• Title/Summary/Keyword: 의사소통 질

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고령사회를 대비한 정보격차해소 정책방안 고찰

  • Son, Yeon-Gi
    • Information and Communications Magazine
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    • v.25 no.1
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    • pp.32-43
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    • 2008
  • 본 연구는 고령사회 도래에 따른 고령층 정보격차해소 방안에 관한 연구이다. 먼저 정보격차에 관한 이론적 쟁점을 살펴본 후 해외 주요국들의 고령층 정보격차해소 현황을 소개하고, 고령사회 도래에 따라 고령층의 정보사회 참여를 촉진하기 위한 고령층 정보격차해소 방안을 고찰하고 있다. 향후 빠르게 진행될 고령사회에 대응하기 위한 고령층 정보격차해소 정책방안으로서 정보격차 진화의 단계별로 제1유형, 제2유형, 제3유형으로 분류하여 정책방안을 제시하였다. 제1유형에서는 정보의 접근성, 제2유형에서는 정보의 활용성, 그리고 제3유형에서는 정보의 수용성을 기준으로 정보격차가 분화된다. 이 유형들은 그 일부가 정책방안을 구상함에 있어 중복 고려될 수 있다. 제1유형에서는 보편적 접근 및 서비스를 지향하는 입장에서 정보기기에 대한 균등한 접근기회 보장 및 인적 네트워크 강화를 중요하게 고려해야 할 것이다. 제2유형과 제3유형에서는 고령층의 사회참여 역량을 강화함으로써 궁극적으로 삶의 질 향상에 기여할 수 있는 방향으로 나아갈 수 있도록 하기 위하여 정보활용 능력 및 세대 간 의사 소통 능력의 증진이 중요하게 고려되어야하겠다. 이와 같은 대응방안을 체계적이고 지속적인 대책으로 접근해 나갈 필요가 있다.

Service Quality of Dental Institutes Measured by SERVQUAL Model and Intention to Re-visit (SERVQUAL 모형으로 측정한 일부 치과의원의 서비스 질과 재이용의도)

  • Jun, Mee-Jin;Noh, Eun-Kyung
    • Journal of dental hygiene science
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    • v.10 no.1
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    • pp.55-61
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    • 2010
  • The main purpose of this study was to identify the service quality of some dental clinics located in Gwangju and find an association between service quality and patient's intention to re-visit the same dental clinic. The search objects were 197 patients from five dental clinics, and data collected by self-administered questionnaire which was composed general characteristics, characteristics relating to visit of clinics, quality of service, patients satisfaction and intentions to re-visit. The used statistical analysis to find the association between quality of service and intention to re-visit was multiple regression analysis. This study looked at relations between quality of dental service, service satisfaction and intentions to visit again, and found that quality of service including six service areas had a statistically significant positive correlations with satisfaction and intentions of re-visit. When this study conducted a multiple regression analysis to identify variables that influence intentions of re-visit, it found that patients revisited the dental clinic only when quality of service was included. In conclusion, quality of service evaluated by patients influenced on their intention of re-visit and especially. Therefore, this study concludes that improvement in satisfaction and intentions of re-visit relies on Accessibility, that is, providing of medical information, consultant telephone, how delivery the dental medical system is. Service quality of dental institutes measured by SERVQUAL model and intention to re-visit.

Financial Hardship Factors affecting the Cancer Patient's Quality of Life (암 환자의 삶의 질에 영향을 미치는 재정 관련 어려움 요인)

  • Rhee, Young-Sun;Kim, Su-Yeon;Park, Jeong-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.10
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    • pp.299-307
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    • 2020
  • Purpose: The purpose of this study was to investigate the financial hardships affecting the quality of life of cancer survivors. Method: Data were collected from five convalescent hospitals using self-administered questionnaires, and 422 questionnaires were used for the final analysis. We used a 5-step hierarchical multiple-regression analysis by entering each sociodemographic variable, medical variable, and three types of financial hardship (a material situation, the psychological response, and coping behavior coming from cancer treatment cost) into each step. Results: The results of statistical analysis indicate that the most influential factor in the quality of life was the financial difficulty, which was the frustration that they could not work as usual or support their family financially. In addition, the performance of physical activity, accompanying diseases, women patients, psychological burden on cancer treatment cost, the satisfaction of communication with medical staff for medical expenses, and the feeling unsuccessful financial coping strategy were predictors for the quality of life of cancer survivors. Conclusion: This study provides a blueprint for the development of intervention programs in practice to improve the quality of life of cancer patients, clinical intervention plans, and health policies.

The Impact of COVID-19 on Lifestyle, Health, and the Quality of Life in Community Treatment Center Residents: A Study Using a Mixed Study Method (COVID-19 가 생활치료센터 입소자들의 라이프스타일, 건강, 삶의 질에 미치는 영향: 혼합연구방법을 활용한 연구)

  • Jung, Jae-Hyu;Park, Kang-Hyun;Park, Ji-Hyuk
    • Therapeutic Science for Rehabilitation
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    • v.10 no.1
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    • pp.77-93
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    • 2021
  • Objective : The purpose of this study was to investigate the lifestyle changes in patients with COVID-19 and their effects on health and the quality of life. Methods : A mixed study method was used for 15 confirmed cases admitted to residential treatment centers in September 2020. The YLP was used to evaluate the lifestyle patterns, and the Korean version of WHOQOL-BREF, MSBS-8, ISI-K, and PHQ-9 were used to analyze health and quality of life before and after COVID-19. The results obtained through in-depth interviews were analyzed using Colaizzi's thematic analysis. Results : YLP (p<.01), WHOQOL-BREF (p<.01), MSBS-8 (p<.01), and ISI-K (p=.05) showed statistically significant differences between the assessment outcomes before and after COVID-19. In addition, 179 meaningful statements, 14 sub-themes, 11 themes, and 3 categories were elicited. The final 3 categories are the emotions of the confirmed cases, the experiences in residential treatment centers and the needs from the perspective of the confirmed cases. Conclusion : There are negative effects on lifestyle, health, and quality of life on confirmed cases. In response, the confirmed cases requested several activities and counseling. Therefore, it is necessary to develop a program to improve the lifestyle, quality of life, and health of asymptomatic cases and cases with mild symptoms.

A systematic Review on the Effects of Occupational Reminiscence Therapy in Dementia Offered National Long Term Care Insurance (국내 장기요양보험서비스를 제공 받는 치매 환자 대상 작업 중심 회상치료 효과에 대한 체계적 고찰)

  • Jung, Hae-In
    • Therapeutic Science for Rehabilitation
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    • v.3 no.1
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    • pp.31-37
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    • 2014
  • Objective : The purpose of this study was to look at a systematic review on the effects of occupational reminiscence therapy in Dementia offered National Long term care Insurance. Through this comprehensive study, we have to compare the studies. Methods : We systematically examined papers published in journal from 2009 to 2013, using KERIS. Main words to examine are Dementia, Long term care service, Day care center, reminiscence therapy, occupational centered, etc. Results : 6 studies were selected, All of them were occupational reminiscence therapy. Reminiscence therapy can be devided into communication centered reminiscence therapy and occupational reminiscence therapy. The results demonstrated that the intervention significantly affected the maintenance cognitive skills and reminiscence skills, decreased depression, behavioral changes, improvement of communication and interaction skills and quality of life etc. of elderly people with dementia (p<.05). Conclusions : If occupational therapists can obtain knowledge and make a program for occupational reminiscence therapy, research in this field will be further developed. In the future study, the use of occupational reminiscence therapy applied to a variety of interventions and majority of patients is needed on occupational therapy.

Analysis of Culture Education in Childhood English (어린이 영어 문화교육에 관한 분석)

  • Lee, Seung-Eun
    • The Journal of the Korea Contents Association
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    • v.12 no.5
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    • pp.496-504
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    • 2012
  • The purpose of this study is to guide efficient ways to teach cultural aspects in Korean elementary English education through analyzing many studies on elementary English culture education. In global era, English education must be performed based on understanding of other various cultures for authentic communication. However, Korean elementary students have difficulty to approach or to be exposed to the culture of English speaking countries. Elementary English culture education is neither well organized nor performed for some reasons. The reasons are as follows. Frist, English teachers are not confident with the culture and they consider themselves not having enough experiences and knowledge to teach. They were not taught cultural aspects and the cultural aspects were not emphasized. Second, there are not appropriate culture related teaching materials in the textbooks and teachers' guide books. Therefore, necessary cultural aspects should be selected by English education experts and provided in the textbooks and teachers' guide books. Those two books should be systematically connected. Elementary English teachers should have more opportunities to understand and experience other various cultures. Language is a part of culture and culture is a part of language. Acquiring the second language is acquiring its culture. The culture education for authentic communication is accomplished from managing cultural aspects in textbooks and cultivating English teachers with experience and understanding of target culture.

Relationship Patterns between Parents-in-law and Foreign Daughters-in-law based on the Perceived Agreement of Quality of Relationship and Communication (시부모와 외국인 며느리가 지각하는 관계의 질과 의사소통의 일치정도에 근거한 관계유형)

  • Chung, Soon-Dool;Park, Hyun-Ju;Oh, Bo-Ram
    • Korean Journal of Social Welfare
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    • v.62 no.1
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    • pp.133-153
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    • 2010
  • The purpose of this study was to observe the difference and patterns of relationship between parents-in-law and foreign daughters-in-law based on the perceived agreement of quality of relationship and communication. A total of 138 dyad relationships between parents-in-law and foreign daughters-in-law from Seoul, Kyunggi-Do, and Cholla-Do were analyzed. The study results showed that parents-in-law and foreign daughters-in-law perceived their relationship as an average and above and parents-in-law perceived their relationship more positively than daughters-in-law. A total of 4 clusters were categorized by cluster analysis based on the agreement of perceived relationship and communication: parents-in-law perceived their relationship positively but daughters-in-law were not(cluster 1), daughters-in-law perceived their relationship positively but parents-in-law were not(cluster 2), both parents-in-law and daughters-in-law perceived their relationship positively(cluster 3), both parents-in-law and daughters-in-law perceived their relationship negatively(cluster 4). In order to observe the characteristics of relationship patterns, ANOVA were performed. Cultural competency of parents-in-law appeared to relate to their relationship with daughters-in-law. Acculturative stress of daughters-in-law who have good relationship with their parents-in-law was low and marital satisfaction of them was high. In addition, life satisfaction of parents-in-law who have good relationship with their daughters-in-law was high. Implication of this study was discussed.

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An Empirical Study on the Determinants of Partnership and Performance in the Strategic Alliance between Internet Shopping Mall and Third Party Logistics (인터넷쇼핑몰과 제 3자 물류업체간 전략적 제휴의 파트너쉽 결정요인과 성과에 관한 실증연구)

  • Chang, Myung-Hee;Lee, Dong-Man
    • Information Systems Review
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    • v.5 no.2
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    • pp.109-129
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    • 2003
  • This study is intended to examine how strategic nature of the alliaTnce, characteristics of input resource, communication activities will affect the strategic partnership(trust/commitment) and performance in the strategic alliance between internet shopping mall and the third party logistics. The variables affecting the partnership(trust/commitment) between internet shopping mall and the third party logistics produced the result to prove what I intend to suggest in this study, in verifying four hypotheses such as strategic importance, complementation of resource, quality of communication, share of information. It was found that the partnership have a significant positive influences on the performance of strategic alliance. As most of the domestic Internet shopping malls employ the third party logistics strategically, the implications from this study are as following: First, this study attempts to find out factors influencing partnership(trust/commitment) and the performance of strategic alliances. Second, the results that strategic partnership can build up based on the long term thrust and commitment implies operation and management are important during operation of strategic alliance. Third, this study provides the model of determinants of partnership and performance in the strategic alliance for logistics services which is one of the factors consumers in the Internet shopping mall are most sensitively response to, and quantifies the model through the empirical analysis.

The association of physicians' caring attitude with patient satisfaction: an analysis of the national e-survey data

  • Park, Chanhyun;Kim, Namhyo;Shin, Dong Yeong;Feldman, Steven R.;Balkrishnan, Rajesh;Chang, Jongwha
    • Korea Journal of Hospital Management
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    • v.20 no.2
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    • pp.15-27
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    • 2015
  • As patient satisfaction is a crucial component of improved health care outcomes, there is a need to evaluate the relationship between physicians' attitude and patients' satisfaction. The objective of this study is to examine the relationship between patients' satisfaction and physicians' friendly and caring attitudes by using recent physician ratings by patients. Data from a cross-sectional survey using a convenience sampling was utilized to examine the relationship between physicians' attitudes and patients' satisfaction. The independent variable was the physician's attitude, and the dependent variables were patients' satisfaction with the physician and the office setting. A total of 273,994 patients it the US were included. The patients' average (standard deviation, SD) satisfaction with the physician was 78.08 (0.14), and the average (SD) satisfaction with the office setting was 78.62 (0.12) out of 100. Physicians' attitude was a significant predicting factor impacting the patients' satisfaction with the physician and the office setting (p < 0.001). To facilitate patients' satisfaction with healthcare, a continuous effort to develop physicians' ability to communicate in an empathetic manner should be undertaken so that patients perceive their physicians as empathetic.

The Core Capabilities and Differences of Korean Credit Card Companies: Based on Q Analysis Results of Employers in Credit Card Companies (한국 신용카드기업의 역량과 차별성 : 신용카드기업 종사자에 대한 Q 분석결과를 중심으로)

  • Koh, Hyung-Myun
    • Survey Research
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    • v.9 no.2
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    • pp.85-118
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    • 2008
  • There have been a great many ups and downs in Korean Credit Card Industries after 2000. It is certain that each Credit Card Company copes with the situations by means of its organizational capabilities. According to the evolutionary view of Institutionalism, a company's capabilities are composed of every day routines, codes, rules, learning(by doing, using, interacting) and decision makings. The purpose of this article is to verify how two Korean Credit Card Companies showed their strategic differences and what factors exposed each company's own limits. To examine the company's ordinary conducts, this study used Q methodology with a random sample of 16 members from each company. Especially from the results of Q factor analysis, it becomes clear that each company still takes a serious view of the economy of scale rather than the innovation or improvement of organizational and relational dynamics.

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