• Journal of Korean Academy of Nursing Administration
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• v.13 no.3
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• pp.362-372
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• 2007

Purpose: This study was performed to identify the perception gaps of nursing services quality between consumers and providers, and identify the perceived influences of nursing services quality on general satisfaction of medical services and revisiting intent of hospital by consumers. Method: The Joo's questionnaire founded on SERVQUAL was modified and distributed to 300 patients and nurses at 6 general hospitals in 5 provincial cities, Korea. Result: It is identified that the perception gaps between consumer and providers exist, and consumers perceive nursing services quality has a influences on general satisfaction of medical services and revisiting intent of hospital. And it is also identified that consumers also perceive general satisfaction of medical services has a powerful influences on revisiting intent of hospital. Conclusion: It is concluded that the marketing strategies being based on the perception gaps between consumers and providers should be specifically planned and applied to improve the perceived nursing services quality by consumers. And it is needed to accurately identify the impact attributes and factors of nursing services quality on general satisfaction of medical services and revisiting intent of hospital that consumers perceive.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• fall
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• pp.129-131
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• 2021

본 연구의 목적은 모바일 헬스케어 앱의 사용자 경험 요인을 분석하여 제안하는 데 있다. 의료 관련 앱은 주로 의료 서비스 제공자 중심의 기능으로 디자인되어 개인의 서비스 접근성이 낮으며, 데이터 활용에 대한 고려가 부족하다. 개인이 주도적으로 건강 데이터를 활용하기 위해서는 개인 - 건강 데이터 커뮤니케이션을 고려한 앱 개발이 필수적이며, 이와 관련된 사용자 경험을 평가하는 도구가 필요하다. 먼저 문헌 조사를 통해 사용 편의성, 사용 만족도, 정보 구조, 유용성, 정보 품질, 심미성 6가지 사용자 경험 요인을 수집하였다. 이후, '나의건강기록' 앱을 대상으로 사용자 심층인터뷰를 진행하여 모바일 헬스케어 앱 사용자 경험에 영향을 주는 요인을 분석하였다. 심층인터뷰 결과, 사용자 경험 요인에 정보의 이해용이성 요인이 새롭게 도출되었다. 정보의 이해용이성은 건강 정보를 알기 쉽게 제공하여, 사용자들이 어려움 없이 정보를 이해할 수 있는 능력을 의미하고 건강정보이해능력과 관련이 높다. 각 도출된 요인은 정보 주체(사용자)의 편의성, 활용성, 유지율을 높일 수 있는 모바일 헬스케어 앱을 디자인하는 데 유용할 것으로 기대된다.

• Journal of Hospice and Palliative Care
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• v.21 no.1
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• pp.33-39
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• 2018

Purpose: This study aimed to identify how an education program on palliative care affects nursing home caregivers' perception of hospice care and attitude towards terminally ill patient care. Methods: This study was conducted using a nonequivalent control group with a pretest-posttest design. The participants were 101 certified care workers: 58 in the experimental group and 43 in the control. The experimental group completed the palliative care education program consisted of 20 hours of classroom training and 20 hours of clinical practicum. An ANCOVA was performed to compare the score changes to outcome variables. Results: Compared with the control group, the experimental group showed significant pretest-posttest differences in both the perception of hospice care (F=21.09, P<0.001) and attitude towards caring for terminally ill patients (F=13.28, P<0.001). Conclusion: These results indicate that the palliative care education program for caregivers is effective in preparing participants to provide hospice/palliative care service. Further study is warranted to explore the effects of this program on palliative caregivers' performance.

• The Journal of the Korea Contents Association
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• v.18 no.1
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• pp.504-516
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• 2018

Many countries have tried to reform financing systems toward UHC and paid attention to the function of strategic purchasing. This study was performed to examine theoretical foundations and the function of strategic purchasing. And we examined the functions of strategic purchasing in Korea based on the framework proposed by Preker(2005). For this purpose, we reviewed literature related to purchasing. we defined the strategic purchasing as strategic activities to provide health care services people need within a given budget, which is carried out by certain organizations, purchasing organizations. These activities include selecting appropriate providers, designing and operating the payment system, setting the price, and determining the target populations and their needs etc. The relationships among government, purchasers and healthcare providers can be explained by the principal-agent theory. In addition to Preker's framework, we emphasized the importance of the infrastructure such as decision making support systems, information systems, health care resource management systems, or expenditure monitoring systems. The National Health Insurance Service and the Health Insurance Review & Assessment Service play major roles in performing strategic purchasing.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.5
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• pp.111-119
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• 2017

The purpose of this study was to examine the effect of discrimination on thereutilization intentionfor dental services among patients who visited the dental clinic. The questionnaire was administered to 432 patients aged 20 years or older who visited Dental Clinic in J city, Chungcheongbuk-do. Day to March 31, 2015, and the following results were obtained. The important variables that affected the reutilization intention were quality of medics, kindness, hospital image, convenience, service value and discrimination of dental care service. These variables explained 78.2% of the aggregate. Thehigher the quality of service value, medics, environment facilities, convenience, kindness, and hospital image, the more significant was the relevance with reutilization intention. As well as high-educated respondents, ones with monthly household income amounted to 4 million won, group of white-collar job, people who visited for implant treatment and ones by introduction of acquaintances. Therefore the dental care service providers are required to take effortsto recognize the discrimination and to reduce it through good quality of dental care service.

• Journal of dental hygiene science
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• v.15 no.2
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• pp.106-112
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• 2015

This study was conducted to provide with baseline data with the purpose of increasing the values of medical services. Self-administered questionnaire survey was conducted on 236 patients at a dental clinic follow-up visit in dentist clinic Gyeongnam area from June 2013 to August 2013. All statistical analyses were performed using SPSS. The motivation visiting the dental clinic is that the first one is introduction from the family and friends, the second is accessibility, the third is conspicuity and the last one is awareness of the dentist. The main variables in the process of treatment are service system, kindness, satisfaction of service, efficient of re-call system. The relief of discomfort at revisit show the highest score in the process of implant treatment and intention of revisit hereafter do in the prostheses process. In the correlation between main variables, service system and relief of discomfort at revisit (r=0.440, p<0.001), kindness and satisfaction of medical service (r=0.675, p<0.001), revisit hereafter and satisfaction of service (r=0.387, p<0.001) and efficiency of re-call system and revisit showed the highest correlation. The influence on satisfaction of dental service show meaningful level in kindness (p<0.001) and efficiency of re-call system (p<0.05). The intention of revisit is affected meaningfully by relief of uncomfort (p<0.05), service system (p<0.05), kindness (p<0.01) and efficiency of re-call system (p<0.01). In summary, the personal network of patients is most important variable at intention for revisit of dental clinic. As satisfaction of kindness and efficiency of re-call system is higher, satisfaction of medical service and intention for revisit are shown higher. Therefore further research for improvement of satisfaction for medical service and of intention of revisit at the dental clinic should be carried out.

• Korean Journal of Social Welfare
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• v.55
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• pp.309-339
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• 2003

This study was made in order to evaluate the effectiveness on the activities of Community Welfare Association through the inter-agencies, carried out in 14 regions in our country as the examples. I'd like to emphasize the two main points in this study. One is whether the community practitioners have positive thoughts or not, about the evaluation on the activities through the inter-agencies. The other is how the receivers react to the inter-agency services. In order to find the solutions for two questions, the survey data of Korea Institute for Health and Social Affairs were reanalyzed. First, the attitudes of the practitioners are as follows; that is, the directors of the organizations have negative opinions about the communication, while practitioners have positive evaluations. About the performance of its roles, 68.2 percent of practitioners showed positive reactions, and 77.8 percent answered it's necessary to manage the community association continuously. The receivers have positive evaluations in general about the inter-agency services. In the comparison of the community activities between before and after, domiciliary services were improved because there was a meaningful statistical difference, however, other services such as medical care service were not bettered. And there was no difference between before and after in the CSQ.

• Journal of Digital Convergence
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• v.13 no.1
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• pp.67-76
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• 2015

The Objective of this study was to establish the role of ICT based Welfare services to support the needs of the elderly living alone. For this, 85 current services for the elderly from 6 central governments was arranged, and also, 114 possible welfare services based on ICT in future were surveyed from the research articles. These services were categorized by Maslow's hierarchy of needs, and rearranged into online, offline and combined services. It was observed that most of the services were focused on Safety needs(medical health) and Self-actualization(leisure culture), and services for Esteem were lack. It would be possible to improve the services for the environmental improvement, employment expansion, independent Activities of daily living with the ICT based elderly welfare services. And also, it was needed to develop the additional services for the psychological and emotional support. It was concluded that ICT based consumer oriented services could improve the quality of life of the elderly living alone with the well balanced strategies.

• The Journal of the Korea Contents Association
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• v.9 no.9
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• pp.90-96
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• 2009

The aim of the research is that disease database of the glycosuria and heart's blood is designed to manage the condition of the glycosuria and heart's blood patients periodically and continuously. Also we integrate patient database of existing OCS, PACS, EMR, ERP etc. and support optimal service timely that the patients want through intelligent integrated interface environment. For this, we will develop customized medical information convergence system. We construct intelligent database for disease of the glycosuria and heart's blood. And we support data integration environment for connection with existing systems - OCS, EMR, PACS etc. Also, in consideration of QoS, reliability, and expandability of customized medical information convergence system, we will design H/W, S/W, and data compatibility method.

• Proceedings of the Korean Society of Computer Information Conference
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• 2020.01a
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• pp.107-108
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• 2020

오늘날 기업들은 경영환경의 변화와 미래에 대한 불확실성 때문에 어느 때보다 신속한 환경변화에 대한 대응과 위기관리 극복을 위한 노력이 한층 더 중요성을 부각되고 있다. 선행연구들을 통하여 구성원들의 태도가 기업의 효율적인 경영에 중요한 영향을 미친다는 것을 알 수 있다. 따라서 기업의 경영효율성을 높여주는 조직유효성의 요소들을 어떻게 긍정적인 방향으로 높여 줄지가 기업의 중요한 과제라고 할 수 있다. 의료서비스를 제공하는 의료기관들도 급변하는 의료시장의 변화에 맞추기 위하여 기존의 관료적 조직 운영방식에 한계를 느끼고 새로운 변화를 모색하고 있다. 또한 의료시장의 개방, 영리법인 도입 등으로 환경이 급변하고 있어, 의료기관의 경영도 효율성을 강조하고 있는 추세이다. 그러므로 의료기관은 변화에 대처하지 못하면 도태될 수밖에 없으며 살아남기 위한 경쟁력의 원천은 신뢰에 바탕을 둔 조직력이라 할 수 있다. 그러나 의료기관은 관리체계가 일원화 되어 있는 일반 기업과 달리 의료진에 의한 권한체계와 일반 관리자에 의한 이원적 권한체계가 공존하고 있어 효율적인 조직 운영에 어려움이 있다. 그러므로 의료기관에서도 환경변화에 대응하기 위한 대응력을 높이고, 조직 구성원들의 업무 효율성을 극대화시키기 위해 조직을 바르게 관리하기 위한 필요성이 높아지고 있다.