• Journal of the Korean Society for information Management
• /
• v.22 no.4 s.58
• /
• pp.79-95
• /
• 2005

The alms of this study is to analyse the user's behavior, satisfaction, difficulties and selection of retrieval keywords for the use of Web-based OPAC in the College students. The methods of the questionnaire and the interview was applied to get the data and processed by using SPSSWIN 10.1. Several research results was proved the hypothesis such as differences between major subject of students in their fields. Furthermore, based on the result of this analysis, another purpose is to come up with the Improvements of functions prompting difficulties and answers to problems found in the Web OPAC, helping them to use the Web OPAC efficiently.

• Journal of Korean Library and Information Science Society
• /
• v.45 no.4
• /
• pp.231-251
• /
• 2014

This study is aimed to investigate and analyze the general perception of users on library collections and services of junior college libraries, including the use frequency, weight, use purposes, and unsatisfactory factors. In order to carry this purpose, the researcher investigated the perception of 700 students in S-women's college, analyzed the factors of use satisfaction and dissatisfaction by grades and major categories and suggested some alternative improvements.

• Proceedings of the Korean Society for Information Management Conference
• /
• 1995.08a
• /
• pp.119-122
• /
• 1995

정보검색측면에서 완전한 서지데이터베이스는 입력경비와 노력에 비해 이용자들이 검색접근점으로 활용하는 필드는 극히 제한적이다. 한편, 국내의 대학도서관들은 급증하는 장서를 대상으로 완전한 서지데이터베이스를 추구함에 따라 실제 서가에 배열되는데 많은 time-lag이 소요되고 있다. 따라서 본고에서는 최소수준의 검색접근점을 갖는 목록규칙의 시안을 제시하므로서 도서관과 정보이용자 양측이 만족하는 방안을 제시하고자 한다.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2005.08a
• /
• pp.165-172
• /
• 2005

정보통신기술의 발달에 따라 대학도서관에 있어서 중요한 학술정보원의 하나인 해외학술지의 경우 전자저널 및 Web DB로의 매체변환이 급속히 확장되고 있으며 제공정보 또한 갈수록 증가하고 있다. 본 연구는 대학도서관에 있어서 전자저널 서비스 품질차원에 따른 만족정도를 조사하고, 만족이 전자저널을 다시 사용하고자 하는 재이용의도에 미치는 영향을 파악하고자 한다. 연구를 위해 K대학 교수 및 일반대학원석 ${\cdot}$ 박사과정 재학생을 대상으로 조사하였다.

• Journal of the Korean Society for information Management
• /
• v.20 no.2
• /
• pp.73-91
• /
• 2003

Research papers on sevice quality, which began with the manufacturing industry in many Northern Europe at the end of 1970, have been found since the companies became much concerned about the level of services they offered. Libraties can not be an exception to this situation. It is absolutely necessary to find a way to develop a competitive strategy to offer a high level of service to those who use libraries. The purpose of study is to evaluate the quality of library services by applying "SERVQUAL" and "SERVPERF" of evaluating service quality and to determine which of these 2 methods is better in terms of measuring library services. The study also investigated the relationship between the service quality an user satifaction.

• Journal of Korean Library and Information Science Society
• /
• v.52 no.2
• /
• pp.429-445
• /
• 2021

The purpose of this study is to analyze the status of e-books usage in small university library and to suggest implications for e-book management policies. To do that, a survey was conducted with students in a local small university, and the valid responses of 259 people were analyzed. As a result of the analysis, the preference of paper books (71%) was higher than that of e-books (12%). However, satisfaction with e-books (45.6%) was higher than that of paper books (27.9%) if they had experience using e-books. In addition, satisfaction was highest when using e-books for general reading, and it was found that the use device preferred to use a tablet. Based on the results of this study, we proposed some suggestions; 1) establishment of e-books service policy and promotion plan, 2) use of e-books dedicated devices and development of user-friendly e-books using environment, 3) providing various topics of e-books, 4) formation of an association for joint use of e-books between small library universities.

• Journal of Korean Library and Information Science Society
• /
• v.51 no.3
• /
• pp.281-302
• /
• 2020

This study aims to suggest the ways to improve academic library's services for foreign users. For this purpose, this study analysed foreign user services of the libraries of universities which have more than 1,000 foreign students and also examined the K university library's foreign user services. And this research classified the information services for foreign users into four types, which are multilingual library homepage, multilingual notices, librarian dedicated to foreigners and multilingual user education. This study analysed the information services of a librarian dedicated to foreigners, user education for foreign students, library space for foreigners and specialized programs for foreign users and also examined the user education satisfactory survey of the K university library and conducted in-depth interview with foreign students and faculties of the K university to figure out the effect of foreign user services. As a result, this research suggests 'providing multilingual service through positioning a librarian for foreign users', 'study and research support services through customized user education', 'developing specialized service' and 'supporting extracurricular program by academic library' as the practical ways to improve academic library's services for foreign users.

• Journal of the Korean Society for information Management
• /
• v.22 no.1 s.55
• /
• pp.267-285
• /
• 2005

As the Internet connections and services at U.S. public libraries have increased dramatically since 1990s, defining, assessing and measuring quality of these new electronic services have become a critical issue. This research was a study designed to identify key dimensions of Internet service quality at public libraries by providing a systematic framework for measuring and assessing the quality of Internet services. The study used modified SERVQUAL and SERVPERF instruments which have been widely used service quality measurement in business marketing areas and LibQUAL+ model which are widely adopted service quality measurement instrument in most of the academic libraries in U.S.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.21 no.2
• /
• pp.159-170
• /
• 2010

A survey was conducted with 155 professors in 23 universities in Seoul. The survey investigated recognition and the present condition of FISP among those professors, the results of which were analyzed in terms of three aspects: recognition of FISP, utility and implementation of FISP, and FISP users' satisfaction and opinions. of professors, FISP users were most frequently using it to write a treatise, while non-FISP users failed to use it because they had no information of its existence. Both FISP and non-FISP users significantly favored implementation of FISP and showed very positive intention of using it.

• Journal of the Korean Society for Library and Information Science
• /
• v.45 no.2
• /
• pp.309-324
• /
• 2011

The purpose of this study is to develop evaluation indicators for academic libraries in Korea. The evaluation model developed in this research consists of three elements:(1) Confirmation of evaluation methods, procedures and criteria,(2) Development of qualitative and quantitative evaluation indicators, and(3) Assessment of the applicability and feasibility of those indicators. Evaluation indicators were developed to measure a basic state, a common use of library resources, specialized services, and user satisfaction for academic libraries. To test the feasibility and applicability of those evaluation indicators, a pilot assessment of academic libraries was conducted in 2010.