• Title/Summary/Keyword: 윤리적 행동

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Analysis of Customer Evaluations on the Ethical Response to Service Failures of Foodtech Serving Robots (푸드테크 서빙로봇의 서비스 실패에 대한 직업윤리적 대응에 대한 고객 평가 분석)

  • Han, Jeonghye;Choi, Younglim;Jeong, Sanghyun;Kim, Jong-Wook
    • Journal of Service Research and Studies
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    • v.14 no.1
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    • pp.1-12
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    • 2024
  • As the service robot market grows among the food technology industry, the quality of robot service that affects consumer behavioral intentions in the restaurant industry has become important. Serving robots, which are common in restaurants, reduce employee work through order and delivery, but because they do not respond to service failures, they increase customer dissatisfaction as well as increase employee work. In order to improve the quality of service beyond the simple function of receiving and serving orders, functions of recovery effort, fairness, empathy, responsiveness, and certainty of the process after service failure, such as serving employees, are also required. Accordingly, we assumed the type of failure of restaurant serving service as two internal and external factors, and developed a serving robot with a vocational ethics module to respond with a professional ethical attitude when the restaurant serving service fails. At this time, the expression and action of the serving robot were developed by adding a failure mode reflecting failure recovery efforts and empathy to the normal service mode. And by recruiting college students, we tested whether the service robot's response to two types of service failures had a significant effect on evaluating the robot. Participants responded that they were more uncomfortable with service failures caused by other customers' mistakes than robot mistakes, and that the serving robot's professional ethical empathy and response were appropriate. In addition, unlike the robot's favorability, the evaluation of the safety of the robot had a significant difference depending on whether or not a professional ethical empathy module was installed. A professional ethical empathy response module for natural service failure recovery using generative artificial intelligence should be developed and mounted, and the domestic serving robot industry and market are expected to grow more rapidly if the Korean serving robot certification system is introduced.

The Study of Online Piracy Protection -Focusing on Punishment and Moral Obligation- (인터넷 저작권 침해 보호에 관한 연구 -저작권 침해에 대한 처벌 및 윤리의식을 중심으로-)

  • Park, Joo Yeon
    • Journal of Digital Convergence
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    • v.11 no.1
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    • pp.145-151
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    • 2013
  • As the Internet is widely used worldwide, digital asset on the internet becomes to be critical to protect from illegal copying and piracy which is an unlawful action that download or upload copyrighted materials from the Internet without having a right to use them from the copyright owners. Such an illegal and unethical behavior are pervading and becoming a big concern in many industries and business sectors over the world. This study examines the effect of the user's perception for piracy regulation and moral obligation on online piracy intention. Therefore, the purpose of this study is to see the different effect of regulation and moral obligation on piracy attitude and intention so as to suggest an effective method of piracy protection and to bring an attention on moral and ethical education for online piracy. The result of this study showed both punishment and moral obligation toward online piracy are significantly associated with users' attitude on piracy, indicating that higher level of punishment severity as well as moral obligation lead to decrease piracy attitude. This research also revealed that the level of users' moral obligation has a stronger relationship with piracy attitude than punishment.

Korean Middle School Students' Perceptions as Global Citizens of Socioscientific Issues (과학과 관련된 사회.윤리적 문제(SSI)의 맥락에 따른 중학생들의 인성적 태도와 가치관 분석)

  • Jang, Jiyoung;Mun, Jiyeong;Ryu, Hyo-Suk;Choi, Kyunghee;Joseph, Krajcik;Kim, Sung-Won
    • Journal of The Korean Association For Science Education
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    • v.32 no.7
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    • pp.1124-1138
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    • 2012
  • This study investigates Korean middle school students' perceptions as global citizens (i.e. ecological worldview, social and moral compassion, and socioscientific accountability) of Socioscientific Issues (SSI). We developed questionnaires that consisted of 20 Likert-type items to gauge their preceptions of the three different SSI contexts (i.e. nuclear power generation, bio-technology, climate change), and administered them to 225 9th grade students in Seoul. The results revealed that participants showed relatively high scores for ecological worldview but scored low on social and moral compassion across the SSI contexts. In addition, participants presented much higher scores for ecological worldview and socioscientific accountability regarding the issues of climate change. The participant responses indicated that they perceived more inter-connectedness with the environment and felt the responsibility of promoting sustainable development more to prevent further devastation in the context of climate change compared to nuclear power generation or biotechnology.

Suggestions for the Development of Internet-based Cognitive-Behavioral Therapy with a Trauma Focus (트라우마 초점의 인터넷 기반 인지행동치료 개발을 위한 제언)

  • Choi, Yun-Kyeung
    • Journal of the Korea Convergence Society
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    • v.11 no.12
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    • pp.261-274
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    • 2020
  • Research on the development and effectiveness of internet-based cognitive-behavioral therapy with a trauma focus (iCBT-T) has been actively conducted in Western societies, but these studies have just begun in Korea. The purpose of this study was to suggest practical considerations to developing and managing the iCBT-T program. After reviewing previous studies on iCBT-T, this author suggested a model of convergence and collaboration between mental health knowledge and information and communication technologies (ICT) to develop the iCBT-T program. This article outlines practical considerations, including focus and target groups of iCBT-T, intervention types of iCBT-T (open access vs. guided), number of sessions, ethical issues, professional support, and degree of user involvement. Methods to complement the limitations of internet as a medium are also proposed in the iCBT-T program. The convergence model of CBT-T and ICT is expected to promote the development of programs that can contribute to improving the mental health of users who experience traumatic events.

The Effect on Professional Ethic, Organizational Trust and Job Satisfaction among Private Security Guard (민간경비원의 직업윤리의식이 조직신뢰, 직무만족에 미치는 영향)

  • Chung, Hun;Kang, Jin-Hyung
    • Korean Security Journal
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    • no.37
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    • pp.7-28
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    • 2013
  • Based on the status of which the research is not active and the analysis is not progressed, the purpose of this study life up pride, value and professional ethic of private security guard. Also, through this research, it offers the effect on professional ethic, organizational trust and job satisfaction. The data collection and survey are taken by the private security business members who work staff member or manager. They are surveyed with convenience sampling that among 500 data, 46 data which are thought to be answered insincerely or lack are excluded, so the total of 454 answered data are included in the final analysis. After coding and input process, the data is analyzed by factor analysis, reliability analysis, correlation analysis and multiple regression analysis using window SPSS 19.0 version. Significance level is 0.05. The conclusion that has been made based on the statistical analysis results are the followings. Professional ethic has a positive impact on organizational trust, job satisfaction. The educational training of the company is connected job satisfaction resultantly. Also the professional ethics education will improve the ability of the individual. Finally, the professional ethics raises a job satisfaction. Also, Organizational trust has a positive impact on job satisfaction. This the while to agree with a research result about the other type of business worker who is researched. In order raising the job satisfaction, the effort for raising a organizational trust is necessary.

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Culture Management through Vision and Practical of Jewelry Design Education (주얼리 디자인 전공 교육의 비젼과 실무를 통한 문화경영)

  • Shim, Kwan-Sun
    • The Journal of the Korea Contents Association
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    • v.7 no.11
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    • pp.140-149
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    • 2007
  • Social recognition conversion of the jewelry-related industries must be preceded by changes of responsibility of both the staff in charge and educators in education objections. Based on the debate of whether or not increasing (public) interest in jewelry design will subsequently lead to bringing about vision and possibility in the form of cultural management, this paper examined the influences that logical systematization of jewelry design and educational process of jewelry designers' ethics have on the next generation of the cultural industry of jewelry. Through the education and the industry of Italy, this paper analyzed existent method of design, current trend, and new content sand cases of design management that are based on types of consumption. In addition, it also provided the developmental possibility of future culture industry, and the foundation of ethical philosophy of jewelry education that lies beyond national economic power. I intend to imply significance of how designer's perception and conduct provides the whole new conventional foundation of sympathy and sensitivity and the existent method of design.

Directors' Servant Leadership and Role Performance in Nursery School : The Mediating Effects of Organizational Culture and Teaching Ethics (어린이집 원장의 서번트리더십이 보육교사의 역할수행에 미치는 영향 : 조직문화 및 교직윤리의식의 매개효과)

  • Kim, Misong;Shin, Seungyeun
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.6
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    • pp.365-371
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    • 2022
  • This study explored the influence of servant leadership of directors on role performance of teachers in nursery school with examination of how perceptions of an organizational culture and teaching ethics of teachers intermediate the relationship between servant leadership and role performance of teachers. The data were collected from 501 teachers in nursery school working in Seoul and Gyung-gi-do and data analysis was done through structural equation modeling using AMOS 24.0. The study results show that the servant leadership of directors was positively related to the role performance of teachers, and organizational culture and teaching ethics of teachers were found to mediate the relationship between servant leadership of directors and role performances of teachers. In addition, he servant leadership of directors influenced the role performance of teachers through organizational culture and teaching ethics.

Problems of Family Education in an Industrialized Society and Alternatives(The case of Modern Korean Society) (산업사회(産業社會)에 있어서 가정교육상(家庭敎育上)의 문제(問題)와 그 대책방안(對策方案) (현대(現代) 한국사회(韓國社會)를 중심(中心)으로))

  • Lee, Kyung-June
    • Journal of Fisheries and Marine Sciences Education
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    • v.6 no.2
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    • pp.183-189
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    • 1994
  • 1970년 이후 우리나라는 산업화로 인하여 사회구조와 가정구조가 크게 변화 되었다. 도시집중화로 인한 각종 공해 발생, 교통난, 인구이동의 문제를 비롯하여 그리고 핵가족화로 인한 가부장적 권위상실 및 가정교육부재, 청소년 비행등 수 많은 문제가 야기되었다. 특히 핵가족화로 발생된 심각한 사회문제는 전통윤리의 붕괴와 가정교육의 부재현상을 발생 시켰다. 이와같은 문제발생에 관한 선행연구를 종합해보면 첫째, 핵가족화로 인해 발생한 가족규모의 축소현상으로 자녀들의 다면적 인격형성에 결손을 초래하여 성장후 독립심과 의지가 약하고 고집이 세며 이기적이고 자기중심적인 성향이 되어 사회생활에 부적응 현상을 초래하게 되었다고 한다. 그 이유는 다면적 인간관계의 결여로 상호 협조하고 사랑을 교환한 경험 부족과 외동자녀에 대한 부모의 관심이 자녀의 욕구에만 집중되어 자녀종속적인 태도가 크게 적용하였기 때문이다. 둘째는 산업화 사회에서의 부부동시 사회참여가 자녀양육에 어머니와의 애착형성이 결여되어 모성실조를 겪게 된 문제를 들 수 있다. 어머니와 자녀간의 애착형성이 결여 됨으로 발생되는 문제는 지적 정체현상과 정서발달의 장애가 주 원인이 되어 감정 통제력이 약해서 공격적 행동이나 반 사회적 행동으로 확대되어 청소년문제 발생의 원이 되고 있음을 시사하고있다. 세째로 산업화사회와 경쟁력 조장을 들 수 있다. 산업사회를 개방사회, 경재력사회 혹은 능력사회라하여 고학력위주의 선발형태가 입시경쟁을 부추기고 있으며 그에 따라 많은 청소년들과 학부모들이 상위 지향적인 심리가 작용하여 자녀들의 입시경쟁에만 집중하게 되었다. 이러한 원인으로 인하여 인간교육 즉 가정교육을 외면하여 반도덕적, 반사회적 문제를 야기하게 하였다. 특히 전통적 가정윤리가 붕괴되어 부모에 대한 효관의 약화, 부부간의 애정약화 및 물질지향적인 사고가 이혼률을 증가시켜 가정붕괴를 가져왔다. 이상에서 논의된 자녀교육의 부재가 자녀들의 지적 정서적 문제로 확대되어 산업화사회의 모순점을 노출시키고 있음을 알 수 있다. 이와같은 문제를 해결하기 위한 대안으로 연구자가 제시하는 방안은 훌륭한 가정교육을 위해서 우선되어야 하는것은 부모자신의 인격적 개인완성을 제안하였다. 인격의 완성은 양심과 행동이 일체하는 사람을 지칭한다. 다음은 서로 위하여 사는 삶을 영위하는 인격체가 되어 양심의 법에 따르는 삶, 타인을 위하여 사는 삶을 자녀들에게 보여줌으로서 반두라의 모델링 교육을 제안하였다. 마지막으로 오늘날과 같은 암기위주의 경쟁교육이 아니라 타고난 잠재성 개발에 주력하는 교육으로, 적성과 소질을 개발하는 창조적 산 교육장을 마련하여 주고 또한 그것을 뒷바침하는 가정윤리교육의 회복이 무엇보다도 이 시대가 절실히 요구하는 바람직한 교육이라 하겠다.

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Design and Implementation of Harmful Word Filtering System for Education of Information Communication Ethics on Web Board (인터넷 게시판에서 정보통신윤리 교육을 위한 유해단어 필터링 시스템의 설계와 구현)

  • Kim, Chi-Min;Kim, Eung-Kon
    • Proceedings of the Korea Information Processing Society Conference
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    • 2002.11a
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    • pp.273-276
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    • 2002
  • 사이버 공간은 개방성, 익명성, 탈중심성의 특성을 갖는다. 이러한 특성으로 인하여 긍정적인 측면과 부정적 측면이 동시에 나타나고 있다. 청소년들의 사이버 공간에서의 활동은 제공되는 정보를 단순하게 탐색하는 수동적 역할에 그치지 않는다. 청소년들은 자신의 의견을 제시하거나 정보를 제공하는 역할도 동시에 하고 있다. 이 과정에서 스스로 유해한 정보를 생산하거나 게시판에서 타인에게 해를 끼치는 행위가 발생하고 있다. 본 논문은 청소년들의 적극적인 정보제공 활동 시점에 발생하고 있는 정보화 역기능 현상을 해결하는 방안으로 인터넷 게시판에서 유해단어 필터링에 의한 정보윤리 교육 기법을 제안한다. 인터넷 게시판에서 유해단어 필터링 기법은 초 중등학교 홈페이지 게시판에서 나타나는 부적절한 행동과 상대방에 대한 성적 모욕, 욕설의 사용, 상대방 비하 등에 관련된 유해단어를 추출하여 유해단어 사전을 구축하고 필터링하는 방법이다. 필터링 된 결과에 따라 글 쓰는 시점에서 정보윤리 컨텐츠를 제공한다. 이 기법을 학교 홈페이지 게시판에 적용한 결과 그렇지 않은 경우에 비하여 학생들의 글쓰기 자세와 글 내용이 바른 것으로 나타났다.

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A Study on Changes in Cognition and Practice of Undergraduate Students After Taking the Course 'Consumption and Ethics' ('소비와 윤리' 교과목 수강 대학생의 윤리적 소비에 대한 인식과 실천행동의 변화)

  • Chun, Kyung-Hee;Song, In-Sook;Hong, Yeon-Geum;Yoon, Myung-Ae
    • Korean Journal of Human Ecology
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    • v.21 no.3
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    • pp.505-526
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    • 2012
  • The purpose of this research is to investigate changes in ethical consumption practices after taking an undergraduate course 'Consumption and Ethics'. Through Qualitative & Quantitative research methods, students' pre-course and post-course attitudes were compared to understand changes in behavior. Before taking the course 'Consumption and Ethics', undergraduate participants displayed little regard for ethical consumption, instead displaying primary sensitivity to price and values based on self-centered and conspicuous consumption. After taking the course 'Consumption and Ethics', participants displayed a more altruistic awareness of consumption on society and the environment. In addition, participants displayed a stronger sense of pride as ethical consumer. These emerging values were contrasted with conflicting feelings resulting from the higher prices often associated with ethical products, feelings of regret resulting from ethically-based impulse purchases, and an inability to categorically evaluate the reliability of available information on the ethical products. However, participants demonstrated a willingness to practice ethical consumption and recommend ethical consumption to their friends and neighbors. Overall, participants in the study demonstrated a strong shift to be an ethical consumer as a result of taking the course 'Consumption and Ethics'.