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http://dx.doi.org/10.9708/jksci.2012.17.7.129

A Study on the Consumer-focused Quality Factor of Health Information Websites  

Shin, Hyun-San (Dept. of Health & Medical Information, ChungCheong University)
Kim, Peong-Joong (Dept. of Computer Information, Chungbuk Provincial College)
Publication Information
Journal of the Korea Society of Computer and Information / v.17, no.7, 2012 , pp. 129-138 More about this Journal
Abstract
Despite of increasing pressure of opening to free for medical market by an advanced nation and increasing number of portal websites for health information, there have been few studies on the issues of enhancing the service quality of health information websites. The survey exhibited that the quality factors mainly affect significant and satisfied level of health information websites were usability, information structure and contents, interaction, and revisiting. This study was conducted to develop the consumer-focused quality factor of health information websites using WebQual model which was valued at efficient evaluation tool for this information system The methods taken in this research was to survey quality factors for significant and satisfied level of 323 consumers live in Chungcheong-do which is based on 48 questionnaires of WebQual quality factors. Our research extracted quality factors, usability, information quality (information structure and contents), interaction (personalisation and privacy) about view of criticality and satisfaction and relevant degree of revisiting. The research results presented in the paper will provide an efficient way of installing healthcare websites, moreover stone toward a marketing strategy for the consumer focus website provides under fierce competition.
Keywords
Health Information Website; WebQual; Quality Factor;
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Times Cited By KSCI : 4  (Citation Analysis)
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