Journal of Korean Library and Information Science Society (한국도서관정보학회지)

Korean Library and Information Science Society (한국도서관정보학회)
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A Study on the Improvement of Foreign User Services in Academic Library: Focusing on the K University Library

대학도서관의 외국인 서비스 개선 방안에 대한 연구 - K대학교 도서관을 중심으로 -

  • Received : 2020.08.24
  • Accepted : 2020.09.18
  • Published : 2020.09.30
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Abstract

This study aims to suggest the ways to improve academic library's services for foreign users. For this purpose, this study analysed foreign user services of the libraries of universities which have more than 1,000 foreign students and also examined the K university library's foreign user services. And this research classified the information services for foreign users into four types, which are multilingual library homepage, multilingual notices, librarian dedicated to foreigners and multilingual user education. This study analysed the information services of a librarian dedicated to foreigners, user education for foreign students, library space for foreigners and specialized programs for foreign users and also examined the user education satisfactory survey of the K university library and conducted in-depth interview with foreign students and faculties of the K university to figure out the effect of foreign user services. As a result, this research suggests 'providing multilingual service through positioning a librarian for foreign users', 'study and research support services through customized user education', 'developing specialized service' and 'supporting extracurricular program by academic library' as the practical ways to improve academic library's services for foreign users.

이 연구의 목적은 국내 대학도서관의 외국인 서비스를 개선하는 방안을 제시하는 것이다. 이를 위하여 국내 대학 중 외국인 유학생 1,000명 이상인 도서관의 외국인 서비스 현황에 대해 분석하였고, K 대학교 도서관의 외국인 서비스 사례를 분석하였다. 국내 대학도서관의 외국인 서비스를 4개 유형으로 분류하여, 도서관의 다국어 홈페이지, 다국어 공지, 외국인 이용자 전담사서, 다국어 이용교육에 대한 현황을 살펴보았다. 또한 K대학교 도서관의 외국인 전담 사서를 통한 정보서비스, 외국인 이용자 교육, 외국인 전용공간, 외국인 대상 프로그램 실시 등의 사례를 분석하고 만족도 조사 및 외국인 유학생과 교직원의 인터뷰를 통한 운영효과를 분석하였다. 연구의 결과, 도서관의 외국인 서비스 개선 방안으로 '다국어 서비스 제공', '학습·연구지원 서비스 확대', '특성화 서비스 제공', '독서 및 문화 프로그램 지원 서비스'가 도출되었다. 이 연구는 실제적인 개선 방안으로 '전담사서 배치를 통한 다국어 서비스 제공', '외국인 맞춤형 이용자교육 실시', '외국인 특성화 서비스 개발', '도서관 비교과 프로그램 지원'을 제시하였다.

Keywords

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