• Title/Summary/Keyword: 이용객서비스

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The Effects of Self-Congruity and Functional Congruity on e-WOM: The Moderating Role of Self-Construal in Tourism (중국 관광객의 온라인 구전에 대한 자아일치성과 기능일치성의 효과: 자기해석의 조절효과를 중심으로)

  • Yang, Qin;Lee, Young-Chan
    • The Journal of Information Systems
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    • v.25 no.1
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    • pp.1-23
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    • 2016
  • Purpose Self-congruity deals with the effect of symbolic value-expressive attributes on consumer decision and behavior, which is the theoretical foundation of the "non-utilitarian destination positioning". Functional congruity refers to utilitarian evaluation of a product or service by consumers. In addition, recent years, social network services, especially mobile social network services have created many opportunities for e-WOM communication that enables consumers to share personal consumption related information anywhere at any time. Moreover, self-construal is a hot and popular topic that has been discussed in the field of modem psychology as well as in marketing area. This study aims to examine the moderating effect of self-construal on the relationship between self-congruity, functional congruity and tourists' positive electronic word of mouth (e-WOM). Design/methodology/approach In order to verify the hypotheses, we developed a questionnaire with 32 survey items. We measured all the items on a five-point Likert-type scale. We used Sojump.com to collect questionnaire and gathered 218 responses from whom have visited Korea before. After a pilot test, we analyzed the main survey data by using SPSS 20.0 and AMOS 18.0, and employed structural equation modeling to test the hypotheses. We first estimated the measurement model for its overall fit, reliability and validity through a confirmatory factor analysis and used common method bias test to make sure that whether measures are affected by common-method variance. Then we tested the hypotheses through the structural model and used regression analysis to measure moderating effect of self-construal. Findings The results reveal that the effect of self-congruity on tourists' positive e-WOM is stronger for tourists with an independent self-construal compared with those with interdependent self-construal. Moreover, it shows that the effect of functional congruity on tourists' positive e-WOM becomes salient when tourists' self-construal is primed to be interdependent rather than independent. We expect that the results of this study can provide important implications for academic and practical perspective.

Case Analysis of the Promotion Methodologies in the Smart Exhibition Environment (스마트 전시 환경에서 프로모션 적용 사례 및 분석)

  • Moon, Hyun Sil;Kim, Nam Hee;Kim, Jae Kyeong
    • Journal of Intelligence and Information Systems
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    • v.18 no.3
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    • pp.171-183
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    • 2012
  • In the development of technologies, the exhibition industry has received much attention from governments and companies as an important way of marketing activities. Also, the exhibitors have considered the exhibition as new channels of marketing activities. However, the growing size of exhibitions for net square feet and the number of visitors naturally creates the competitive environment for them. Therefore, to make use of the effective marketing tools in these environments, they have planned and implemented many promotion technics. Especially, through smart environment which makes them provide real-time information for visitors, they can implement various kinds of promotion. However, promotions ignoring visitors' various needs and preferences can lose the original purposes and functions of them. That is, as indiscriminate promotions make visitors feel like spam, they can't achieve their purposes. Therefore, they need an approach using STP strategy which segments visitors through right evidences (Segmentation), selects the target visitors (Targeting), and give proper services to them (Positioning). For using STP Strategy in the smart exhibition environment, we consider these characteristics of it. First, an exhibition is defined as market events of a specific duration, which are held at intervals. According to this, exhibitors who plan some promotions should different events and promotions in each exhibition. Therefore, when they adopt traditional STP strategies, a system can provide services using insufficient information and of existing visitors, and should guarantee the performance of it. Second, to segment automatically, cluster analysis which is generally used as data mining technology can be adopted. In the smart exhibition environment, information of visitors can be acquired in real-time. At the same time, services using this information should be also provided in real-time. However, many clustering algorithms have scalability problem which they hardly work on a large database and require for domain knowledge to determine input parameters. Therefore, through selecting a suitable methodology and fitting, it should provide real-time services. Finally, it is needed to make use of data in the smart exhibition environment. As there are useful data such as booth visit records and participation records for events, the STP strategy for the smart exhibition is based on not only demographical segmentation but also behavioral segmentation. Therefore, in this study, we analyze a case of the promotion methodology which exhibitors can provide a differentiated service to segmented visitors in the smart exhibition environment. First, considering characteristics of the smart exhibition environment, we draw evidences of segmentation and fit the clustering methodology for providing real-time services. There are many studies for classify visitors, but we adopt a segmentation methodology based on visitors' behavioral traits. Through the direct observation, Veron and Levasseur classify visitors into four groups to liken visitors' traits to animals (Butterfly, fish, grasshopper, and ant). Especially, because variables of their classification like the number of visits and the average time of a visit can estimate in the smart exhibition environment, it can provide theoretical and practical background for our system. Next, we construct a pilot system which automatically selects suitable visitors along the objectives of promotions and instantly provide promotion messages to them. That is, based on the segmentation of our methodology, our system automatically selects suitable visitors along the characteristics of promotions. We adopt this system to real exhibition environment, and analyze data from results of adaptation. As a result, as we classify visitors into four types through their behavioral pattern in the exhibition, we provide some insights for researchers who build the smart exhibition environment and can gain promotion strategies fitting each cluster. First, visitors of ANT type show high response rate for promotion messages except experience promotion. So they are fascinated by actual profits in exhibition area, and dislike promotions requiring a long time. Contrastively, visitors of GRASSHOPPER type show high response rate only for experience promotion. Second, visitors of FISH type appear favors to coupon and contents promotions. That is, although they don't look in detail, they prefer to obtain further information such as brochure. Especially, exhibitors that want to give much information for limited time should give attention to visitors of this type. Consequently, these promotion strategies are expected to give exhibitors some insights when they plan and organize their activities, and grow the performance of them.

Empirical Study on Public Transportation Demand Change by Providing Metro-rail Service (광역철도 개통에 따른 대중교통 수요변화의 실증적 연구)

  • Cho, Eung-Rae;Park, Kyung-Chul;Kim, Jum-San
    • Journal of Korean Society of Transportation
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    • v.26 no.1
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    • pp.25-35
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    • 2008
  • The ridership and transit systems are influenced by the expansion of metro-rail in Seoul metropolitan area. However, it has been difficult to measure its precise quantitative influences. Also effective policy implementations have been limited due to the lack of practical evidences. Thus an empirical analysis for an operating metro-rail is essentially required. In this regard, this study examines the impact of the Jungang line on transportation system, whose metro-rail block has been recently started new service. The main interest of this study is to find out the changes of ridership and to forecast the ridership changes by the metro-rail service. The results indicate that the effect on auto users is less than that of bus users. The auto demand is decreased by 33.3% and the bus demand by 66.6%. Additionally, its influence on Gyeonggi-do bus was greater compared with that on the Seoul bus. From questionnaire survey, this results could be confirmed. To sum up, the metro-rail gives less influences on auto users, while it gives greater influences on bus users.

Liaohe National Park based on big data visualization Visitor Perception Study

  • Qi-Wei Jing;Zi-Yang Liu;Cheng-Kang Zheng
    • Journal of the Korea Society of Computer and Information
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    • v.28 no.4
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    • pp.133-142
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    • 2023
  • National parks are one of the important types of protected area management systems established by IUCN and a management model for implementing effective conservation and sustainable use of natural and cultural heritage in countries around the world, and they assume important roles in conservation, scientific research, education, recreation and driving community development. In the context of big data, this study takes China's Liaohe National Park, a typical representative of global coastal wetlands, as a case study, and using Python technology to collect tourists' travelogues and reviews from major OTA websites in China as a source. The text spans from 2015 to 2022 and contains 2998 reviews with 166,588 words in total. The results show that wildlife resources, natural landscape, wetland ecology and the fishing and hunting culture of northern China are fully reflected in the perceptions of visitors to Liaohe National Park; visitors have strong positive feelings toward Liaohe National Park, but there is still much room for improvement in supporting services and facilities, public education and visitor experience and participation.

Evaluation of Metro Services based on Transit Smart Card Data (A Case Study of Incheon Line 1) (스마트카드 데이터를 활용한 도시철도 서비스 평가 (인천 1호선의 차내혼잡과 정시성을 중심으로))

  • Eom, Jin-Ki;Choi, Myoung-Hun;Kim, Dae-Sung;Lee, Jun;Song, Ji-Young
    • Journal of the Korean Society for Railway
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    • v.15 no.1
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    • pp.80-87
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    • 2012
  • This study analyzed the quality of a commuter rail service of Incheon line 1 with respect to two service measures such as occupancy (crowdedness) and punctuality based on transit smart card data collected in 2009. In order to analyze the metro services by individual fleet, we aggregated the personal level card data into the fleet operated in each planned schedule. The results show a low level of service for both crowdedness and punctuality during peak hours at the line segment from 'Gyeyang' to 'International business district'. Further, a close relationship between vehicle occupancy and punctuality is found, which illustrates high passenger demand causes successive metro delay.

The Effect of High-speed Railway Station Facilities and Train Related Services on Customer Satisfaction: Based on KTX User Experience (고속철도 역사시설 및 열차서비스 경험이 고객만족에 미치는 영향)

  • Lee, Kang-duck;Hwang, Eun-Ju;Yeom, Sun-Ho;Kim, Min-Ho;Jo, Hye-Jung
    • Journal of the Korean Society for Railway
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    • v.19 no.3
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    • pp.351-362
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    • 2016
  • The purpose of this study is to investigate service factors and relationships affecting customer satisfaction by measuring indexes of the entire set of high-speed railway station facilities and train services. In this study, we collected data from 202 KTX passengers and analyzed the data using the structural equation model (SEM) method. Through exploratory factor analysis (EFA), we found five major service factors, including parking related service (PRS), station convenient facilities related service (SCS), ticketing services (TIS), service within the train (SWT), and inner environments (INE). As result of a hypothesis test, it was found that PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also, SWT and INE significantly affect the overall service satisfaction of customers. Thus, our findings provide that station facilities and train service experience are important factors that can enhance customer satisfaction.

A Study on Effects of Experiential Value of Hotel users for 5 Star Hotels on Usage Satisfaction and Continuous Usage Intention (특급호텔 이용객의 경험가치가 이용만족과 지속적 이용의도에 미치는 영향관계 연구)

  • Lee, Soon-Taek
    • The Journal of the Korea Contents Association
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    • v.19 no.10
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    • pp.59-68
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    • 2019
  • To continue the growth of use of 5-star hotels by Koreans, who have recently shown the consumption trends pursuing the empirical value of a consumption process, and have turned into core customers of 5-star hotels in Seoul, it is necessary to study factors of experience value pursued by Koreans. As a result, fantasy is identified as a major leading factor in usage satisfaction among experiencial values. So it is important to reflect special concepts and atmospheres for emotional values, such as other world experience, new experience, and high-quality experience. And consumer return on investment was identified as a leading factor in positively affecting usage satisfaction. So it is important to develope a proper products that can enough benefits with reasonable prices. In the relationship between usage satisfaction and continuous usage intention, gender characteristics and occupational characteristics were found to play a moderating role. Male customers, and those with professional and self-employed occupations, were found to have higher continuous usage intention than females and other occupational customers. This is a result of the fact that customers with an economical power are likely to be continuous repeat customers of 5-star hotels, so the necessity of strengthening marketing activities such as research on the development of more differentiated and specialized products, service creation and atmosphere production for excellent consumers group.

Curltural Tourism Contents Service Framework For Tour Guide Services (관광종합안내를 위한 문화관광 콘텐츠 서비스 프레임워크)

  • Lee, Kwang-Jo;Song, Jin-Woo;Han, Jung-Suk;Yang, Song-Bong;Kim, Hoo-Sung
    • Proceedings of the Korean Information Science Society Conference
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    • 2007.10d
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    • pp.422-426
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    • 2007
  • 문화관광 콘텐츠는 이미 많이 개발되어 있으나 이를 적절히 활용하기 위한 방안은 그리 많지 않은 실정이다. 또한 정보가 특정 위치나 웹상에 머물러 있기 때문에 이용자가 관광정보를 검색하는 것도 쉬운 일이 아니다. 본 논문에서는 관광객이 쉽게 이용할 수 있고 사용자에 특화된 정보를 제공하는 문화관광 콘텐츠 서비스 프레임워크를 제안한다.

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A Study on IT Contents for Theme Road Tourism (테마로드 관광 IT 콘텐츠 개발)

  • Kim, Tae-Wook;Gwon, Ui-Jun;Kim, Gyeong-Ryeong;O, Jong-Won;Lee, Jeong-U;Kim, Hye-Seon;Kim, Min-Su;Lee, Byeong-Gwon
    • Proceedings of the Korea Information Processing Society Conference
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    • 2019.10a
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    • pp.637-639
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    • 2019
  • 최근 관광산업은 AI, 빅데이터, IoT, 증강현실 등 4 차 산업혁명 관련 기술이 활용을 활용하여 관광산업 활성화를 도모하고 있다. 모바일 애플리케이션을 통한 개인 맞춤형 서비스가 다수 개발되고 있으나, 낙후된 지역사회 관광지에는 아직까지 테마로드 같은 콘텐츠 개발이 미비한 상황이다. 이에 본 연구에서는 QR 코드, 블루투스, 비콘 등의 기술을 기반으로 사용자가 쉽게 이용할 수 있는 위치 기반 서비스 알고리즘을 개발하고자 하며 이를 통해 침체된 구도시의 관광객 유치와 관람객들이 재미있게 활용할 수 있는 테마로드 콘텐츠를 제공하고자 한다.

Developing Efficient Membership Model for Science Museum: Focusing on Gwacheon National Science Museum (효과적인 과학관 회원제 모델 방안에 관한 연구: 국립과천과학관 사례를 중심으로)

  • Choi, Hun;Yoo, Hyun-Jung;Choi, Eun-Young;Moon, Yoon-Ji
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2014.05a
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    • pp.523-524
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    • 2014
  • Recently, Science museum have a key role in science and technology fields in the fusion of experience, paly and education. However, Services provided in science museum have lacked for interaction with customers and management systems for customers. Therefore, this study is for developing efficient membership model at science museum.

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