• The Journal of the Korea Contents Association
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• v.15 no.11
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• pp.250-262
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• 2015

The purpose of this study was to investigate the mediating and moderating effects of organizational citizenship behavior on the relationship between nursing performance and turnover intention. Data were collected from 439 nurses in 3 tertiary hospitals and 2 secondary hospitals and analyzed by PASW 18.0 and AMOS 18.0. The findings were as follows. The correlation coefficients of the study variables were all statistically significant. The organizational citizenship behavior showed mediating effects between the nursing performance and turnover intention. On the other hand, organizational citizenship behavior did not have moderating effects. Various strategies that are purposed to enhancing organizational citizenship behavior among nurses should be developed to reduce turnover intention of nurse who have high nursing performance.

• Korea Trade Review
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• v.42 no.5
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• pp.71-91
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• 2017

This purpose of this study is to examine how emotional intelligence has a moderating effect on the relationship between emotional labor and job burnout. To test the hypotheses, moderation analysis, mediation analysis and moderated mediation analysis were performed. Of the 1,500 self-report questionnaires distributed to franchise employees, 1,412 usable responses and utilized in the final analyses. The resoults show that emotional labor significantly affected job burnout, and job burnout completely mediated the effect of emotional labor on turnover intention. And emotional intelligence moderated the relationship between emotional labor and job burnout, suggesting that the emotional dissonance-job burnout relationship was stronger in the low emotional intelligence group than in the high emotional intelligence group. The results of this study provide some implications for Korean companies entering the Chinese franchise field. First, the mediating effects of "emotional labor → job burnout → turnover intention" and the effect of emotional labor on job burnout were mitigated by self-efficacy in Chinese franchise workers. And the self-efficacy of the employees was an important factor. The implication of this study is that self-efficacy, which is a controlling variable affecting emotional labor, job burnout, and turnover intention, is important, so Korean companies that enter the Chinese franchise employ employees with high self-efficacy and to develop and implement an employee education program that can enhance self-efficacy.

• Journal of Venture Innovation
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• v.5 no.1
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• pp.39-58
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• 2022

On this study, we've analyzed Emotional labor's effect on turnover intention with mediation of flourishing and moderate of social support, targeting the 323 employees working in a downtown duty free store by using SPSS 22.0 and SPSS PROCESS MACRO(V. 2.16.3) to verify used study structure. From this study, a few main things can be summarized as follow. First, there is a positively relative relationship between emotional labor and turn over intention also negatively relative relationship between flourishing and social support after study. Secondly, It is founded out there is a mediation effect of flourishing between emotional labor and turn over intention. Thirdly, Flourishing works as mediator and social support is works as a moderator fact on flourishing. Fourthly, social support effect works better when emotional labor lever is higher. Based on this result, we provide some implications, advices and limitations for alleviating turn over coming from emotion labor level of duty free working clerks.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.12
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• pp.300-309
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• 2017

This study was conducted to investigate the mediated effects of self-efficacy in relation to communication competency within the medical team and turnover intention of hospital nurses. Data were collected from 208 nurses working at two university hospitals. In analyzing data using SPSS/WIN 23.0 program, descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient and after analyzed with Multiple regression analysis using Baron & Kenny's 3 stage procedure, confirmed indirect effect with Sobel test. Evaluation of relationships among communication competency, turnover intention and self-efficacy of subjects revealed a negative relationship(r=-0.22, p=0.001) between communication competency and turnover intention, a positive relationship(r=0.61, p<0.001) between communication competency and self-efficacy and a negative relationship(r=-0.25, <0.001) between self-efficacy and turnover intention. Concerning the mediated effect of self-efficacy in the relationship between communication competency and turnover intention, the influence of communication competency at stage 1 on turnover intention was significant(${\beta}=-0.22$, p<0.001), but communication competency at stage 3 had no significant influence on turnover intention(${\beta}=-0.11$, p=0.194). Accordingly, the mediated effect of self-efficacy in the relationship between communication competency and turnover intention fully mediated and the mediated effect of self-efficacy was significant(z=-2.15, p=0.032). Heightening self-efficacy by improving communication competency could effectively reduce the turnover intention of nurses.

• Management & Information Systems Review
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• v.36 no.5
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• pp.151-173
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• 2017

This study examined the relation between MBTI personality types and job satisfaction, job satisfaction's effect on the customer orientation and willingness to change job and MBTI personality types's moderating effect on the relation among job satisfaction customer orientation, willingness to change job. Research results are as following. First, MBTI personality types didn't influence job satisfaction significantly. Second, job satisfaction affected customer orientation positively and willingness to change job negatively. Finally, MBTI personality type's moderating effect was analysed using Psychological Function and Attitude Index. Moderation effect of Psychological Function was significant only on the relation between job satisfaction and customer orientation. Moderation effect of Attitude Index was significant both on the relation between job satisfaction and customer orientation and the relation between job satisfaction and willingness to change job. These results of current study can be useful to recruit, organize, educate life planners based on the personality types of MBTI. And the applicability of MBTI test will increase by using these results.

• Korean Journal of Childcare and Education
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• v.8 no.6
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• pp.241-256
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• 2012

This purpose of this study was to examine the mediating effects of child care efficacy on the relationship between professional learning environment and turnover intention. For this purpose, we conducted a questionnaire survey with 237 child care teachers. The results of this study are summarized as follows. First, when child care teachers had low professional learning environment or low efficacy, their job turnover intention and occupational turnover intention improved. Second, job turnover intention and occupational turnover intention was affected by professional learning environment. Third, child care efficacy mediated between professional learning environment and occupational turnover intention.

• Korean Journal of Social Welfare Studies
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• v.48 no.4
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• pp.187-219
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• 2017

The purpose of this study was to examine the relationship among potential job-related risks, emotional dissonance, and job turnover intention of caregivers at the long-term care facilities in South Korea, and to explore the potential mediator role of burnout in this association. For the study, survey data of 434 caregivers at long-term care facilities were collected and analyzed using structural equation modeling method. The results showed that high level of caregivers'perception of the potential job-related risks led to increased burnout and turnover intention of caregivers. Second, caregivers'burnout partially mediated the effect of the potential job-related risks on turnover intention. Third, the more caregivers experience emotional dissonance, the higher the possibility of caregivers'burnout. On the other hand, emotional dissonance of caregivers did not give significant direct impact on turnover intention. Burnout fully mediated the relationship between emotional dissonance and turnover intention of caregivers. Lastly, the more caregivers experience burnout, the higher possibility of turnover intention. Based on the results, researchers suggested possible intervention methods as well as preventive measures to reduce the turnover of caregivers at long-term care facilities.

• Journal of Digital Convergence
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• v.13 no.4
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• pp.101-114
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• 2015

The purpose of this study is first to understand agent's turnover from both academic and perspectives. Then we suggest convergence of smart work paradigm and supervisor's support as the relieving factors of turnover, The research model of this study is based upon reviews of turnover literature, the smart work and supervisor's support as moderating variables from which research hypotheses were derived. The data came from the survey from financial sector agents such as banking, insurance, and others. The analyses has been done by SPSS 20.0, We used multiple regressions to test the effects of the tested variables on the dependent variable, job satisfaction. The results of this study find significant relations of smart work and supervisor's supports in relations to personal and job-related turnover. The implication is smart work and supervisor's supports play significant role in increasing job satisfactions. Major finding is too much supervisor's supports ignoring agent's situations may bring reverse effects on relieving turnover.

• Proceedings of the Korean Society of Computer Information Conference
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• 2023.07a
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• pp.325-326
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• 2023

본 연구에서는 서비스산업종사원들의 조직공정성이 이직의도에 어떤 영향을 미치는지를 분석하였다. 또한 조직공정성과 이직의도에서 조직신뢰의 매개역할을 알아보고자 한다. 서비스산업 종사원들의 직무 및 역할과 이직의도와 관련한 연구들을 살펴보면 서비스산업 종사원들은 보다 나은 업무결과를 위하여, 업무 스트레스를 경험하게 되고 이 업무 스트레스는 이직의도를 높게 하는 변수로 작용하게 된다. 따라서 본 연구에서는 서비스산업 종사원들의 조직공정성이 이직의도에 어떤 영향관계에 있는지를 실증적으로 분석해보고 그 영향관계에서 조직신뢰는 어떤 매개역할을 하는지를 알아보고자 한다.

• Journal of Advanced Navigation Technology
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• v.15 no.2
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• pp.171-180
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• 2011

This study is to examine the relationship between emotional labor and turnover intension and moderating role of social support in airline call center tele-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional labor increases turnover intention and social support negatively moderate the relationship of emotional labor and turnover intension Social support is suggested to reduce the negative results of emotional labor causes. This study makes a contribution in providing the fact that emotional labor is an important managing factor in administration of call center tele-communicators.