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The association of physicians' caring attitude with patient satisfaction: an analysis of the national e-survey data  

Park, Chanhyun (College of Pharmacy The University of Texas)
Kim, Namhyo (School of Pharmacy University of Wisconsin)
Shin, Dong Yeong (School of Health Professions University of Alabama)
Feldman, Steven R. (Department of Dermatology & Public Health Sciences Wake Forest University School of Medicine)
Balkrishnan, Rajesh (School of Medicine and Public Health Sciences University of Virginia)
Chang, Jongwha (Department of Pharmaceutical, Social & Administrative Sciences Samford University McWhorter School of Pharmacy)
Publication Information
Korea Journal of Hospital Management / v.20, no.2, 2015 , pp. 15-27 More about this Journal
Abstract
As patient satisfaction is a crucial component of improved health care outcomes, there is a need to evaluate the relationship between physicians' attitude and patients' satisfaction. The objective of this study is to examine the relationship between patients' satisfaction and physicians' friendly and caring attitudes by using recent physician ratings by patients. Data from a cross-sectional survey using a convenience sampling was utilized to examine the relationship between physicians' attitudes and patients' satisfaction. The independent variable was the physician's attitude, and the dependent variables were patients' satisfaction with the physician and the office setting. A total of 273,994 patients it the US were included. The patients' average (standard deviation, SD) satisfaction with the physician was 78.08 (0.14), and the average (SD) satisfaction with the office setting was 78.62 (0.12) out of 100. Physicians' attitude was a significant predicting factor impacting the patients' satisfaction with the physician and the office setting (p < 0.001). To facilitate patients' satisfaction with healthcare, a continuous effort to develop physicians' ability to communicate in an empathetic manner should be undertaken so that patients perceive their physicians as empathetic.
Keywords
patient satisfaction; physician attitude; primary care; patient-reported outcomes;
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