• Journal of Korea Society of Industrial Information Systems
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• v.17 no.4
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• pp.99-114
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• 2012

Mutual savings banks have today met many difficulties because of various reasons. To overcome these difficulties, they have to change to be more customer centric and to adopt customer satisfaction management so that they can satisfy customers asking for diversified and professional service. This study aims to investigate the relationship between various dimensions of service quality and service performance such as customer satisfaction, customer trust, and repurchase intension. This study categorized service quality as interaction quality, outcome quality, and physical environment quality. Moreover, this study examined whether interest sensitivity and bank reputation had the moderating effects between service quality and service performance. The study results may provide practitioners and researchers in financial industry with some implications and guidelines for mutual savings banks' competitiveness.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.117-125
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• 2019

This study measured inefficiencies of Korean banks with weighted Russell directional distance function, WRDDM, for the years of 2004-2013. Checking contributions of inputs and outputs to these inefficiencies, we found that non-performing loan as undesirable output was the most influential factor. The annual average of inefficiencies of Korean banks was 0.3912, and it consisted of non-performing loan 0.1883, output factors 0.098 except non-performing loan, input factors 0.098. The annual average inefficiency went sharply up from 0.2995 to 0.4829 mainly due to the sharp increase of inefficiency of non-performing loan from 0.1088 to 0.2678 before and after 2007-2008 Global financial crisis. We empirically showed the non-performing loan needed to be considered since it was the most important factor among the influential factors of technical inefficiency such as manpower, total deposit, securities, and non-performing loan. This study had some limitation since we did not control financial environment factor in WRDDM.

• Journal of Digital Convergence
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• v.14 no.9
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• pp.139-147
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• 2016

Korea is ahead of the launch of internet banking professional following to America, Europe and Japan. Internet banking is a professional non-store bank to conduct business such as deposits and loans on the internet and call centers. It is operating in a low-cost structure and minimizes the loans and deposits, various fees than traditional banks and obtains a profit. In order to be successful internet banking professional to develop a differentiated work with the existing banks should be competitive. In this paper, we explore and analyze the cases of Japan and the United States to present the future direction of domestic Internet banking professional future. Also it is expected to enable faster and more convenient one-stop financial services. Internet specialized bank is expected to continue to develop further by the inevitable competition with conventional banks as developing differentiated financial services. Deregulation of banks and industries and participation of various companies of security, insurance, telecommunications, and retail are expected to lead to the convergence among industries and development of new financial services.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.1
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• pp.255-265
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• 2015

The globalization of the banking industry has highlighted the importance of the internal stability of the banks. For internal stability, the efficiency and productivity of the bank becomes more important, and the bank must be improved. To improve the efficiency and productivity, a methodology for analyzing the current state of the bank's needs was made based on the BCC of DEA and the Malmquist productivity index. This model was developed as a diagnostic method that can analyze the efficiency and productivity of the bank. As a result of the analysis, the position of the bank and the position of the model studied were similar. The BCC-Malmquist model can be applied to the other areas and provide a management strategy.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.371-374
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• 2001

본 연구는 확률 프런티어(stochastic frontier) 분석방법을 사용, 1995년부터 1999년까지 한국, 미국, 일본의 136개 상업은행을 대상으로 효율성을 추정하였다. 분석결과에 의하면, 국내 은행의 효율성은 미국, 일본에 비하여 큰 차이가 나지 않았으나 금융위기 이후 급격히 떨어졌으며, 이후 다시 효율성이 향상된 모습을 보이고 있다. 반면 같은 기간에 국내 은행만을 대상으로 추정한 결과는 효율성의 큰 변동을 감지하지 못하고 있다. 이는 지역경제 전반에 걸친 충격이 있을 경우 국제비교를 하는 것이 타당함을 시사하고 있다.

• The Korean Journal of Financial Management
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• v.15 no.2
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• pp.235-254
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• 1998

본 연구의 목적은 1993년에 미국에서 도입된 변동요율제도(risk-based deposit insurance system)의 도입으로 인한 미국은행들의 위험.이윤추구행동의 변화와 이러한 변화에 대한 주식시장 투자가들의 평가에 대한 실증적분석에 있다. 1989-1995년간 82개 미국 상장은행들을 대상으로 한 분석 결과 변동요율제도의 도입이후에 고(高)위험수준 은행, 즉 비싼 보험료를 부과받게 될 은행들의 위험추구는 저(低)위험수준 은행, 즉 낮은 보험료를 부과받게 될 은행들의 위험추구에 비하여 유의적으로 낮아졌음을 발견하였으며 이러한 결과는 은행산업의 안정을 도모하기 위하여 도입된 변동요율제도의 유효성을 뒷받침하여 주는 결과라고 할 수 있을것이다. 한편 변동요율제도하에서 고(高)위험.고(高)보험료로 인하여 위험추구가 많이 감소된 은행들은 위험추구의 감소로 인한 기대이윤(expected profit)의 감소를 이자율마진의 유리한 조정을 통해 은행고객 즉 예금자와 대출자들에게 집합적으로 전가함으로써 다소 만회할 수 있었다. 그러나 이러한 이자율마진의 유리한 조정은 위험추구의 감소로 인한 기대이윤의 감소를 완전히 상쇄하지는 못하였으며 따라서 주식시장 투자가들의 일반적인 평가는 변동요율제도하에서 위험추구가 많이 감소된 은행 즉 고(高)위험.고(高)보험료 은행의 주가수익율이 저(低)위험 저(低)보험료 은행의 주가수익을 보다 대체로 많이 하락하는 것으로 나타났다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.3
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• pp.470-475
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• 2021

This paper analyzed the differences in the relationship between banking service automation and employment by bank ownership type. We found significant differences in the restructuring of the labor force and increasing banking service automation between foreign banks (owned by foreign capital) and local banks. Foreign banks showed the possibilities of reducing the regular labor force through the increase in banking service automation. However, banking service automation in local banks has reduced only the number of irregular employees but increased regular employees. This paper suggests new evidence on the differences between foreign and local banks in banking personnel management with the increase in banking service automation. This paper contributes to the preceding research areas of banking, business, and governance. In addition, this paper provides important insights on banking service automation, employment, and foreign banks for banking managers and policymakers.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.1
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• pp.97-108
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• 2018

The objective of this study will investigate the approach to increase the intention to use Internet primary bank for those who do not use it at present. This study establishes a theoretical model that includes five independent variables - performance expectancy, effort expectancy, social influence, channel trust and trust toward bank - and one dependent variable - use intention -. The empirical results obtained in a sample of 145 university students are followings; The use intention is positively influenced by the performance expectancy, social influence and channel trust. The performance expectancy is the strongest predictor of the use intention. Effort expectancy and trust toward bank has no effect on intention to use Internet primary bank.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2007.05a
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• pp.109-125
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• 2007

정보기술의 발전은 전통적인 개념의 은행산업 구조에도 변화를 주고 있다. 인터넷을 주요 영업채널로 하는 인터넷 전문은행의 출현도 그 중의 한 예이다. 오프라인 지점 없이 은행자체가 온라인에만 존재하는 인터넷 전문은행은 세계적으로 100개 가까이 영업 중에 있으며, 많은 은행들이 도입초기 적자에서 벗어나 최근 몇 년을 기준으로 흑자를 달성하고 있다. 우리나라에서는 여러 가지 이유로 인하여 도입이 유보되고 있지만 지난 2002년에는 SK텔레콤 컨소시엄을 중심으로 V뱅크라는 인터넷 전문은행의 추진이 있었고, 2007년 2월부터 HSBC에서 유사한 형태의 다이렉트뱅킹서비스를 선보이는 등 도입 움직임이 가시화 되고 있다. 지금까지 발표된 연구자료들은 해외사례와 함께 우리나라의 인터넷 전문은행 도입 필요성을 언급하면서 제도개선 측면을 많이 강조하였다. 인터넷 전문은행 도입에 장애가 되는 각종 법규제를 완화하고 활성화를 위한 환경을 조성해야 한다는 주장이나, 아직까지 관련 조치는 이루지지 않고 있다. 이에 본 연구에서는 미국 EU와의 FTA, 자본시장통합법 등 급변하는 금융환경에서 외국의 인터넷 전업은행이 국내에 진출할 경우, 또는 비은행 기관들의 진출에 의한 시장영향 등을 고려하여 현행 제도하에서 국내 환경에 맞는 도입방안을 시장방어적인 측면에서 생각해 보고자 한다.

• KDI Journal of Economic Policy
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• v.33 no.3
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• pp.33-55
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• 2011

Market concentration in the Korean banking industry has markedly increased since the financial crisis of 1997-1998 because of M&As, P&As, and consolidation of banks. With this change, there has been a growing concern over market power in the Korean banking sector. We examine the effects of market concentration on bank efficiency and competition for the period of 1992-2006. Three different indicators of bank inefficiency are used in this study, including X-inefficiency that is derived from the directional technology distance function. The level of competition is measured by both the H-statistic of the Panzar-Rosse model and the level of the net interest margin and its standard deviation. Empirical results indicate that market concentration has not improved bank efficiency through scale economies or scope economies. Instead, recent mergers, acquisitions and consolidation of banks resulted in an increase in inefficiency measured by the three different indicators: X-inefficiency, labor inefficiency and asset inefficiency. While an increase in market share of individual banks improved bank efficiency, an increase in the overall market concentration ratio resulted in lower efficiency. Our study also finds that the Korean banking sector has been monopolistically competitive throughout the sample period except for the crisis period according to the H-statistic. Although an increase in market concentration ratio has not changed the overall level of bank competition, it has a positive significant effect on the level of the average interest margin.