• 대한한약신문
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• s.116
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• pp.1-12
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• 2006

2006년도 제3차 회장단 협의회/정부, 약사법.의료법 전면개정안 국회 제출/"한약재 품질관리 강화된다"/생산단계서 의약품으로 구별 관리해야/치료효과 보장.암시하는 의료광고 형사처벌/의료단체 행정소송 이어 연말정산 '헌법소원' 제기/난치성질환 치료에 '한의학' 적극 활용/한의학연, 사상의학 본격 연구/의료비 자료제출 거부기관 세무조사 경고/"한약, 간기능 악화 요인 없다"/의료기관 공진단 취급 '주의 요망'/한의원, 자체 제조한 안약.연고 등 판매불가/"의료비 소득제출 유언비어 살포시 고발조치"/"연말정산 미제출 병의원 세무조사 없다"/복지부, 요양기관 녹색인증제 폐지/소득.학력 높을수록 약국 서비스에 불만족/PD수첩 방영된 한의사 3명 징계 결정/부정합 판정 한약재 취급 업소 행정처분/개원한의사 전문의 면허시험 자격인정 연구/지부탐방-지부장에게 듣는다/칼럼-고쟁이와 자궁병/애증 이야기/명칭이 비슷하여 감별하기 어려운 한약재/성약과 패륜아/우리 약초를 찾아서-치자나무/한방과 항문질환/노인들 아스피린을 상용하면/전호, 오용에 대한 소고

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.627-632
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• 2004

기업환경변화와 고객의 욕구증대로 인해 품질의 중요성이 강조되는 상창에서 종합적 품질경영(TQM)의 개념을 도입하고자 하는 노력이 제조업 뿐 아니라 서비스 부문, 공공부문, 의료부문 등으로 확대되는 상황이다. 특히 교육품질에 연구가 선진국을 중심으로 활발히 이루어지고 있는데 무형적인 특성을 가진 교육의 품질특성들을 측정하고 이를 개선하기 위한 전략적 방안 등을 강구하고 있다. 따라서 TQM의 기본 개념을 알아보고 우리나라 대학교육에 대한 적용가능성을 타진해보기 위한 연구가 필요하다고 생각한다. 따라서 본 연구의 목적은 대학교육의 서비스 품질에 대한 구체적인 측정요인을 개발하는 것이다. 문헌조사를 통해 기존의 대학교육품질 측정문항들을 벤치마킹 하였으며 대학생 집단과 문항들을 검토하여 32개 문항을 확정하고 이를 224명의 대학생을 대상으로 자료를 수집하여 요인분석을 실시하여 대학의 서비스 품질측정요인을 도출하였다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.12
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• pp.6395-6402
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• 2013

This study evaluated dental health care providers to identify strategic management implications for providing improved dental health dental health care services to consumers. For this purpose, adental health care satisfaction survey was conducted on 1,156 patients (more than 20 years of age) at a dental clinic follow-up visit in a small-town dentist clinic Gyeongsangbuk-do province from August 1, 2013 to September 13, 2013. The dental health service value satisfaction in the gender and age (p<.05), monthly income (p<.001), dental health service quality satisfaction indentists according to gender (p<.05), education (p<.01), monthly income (p<.001), word-of-mouth effect of satisfaction job (p<.05), age and monthly income (p<.001) were investigated. Acorrelation was observed between the variables of the dental health services dental health services quality sub areas: certainty, reliability, and materiality. The interrelation between the dental health service showed the value of the variable(p<.000). The dental health services, routes elected, customer satisfaction with the dentist, reason for choosing a dentist, dental doctor reused and word-of-mouth effect of the satisfaction variable and the association with the volume(+) showed a correlation. The establishment new hospital management strategies can improve the quality of health care services to the patients and provide high-quality health care services.

• Proceedings of the Korean Institute of Surface Engineering Conference
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• 2018.06a
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• pp.22-22
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• 2018

의료기기는 사용목적과 사용 시 인체에 미치는 잠재적 위해성의 정도에 따라 4개의 등급으로 분류하며, 두 가지 이상의 등급에 해당되는 제품의 경우에는 가장 높은 등급으로 분류하게 된다. 의료기기 품목허가를 위해서는 기술문서를 작성하여야 하며, 이를 위해서는 기술문서 심사를 신청하는 절차를 이해하여야 한다. 의료기기 기술문서란 의료기기의 성능과 안전성 등 품질에 관한 자료로서 해당 품목의 원자재, 구조, 사용목적, 사용방법, 작용원리, 사용 시 주의사항, 시험규격 등이 포함되는 문서를 말하며, '의료기기 허가 신청서'와 '첨부자료(임상시험자료 포함)'로 구성되어 있다. 의료기기 품목허가 시 제출되는 기술문서를 통하여 해당 의료기기의 안전성 및 성능이 충분히 입증되어야 하며, 인체 삽입되는 표면처리 임플란트를 포함한 인체 접촉 의료기기의 안전성의 경우 '의료기기의 생물학적 안전에 관한 공통 기준규격'에 따라 평가 후 제조 수입품목 허가를 진행해야 한다. 또한 성능의 경우는 해당 규격 또는 자사의 기준 및 시험방법에 따른 성능에 관한 자료, 물리 화학적 특성에 관한 자료를 통하여 평가되어야 하며, 기허가 인증된 제품에 한 번도 사용되지 않은 원재료 또는 적용부위 및 적용방법이 달라 안전성 및 유효성 확인이 필요한 경우 임상시험에 관한 자료가 요구될 수 있다. 본 발표에서는 이러한 인체 삽입용 표면처리 임플란트의 전반적인 인허가 절차에 대해서 안내하고자 한다.

• Journal of Digital Convergence
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• v.11 no.2
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• pp.331-339
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• 2013

This study attempts to analyze medical service factors associated with patients' satisfaction, and its difference between inpatients and outpatients in A medium-sized hospital located in rural area. Questionaries have been collected from 411 patients of 96 inpatients and 315 outpatients. The survey was carried out for 4 weeks, from August 20, 2011. The study found that hospital awareness was only factor related to patients' satisfaction in inpatients. In the case of outpatients, several factors were related to patients' satisfaction. They are included qualified health care providers, infirmary accommodations, staff kindness, hospital awareness, and convenient procedure of treatment and admission. Based on the findings, it is desirable to differentiate the strategy in improving patients' satisfaction between patient type; either inpatient or outpatient to being competitive.

• International Commerce and Information Review
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• v.17 no.2
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• pp.95-120
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• 2015

Under the stiff competition in the health care industry, the long run survival of medical institution depends on building up customer loyalty. The purpose of this study is to figure out the influencing factors on customer loyalty. This new model is based on Bettman(1979)'s customer purchasing decision making process(awareness-interest-final decision). The key characteristics of this model reflects the psychological change of customer purchasing decision The influencing factor at each purchasing stage must need to be identified because the inner decision making process is generally carried out by multistage. In this respect, this study shows the brand awareness of hospital plays an important role at the first stage. In a second stage, the servciescape and service quality of hospital must be considered. Finally, customer's perceived value is adopted. By using a sample of 116 Chinese tourists, this study empirically examines the influencing factors of customer loyalty. The results that the brand awareness and perceived value have a positive effect on customer loyalty.

• Journal of the Korea Convergence Society
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• v.11 no.9
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• pp.333-340
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• 2020

The purpose of this study is to find out what the contribution of medical service design to improve the quality of medical service has contributed to the resolution of medical authority, and to draw the implications necessary to further develop the medical service industry. As a method of research, first, the concept of medical authority was considered and the internal and external factors of medical authority were examined. Second, by examining the cases of medical service design, which resolved the medical emphasis inherent in internal and external factors, the key points and significance of problem solving were analyzed based on the core results. Third, the implications were to form a patient-centered medical culture for respect and dignity for patients, to break up the conventions inside medical staff to dismantle medical authority, and to establish a fair communication system for sharing medical information.

• Journal of the Korea Society of Computer and Information
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• v.17 no.7
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• pp.129-138
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• 2012

Despite of increasing pressure of opening to free for medical market by an advanced nation and increasing number of portal websites for health information, there have been few studies on the issues of enhancing the service quality of health information websites. The survey exhibited that the quality factors mainly affect significant and satisfied level of health information websites were usability, information structure and contents, interaction, and revisiting. This study was conducted to develop the consumer-focused quality factor of health information websites using WebQual model which was valued at efficient evaluation tool for this information system The methods taken in this research was to survey quality factors for significant and satisfied level of 323 consumers live in Chungcheong-do which is based on 48 questionnaires of WebQual quality factors. Our research extracted quality factors, usability, information quality (information structure and contents), interaction (personalisation and privacy) about view of criticality and satisfaction and relevant degree of revisiting. The research results presented in the paper will provide an efficient way of installing healthcare websites, moreover stone toward a marketing strategy for the consumer focus website provides under fierce competition.

• Journal of the Korean Institute of Intelligent Systems
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• v.20 no.1
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• pp.66-75
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• 2010

With the advances in ubiquitous service infrastructure, healthcare services have drawn attention as one of promising application domains. In ubiquitous healthcare services, patients or care-givers as well as medical personnel are asked to play their roles and, in addition, the information system is supposed to have active roles. In medicine, clinical protocols have been developed and put into practice in order to reduce treatment variances and assure the service quality. In the same token, clinical protocols on ubiquitous service practices are need to be developed which takes into account both the clinical details and the ubiquitous service functionality. This paper introduces a clinical protocol modeling methodology which pays attention to participants and their tasks including contextual information. The proposed method has been successfully applied to a real application domain, OAB(overactive bladder) syndrome patient care to see how it builds a clinical protocol.

• Journal of the Korean hospital association
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• v.32 no.3 s.283
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• pp.11-12
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• 2003