• Title/Summary/Keyword: 이용자 만족도 평가

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Post Occupancy Evaluation of Image and Satisfaction for Storytelling Theme on the Kim Gwang-Seok Street (스토리텔링 테마골목 이미지 및 만족도에 관한 이용 후 평가 - '김광석다시그리기길'을 대상으로 -)

  • Koo, Min-Ah;Eom, Boong-Hoon
    • Journal of the Korean Institute of Landscape Architecture
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    • v.46 no.5
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    • pp.59-68
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    • 2018
  • This study deals with post-occupancy evaluation (POE) of 'Kim Gwang-seok Street'as storytelling road for urban regeneration. The evaluation focused on image preference and use satisfaction of visitors. This is the initial project of popular singer-storytelling street as a new attraction, and the results could be used as basic data for the sustainable planning and management of storytelling streets. 200 respondents of visitor group were analyzed. Frequency analysis for demographics, use, behavior, reliability, and means, were evaluated. Factor analysis and multiple regression analysis were conducted for image preference and use satisfaction. Responses showed high frequency of twenties in age, who were typically students. In use motives and activities, strolling, sightseeing, and taking pictures were shown to be the most common. The mean scores of image variables showed symbolic (5.03), familiar (4.84), beautiful (4.71), and bright (4.63), the highest. The result of exploratory factor analysis, led to 3 factors being categorized; the mood of street, the design, and the dynamics. Due to the result of multiple regression analysis, the preference of space image was significantly influenced by 4 image variables; symbolic (${\beta}=.314$), stable (${\beta}=.248$), friendly (${\beta}=.204$), and fresh (${\beta}=.142$). In the use satisfaction analysis, the mean scores were highest concerning facility design (3.81), typical street (3.78), the image of street (3.81), continued use (3.66), and experiential tourism (3.53), respectively. The mean score of parking space (2.56) was the lowest. In factor analysis concerning use satisfaction, 3 factors were categorized; facility management, experience, and image. By the result of multiple regression analysis, the total satisfaction of use was significantly influenced by 4 independent variables; image of street (${\beta}=.296$), management (${\beta}=.277$), continued use (${\beta}=.205$), and typical street (${\beta}=.183$). As storytelling road for urban regeneration, 'Kim Gwang-seok Street' has shown considerable success in significant improvement of image preference and user satisfaction. Therefore, the enhancement of 'placeness' through storytelling of Kim Gwang-seok, and the strengthening of its identity and symbolism, should be the basic focus of development for the street in the future.

Case Study of Barrier Free Design for Transportation Vulnerable: Focusing on Transfer Station Complex in Seoul Station (사회적 약자를 위한 장애물 없는 생활환경 설계 사례 분석: 서울역 복합환승시설을 중심으로)

  • Chung, Sang-Woon;Rho, Jung-Hyun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.3
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    • pp.333-344
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    • 2017
  • This research analyzes Seoul station, a typical transfer station complex, focusing on the evaluation of its barrier free design suitable for vulnerable persons such as senior citizens. The analysis was conducted to assess its compliance with the "barrier-free" design standard for those with physical or other disabilities. This paper proposes a list of items to evaluate for transfer station complexes with a barrier-free design. The results showed that the overall connections and internal and sanitation facilities of (Seoul station/the design?)were excellent. However, because of the lack of transfer and guidance facilities, vulnerable persons felt uncomfortable when searching for information about transferring from one means of transport to another. Furthermore, there was an extremely high risk of accidents when they transferred to the bus station. Therefore, it is necessary to arrange the transfer information facilities, in order to improve their readability and visibility. Once this is done, vulnerable people will be able to use this station more safely and conveniently.

Developing and Evaluating an Ontology-based Legal Retrieval System (온톨로지 기반 법률 검색시스템의 구축 및 평가에 관한 연구)

  • Chang, In-Ho
    • Journal of the Korean Society for Library and Information Science
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    • v.45 no.2
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    • pp.345-366
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    • 2011
  • The law affects our daily lives, and hence, constitutes a crucial information resource. However, electronic access to legal information using keyword-based retrieval systems appears to provide users with limited satisfaction. There are many factors behind this inadequacy. First, the discrepancies between formal legal terms and their counterparts in common language are quite large. Second, the situation is further confounded by frequent abbreviations in legal terms. Third, even though there is a constant deluge of legal information, users' needs have evolved to demand more Q and A type searches. All of these factors make the existing retrieval systems inefficient and ineffective. This article suggests an ontology-based system as a means to deal with such difficulties. To that end, a legal retrieval system(experimental system), built on the basis of a newly-constructed law ontology, was tested against a keyword-based legal retrieval system(existing one), yielding data on their relative effectiveness in retrieval and user satisfaction.

A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution (지방연구원 소속 전문도서관의 서비스 품질 평가에 관한 연구)

  • Lee, Sera;Kim, Ji-Hyun
    • Journal of the Korean Society for information Management
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    • v.36 no.1
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    • pp.73-94
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    • 2019
  • The purpose of this study is to investigate the quality of service that affects satisfaction of special library users and to suggest ways to improve the function and role of special library. The data were collected by survey and interview method conducted with 111 library users in 6 local research institute using modified questionnaires based on LibQUAL+. The results revealed that human quality factor had more influence on library service satisfaction than space and information quality factor. Also, there were statistically significant influence between library service satisfaction and three sub service factors, such as service attitude, space convenience, and information usability. The interviewers indicated problems of special library service in lack of data, inactivation of digital data, space problem, data sharing problem, and lack of experts. Finally this study proposed several suggestions to improve service quality of special library of local autonomous entity research institution.

An Analysis on Satisfaction of Users to Korea Science Citation Index Service (한국과학기술인용색인서비스에 대한 이용자 만족도 조사연구)

  • Kim, Byung-Kyu;Choi, Seon-Heui;Kim, Jay-Hoon;You, Beom-Jong
    • Proceedings of the Korea Contents Association Conference
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    • 2010.05a
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    • pp.536-538
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    • 2010
  • It is important for scientific and technological papers to build citation DB and to offer service. The best example of citation DB is SCI that has been utilized in the world. The majority of Korean journals is not SCI journal, so it is impossible for the domestic journals to conduct quantitative analysis and performance evaluation. Korea Science Citation Index Service is the alternative service to get rid of the above problem. In the study, we carried out the user satisfaction survey for new vision of service from existing KSCI, correcting the result data. We evaluated the data and then derived the level of current system and the future improvement direction.

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A Study on Value Evaluation of Smart Intermodal-Transfer Service (복합환승센터 스마트환승정보서비스에 대한 이용자 가치 추정 연구)

  • Lim, Jung-Sil;Kim, Sung-Eun;Lee, Chunl-Ki
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.11 no.4
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    • pp.19-33
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    • 2012
  • Ministry of Land, Transport and Maritime Affairs prepared the method to update traffic connection system by amending "National Transport System Efficiency Act(hereinafter Act)". The key is a development of Intermodal Transfer Center. The law and guideline related with Intermodal Transfer Center requires the installation and operation of transfer information guide facility to improve user's convenience. However, there are no sufficient studies that can be used as references for the method to construct transfer support information system related with user's preference. The study performed the research about user's service satisfaction in relation with transfer support information service, which was embodied in model operation process, on the basis of transfer support information system of Intermodal Transfer Center applied to Gimpo Airport. The analysis result about service preference, importance of each supplied information, service satisfaction and consideration for service embodiment can be used as a guideline to embody the user information service of Intermodal Transfer Center. In addition, through CVM, the study estimated and proposed the service valuation of smart intermodal transfer service that provides customized information to cope with user's situation and traffic means operation status among transfer support information service. It is determined that the study will measure the benefit of Intermodal Transfer Center user by using monetary value when smart intermodal transfer service is supplied and provide the ground to expand high-tech transfer information service with high usefulness and convenience.

Design and Evaluation of a Gateway to Faculty Syllabi in Computer Science (인터넷 대학강의안 전산학분야 메타데이터 시스템 구축 및 평가)

  • 이은경;오삼균
    • Proceedings of the Korean Society for Information Management Conference
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    • 2000.08a
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    • pp.53-58
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    • 2000
  • 본 연구의 목적은 인터넷 전산학분야 대학강의안을 대상으로 메타데이터 요소를 달리하여 두 개의 시스템 - DC기반 시스템과 DC확장 시스템 - 을 구축한다. 이 두 시스템의 평가를 위하여 검색실험을 수행하여 검색의 효율성, 검색결과의 정확률, 이용자 만족도를 측정, 비교함으로써 각 시스템에서 채택한 메타데이터 요소들을 평가한다. 또한 시스템의 브라우징 검색 실험을 통하여 메타데이터에 대한 분류체계의 자체평가를 수행하고자 한다.

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Analysis of User's Satisfaction on the Street Environment of the General Neighborhood Type of Urban Regeneration New Deal Projects in Daegu (도시재생 뉴딜사업의 가로환경에 대한 이용자 만족도 연구: 대구광역시 일반근린형 도시재생 뉴딜사업을 중심으로)

  • Jang, Sun-Ah;Park, Seung-Hoon;Ko, Dong-Won
    • The Journal of the Korea Contents Association
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    • v.20 no.4
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    • pp.273-283
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    • 2020
  • The purpose of this study is to evaluate the user's evaluation of the street environment for the Urban Regeneration New Deal project, which maintains its original urban context and improves the urban environment, as opposed to the full-demolition projects such as urban redevelopment or reconstruction. A questionary survey was conducted on residents for the general neighborhood type of Urban Regeneration New Deal projects in Daegu. An IPA(Importance-Performance Analysis) was conducted to compare the user's satisfaction with the street environments. The main results are as follows. First, the importance and satisfaction of street environments were different for each project. Second, the cleanliness of sidewalks showed high importance and satisfaction at all projects. Third, residents' satisfaction with signs and buildings was high, but their importance was low. Last, residents' satisfaction with parking and the segregation of pedestrian and vehicle was low, but their importance was high. It is necessary to build differentiated plans and programs to meet the needs of residents in the Urban Regeneration New Deal projects.

Development of Predicting Models of the Operating Speed and Operating environment Satisfaction Model in Expressways (고속도로의 주행속도예측 및 주행환경만족도 모형 개발에 관한 연구)

  • Kim, Jang-Uk;Jang, Il-Jun;Kim, Jeong-Hyeon;Lee, Su-Beom
    • Journal of Korean Society of Transportation
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    • v.27 no.2
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    • pp.117-131
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    • 2009
  • When most drivers take to the freeway, they don't necessarily pay attention to the geometric design. They expect proper design by depending on their own senses and recognition. When they evaluate the features of traveling on the freeway, they can think differently than engineers. The design needs to predict the exact speed of the driver to satisfy the driver's expectation, safety, pleasure and so on. This study categorized the factors influencing the speed of six freeways considering geometric and operational features to make a prediction model of speed. The model used multiple regression with these factors and produced statically appropriate results. This study utilized the principle component analysis and the quantification II analysis based on the image data of the satisfaction of the traveling environment collected through individual interviews. As a result, this study found the factors of satisfaction in a traveling environment. It made a satisfaction model of the traveling environment on freeways considering the change of driver's actual recognition and societal recognition using structural equations and the quantification II theory. Through the model made in this study, This model can present not only qualitative factors like satisfaction of traveling environment on freeways, but also the quantitative elements like speed. What is important is the evaluation of features of traveling on freeways reflected in the recognition and traffic environment felt by drivers.

An analysis study on e-journal use (전자저널 이용에 관한 분석연구)

  • Lee, Seon-Hee;Lee, Won-Kyung;You, Beom-Jong
    • Proceedings of the Korea Contents Association Conference
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    • 2010.05a
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    • pp.563-565
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    • 2010
  • 정보 접근의 편리성과 신속성, 검색의 용이성, 원문제공의 즉시성이라는 장점 때문에 이용자들은 전자저널을 통하여 정보를 얻으려는 경향이 강해지고 있다. K기관에서는 이러한 이용자들의 요구를 만족시키는 정보를 제공하기 위해 평가를 거쳐 전자저널 패키지를 선정하여 구독하고 있다. 본 논문은 고품질 서비스를 이용자들에게 제공하기 위하여 이용자들이 전자저널 재구독 요구를 할 때 영향을 주는 객관적이거나 주관적인 요소들이 있는지 연구하였다. 가설을 수립한 후 가설의 검증을 위하여 종속변수인 이용자들의 구독갱신 요구가 독립변수인 전자저널의 수록 종수, SCIE 등재저널 비율 등의 객관적인 요소 또는 이용자설문조사를 통하여 파악된 이용빈도, 이용의 편리성 등의 주관적인 요소와 상관관계가 있는지 여부를 분석하여 보았다. 분석결과 객관적인 요소들은 재구독 요구와 상관관계가 없었다. 주관적인 요소 중에서도 이용의 편리성은 상관관계가 없었고 이용빈도만이 재구독 요구와 유의한 상관관계를 보였다. 즉 설문조사에서 이용자들이 이용빈도가 높다고 표시한 전자저널 패키지에 대하여 재구독 요구가 많았다.

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