satisfaction has more influenced on job performance than affective satisfaction. Second, transactional and servant leadership were not shown to affect employee job performance. However, transactional leadership had a moderating effect between job satisfaction on job performance.

최근 급변하는 기업경영환경 속에서 인적자원관리에 대한 중요성은 커지고 있으며, 조직 내 업무효율성에 대한 관심도 증가하고 있다. 종업원은 조직에서 가장 중요하고 가치 있는 인적자원이라 할 수 있으며, 조직에서 목표 및 목적을 달성하는 데 가장 핵심적인 역할을 한다. 이에 본 연구에서는 직무만족을 인지적 만족도와 정서적 만족도로 구분하여 직무만족과 직무성과 간의 어떠한 관련성이 존재하는지 확인하다. 또한 리더십 유형이 만족도와 직무성과간에 어떤 조절효과가 있는지도 분석하였다. 인지적 만족도와 정서적 만족도가 직무성과에 영향을 주는지를 분석한 결과, 모두 영향을 주는 것으로 나타났다. 특히, 직무만족 중에서 정서적 만족도의 영향이 더 높게 나타났다. 다음으로, 리더십 유형의 영향력을 분석한 결과, 리더십이 직접적으로 조직성과에는 영향을 주지는 않는 것으로 나타났지만, 직무만족과 직무성과 사이에서 조절효과를 주는 것으로 나타났다. 즉, 거래적 리더십이 높을수록 정서적 만족도가 직무성과에 미치는 영향력이 더 높아지는 것으로 나타났다.

Keywords

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