• Information Systems Review
• /
• v.13 no.3
• /
• pp.83-97
• /
• 2011

CRM (Customer relationship management) has become increasingly relevant in the public sector as citizens have become accustomed to high levels of service in private sectors. Public sectors have begun to emphasize on their customers and customer service quality. Thus to improve the service quality in citizens, public sectors conduct several types of surveys to analyze customer satisfaction and employee satisfaction on their product/services. Most of the public sector organizations, however, are reluctant to conduct the total survey targeting the whole teams and analyze the relationship among types of surveys because of the limitation of budget and time. In this paper, we propose the methodology to analyze the relationship of customer satisfaction index, employee satisfaction index and KPI achievement of whole teams and a framework which identifies key action initiatives and builds KPI.

• Journal of Digital Convergence
• /
• v.10 no.10
• /
• pp.129-137
• /
• 2012

Entering $21^{st}$ Century, the most critical keyword for companies is change and innovation. To achieve it, Obtaining right person becomes more and more important to those companies. It is not only supported by managers in business world but also by academia. However it is not easy to obtain right persons who have right experiences and knowledges. Therefore, the purpose of this study is to build strategic system which support help to hire and manage human resource. In this study, the suggested system is a type of strategic simulation game and job seeker can get several opportunities to be hired by joining the game. this system would help for companies to manage and hire right persons and there will be extra business opportunities. In conclusion, this system based on strategic simulation game would help human resource management and also promote job market and exchanging and trading companies' information and knowledge as well.

• Journal of Digital Convergence
• /
• v.10 no.3
• /
• pp.51-58
• /
• 2012

The goal of this paper is to set up the rank list of the critical success factors according to its weights. To get the empirical data for this research, the Internet-based questionnaires were performed. This research is carried out in two steps. At first step, the critical success factors(CSF) are crystallized through factor analysis methods. To find out the weights and ranks of critical success factors in second step, the analytical hierarchical process(AHP) method were performed. The order list of all CSFs will be determined according to their priorities. This order list shows which factors have the most useful influence on the performance and success of SCM. This result could play the role as milestone for the effective management of Supply Chain Management System in korean manufacturing company.

• Proceedings of the Korea Contents Association Conference
• /
• 2006.11a
• /
• pp.741-744
• /
• 2006

The e-commerce introduction at the Internet in base accept the renovation dimension from the organised side because of follow of the business in order to the big change. So when I considering the e-commerce introducing the problem easy to originate from the efficiency and expectation without radical preparation. Each commodities over the dimension of Internet information search it is using the various transaction of service as a matter of bank, securities, education, game that many business on the alternation of e-commerce and commerce tool the essentiality. Therefore the transactions at the Internet e-commerce under hold specific gravity and rule in the future with the propection increase the interest concern about the security skill. A study on this paper presentation through the planning method about the analysis on the objective which e-commerce follow the inflection of efficiency strategy and induction the plan on the penetration's revitalization about Internet e-commerce.

• Journal of the Economic Geographical Society of Korea
• /
• v.6 no.1
• /
• pp.171-191
• /
• 2003

Today universities are regarded as one of the key institutions in the national and regional innovation systems. First of all the diffusion and distribution of the knowledges, technologies, information and know-hows from higher educations to regions are capable of promoting an innovation-led regional development. This study aims to evaluate the transfer and spatial diffusion of knowledge and technology from the Chonnam National University(CNU) in Kwangju to the regions and to focus the analysis of the technology transfer, personnel transfer and spin-off development. The results show that there are some differences in the spatial range and effects of the knowledge and technology transfer of the CNU by the type of transfers. And the Analysis provide evidence that the knowledge and technology distributions from the CNU make more and less positive contribution to regional developments.

• Journal of Engineering Education Research
• /
• v.14 no.1
• /
• pp.40-45
• /
• 2011

This study was conducted to compare the creative problem solving styles and conflict management types between engineering college students with high and low team performance records. Most students with high team performance records preferredDeveloper style(76.7%) and Task-oriented style(65.1%), whereas most students with low team performance records preferred Explorer style(72.2%) and Person-oriented style(86.1%). Results of the comparison of conflict management types revealed that most students with high team performance records belonged to a competitive logic type(22.8%) and an accommodative compromise type(17.7%), while most students with low team performance records belonged to an accommodative compromise type(20.3%) and a permissive resignation type(12.7%). It would be useful to provide the engineering students with the specialized program to complement their problem solving styles and conflict management types.

• Journal of Korean Library and Information Science Society
• /
• v.48 no.3
• /
• pp.45-61
• /
• 2017

The objective of this study is to understand the application of relative location system and minute classification system in the DDC and to identify the effect of the relative location system and minute classification system during the late of 19th century. In order to achieve the objective, four main investigation areas were chosen: relative location system, minute classification system, and DDC influence to other libraries and classification systems. First, DDC applied a relative location system revolutionarily instead of a fixed location system for arranging books on the shelves, so it opened the period of modern library classification systems. Second, it used a minute classification system, and could classify books which had minute subjects. Third, it applied form to a criterion for dividing divisions and sections, so it helped for classifying books. Fourth, it used a numerical decimal system as a classification system, then people could use it economically and practically. Last, DDC influenced modern classification system such as the Expansive Classification and the Subject Classification etc. DDC is a suitable library classification system for the needs of the times, and it is a practical classification system for each library.

• Journal of Technology Innovation
• /
• v.23 no.3
• /
• pp.43-65
• /
• 2015

Technology standard continues to exist as an social agreement throughout all industry. With development of Information and Communication, it is recently considered as a strategic factor for enhancing interoperability and increasing market dominance. Hence, technology standard research(standardization research) have a significance in analyzing the process of standard adoption and its economic effect and deriving theoretical and policy implications. However, as existing relative researches are lack in consideration on indigenous value of technology and its interoperability, there exists limitation in drawing the result of technology centered analysis. The goal of this study is to suggest new technology centered standard method by implying function of technology differentiation rate and technology preference that are deduced by technology network analysis into two stage game theory. As an example of empirical case, we selected wireless pan technology of Internet of Things, and derive its technological structure and implications related to standard.

• The Journal of the Korea Contents Association
• /
• v.16 no.10
• /
• pp.745-757
• /
• 2016

The objective of this study is to understand and give an overview regarding research trends in digital signage in Korea, which has recently received significant attention from the media market. For the past 10 years, from 2006 to 2016, 69 studies related to digital signage were found. Following the coding guidelines, the present study conducted a content analysis on the published peer-reviewed journals in Korea including their published year, each journal's number of compilations, journal ratings, number of researchers and their major, field of research, research medium, research method, research samples, and the applied statistical analysis. Through the analyzed results, we found out that there are numerous studies on digital signage in various fields of study, including media content. A number of case studies and experimental studies were made. However, theoretical research on digital signage was still found to be insufficient. Lastly, a wider variety of theories are suggested to be applied in future study along with conducting joint research with cooperation between industry partners and academics in order to further advance the research on digital signage.

• Information Systems Review
• /
• v.12 no.2
• /
• pp.167-187
• /
• 2010

The governmental R&D projects have put a great emphasis on returns on R&D investment through development of market- and customer-oriented technologies and their commercialization. A successful commercialization of the technology developed from a R&D project relies on development of the technology intriguing customers, establishment of effective commercialization strategies throughout the stages of R&D planning and development, and interactive communication between the technology developer and a private company that will do a business with the technology. The business modeling helps accomplish the requirements for the successful commercialization. The past literature about technology commercialization does not provide a systematic procedure in developing a business model for the governmental R&D project. In this study, we proposed a systematic procedure developing a business model integrating peculiar characteristics of governmental R&D and viewpoints of technology developers and professionals of technology commercialization. It can be a useful guideline for developing a business model for the governmental R&D project.